I Loved that the Installer and his team showed up in Mask. Safety is always first during this time of Pandemic. The guys did very good work, very professional, respectful and Gentlemen like. I had 2 rooms and a hallway completed with Laminate flooring. My home has just been upgraded. Everything looks Beautiful!!! Carla M. read more

Do not use this company. Their customer service is fine but the product is awful. We bought the waterproof vinyl floor 18 months ago and after about 3 months boards started to lift. They try to highball you at the beginning then miraculously when you say you can't afford their price they find discounts to drop it significantly less. After a year they won't fix the problem (1 year warranty) but they can fix it but charge you same amount. They always say you get what you pay for. Oh and we thought about carpet on their $50 a room deal but that is just carpet. With labor and padding it was extra 500 a room. Just beware. read more

My advice: Speak up when you see quality control issues. The initial meetup with Tracy was a pleasant experience. We knew what we looking for from our online experience and she had the samples ready for us to look at. We were able to find the right carpet for our home and we set up an install date. The crew was courteous, showed up on time after their initial call. 3 crew members went to work immediately. They seemed to have worked together as a crew and the crew chief and I walked through what the job would entail. By the 4th hour I could see the quality of work was dropping off with one of the workers. I did a walk through at that point with the crew chief and we noted deficiencies to be corrected. Where there were subfloor issues, we discussed workarounds to ensure maximum tightness and fit. He and his crew went back to work and in an hour and a half , I did my final walk through. I am satisfied with the end result. I shouldn't have to be the QC expert. Glad to have it finished. read more

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I called Empire Today to do a flooring bid for me on a house that I was in contract on. I ended up not closing on the home. However I was told at the time of the measuring to put a $1000 deposit down to secure the "sale price" of the flooring I selected. It took 3 months to get 1/2 my refund back. I finally disputed the charge through my credit card company to get the rest of the $1000 deposit back. I was also harassed with phone calls from their corporate office. The only reason I'm giving them 2 stars is because their sales rep was helpful and communicative. The back end of their business is a mess. read more

Rip off So glad I did my homework and got several bids. Their bid was just shy of 10k for my 744 square foot house, for vinyl plank flooring throughout. Although their salesman was friendly, I could not believe their estimate! Ridiculous. Anyone looking for great prices and fabulous customer service needs to call Carpet Discounters in Roseville. read more

I had nee carpet put in my house and my rental property about 2 months ago. My renters cat clawed up a little bit of the carpet right at the transition strip in one of the rooms so I called Empire to come out and fix it. The person on the phone explained it was under warranty and all they would have to do is re-stretch the carpet, no problem, easy fix. I would have expected to pay for it but I was told it was covered. Come to find out they charged my tenants for the fix. When I called Empire to ask about it they just told me I was incorrect and I had no warranty. The lady I was talking to put me on hold in the middle of my sentence, twice. She just kept saying it's not covered and is there anything else I can help you with. I asked to speak to a supervisor and she kept cutting me off and telling me she had a transcript and I was told there would be a charge...which is completely false. I asked for a copy of the transcript and she refused. I was being completely calm and polite the whole time but they just kept cutting me off and telling me I was wrong. Absolutely the worst customer service I have EVER experienced. Sales guy was super nice though...thats the only good thing I have to say about them. I just expected better service after having two houses carpeted by them in a two month period. read more

Horrible customer service, no follow through on any of their promises to return our phone calls and won't answer any of our calls.It took over 4 months to finally finish our floors because a trim piece was on back order for this entire time so we went all this time with half our floor done. We have been promised to be compensated for the inconvenience and dely without any success of them again following through with these promises. Horrible company to deal with go somewhere else for flooring. Again they failed to contact me even after replying to this review saying they would. Terrible terrible customer service. Take care of your customers empire. read more

Called empire they had Daniel Gordon come out he brought samples I picked one, couldn't pass the deal on the price! Within a week the installers came took out my old carpet put my new pad and carpet In - In 2 hours - I love the color, and new carpet smell and feel!!! Thank you! read more

Empire Today - NEW FRESH CARPET I painted my baseboards a few day's before they came! - Flooring Near Me

