Will not recommend this company to no one. Horrible follow up! Installers were also horrible. I am asking for a refund.

do not use this company, I have had nothing but disappointments from them. For 5 times now, I have made appointments for an installer to come out (I bought laminate & carpet in the bedrooms) and when I called to follow up, they claim there was an emergency with the installer and that they called me (which nobody did). I live in a gated community and have to call the front gate every time. Twice now, the installer showed up the next day after the scheduled one. The carpet that I ordered was incorrect, I ordered the dark one & they gave me light gray. The salesperson also did my quote wrong and it was only reflected for 2 rooms, not all 3.When the laminate guys showed up, they were to put the baseboards in at that time, (I had already purchased them), they told me that they would leave it for the carpeting people. When the carpeting people showed up, they told me that they did not install baseboards and did not have the tools to do it. As of right now, I have one bedroom that has 1 1/2 baseboards and my office has no baseboards. The customer service sucks and the installation is even worse. I wish there was an option to give them a negative star review, they are not even worth a 1/2 star in my opinion. read more

I had a very high pressure salesman show up. He told me the 1/2 off sale was ending the following day. His 50% price for laminate tile for 450 square feet would be $8K. Then he fast talked into a new story about a cheaper tile on sale. He asked how much I wanted to spend. He said I've have to install the following day. My head was spinning. He wanted to know if I was single, how much money I make, did I have kids, and so on. I agreed to a deal because he was sitting in my house, on my sofa, petting my dog ... and I live alone. I called the company right after he left to cancel the order. I sent a text to the salesman as a courtesy letting him know I was not ready to move forward with just 24 hours notice. He sent a snarky and rude text back to me thanking me for 'wasting his time.' The 800# confirmed cancellation. The next morning a truck arrived at my house with the installers and the tile. I was on hold for 11 minutes trying to figure out how this was not communicated. I did end up talking with a fellow at corporate who straightened this out for me but there is something very disturbing about the field reps. It took over thirty minutes on the phone. I made a screen shot of the rude text and emailed it to their HQ and signed, scanned and emailed the cancellation documents by noon. Corporate suggested I call the police next time. As others have mentioned, use someone local. I think Empire is running a 'virtual' contracting company which only works if you have great people. The scary sales guy has my drivers license and SS#, address and phone number ... sigh. The sales team is not properly vetted. I would have done business with the gentleman who straightened things out for me but once bitten ... read more

Online I signed up 4 carpet install but needed it in 2 homes, so I called cust svc (CS). They did it for me. The day they were sked, I hadn't rcvd confirmation so I called them. The rep told me I hadn't asked for a confirmation (which I thought that I had) & when I asked about the 2nd home she said the first rep didn't enter the info in the right area, so they didn't know if the tech could. They said that the tech reviews the info, so I figured he should've seen it. The rep contacted the tech & but he was w/ a customer & couldn't ask him about it but he was to be at the other home in 30*45. I rushed out the door to make sure I was there in case he came early. As I was driving there, I missed a call. When I pulled in I called back to hear he was now going to be 30 mins. OUTSIDE my 2 hour window. I was upset that I had rushed over. I asked them to check he would do both estimates & but they said he had car issues & wasn't coming at all. They offered me $50 to resked, I explained I was angry & didn't want to answer yet. A few days later I was called back. When I explained the situation, the CS rep put in a complaint. I was then offered $150 to resked & get a new tech. I agreed. I asked for the confirmation call. I came home early to meet them, but about 30 mins before the end of my window, I contacted CS. They reached out to the tech & he was across town & wasn't sure when he would make it there. I was furious & told the rep to check the notes on me. Hewas aware & apologized & asked if I wanted the tech to come or to resked. I told him I would never reschedule. I said that the tech could call me when he was on his way & I would let him know if I wanted him to come b/cI wasn't going to put the whole evening on hold for him. The next call I received was to tell me the tech was outside my home around 8:30 pm. I hurried there & met w/ him. He told me he had told his mgr before our time he was across town & that they needed to send someone else. He showed me the text messages. I felt bad & explained that I understood. I was upset w/ the lack of respect for our time that his company had. We came back to my other property & he showed samples. I told him the other property was to be a rental & I didn't want to put in high quality. But he showed me the high quality carpet. Then the next highest quality carpet. Then the sales tactics. What a deal, I won't charge you sales tax & it will save you a ton even though before I showed you the price per month w/o that. He even calculated like 400 sqft of waste, which talking with others seemed like a high amount to them & they said avg was 10%. I told him to email me the quote so we could compare them. We needed to pray & discuss the options. He pulled the, your best price will be today, tactic. Then when I was firm in my decision he decided to show me the builder's grade option that I asked for in the beginning. I stuck with wanting the email & confirmed that he had my email address. His body language showed that he was either tired (at this point it was around 10pm) or mad that I didn't say yes to the high quality carpet & be done w/ it. Oh, & the contract. He kept trying to get me just to sign the contract. He told me I could cancel anytime before the install. I asked to see the contract. It is an Empire specific form which states I have 3 days from the above date to cancel. He said that it says that, but really it is anytime & they don't fill out the date. I told him if that is the case, then it should say what he says b/c it wasn't a generic form & Empire should put I can cancel anytime before install b/c he could put any date in there. I was not comfortable w/ that, so I repeated myself that we would just take the emailed quote. I guess after that he was done because he got up and packed his stuff up. He turned and walked to the door. I never heard him say anything like thank you, good bye, nothing. My daughter even made the comment that I must've made him mad because his face when we left. A few days passed and I still hadn't seen his quote. I contacted the customer service rep and explained to her the circumstances. She contacted the technician. She didn't seem to care about the quality of care that we received. Then she told me that the tech didn't have the ability to email from his tablet and that she could just tell me what I needed to know and did I want to schedule an installation. I told her I didn't believe that the information was going to do me any good because I saw no reason that I would be needing their services. BEWARE read more

