Very friendly staff. Lots of great choices. We like the displays too. No pushy sales people, which is always nice when you're just trying to figure out what you want. read more

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It's interesting to see the previous review by Jessie complaining about Emser shutting their doors early. I too was treated badly when showing up just minutes before their closing time. Details? Well, I arrived at 12:55pm on Saturday, when they claim that their hours of operation were until 1pm. Now, I'm not sure how you interpret a 1pm close. For most retail establishments, I think it means you can walk in up until 1pm, with more time to do your shopping. However, the sales manager had other ideas. I was told they were closing down at 1pm, and I had to leave. Yes, that's right, the manager told me to get out. I tried to negotiate my expulsion because there was a strong recommendation by my contractor to buy from them. I thought it would be okay to accommodate the store manager and just get things done in like, 1 minutes. So I pulled out samples I had brought with me (my choices were already made for the most part, and I was looking for cheaper/nicer alternatives) and said, "This won't take any time if you can just tell me if you have anything to match these here sample. See?" The manager looked down at the sample tiles, frowned, then looked up at me and said, "Sorry, nothing really like that here." I looked at my wife to see if she wanted to press further, but she was heading for the door. Not saying anything that would make my native New York accent overly apparent, I picked up my tile samples and left. However, there's more. The final insult took place when their locked exit door would not open. The same friendly manager (so called) looked very annoyed as she leaned heavy into the bolt and forced the door open. In my defense, that door was not user friendly. Now maybe I should have known better than show up 5 minutes before closing. And maybe I should have been better acquainted with the door lock used at Emser. However, I really don't think either was the problem. To get some closure, I spoke with my general contractor the next day using my New York accent to communicate my unhappiness (man did that feel great!). He called the regional sales rep who, that same day, did leave an apologetic voicemail on my cell. I didn't call back, though. It wasn't worth the effort. I guess there are tons of people who buy Emser tile and are quite happy with them. However, I can only assume they come early in the morning and wait politely for the doors to open. All good, but I will not be one of those people. read more

Very helpful and friendly. Michelle and Rodger both know a lot about their product and the latest trends.

Just plain rude. Our contractor recommended them and directed us to speak with Beau. We arrived at normal business hours, walked in to an empty show room without any acknowledgement at all from someone at the counter who we finally learned was Beau. After 5 minutes I asked how this works and told him who we were working with to a response of "well no one called us". We continued to walk around looking at tile and even sat at a table looking through a book. After 20 minutes and two other sales people ignoring us we decided to take our business elsewhere. read more

We have been working with Emser Tile for many years. We have always gotten great attention to detail and support from all of their employees.I would highly recommend them. read more

Michelle Burt at the Scottsdale Showroom is a treasure. As a designer, I think I know exactly what I want, but having someone with an uncanny sense of design to talk to is an incredible benefit. Michelle does many high end custom projects and knows the latest and best use for all materials. I trust her extensive knowledge of her products as well as her understanding of trends and what is coming and what is OUT. She never inserts her ideas unless asked and has such a lovely way of helping, never intimidating and always on target. Michelle's follow through is amazing and she jumps through hoops to make sure her clients feel valued. Cannot recommend Michelle Burt at Emser Tile enough. You will NOT be dissappointed! read more

Michelle at Emser is absolutely fantastic. She is so knowledgeable, logical and efficient, it made doing business with them a pleasure. In addition - we were fairly indecisive about our tile, and she was so patient and understanding, and never pressured us one way or another. I would highly recommend Emser in Scottsdale, and Michelle in particular. read more

The website and sign on door said they close at 2:00 on Saturday. We drove all the way over and arrived at 12:45 and the doors were shut. I called the store and they stated that because it was a holiday weekend they closed at 1:00. They must have trouble with numbers and telling time because the doors were locked at 12:45. A tile place that has trouble with math? Not some a place I'd like to do business with. Totally unprofessional. Off to AZ Stone. Always been super happy with them! read more

I walked in hoping to find some tile for my new patio enclosure. The salesperson at the front desk was on the phone, and there was another salesperson behind the desk who said nothing to me at all. When the girl on the phone finished her conversation, she just started talking to the other guy and never asked if I needed help or anything. I looked around, didn't really see what I wanted and left. I was the only person in the small showroom, so there was no reason for both of them to ignore me. I work in retail, and not acknowledging a customer is a big no-no. I doubt i'll ever go back to that store. read more

Can't say enough good things about the Trade rep at Emser tile. She is my go to person for tile. She can source and match anything sent her way. Which has made my life easier. Also, her designs are amazing and my clients love her. read more

Very satisfied with Emser Tile. Price and service have been great! The tile floors are going in now and look amazing. Michelle and her crew are very knowledgable about anything to do with tile. Color and product selection were easy with her help. We went to 3 other tile places before this one and ended up choosing Emser. They are a wholesale place (they don't sell retail) so it's good to go in there either with your contractor or find what you like and then have the contractor figure pricing. It's worth it!!! I read some reviews on here about hours etc. Respect that employees at Emser have families too and allow some time to browse before they close. You won't regret it as their showroom is awesome. read more