I came across Encore via a broker. I was not happy with the broker, but I could not be more satisfied with Encore. I moved from Chicago to Huntsville, Alabama, and the portion that was paid to encore was more than affordable and reasonable.. The team arrived in Chicago to professionally wrap my furniture, and make sure that I had a parts box for any legs that came off or screws . Professionally wrapped mirrors for an additional charge as well as a TV that I had. I do believe this was paid through the broker but the movers were part of encore and they did an amazing job. They were in and out very quickly, had my itemized list and told me that they would be in communication with me for delivery. I commend them for getting a moving truck in downtown Chicago and the professionalism they had in dealing with the high-rise building maintenance and navigating the red tape. True to their word, they did follow up with me about a week later to let me know that they would be delivering to my new address and as practicality would have if a semi truck would fit or if I needed a courier, etc. My items were delivered to whichever room I wanted after they made sure to put protection on the door frames and the floor and then furniture was unwrapped and legs were put back on as well. They also made sure that they cleaned up any tape or any mess that would be left behind. Moving is very stressful and I'm not entirely sure, but I believe this is a small family owned company and I could not sing the praises of the staff enough. These guys work really hard and all types of conditions and they still showed up with a smile on their face and answered every one of my questions. I am a very OCD type of a person so I was in communication with their office and they were super responsive. Every time I called for any question that I had. My suggestion is to use this moving company whenever you're able and book direct with them if you can. Great job and thank you Encore team! My parents are planning a move in the next coming year and this is the company that I will be using again! read more

DO NOT USE ENCORE MOVING & STORAGE BASED IN ALGONQUIN, IL They will way overcharge you and destroy your stuff. They hijacked my belongings and put them in storage after the driver offloaded a semi truck into a truck that wouldn't make it in my driveway, for which they charged me an additional $1,000, then refused to unload my things. Their mistake cost me a lot of time without my things, and many additional charges that I had to pay to know the location of my property. Then, I had to hire other movers to actually deliver my stuff. This was a scam from the broker, Optimum Van Lines, to Encore Moving & Storage. STAY FAR AWAY!!!! There have to be more reputable movers out there--do MUCH research before selecting one! read more

The company "New Start Relocation" was the broker who placed the order for my shipment, and transferred my service to the company "Encore Moving LLC," to move my belongings to the state of Florida. I paid the broker a down payment to hold my spot for delivery, and also paid the moving company to pick up my things, and would have paid the balance upon delivery, which was the plan and stated on the document that was given to me from the moving company. When the moving company Encore arrived in Florida, they called to let me know that they would be delivering my things the next day, and to ask the property manager if it was ok for a 70 ft Diesel to come on the property to deliver my things. The property manager said it was ok. The truck driver refused to move forward to deliver my things when they were already on the property. I tried to tell the truck driver that it was a large space to deliver my things through the bigger door to my apartment. He still didn't move forward with it. I felt that he wanted extra money from me. His excuse was that the truck was too heavy to come onto the property, and he wanted to transport my things onto another truck at a charge. The truck driver could have done it, and was skilled to drive the truck anywhere. It was all about money. He decided not to deliver my things to my apartment and took my things to their storage without my consent. As far as I know...I am not sure if my belongings are in their storage. I do not know where my things are to this point. I called several times and was blocked. I also sent quite a few emails to communicate with them. They still didn't want to deliver my belongings with me and my son's identification in one of my packages and held as hostages. Another scheme is that they might hit me up with storage fees if my things are in their storage. You never know with these scammers. Company should be shut down sued. read more

