2nd 5-star Review:…read more I'm in love with GUNS DIRECT. I LOVE THIS PLACE AND THE CUSTOMER SERVICE I ALWAYS GET HERE. Since my first purchase, I've returned for a rifle with a fixed mag, which I learned before picking up I could have converted to "featureless", so I could use replaceable mags. I asked Ramiro about this, and that's how I learned Ramiro is an armorer, and he walked me through the conversion. He sold me what I later found was the best featureless grip handle on the market, and then he completed the conversion for free with my purchase of the grip handle, and my 2 new replaceable mags. I've really appreciated Ramiro's advice, insights, and the personal experience Ramiro has shared with me , which has all turned out to be valid and true. I have the bruises to prove it. I wanted a KSG. That's how I found GD. Thats how I met Ramiro. He didn't lie to me. He warned me about the recoil on a pump action shotgun like the KSG. I said I'd get used to it. He asked if I was sure. I said "I have to." So not only did he sell me a KSG, he stopped me from getting the scratched unit I was looking at, and got me a blemish-free KSG. As a newbie with no mentor to walk me into this world, I was willing to just buy whatever a knowledgeable salesman would sell me, simply accepting that a scratch was just how firearms sales can sometimes be--but Ramiro didn't let that happen. Ramiro really has been a great guide. He helped me pick my first 9mm--S&W M&P 2.0-and it's such a great firearm. It's solid. Reliable. Accurate. Comfortable. Looks cool. Comes with switchable grips. I bought Trijicon night sights on Amazon, and took over a month to make my way to GD for the install, only to find I had bought sights for the wrong S&W 9mm. Since it had been over 30 days, I couldn't return them, but Ramiro not only found me an alternative option (Ameriglo optic compatible GRM tritium) night sights--but also included the install with the purchase. I love my new Ameriglo night sights on my M&P 2.0 9mm! What a difference. And great bang for your buck. And they are optic-ready sights, so I can add the red dot later on. I appreciated being guided so knowledgeably. I follow Ramiro's lead confidently. And while I was there doing this, Ramiro asks me if I had with me the adapters that came with the streamlight I had on my 9mm, because he was offering to fix the streamlight I improperly installed on my 9mm (which was sticking out too far). I did not have them, so he offered to fix it for me if I just brought the adapters. I really appreciated Ramiro's offer, but more importantly I appreciated him pointing out to me my improper installation. I soon realized I could fix it myself. I've since fixed it, and I have yet again Ramiro to thank. To be clear, every single rep at GD has been helpful and totally professional. I've really appreciated the service I've received. Alonso, Danny, Jerry, Sherri, Alex all super helpful professionals. Alonso and Danny both remembered my name, which is shocking because this place is popular. I love love love Guns Direct. My gun shop for life! I already have my eye on two more firearms, and Jerry even has me thinking about a revolver. And Ramiro makes me want a semiautomatic shotgun. I love it!

Customer service apparently sold separately…read more Came into Guns Direct looking for magazines for my Glock 21. The store had ONE customer and TWO salespeople helping him. Apparently, it was a team project. I stood there for about 20 minutes while they answered question after question. Finally, one employee broke away to tell me they were out of stock. He offered an alternative, so I asked a very complicated question: "Can you ship it to my house?" The gentleman with the memorable haircut replied, "I'm not a shipping service." Fair enough. I smiled and headed for the door. Apparently, even smiling and leaving was unacceptable, because he then came after me to tell me that I was rude. So, just to recap: I waited patiently for 20 minutes, asked about buying something, asked about shipping, smiled, and left -- and somehow I became the difficult customer. If Guns Direct ever starts carrying customer service, hopefully they'll keep that in stock.

These guys helped me when another gunsmith caused my extractor to become seized due to a flood of…read moreloctite. They were super helpful with knocking it out within the hour and free of charge! They also reinstalled the optic for me! First time asking them for their gunsmith services and they knocked it out the park! I feel terrible as I didn't catch the gunsmiths name but they will always have my business!!

The guys at Guns LA are amazing. Awesome selection, great if you're a collector. They always have…read moresomething unique in stock. I purchase all my guns through them, they're very cooperative and helpful when it comes to helping with questions and logistics with current CA rules. If I need work done, or I'm making a purchase I trust them with my hard earned cash (and firearms) thanks a ton guys! Easiest 5 star rating ever. (Someone buy the $10,000,000 hi point)

The service here is always top tier. Most of the salespeople are very knowledgeable about firearms…read moreand they are very professional. Turners has pretty good deal during their sales and they tend to get pretty crowded during the weekends. It's best to schedule an appointment in advance or come in during the weekdays when there aren't hordes of people purchasing firearms. Overall, they have well priced firearms with solid value, and if something isn't in stock at the store , they can transfer it from another store for free . You just have to wait a few days for the transfer. Will continue to support this business. Great selection at overall competitive prices locally.

