TLTR: Great Staff, Dreadful Wait I've come here four times, and the first three visits each had to wait almost 2 hours. One time I got a text while I was waiting in my car saying it was my turn, but when I walked up they said they hadn't called my name. Peoples names get skipped or repeated. The fourth visit was finally fast (about 15 minutes), but only because I used the appointment QR code outside the door and told the cashier. When being helped, the customer service is good. Shout‑out to Larry and Jason for being especially helpful and informative. Make sure to check what ammo your range allows before buying in bulk. read more

Turner's Outdoorsman - Outdoor Gear Near Me - Reseda, California

Great customer service. Adrian was very helpful and knowledgeable. The wait time was short but they have a kiosk to enter the queue so have some patience during busy hours. They offer the FSC test (30 questions and cannot miss more than 7). They have a nice selection of firearms for a good price. Definitely will be back to make a purchase! read more

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The service here is always top tier. Most of the salespeople are very knowledgeable about firearms and they are very professional. Turners has pretty good deal during their sales and they tend to get pretty crowded during the weekends. It's best to schedule an appointment in advance or come in during the weekdays when there aren't hordes of people purchasing firearms. Overall, they have well priced firearms with solid value, and if something isn't in stock at the store , they can transfer it from another store for free . You just have to wait a few days for the transfer. Will continue to support this business. Great selection at overall competitive prices locally. read more

Reading some of the reviews. I personally have no complaints. Service was great and the selection was great. I've bought a couple firearms here and I'm in the market for a rifle now. I will probably buy from Turners. Only complaint that keeps me from giving them 5 stars, is you could be waiting a while before someone is free to help you. read more

Natalie is awesome! She's super helpful and really knows her stuff. She pays attention to the details and never rushes you. What I love most is that she's easy to talk to. there are no stupid questions when you're working with her. She's patient, down-to-earth, and just makes the whole experience better. read more

Been going here on and off for years. Sometimes the service is so so and sometimes it's great. Lately the service has been great. The employees have all been friendly lately with no attitude or ego. The store is clean and bright throughout. Plenty of free parking in front too. Selection and overall value here is pretty decent. This location does get crowded sometimes so expect to wait. All in all pretty good. read more

Great Selection of Guns and Ammo. Absolutely love this store, it can def get hectic in there while waiting to shop for a gun. Joshua is extremely knowledgeable when it comes to Guns. He was very patient and explained everything extremely well. They have wide selection of guns on Sale, new and pre owned. Check them out. read more

Turner's Outdoorsman - Outdoor Gear Near Me - Reseda, California

I had a pleasant experience at Turner's outdoorsman with my purchase. Both Alex and Larry were very informative, very professional. All my questions were answered respectfully to my satisfaction, and I felt like I was dealing with experienced professionals. What I liked most about my shopping experience at Turner's was the level of attention and care I received. I really felt like any and every question I had was going to be answered thoughtfully and respectfully, and I was going to be given all the time that I needed to leave satisfied with my experience. 5 stars. read more

Worst Turner's location I've ever dealt with. I came in on December 20 to buy a Glock 19 and was told it had arrived and that I could start my paperwork. That turned out to be completely false. When I came back, I was told I couldn't do the paperwork due to the 30-day rule--something that was never disclosed during my original visit. That's either poor training or employees who don't care enough to give correct information. I also waited in line for over two hours (4:50-7:15 PM), only to be met with rude, unhelpful staff who clearly have no respect for customers' time. This store is disorganized, poorly staffed, and lacks basic customer service. I won't be returning, and I don't recommend this location to anyone. read more

Worst place to buy firearms or anything else, first you wait more than 2 hours then starting with their attitude and way they treat the customers, I just gave them over $6K worth of firearms and ammo, they had a rifle and one handgun on sale, in their monthly add, not only they did not honor the price, they over charge me and gave bunch BS excuses. The checkout process was even worse--slow, inefficient, and poorly managed. Overall, this place seriously lacks customer service, organization, and basic professionalism. I would not recommend going out of your way to shop here unless you enjoy being ignored and frustrated. Plenty of better options out there. GO TO BURBANK GUNS & AMMO. THEY HAVE GREAT STUFF THEY MATCH PRICE AND FANTASTIC CUSTOMER SERVICE. Here is for the F.FACE, store manager ALEX & JACOB. eat S..T..... read more

All employees were phenomenal, one of the managers with tattoos was super helpful and enthusiastic to help and answer questions. When picking up the item days later, the manger handing over the rifle was kinda rude but whatever; great experience overall read more