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We are so happy with our new floors. The whole process from sales to installation was completed successfully with no surprises. The installers had to make modifications in order to ensure the perfect fit. They were on time and very professional. I will use Empire again in the future and highly recommend them. read more

I have been trying to get my bathroom flooring installed since May 5th, my sales rep confirmed installation for May 18th. That didn't happen and now it isn't scheduled until June 2nd. This is unbelievable and unacceptable!! Also my sales rep won't return my calls or texts! read more

Wow, I wished I had checked with Yelp before using Empire Today. On Oct 2, 2018 we had 114' of carpet installed in the kids' wing at church. After installation you could see streaks from one end to the other. On Oct 9 the saleman came out and verified it was a factory defect and said he would notify the warehouse. Long story short, many, many texts with the salesman and now phone calls to the texas call center. They try to get the local install manager Pittman to answer her phone to no avail. It is now a month after the verification the carpet is defective with nop calls back and absolutely no resolution from the company. I wish tere was a zero or negative star rating. Moral- check Yelp before you leap!!!! Never, ever use Empire Today. read more

I find it very interesting that less than an hour after of posting Empire is calling me letting me know how sorry they are about the poor all around service I received, when I was having issues no one would connect me with a supervisor and or give me a supervisors name. They are quick to respond with the standard "we are sorry about the service you received and will review with our staff" , if you are truly apologetic for the poor way in which myself and many of the customers have been handled, a partial refund is in order. A full refund would not be warranted as the end result on the laminate is awesome but the photos speak for themselves on the linoleum. Looking at the amount of hassle,worry,stress, time spent complaining and additional days taken off 20-50% is warranted in my opinion. Let me know what the management staff find out after "meeting" to discuss the ultimately disappointing service and interactions my family received at the hands of empire flooring. read more

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ZERO STARS! Still no resolution. "Anette" called me on June 21 and said an independent 3rd party would contact me within a week. Lies, lies, and more lies. I've had work done with this company several times without any issue and I was very happy. I say never have an issue with their product or service because they lie and tell you someone will get back to you and it does not happens. July 15, still nothing from Empire. I will spend my Monday trying to resolve my issue with them. I cannot believe they lies they have told me. Please, if you do business with them, I pray everything goes well. I've had great work done by them. This time I hav an install problem. Paid cash for the job. Now I'm being lied to. Lies about someone "getting back" to me in a week. How about never Empire Flooring?!!!!! Here it is October. I've been trying to resolve an issue since April. I got a Legal team involved. Thought things were going to be OK. Empire agreed to remove flooring prep the subfloor which had not been done properly. When the installers arrived, they had a box of flooring to replace a few planks. Needless to say, I was not happy. STOP!! Now they tell me I have structural damage and need to call a general contractor to fix it!!! Why did they put the flooring down if that was the case? Two months after the flooring was installed we noticed the problems with it. Corporate got involved. Said he would contact me on October 12, after a brief conversation. Today is October 16, still waiting for the call back!! Empire Floors and More, WTH? read more

Empire Today installed vinyl flooring in our living room and carpet in our bedrooms. We had a very knowledgeable and pleasant sales girl, Tiffany, who took good care of us. The two different installation teams for our vinyl and carpet were professional and quick. We are very happy with the finished product and will definitely recommend them to our friends. read more

Let me start and say i am absolutely in love with my floors. Empire did an awesome job! From the customer service, consultant and to the installers (Julio and crew) a total A+. If you can get David Roshan as your main guy then your in very good hands. He is honest and he will make sure that we get a best deal. He even called his manager several times to get approvals. Do not be afraid to negotiate make sure you have price quotes from others EMPIRE TODAY will beat anyone's prices. read more

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Have used them twice now for high end floor replacements on three properties and they are outstanding. Pricing, scheduling, and efficiency. The installers have been outstanding, are careful and professional. They get things done in a timely manner. The salespeople are to the point and pricing is more than fair. read more

I called them to make an appointment for someone to come and see my place. After a detailed phone call to set up the quote, we set up a time for the next day. I rearranged my day for this, but alas: no one showed up or called. read more