TLTR: Great Staff, Dreadful Wait…read more I've come here four times, and the first three visits each had to wait almost 2 hours. One time I got a text while I was waiting in my car saying it was my turn, but when I walked up they said they hadn't called my name. Peoples names get skipped or repeated. The fourth visit was finally fast (about 15 minutes), but only because I used the appointment QR code outside the door and told the cashier. When being helped, the customer service is good. Shout‑out to Larry and Jason for being especially helpful and informative. Make sure to check what ammo your range allows before buying in bulk.

Rarely will you go to a business that has true integrity. Arli Arms is one of these businesses…read more Sean and Ken greeted me at the door. Nice, chill, totally down to help out their customers. I was schedule for a cleaning. Got there and Sean looked at my weapons and said these don't really need cleaning. They're just dry. He oiled them up, fixed a pin on my safety and sent me on my way. They wouldn't accept even the smallest gratuity. They could have charged me hundreds of dollars for cleanings but instead provided a free service and a smile. Truly great Americans. This is how business is done. I'll only go to Sean or Ken for my gun smithing, cleaning, and mod needs. God bless yall.

They were amazing. Took me for my appointment with no waiting. My gun was firing when the safety…read morewas switched on or off. They fixed the gun in less than 2 minutes. They were very friendly. I would definitely recommend them.

I'm a first time shooter (other than a BB gun as a kid). I had a two hour lesson with Coach Don and…read moreI'm really pleased with the amount of education and hands-on instruction I received in such a short amount of time. We spent the first hour of the lesson on classroom instruction. I learned the history of the most common hand guns used, why someone would prefer one type over another, the differences between single and double action, and how different handguns suit different individuals. Don made sure I felt confident handling the different types. By the time we entered the firing range, I had learned proper stance, range etiquette, how to load a magazine, and the importance of proper technique when racking the slide. But the most unexpected thing I learned was that my nervous system (as a first time shooter) would be taxed. He explained that my first shot would likely be my best shot because once I knew what to expect I would begin to anticipate and I would have a bit of a "fight or flight" response. I never would've expected that and so when it happened, I was well prepared. Even though most people know to expect the sound and the kickback of a weapon, you're not really prepared for it if you've never done it before. Sure enough, my hands got shaky, my breathing got shallow my heart rate raised, but he coached me on how to relax and breathe through it. I was pretty proud of how well I did and I really look forward to my next lesson!

Fantastic service! Anytime I'm in the store the customer service is always a 10.. A great placeread more

Awesome place to do a private party sale! Was in and out in about 20 minutes with an appointment…read more Very friendly and professional staff. Would definitely do business with them again.

Purchased my first gun here. Ed was very helpful explaining the gun I chose and walking me through…read morethe entire process.

Called for a specific gun which I was having a hard time finding. Russ sourced it pretty quickly…read morefrom a private party and also found magazines and accessories and had them all in the store for me to view within a couple days. He then took care of everything. All in, it was a very simple deal with the customer service being five star in a private location and away from the hustle and bustle of regular gun stores.

Russell and his team are incredible! Reliable, knowledgeable, GREAT customer service...from helping…read morecustomers decide on the perfect gun for their specific needs, explaining what the next steps in this process are, answering any question a customer or newbie may have patiently and completely - couldn't be happier. No long lines - private location - one on one attention! SO happy I found them!!

Brought in a new PDP-F, needing a stubborn mag release moved for left-handed shooter. Josh took the…read moregun in back-Gunsmith JONATHAN BROOKS came out 3 min later with a smile and said "job done". THANKS BROOKS Brad D

Rhett, Parker, and Sam were all fantastic to work with -- friendly, helpful, and made the whole…read moreexperience easy. Really appreciated their service. Highly recommend!

Just went to check this place out. I was in the market for a hand gun and maybe get some target…read morepractice going. But they told me they won't allow target practice in the range with a rental if alone and did not bring my own hand gun. Gotta bring another adult with me. I learned it's for chances of a suicide using their equipment. Met Marion, who was really helpful and showed me a Sig Sauer p226, brand new. Ended up buying it. Marion assisted me with the FSE, which was a $25 fee, and all the paperwork. Note that the name you have on your Real ID must match another document that establishes residency. I first gave my car registration, but the name I have there does not have Jr. So I had to download a utility bill that shows my name with a Jr in it. He also recommended to pay for the FSE fee separately from the total purchase, to save on finance charges if you pay with a credit card. Now just waiting for the 10 day period before I can get the registration completed and pick up my hand gun, a brand new Sig Sauer p226. Marion was great! Two ! He even told me when buying ammo, to buy it on the same day I pick up the gun so that I save on the $5 and background check when buying ammo.

Great if you're new to guns. They have a wide selection of handgun calibers…read more If you have guns already, explore other options. Some of the lanes were out of order and the machines to pull the target wasn't working properly. Ventilation could be better, there wasn't much airflow. Add some lighting, it was super dark in there.