Don't buy your first or second handgun here. First of all, they usually don't have a great selection, but that's not the main issue. The salesmen are not friendly and are mostly older. I went in a few times before I found the other stores in Burbank. They're usually busy with people buying ammo or people who live nearby; otherwise, most people wouldn't go back there. They will look bothered if you try more than a few guns. I got my first gun there, and it was obviously too big for my hand. I asked the salesperson what I should look for when buying a gun, and he just replied, "They're all good, whatever you like." He never told me how important the fit is, how important it is to reach the trigger comfortably without manipulating your hand, or the pros and cons of the weight, etc. Basically, no help. So I ended up buying something too big and too heavy and got turned off from it. I finally found other stores like Gun World and LA Firearm Supplies. The salesmen are younger, they actually want to educate you and answer your questions, and they don't mind taking out 5-6 types of handguns for you to hold and feel which fits best, while explaining some of the pros and cons. read more

Cameron S was exceptionally helpful, patient, and kind. Service was great. The only real downside was the insane wait. I came on a weekend and it was 2 hours before being spoken to. Prices and selection are worth it especially if you can work around the crazy times though. read more

second purchase on a firearm here very consent with the customer service that was given when choosing a firearm and picking up the firearm the men and Natalie here are always so helpful however there was a knife that was advertised for $25 on sale and when the cashier scanned the knife it was showing for $70 he called the manager Alex . L and the manager told us he couldn't do anything besides take a 7$ off . False advertisement and manager should've been able to honor a better discount for a mistake that wasn't ours I get it though you made a mistake and didn't want to get in trouble for not removing a tag or placing a tag on wrong item . read more

I just asked where the holsters were for my dad the Indian looking guy at the gun glass gave me attitude and said look over there . This why I shop online bro hates life and his job read more

This place is garbage. I waited two hours for ammo while I was at the front and called my number. I was literally paying at the front and they skipped me in line and said I had to take another number. For what for buying water literally at the counter? Garbage policies here. read more

The first time we went there it was a very crowded, because the new catalog had come out and everybody was there. Even though we had to wait a long time, The employees were very efficient at their jobs and thorough. On our return visit to pick up our firearm, it wasn't as many people there and everything went as smoothly as before. Very good service! read more

First time purchasing a firearm and felt pretty out of place, but Alexander was great and walked me through the process from product selection, examination, explaining the 10-day wait rule, safety/gun handling, etc. He really made me feel comfortable in the store and already started to recognize me as a customer by the second time I came in to do paperwork. It's a bit busy, but I've only gone on weekends so it's expected. The firearm counter is where all their customers are intending to shop so there's typically a wait, but there's a lot of cool things to browse while you wait for your number to be called. They also seem to have a lot of regulars who they know by name, so clearly have satisfied/returning clients. Honestly, really happy to have been helped by Alexander the first couple times. He was very professional! read more

This place is so slow. If you want to buy a gun go to a local mom and pop or prepare to camp out and wait hours to be helped!

Bought my first gun here for a good value and the employees who helped me that day were very polite and helpful. Because of that experience, I came back later to buy about 200 rounds of ammo. Unfortunately the manager I dealt with that day was pretty rude and even corrected the way I pronounced a brand name in a condescending way. It was a completely different experience from my first visit. Hoping it was just a one-off. read more

I see a few negative feedback for this Turner's location but I've only had great service and experience over the years. I should've written this review earlier but was reminded after my recent visit. First I'd like to recognize Aaron (manager) and Alex and Natalie for always being professional and respectful. They keep a tidy staff group and everyone is helpful. I always try to be very respectful and not act a fool when I walk in there. Their ammo was well stocked and they had a decent amount of firearms in stock. read more

This wasnt my first time buying a firearms, but it was my first and last at Turners, lets start with the wait time to even talk to a sales person, that was over an hour, the paper work which at other stores takes 15/20 mins max, that took over an hour, after i finished with all of that i head to pay, Im charged but told it didnt go through, the alert on my phone and back account said it did, But im told it was an error in the system so i pay again, over the course of the next ten days im on the phone with turners accounting team numerous time and im told each time the payment didnt go through, My bank said it did and in the end they said there is nothing they can do, So i had to file a dispute charge claim which takes up to 90 days! Turners were very unhelpful with this. My bank told me it was cause by Turners terminal so they should have claimed responsibility. Come pick up day you have to take a deli number ticket to pick up! Im picking up, why wouldn't you have someone dealing with pick up's instead of making the customer who has paid wait again, this time i waited over 2 hours! then nearly another hour with paperwork, Insane. The store moves at a snails pace, I do not understand why anyone would buy anything from Turners in Resenda. Next time ill go to Burbank, the time driving there and back is still faster then having to deal with Turners. read more

In years past, Turner's was my go-to store for firearms & accessories. Things have changed; and not for the better. A few months ago, I went in to purchase ammo. The salesman said I needed a birth certificate since I had a regular driver's license. Well, OK, not their fault. I went home & got my original birth certificate. When I presented it to the salesman, he said it was no good because it lacked my middle initial as shown on my driver's license. Well, OK, there are other stores that don't hire brain-dead people. I went to a store in Simi Valley with the same documents & purchased over $300.00 in ammo. A few days later, I went to "Burbank Ammo & Guns" with the same documents & purchased a bunch more ammo - along with a Ruger Redhawk I'd been eyeing. I wrote to Turner's store manager about my experience & also enclosed copies of the sales receipts. No reply. I have no reason to do any more business with Turner's Outdoorsman. Oh, and BTW, the wait at the other stores is a few minutes - regardless of how crowded they are. read more

Great service, I've purchased five pistols from here. Definitely plan on coming back.

