They tell you a price and give you a dental plan then after you pay they switch they switch dental…read moreplans, the original dentists is not there any more. Then im not getting what was in the original plan and they want more money. You can't talk to dentists about what was discussed she is not there. I see a lot of co.plaints like this about them .The office manager is the rudest person ever. They won't even try to help.

Bad experience from the get go. I couldn't even understand the Asian guy who answered the phone…read more They were way too concerned with all the billing details instead of addressing the insane pain that I was in.

Do not go here. They told me I had periodontal disease, that I needed a root canal, and that my…read moreinsurance covered essentially none of this. I went to a different dentist to get a second opinion, and not only was he confused at both of these assertions, but claimed that it was "extremely unethical," for someone to claim I had both of these issues and to propose north of $4,000 in UNNECESSARY dental care. Steer clear of here, they are not ethically sound.

Nope. Got braces installed and DDS, Orthodontist George Jacobs stated that he couldnt fix my…read moreunderbite and or midline. Referred me for oral surgery, which I was not opposed to and paid for the consult. Just so that the oral sugery can tell me that my underbite was mild and that braces mid-line correction treatments would help. By the way they estimated my 18month treatment for $12,000. Insurance covering 9 and 3 out of pocket. My family of 4 are all patients here and have been for years . It used to be good. Now its a processing center.

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

Very good experience ... Dr Graves is so friendly, professional, and skilled - as are the other…read morestaff I encountered. They worked to find options and solutions for an older man with no insurance - very much appreciated !

I don't know how this place is even still in business. They are the biggest scam! research their…read morereviews and you will see what I'm talking about! I took my boys in there and was told one of them needed six fillings and one of them needed five. They also told me one of them needed a crown. I took them back to our old pediatric dentist for a second opinion, and it turns out that neither of them needed anything other than a cleaning. I don't know how this place gets away with stealing, lying, and scamming, but they are terrible! And it's been going on for years, it's a common topic of conversation in community forums.

I saw a lot of local magazine ads for this office and since I am new to the area wanted to check…read moreit out. After waiting 20 mins because they didn't notice me in their waiting room I went back for X-rays and exam. They told me I had a serious situation that required a root canal and crown $4000! BUT if I got the procedure done that week they were running a "SPECIAL" $500 off. I've never heard of such a thing. I passed on the procedure and went to specialist and he saw no damage to that tooth!! I'm so thankful I found another dentist, this has left a bad taste in my mouth. Also I received an invoice from them this week for a cleaning that I had a year ago!! They said it takes insurance a long time, I've never had insurance take a year. I would advise anyone NOT to go to this dentist. I may have had just simply a bad experience, but my gut says they are unethical.

This office is amazing!! Dentists visits can be scary, and I've always been panicky. The staff is…read moreextremely kind. They always calm me down and talk me through everything before doing it. They even have an in house surgeon!! If your insurance works for this office DEFINITELY give them a try.

DO NOT GO HERE In…read more2024, my appointment was cancelled without my knowledge. In May 2025, I had two extraction appointments scheduled. I was contacted while at work and told I had missed an appointment, but my actual appointment was the following day. Weeks later, I was informed the day before another appointment that it had been cancelled and I was being referred to a specialist. Months later, I was notified that my treatment could resume, and an appointment was scheduled six days later, but again, the day before the appointment, I was told my referral had expired. Today, I went in for a dental evaluation, and the office refused to allow me to see my dentist. I was told that the office would inform my care team, who referred me to them, that I need a specialist. I stated that I wanted to continue seeing the doctor and that I had already requested my referral be renewed by my Primary Care Team. I was then told they would call them directly. When I asked them to also inform my team that my appointments had been repeatedly cancelled without notifying me, I was told that I was not welcome and not to return. As a result, I am currently without care and must restart the referral process. These repeated last-minute cancellations, conflicting information, and being denied care disrupted my treatment and caused significant delays.

we started going there several years ago when Lindsey was there she left and when she left seems…read morelike it went down from there " it use to be kid friendly granddaughter loved going there to get a little gift after her cleaning " not any more not to mention they had to wait 30 minutes just to go back and get seated and then another 15 to wait in the hygienists she was busy going in and out in and out and didnt have everything she needed it was like she was unorganized so we will be taking our business somewhere else. when you make a appointment don't go last 19 minutes of waiting if you do then leave and it use to be all about the kids too not just adults and they blew that so it's a family dentistry but there knowledge of keeping patients coming back needs to be better !

Love Dr Merchant, she is kind, patient and gentle when doing my dental procedures. My last visit I…read morespent a good sum of money to handle my dental needs, including X-rays and I paid everything up front. A month or so later they let me know I had a balance for a X-ray that I felt I paid for already and we go back and forth about and I request an itemized bill (that I never received) because I did pay for one. I was not in a rush to pay for this as it was right before Christmas but the notices were harassing and threatening to take to collections. If you cannot train your office staff correctly or manage accounts better then void the charge. I shouldn't have to pay extra after spending over a thousand for my visit up front when I already paid for the X-ray before my actual dental procedure. I did pay it but am still receiving harassing notices to send me to collections.

Dr. Chava at the Forney Texas location is TERRIBLE! What a waste of time! DO NOT WASTE YOUR TIME…read more They say one thing on the phone to get you in and take payment up front and don't follow through.

They are just some beautiful workers. Thank you!! From the time you walk in and walk out, a person…read morecan't help but to feel welcomed and the professionalism is amazing. All great smiles!

Smooth procedures , very nice & caring people that seem like they genuinely want to help.read more

Avoid Ideal Dental; it's far from ideal! No one picks up…read morethe phone when you call. Tried multiple times. Randomly switch dentists and not give you the one you made the appointment for. Overcharge for basic x-rays. Refused to do any work unless you agree to deep cleaning first. No other dentist has required that. System is always down whenever you request paperwork. Will never return.

i've been there a couple of times now, as has my husband. We always have a great experience with…read moreknowledgeable doctors and support staff.

I recently changed dentists and got my teeth cleaned by Dr. Nabiha Ahmed! She was so informative…read moreand helpful about dental hygiene and the questions I had. Not only did she throughly clean my teeth, but she also made sure I was always comfortable! The office is brand new and beautiful so that helped! Lastly, the staff is so friendly and sweet. Very happy with this experience

I have had a great experience with Dds Taylor he numbs my mouth well i have been going to them…read moresince 2018 . I have had all kind of dental work did . These people or top notch on quality care.The front staff is very professional If I could give 10 stars i would.

I previously have gone to Taylor my entire childhood. I have severe trauma and have been afraid of…read moregoing back to the dentist. Every time I would feel *everything* while he drilled into my teeth. I would cry and ask him to stop, and he would get irritated. He never gave injections properly. I potentially have nerve damage, as the entire right side of my face droops and I no longer smile straight. I went to a new dentist, and today they drilled into fillings that were previously done by Taylor. There was decay that was left there underneath the filling. Taylor did not remove the cavity completely. I now have to get a root canal on one tooth and three crowns. I had to go to Taylor several times for these same teeth, each time I still went home in pain. He never solved the problem by getting rid of the decay. I am only 22 and have to get a root canal because of this. He is evil for doing this to me. Avoid going here at all costs. There are several other dentists nearby that will work with you with costs and make sure you are comfortable the entire time. I didn't feel a thing with this new dentist.