My elderly parents contracted with Empire Today to have laminate installed in their home. Empire had a special which was attractive, and the estimator came out to show samples and helped them choose flooring. My parents signed a contract to have the floors installed, and set up an appointment for installation. The appointment was rescheduled due to staffing issues, and the crew they sent to Modesto were from out of town. The installers showed up two hours later than expected, and the job itself took a long time- they finally left the house at 9:30 p.m., and did a poor quality job. There are many gaps in the flooring, throughout the house. My mom uses a walker, and her feet catch on the gaps. Months ago, she called Empire to voice her concerns and the receptionist told her that they would get back to her the next day. No one returned her call so my mom called back a week later. She was told that someone would get back to her, and to this day there has been no return call from Empire. I am appalled to see the lack of quality in the installation of this flooring. It appears as though the workers did not have experience installing flooring- I can't imagine that a company specializing in flooring would allow the finished product to look like this. The fact that my parents are elderly truly makes me feel like they were taken advantage of. Hopefully, people have the sense to see the reviews so they can make a better choice for a flooring company! read more

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The entire experience from start to finish was great. Mike, our sales rep, was fabulous and very easy to work with. The scheduling was fast and easy. The installation was timely, professional and the end result is fantastic. The installer was very communicative which I greatly appreciate. He called when he was arriving, texted pictures of the carpet that was going to be installed to confirm it was the correct product, let me know when he was almost done so I can go to the house at the end. The carpet is beautiful. The overall experience was better than I could have asked for, especially considering today's climate. I specifically chose Empire because we were on a tight timeline and didn't have time to search for a carpet that was available and hope for an installation date within the timeframe we needed it. I would highly recommend Empire if you want a quick and painless transaction. Looking forward to future transactions. read more

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I have used Empire Today to do all floors in our house. I know there are YELP reviews that are not good, but that has been the complete opposite of my experience. We had a luxury vinyl tile flooring that we had problems with after the warranty expired and yet Empire stood behind their product. Leanne was an amazing customer service representative who communicated and was so very responsive. She went above and beyond to make our floors right again. It was such a pleasure to work with her! Jed came to look at our floors and also gave us amazing customer service; going above and beyond to make sure we were satisfied with the flooring. We are very happy customers! read more

Everything was quick and easy, from appointment to actual installation. The prices are great too, however, their selection may not be as vast as competitors. read more

See my review on THESQUEAKYWHEEL.COM too! Horrible customer service- after sales! I have waited 18 months- made too many calls to count and finally they have acknowledged my claim. Still NO resolution!! I'm told "we will get back to you.." What? When?? They do not return calls and impossible to speak to anyone with authority! I will update this review when my warranty is honored! Carpet REPLACED!! After more bumps like wrong color etc but local manager- Ian Mundie made it right! Even upgraded pad! Just get everything in writing on warranty and how to make a claim! read more

Do not get your flooring at Empire Today. They show up tell you your floor needs to be floated that was an up charge. This was ok for us completely understood. The problem is the flooring was installed even with an uneven floor. We called to have the flooring fixed 5 months ago and still don't have a resolution. They say next week we will fix it and next week never comes. Buyer beware read more

Quality floor, yes I read the reviews and was skeptical, but I had ZERO issues from start to finish Had multiple floors done, carpet in the bedrooms, vinyl in the bathrooms, and vinyl planks in the rest So far happy with the results read more

I have used Empire today in the past and will use them again. Most people who go on Yelp only talk about the negative in a company, but very few write about the positive. Both the sales rep Ron and the installers were fantastic and did a great job and I can't say enough about the installation department, they called to let me know when the installers would arrive, they checked on me during the installation and I even received a visit from Passion, the install Mgr to make sure everything was going ok. The next day I received a call from the customer service person, Donna to make sure everything went smoothly I can't say enough about this company don't hesitate to use them ! read more

The most dishonest sheisty company we've ever dealt with. DO NOT DO BUSINESS WITH EMPIRE TODAY. If you need to reschedule or cancel, reaching a real person is like pulling teeth. I'm having to cancel my credit card and dispute their charges because they keep giving me the run around for a refund. We've left a dozen messages, waited on hold for ridiculous amounts of time, tried to leave our number in the que for a call back, have been given reference numbers for our cancellation and then told later those numbers aren't real.... Thank God they didn't get so far as to actually install their products in our home. Junk business practices and I'm sure junk products. read more