A not too friendly store especially the guy Bruce. I was being helped by him and suddenly he entertains another customer. I do not recommend this place to anyone. TERRIBLE SERVICE read more

Service is terrible and the wait time is so long. Even though it wasn't busy, it took 30 minutes for them to help us. Workers are slow and unfriendly. We were helped by an employee named Bruce, and he was cold to us despite smiling and talking happily with another customer. I definitely do not recommend going here. read more

There's a reason there are local shops owned and operated by good people. This place is a disaster. Horrible customer service. Old people that walk like snails. Save yourself the time and go to a lo Gun shop owned by someone who really cares about your business. read more

Came to pick up my gun, Larry & Natalie & Jason B . Helped me out made my experience very pleasurable ! Answered all my questions and made for a very awesome experience. Will be back for more excellent service ! read more

I had never shopped at Turner's before and I don't think I'll ever be back. You wait insanely long to be helped at the gun counter, one of the manager's there had a real attitude and isn't helpful at all. Ruined the optic plate on my brand new Staccato that I bought there. I also sold a gun with them and still haven't received my check, even though it sold early two months ago. Super dissatisfied with the level of treatment and lack of professionalism. read more

Went in to purchase my first range handgun. Alex L was extremely knowledgeable and helpful in both, my purchase and selection process. He was also extremely professional and personable. Walked me through all the safety essentials, in addition to my exam results. The experience was overall very comfortable. The wait times are a given, you go to get a new cell phone and you will wait a while too. Highly recommend Alex to be promoted, an exemplary employee! read more

The service was excellent. The selection was very good and the value was fair. The wait time was a little long because it was a busy Sunday with a lot of customers. Everyone was very professional and helpful. read more

Honestly don't go here unless you have at least an hour and a half to wait to be helped. Past that they have a big variety of firearms along w a long of cheaper pre owned options which is cool. The workers seem uninterested and not very friendly. This is why I always go to GUNS DIRECT in Burbank Ok I have changed this to a 3 from a 1. Once I finally got helped the gentleman named Ryan was actually very nice and helpful. So in all I will go back here if I want to get a pre owned firearm for cheap and I'll aim for a time where I'll hope to find it less busy! read more

I go there for all my weapons. They have great sales at times some associates are weird, but for the most part, I gave them five stars for the weapon selections that they have also it is a little slow. They should really get more employees to help out people for ammo only. read more

first and last time shopping here, the indian lady selling me my gun had a nasty attitude; was an absolute nightmare to work with and everybody else there seems to hate life. read more

Management is horrible. Service is horrible. I brought in my unloaded and open slide handgun to compare it to the newer version for difference in size and feel and they absolutely would not allow both firearms side by side on the glass counter. They said only one firearm on the counter per customer. Ridiculous policy. How are you supposed to make a decision when you can't compare? I walked out and will never go back. Neither should you. read more

I read a lot of bad reviews but that was not my experience, my ammunition purchase was very positive. Is there a wait... Yes, but it was a Saturday, in the San Fernando Valley, at a gun store... of course their is going to be a wait. People have questions, there is paperwork to fill out, and background checks to do. I thought my wait time was reasonable and, when I got to the counter, the person was friendly and helpful. I had the same experience at the register. The price for the ammo was good too, much cheaper than purchasing at the gun range. I will go back. read more

The MOST ridiculous gun store experience. Takes 3 hours to buy something, but they never tell you that it takes ANOTHER 2 hours just to pick it up!!! Other stores would never let you wait when you're there for a pick up. Less than 1 Star read more

Previous trips to this place were bad! Attitude so much that it was thick now it felt good to walk in there and ask a question without the bullshit! read more

Super long wait times! Not due to being busy but lack of care for waiting individuals. I have spent over 10k there unfortunately and won't anymore. Waited there for 2 hours to just buy ammo twice! Didn't get helped. Left ang bought it from a store in simi selling ammo for soooo much cheaper. It honestly helped a lot to save over $300. read more

Good selection friendly staff. Good lord if ya want to see how an over regulated business operates. Go into any gun shop in California. And see. Here's the kicker. I went through background check. No problem. Spent 1000's $ in training and instruction. 2 million dollar insurance policy for my CCW. Continuing training. Took 19 months. Here's the best part. A criminal can get a gun , use it in a crime and get out on no Bail in Los Angeles same day. These guys make the regulations as painless and fast as possible. Get you taken care of while being 100% compliant at same time. read more