As part of the agreement, we were given 30 days of storage to hold our goods and schedule an arrival date. We had tried calling customer service back to schedule a delivery date and were told we would receive a call back to schedule. 13 days into our storage, we get a call from a mover (Encore moving) saying he will be delivering our items tomorrow morning. This call was received out of no where. We did not give anyone a delivery date, did not receive any calls or emails to schedule a date nor confirm a date prior to this. . Customer service stated that the driver gave us 24 hours notice and we had to accept the delivery tomorrow or they would drop our goods off at a local storage unit at our discretion and we would be responsible for moving them from there. Both of us were out of state and the apt was being painted at the time. We had to purchase a last minute flight to fly in, cancel the painter and receive the goods the next day. The movers arrived the next morning to unload the goods. Immediately, they started to try to add additional charges, such as usage of elevator, a shuttle truck, etc. All of which were clearly stated in the contract that they were included. After arguing with them, they agreed to proceed forward. Only 2 movers were sent to unload the goods for 2 bdrm apt. They arrived at 10am and had to leave at 4pm due to building regulations. These movers were the slowest I have ever seen. They would carry in a few boxes, then disappear for 15-20 min, then bring in the next item; then disappear. They did not finish the job at 4pm and the building super let them continue unloading. Now they had to rush and they were dismissed per building limitations at 5:30pm. Part of the contract stated that they would rebuild all furniture that was taken apart by then, however considering they were so late and ran out of time; this was not done and they left. 1 day later; we noticed a handful of our boxes and furniture was missing. After calling the mover, he confirmed he still had them on his truck and would have to come back when he would be in the area next. He would give us an ETA and then a few hours say he will not be there, and this continued for 3 days until he finally arrived at 7:30pm yesterday. I would strongly advise against using Encore Moving for any business. Very unprofessional, horrible communication, and outright changed the BOL to obtain a higher price. Further, the movers were slow and did not finish the job. read more

This company was great and was able to accommodate my needs with short notice and were able to work with me during a personal issue Upon p/u they were careful with my items and moved very quickly. At delivery all my items were still in the same condition. Highly recommend!!! read more

Would be a 5 star review but had some minor scheduling issues. Possibly miscommunications. Won't get into the details but it was a headache to arrange delivery. Stressful times for my family. This company did save me money. They even offered a veterans discount. The customer service is outstanding. Aaron who picked up our stuff, was truly great. Different guys dropped it off. Had a few corners scratched on one table. Most all of it is in good shape. Going through the remainder of unpacking so I will update if I find more. At this point. Definitely recommended! Great value, and people. read more

Well what can we say about Encore Moving. These guys know how to get a household moved, and quickly! Father of 5 here, relocating for my wife's "prestigious" career. After a hectic year we needed this to be easy! And it was. The reason we're leaving this review is the overall value, its unbeatable. We have moved multiple times and used small, to large companies with varying results. This company not only offered a lower price, but outstanding customer service. 10/10 the Williams family recommends! read more

Encore Moving & Storage - Encore moving truck - Movers Near Me - Algonquin, Illinois

***DO NOT BOOK HERE!!!!*** This poor excuse of a company deserves negative stars. Truly awful customer service and experience. Movers are also extremely rude I initially booked with Trinity moving and storage because the rate THEY quoted was pretty decent for a move from Chicago to Santa Monica). However, I was never informed Trinity is a broker until AFTER I paid a deposit + provided me with suspiciously positive reviews that had no mention of this. I did not find out that Encore was my actual moving company until TWO days before my flight/end of lease, so I couldn't read reviews/reassess according to my moving schedule. Be prepared to pay AT LEAST $1500 extra on whatever you're quoted; I paid an additional $1795. They will not accept your parking permits you purchased prior to arrival (I was charged a $500 long carry fee on initial pickup, even though I had a valid parking permit with the city of Chicago for the truck size). I was also charged for 2 small & 2 medium crates, resulting in an additional $450 fee, though my items were only packed in 4 large boxes, which should have only been $6 each per the contract. Oh yeah, they also provide you with a bunch of things you need to sign (I have 14 pages in my possession) in the middle of your move and edited at the end. Your signature/initials is all they care about, because then they can get away with anything. On arrival, I was charged $300 for a smaller truck (which upon request, they won't provide the receipts for) even though I once again had a valid parking permit with the city of Santa Monica. They parked literally across the street (I paid the parking meter) and was charged a long carry fee of $230 and an elevator fee of $85..... After all of this, in addition to the $1795 overcharge, some of my items arrived damaged. $600 in damaged items that had to be replaced and after two disputes to the insurance they provided (csipros) with good evidence against Encore, they are only offering me $50. And to finish it off, I waited exactly 30 days for my items, which I knew could take UP TO 30 days, but never expected it to take down to the last day. BOTTOM LINE, don't book here with this knowledge unless you want to be taken advantage of and don't care about your belongings. read more