I'm so disappointed I have seen the commercials for years I thought wow one day I will won't to use these guys they seem legit. Boy was I wrong I finally pull the the trigger and bought a new build home. They wanted to charge a small village price for laminate floors so I said hey for years I watched these commercials here's my changed called them up the lady gave us an estimate it was good we thought hey we made that right choice. until the appointment day a random man called said he would be an hr late then he showed up at 9am with a kid the man didn't speak English so I could understand anything he was trying to say the kid didn't speak English ether and I had questions Long story short at 430 he said he ran out of materials and would have to come back Monday Our scheduled appointment was f Thursday-Friday 8am-6 that was the agreement He literally had not even done half the job. I reached out to the sales lady who had said we will be with you all the way until the job is done! I canted her via text per her request and she never replayed I called and it went straight to vm We had been communicating before that via text The next day I text her again and she just gave me the 1800 number I call them they told me they would have the wear house guys call me later that day or some crap! My floors still aren't done my house is still in disarray from moving my stuff for them and basically they forced this appointment on me knowing they didn't ha the whole flooring material they needed to finish the job as agreed in 2 days and no one even cares just They get to do what they want with no repercussions and I have to take it they have ripped up my carpet and put in half they work now I have to just wait. I hate that I called this company. Company need to be held accountable customers need more recourse. read more

I received 4 quotes from different flooring companies. Empire was literally double my second highest quote. Please before you go with them, shop around. I guarantee you will find it somewhere else significantly less expensive. Their quote took five hours of the guy measuring my home to finally give me the numbers. No one else took more than an hour, complete waste of my time and day. Feeling insulted! read more

My first appointment with this company and they were a no show. I requested a 30 minuet heads up and did not receive that either. Their receptionist contacted the estimator who was supposed to show up and came back with "He can't make it because of connection issues with his iPad? I won't waste any more of my time. read more

If I could give Empire NEGATIVE stars I would. Wow - my experience with empire has been absolutely horrible - the worst customer experience I have ever had. I booked an appt for last fri for 7-9 and no one showed. I finally received a phone call at 9pm that night telling me that the representative couldn't make it. After wasting 2 hrs sitting home on a Fri night I rebooked for today from 7-9 and your customer service person said they were going to make sure that the representative was here by 7 given they no showed the Fri before. They finally showed at 8pm - an hour later than anticipated. Once they arrived your representative didn't have their measuring tools, I asked to see textured samples and they didn't have those either. They were completely uninformed and couldn't answer a single question I asked. After 20min of absolutely no assistance and utter nonsense I told the representative to pack their things and leave. Trying to work with Empire has been a COLOSSAL waste of my time. I will NEVER call Empire and will tell all my friends and YELP about the awful experience I have had with their complete lack of service and complete inept ability of their sales representative. read more

Please don't waste your time even having them come to your home. I was sucked in on some "great deal" and put down a deposit that I could cancel within three days. Turns out to be $3k higher than any other subsequent estimate. And that was with the supposed 50% sale. I'm now on HOLD with customer service for hours just trying to cancel the damn thing. I despise Empire Today. read more

If you want to deal with a company who gives out bullshit warranties, then this is your company. They take your money and tell you about their warranty. But when you need it they conveniently say it's not covered. I would go with Floor Decor at Delta read more

One year from our last review and the carpet is even worse, buckles everywhere. I would give 0 stars if possible. Our cat actual jumps over some of the buckles in the carpet. Please beware. If you read the reviews on their site they are glowing. Empire does NOT stand behind their work. read more

Scheduled an install a month ago. I completely rearranged my holiday plans. Over the past few days I cleared everything off the floor and took off the baseboards. This morning I was ready by 8 am. Finally, at 9:00 They called and said they weren't coming because they had no installers available. My house is a mess and I have no floors. Very unprofessional. I am updating my review and adding a star. The installers did a good job, especially the carpet installers. Customer service never offered me any money back for cancelling the install the first time. Also, the sales person never informed me that Empire does baseboards, even though I mentioned that I planned on replacing all of them. That service is not mentioned on their website either. The installers told me about it. read more

