Update: the store finally contacted me and had a good reason why they were unexpectedly closed and…read morehadn't contacted me: they had been robbed. Busy with police reports and whatnot. The store apologized profusely and were very great about everything. It was still unfortunate I missed my girlfriend's birthday, but hopefully a Valentine's Day present will suffice.

Their service and helpfulness are outstanding. Super…read morefriendly and go out of their way to solve problems.

It's the @Light_skin_dragon walking to you with a review because my bicycle got a flat tired…read more I looked on yelp to see where was the closes bike repair shop which was 3 miles away. So I walked my bike to van nuys and gor there there was only one person working. He saw me get there and he picked up the phone. And was talking a cool 8 mins and I'm like wtf in my head. I came just to get 2 new inner tubes. After he got off the phone he then quoted me which I was like damn was kinda pricey. 60 for both. He fixed it by the close of shop which was 5. He broke my chain guard. While he try to tell me that it was already broken. I told him no I walked here and I would know if it was broken. I brought an electric bike so I wish he knew if he worked with them first. But he said to come back next week and he will replace the chain guard. I came back and I called him the day before and he said to come. So I came the next day and I had to wait 30 mins and them he didn't have the part and he took the part of another bike that wasn't the same brand. I will never come back to this place. Bad customer service and there is no integrity here. The Light_skin_dragon will find a better bike shop that gives you way better service

Melvin was so incredibly helpful today and generous with his time! I needed help folding my bike…read morein/collapsing it to go in and out of my car --He added WD40 & showed me how to properly use it, made life a lot more simpler helping me fix the bike so I can use it at ease. He was so kind and very helpful. I will definitely be coming back!

5-Star Always! The…read moreBike Center in Santa Monica is my go-to whenever I want to rent a bike. Extensive selection of various bikes to choose from, all in excellent condition, to reasonable rates, with an excellent, super-friendly team to assist to ensure you have the best cycle experience possible. Look no further than The Bike Center. I've been using them for years!!

A well deserved five stars! These guys are always helpful when I need help with air, tires,…read morewhatever.

I've been a long time customer of The Bike Connection. I recently went to my BOA laces replaced and…read moreFelix was so helpful. It's really great to find a business that you trust and I'm willing to a pay a little more of a premium for that amazing customer service.

Came here during business hours that are posted online and physically on the door and they were…read moreclosed.

My family and I had an amazing experience at Joyride Bike Rentals! The bikes were in great…read morecondition and the whole process was very smooth. Sam was super nice and very attentive, making sure we had everything we needed for our ride. I highly recommend this place if you're looking for a place to rent a bike!

Great location, super friendly service and lots of options of bikes. Great spot to rent bikes for…read morethe day, not super crowded. Will come back!

Great service always. Ron is a wizard, incredibly knowledgeable, and quick to respond. Got my…read moreBrompton converted from a two speed to a six speed and also had maintenance done at the shop. Fantastic bike shop.

Got my bike tuned up 04/06, Luke did fantastic job & exceeded the timeline expectation & I got my…read morebike back the same day. Communication was fantastic and everything went smoothly :)

Joyride Bike Rentals was great to work with…read more I joined a group of my friends to rent bikes in Santa Monica pier and we rode our rentals all the way to Venice beach and back. The bikes we rented were clean, well maintained, and rode smoothly. Great for CA visitors and locals alike.

Awesome experience every time! Jesse was extremely helpful…read moreand friendly. My family and i have been coming here for over 2 years. We love riding bikes on the beach and this place makes it so easy and affordable to enjoy our Sundays. Great customer service and affordable prices. Thanks again Jesse!

I recently brought a bike to Around the Cycle that I'd bought from a nice couple. It seemed like a…read moregreat find, but as with most random bike purchases, there were a few hidden issues. I initially just needed the seat raised and the handlebars adjusted, but it turned out the chain was incredibly loose, the tubes were probably at least 10 years old, and there were a handful of other things that needed attention. I worked with Joe, who was absolutely fantastic. He was genuinely excited about the bike and eager to help. He even brought me outside, watched how I was riding, and made adjustments on the spot. After that, we brought the bike inside so they could take a closer look and handle the bigger fixes. They really took their time to make sure everything was dialed in perfectly. Joe also noticed I had a women's seat on the bike, which is fine, but as a man it wasn't the best fit. I appreciated that they paid attention to details like that. They were also very mindful of my budget and made sure we didn't overspend while still getting everything safe and road ready. Ben handled the tube replacement and did a great job. It truly felt like a team effort to make sure my bike was not only running well but completely safe. They even threw in a free water bottle holder and installed it because it was hot out! I ended up grabbing the sickest Grateful Dead inspired water bottle and filled up while I was there, the ride home was so much less intense because of that. My family and I have been going to Around the Cycle for years and have bought multiple bikes from them. Every experience has been excellent. It's clear this is a tight knit group that genuinely cares about their customers. This isn't some corporate chain. It's exactly what you'd hope every neighborhood shop would be like. Anytime anyone I know needs anything bike related, I send them to Around the Cycle without hesitation. They're simply the best. Huge shout out to Joe and Ben for the amazing service and going above and beyond. They will have my business for life!

tl;dr - bought a bike that turned out to have a bad part and the shop went above and beyond helping…read moreme sort it out. 10/10 would trust again. I bought a Surly Preamble from ATC about three months ago. Love the bike, but there was a problem with my derailleur that I didn't immediately identify because I rode a single speed for years and haven't had to shift gears since I was a teenager. At first I thought I was just shifting wrong. Brought the bike in repeatedly and the issue would get fixed, recur, get fixed again, recur again, etc. It was annoying but ATC was always accommodating. Eventually it became clear we needed to replace the derailleur. By this time I was out of the 60 day service window AND the part had sustained damage at least twice; I had crashed once and had the bike banged around on the train. I was fully prepared to shell out for the new derailleur - I was pretty sure the original one had been fucked from the start but I couldn't prove it and I HAD damaged it before its first service appointment so I figured I'd pay the stupid tax. Not necessary; ATC swapped in the new part and didn't charge me for it even though they totally could have and I would've totally paid. And it wound up being the fair outcome, because as soon as I started shifting gears with the replacement it was immediately clear to me that the original part had been janky all along, long before I damaged it. It never shifted smoothly and, having experienced smooth shifting, I now understand that. They are very helpful, focused on customer service, and committed to ensuring you leave happy and have a smooth ride. I had a challenging first few months with my bike but I'm glad ATC was the shop untangling it for me. Also if you take your bike on the train I recommend standing by it the whole ride so it doesn't get bashed around.