NO, NO, NO. This company was hired through a broker, IMRG, and picked up our belongings on the 29th of August. it is now the 29th of September and we still do not have anything delivered!!! It is awful. They have not contacted us about a delivery date. I talked to them but they insist they go to Tennessee, all. the. time... but our families household is not to be found. My father is 85 and sleeping on an air Mattress and sitting on folding chairs while they wait. Totally unacceptable. As Another person said, I would give it Negative stars if I could. We have also been asked to pay additional fees the day of. read more

Do not use this company. They over charge big time. When I first got a quote for my furniture they did not inform us that anything over a certain size cost a lot more (example dressers, armoires, etc. We did have more boxes than quoted so we knew that it would cost more than the quote for tat. However, we were quoted $2600 and wound up paying $6200. In addition, they disassembled our sofas which they really did not need to. At least on item was left off the inventory list and several items were damaged. They are only going to pay us $44 for the missing and damaged items. Also, they quoted delivery in 7 to 14 days. Our goods were delivered on the 19th day. They wait until they have several shipments before they even leave. If you use this company please do your own inventory of you items and measure all of your furniture. Better idea is not use them at all. Very disappointed in this company read more

FRAUDULENT COMPANY - DO NOT USE This company also operates under the Encore moving. Make sure to differentiate between this company Midwest moving and storage LLC and the legitimate Midwest Moving and Storage INC I give them negative starts I would. I never signed up to work with Midwest Moving and Storage LLC but had no choice to do so when they showed up to pick up my things after being subcontracted by the company I did hire. Midwest Moving and Storage LLC (aka Encore Moving, Algonquin IL) is a rogue and fraudulent company with predatory practices with a name so similar a reputable moving company you could say they are impersonating the real Midwest Moving and Storage INC. When booking I explicitly asked what day I should arrange for pick up to guarantee a delivery date of July 6, they told me June 28. they showed up June 29th a full day later, delaying continually hour by hour for an entire day leaving my tied to my house the whole time thinking they'd be arriving any minute. They did not deliver by July 6 as requested so that I could be ready to start my new job on July 10th, instead they showed up 4 days late ON July 10th the first day of my new job which was terribly inconvenient. Upon delivery they advised their truck could not fit into my driveway and I would have to pay an additional $650 to off load to a smaller truck despite the fact I had verified with my complex that this size truck was allowed in the complex. The moving company essentially extorted me for $650 or they wouldn't delivery my belongings demanding the $650 in cash. I ultimately had no choice but to pay it but I did convince them to let me put it on my credit card which they charged twice leaving me to have to dispute one of the charges with my credit card. Additionally when the driver finally arrived he tried to claim that it hadn't been paid and I needed to still pay him $650 in cash but I was able to pull up the charge on my credit card and show him (the 2nd charge didn't show up for a couple of days later) When my belongings were finally delivered the boxes looked like they had been air dropped from a plane, they were all smashed, broken, squashed with my belongings trailing out of them. Many of my items were missing never to be found. Some of my items were missing, and returned a month later including an expensive bicycle of which the movers decided to take a paddle lock and chain from the under-seat pouch and lock the frame to the tire and LOSE the key. I still have yet to have the paddle lock cut off. Many more of my items were broken including my flat screen TV which clearly had something heavy on top of it destroying the display screen. The claim process and website is another scam. The site is designed to clear out all of your entries if you leave the page, requiring you to have to start over each time you navigate away or click the wrong button. I am sure this is an intentional design in an attempt to frustrate users and make them give up. Additionally once my claim was submitted it was sent back for incompleteness despite spending 3 hours completing the details they asked for. read more