Install job very poorly done. Grout was flaking and cracking. Install team left my bathroom a mess. When I asked to have them fix it I made two appointments and they no showed both. Finally on the third try someone showed up and installed new grout over old grout which is not how any good contractor would recommend fixing grout. Im too tired dealing with a completely clueless 800 number to ask them to come back. No matter how good the deal, Empire needs to be avoided. read more

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We had flooring done in our converted garage. Since this was a unique situation (old flooring was brick), the representative that gave us a quote quoted us for 4 coats of leveler. It told us the amount of costs required would be determined when the installers were there, which was fine as we thought that was reasonable and would be trued up afterwards if needed. We got the flooring done (the work done by the subcontracted company was fine -- no complaints there), however when the work was complete, Empire's computers were down so we paid via check for the quoted amount but we're not able to get a receipt. I requested the receipt an couple weeks weeks later with a breakdown of costs (we wanted to know if all the costs of lever quoted for were done or not), but the receipt just showed the total amount quoted/paid. We have yet to receive a breakdown of costs after several attempts. Wish we would have just gone straight to the subcontracted company who did the work than through empire. They're communication after getting your payment is a joke. read more

We started by calling Empire for an appointment. Daisy came to our home. She was great. She brought lots of samples, measured, gave a price and scheduled an installation appointment. She was delightful to work with. I called her twice during the installation and she answered my questions right away. The men showed up on time and ready to work. Misha and his team were hardworking and professional. They were here for 3 days and worked their butts off. They did a great job. They did everything I asked, were careful not to damage anything, installed all baseboards, moved furniture, put everything back and cleaned up when they left. They were as nice as they could be. I felt very comfortable having them in my home. The entire Empire experience was great. Our floor looks amazing and I could not be any more pleased. I read the negative reviews and was a little cautious. My experience could not have gone any better. Daisy and Misha and the team were great. Thank you, Empire! read more

Empire Today - LVP Luxury Vinal Plank. Not a finished picture. All baseboards were done also. - Flooring Near Me

Empire flooring was easy to work with, start to finish, with prices that are very competitive. We love our new flooring! Easy to maintain and will last for many, many years to come. We purchased 16x16 vinyl ceramic tiles, installed without grout. They are perfect for our kitchen and dining room. Now I wish we had also done the living room and hallways! These vinyl ceramic tiles (Armstrong) are neither cold not noisy. Great for pets and grandchildren running through the house! read more

I expected that calling a large company that advertises would guarantee a good experience. The commercials show employees wearing Empire Today shirts installing your floors. Nothing could be further from the truth. The 2 people who installed my floors were subcontractors who are not employed by Empire Today. If I wanted two random guys to show up and do my carpets I could have got that on Craigslist. I thought I was booking a reputable company. They made mistakes during my installation and now the company won't fix it. They just keep telling me somebody will call me back and nobody ever does. Look at the photo. Does that look like a completed job? All I got done was my stairs but they didn't finish the job and refuse to come finish the job. I will be reporting this conduct to the Better Business Bureau and I've posted this review to help others avoid this experience. Just because they advertise does not make them a reputable operation. Lesson learned. read more

Empire Today - About 3 dozen staples from the previous installation that should have been covered with the new installation. Installer said he would return - Flooring Near Me

There is no way I could recommend Empire to anyone! I spent $10k for new flooring which looks beautiful and for 8-9 months I was pleased with the install. Then we noticed some of the boards had developed gaps around my island. I called for someone to come out and repair but they didn't show up and no phone call. I had to call them back the next day and someone eventually came out to fix the floor. It looked good when they left. The next day I noticed there were dents in the quarter round molding from when they removed it to fix the boards. Once again I called and was told they would be here between 8-9am. At 9:30am I called and was told they can't give you a set time but said they will be there between 8am and 6pm. Like I have all day to wait! I'm so disgusted with their customer service. Going to write Empire directly. DO NOT PURCHASE FROM EMPIRE!!!!! read more