To the business owner and manager, the review shown here are very accurate. First, sales rep would come by the house and manage to give you a price with all discounts from a high to a low of $2999 for a carpet to be installed at our new house. Your representative Moe Amjadi told me that he would price match the carpet if we get a lower quote from other retailers. Long story short, since I needed the carpet installed badly I gave into his sales talk and signed up for the financing. He said that they were going to install high quality carpet..etc. etc. I even asked not for the high quality one since we were leaving the house anyway. Needless to say, he said if I did not sign up today I would not qualify for the discounts of Empire. The price that I got from another installer is $1900 so I wanted him to match that..But now they are telling me that they could not do a price match because the carpet is installed. YOU GUYS are real scammers. You are draining your customers of their hard earned money. I hope I had read these reviews before signing up with you. read more

Eh. Good selection of a variety of products. I felt like the salesperson was playing price games. I don't give a flip what a insurance company's replacement cost for the product I've selected is, especially when I haven't even seen the actual price of the product I selected yet. It was pulling teeth to get prices. And then there's the price, the if you do it tomorrow price, the if you do it in a week price, the if you do it next month price etc etc. Complete bull. The price is the price is the price, aside from manufacturer increases which are typically yearly. I want an honest, upfront price. We selected 2 types of flooring, and once I did the math, I realized one was over $8 sq ft installed, and the other was over $11 sq ft installed. This is picking mid-range products, not high end actual hardwood (picked a hard wood laminate). Then he tried talking us into products "in our price range". We picked a product that was in our price range based on other quotes we received. His price was more than double of any quote we got from other big name reputable companies, not one man independent contractors. We chose someone else for our project obviously. read more

I'm some what disappointed with Empire. I had carpet installed a few months ago. I noticed bubbles or rolls starting to form in different areas. I called to schedule an apt to have my carpet re stretched. I scheduled a morning appointment for a reason. I received a call at 0715 this morning from empire stating the installer would be there shortly and would call me. Well it is now 1224 pm and no one has shown up to fix my carpet. I've yet to hear from the installer so I called the 800 number not once but twice to speak to a rep. Their excuse was they attempted to call the installer but no one answered and for me to wait a little while to hear from that individual. I'm irritated because if you're running late you freaking give a courtesy call to at least let the appointment know you're behind schedule. But they haven't even done that. I scheduled a morning appointment for a reason. Smh.... the installer arrived as I was getting ready to leave the house.... sooooo needless to say I had to reschedule my apt because I had already rearranged my schedule for the morning apt (which didn't happen)...... oh well we'll see how this next apt goes...... read more

I wish I had read these reviews before going with Empire. We just moved into a house and needed carpet ASAP, so we could unpack. The previous owner put tile on the stairs inside. We have a baby, and thought this was a safety hazard. Moe came by and gave us a quote. I specifically asked questions about the tile on the stairs because I didn't know how they would install the carpet, or if they'd be able to. He assured me they could, and that we could get the carpet installed that weekend. I decided to go ahead and order the carpet since it could be done so quickly, and I guess his sales pitch got me. The installers came by Saturday morning. They took one look at the stairs and said that the carpet couldn't be installed. The work order they were given specifically said the stairs were plywood. Not tile. They said we were going to have to reschedule. We told them, that the other rooms could still be done, and they need to do those. I took the baby upstairs and let them install carpet in the living room, which currently had laminate flooring. There was a wooden border around the baseboards. After the installers laid down all of the tack strips and padding, he asks us if we wanted the wooden border removed. If we did, he'd have to move everything. Um, yes I want it removed, and why didn't you ask before? After they were done, the carpet looks nice, and I'm happy with that. Empire calls us a couple days later and says it's impossible to install the carpet on the stairs. We have to call a general contractor to remove the tile, and then they can install the carpet. We already got the financing through Empire. I really don't want to run our credit again to get financing somewhere else, but I also don't want to deal with Empire anymore. Very disappointed. read more