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They did a really poor job quoting our move, it was MUCH MORE than they told us and only accepted cash. Terrible coordination between the pick up in Chicago and drop off in California. They kept changing the drop off time, ended up charging us an extra delivery charge when they arrived, which was a Sunday and expected cash for the payment. They ruined our west elm kitchen table and chairs and gave us $72 after we filed a claim. Absolutely ridiculous. What is more upsetting is my Louis Vuitton purse was stolen by one of the movers. We know this because we paid for them to pack our belongings. Everything else showed up, minus the expensive bag.They have taken zero responsibility for their actions. So if you are looking for a stress free move- NEVER CHOSE THIS COMPANY. read more

TLDR: Our stuff arrived with only one (flimsy cheap piece of furniture) damaged. More or less, they were as billed I hired Encore through Trinity moving to move our three bedroom apartment from Chicago to Atlanta. I engaged with Trinity early on (November) and moved in February - Encore was brought in the week before the move. In terms of the people we worked with, all were awesome and I got along well with them. However, they failed to mention certain fees (more than 75ft from end of trailer to drop off is an extra fee), the pickup guys came with the wrong estimate - but this did not matter since you pay for space and I knew the initial estimate was wrong due to a conversation 2 days prior. I wouldnt call them haphazard with our stuff during loading (or unloading) but certainly you can tell they werent always careful with things - I had a box specifically marked "Do Not Stack" and I caught our unloader nearly stacking it (had computer monitors in the box). All in all, the experience was neither pleasant or ugly, it was what it was - a situation asking random people to take my stuff, put it on a truck, and haul it across the country with other people's stuff. I slightly question using a semi to deliver locally since you will certainly limit where you can go and force your client to pay the $500 shuttle fee. We avoided this by having the truck go straight to our storage drop off and then rented a U-Haul to take stuff to our initial primary drop off. Big thing to watch out for here is fees. I feel like, whether intentional or not, they will catch new movers in a bind and force them to pay a fee. We moved 4x in Chicago city but when it came to cross country moving, we were noobs. Not a bad company, but certainly could have made things clearer in terms of expectations. Would I use them again? Only if I dont have enough for a private truck. read more

I had the misfortune of having to work with Encore for the delivery portion of my cross-country move. My original movers were not supposed to hire another company, but they did anyway for "faster delivery" and ended up giving me over to Encore. Where my move had already been a stressful and drawn-out affair, Encore swooped in at the last minute to turn the ordeal into a nightmare. The day before my items were supposed to arrive, Desiree from Encore called me to inform me that she and the driver didn't think the truck was going to fit into the residential two-lane street I was moving to. She came right off the bat with an alarmist, rude attitude and demanded that I decide right then and there whether I wanted to pay for everything to be moved to a smaller shuttle for delivery, or risk a 50/50 chance that they couldn't deliver and I'd have to pay both a re-delivery fee AND a shuttle fee. I tell them that this is a huge decision to make and it caught me completely by surprise, especially since 1) this is not my original moving company 2) my original moving company never indicated there would be an issue with delivery and 3) I am not a truck driver and I expected the moving company (the professionals) to be able to determine whether or not they could fit in a regular residential street (which they assured me they did all the time, so it is confusing that for some reason my street was the exception). But Desiree said she was leaving in 20 minutes so I had to decide right then. The whole time, she and the driver were both talking over each other, giving me mixed messages and just overall being unprofessional. It was an extremely hostile interaction where it felt like my items were being held hostage and, at the end of a two-week ordeal, I admit I broke down in tears right there on the phone. I felt so helpless. After I got off the phone, I called the local police department, the private property owner, and the original moving company I hired to make SURE the truck could park on the street and they had no excuses when the time came. Lo and behold, when they arrived they had no issues whatsoever parking on the street. They did manage to ultimately deliver my items. All of the alarmist and threatening interactions they had with me over the phone could have been avoided, but in hindsight I think they were trying to take advantage of me to squeeze more money out of the transaction. I suppose after getting the police involved, they decided it wasn't worth it... On another note, Desiree boasted on the phone that all of their reviews on are 4 or 5 stars! All you have to do is scroll to see that that is a lie. I'm sure she'll respond to this review with excuses and claims, but I have nothing to tell but the truth of my experience. Tl;dr If you're reading this, do not use this company. You deserve better. read more

1. Estimate was nearly $700 less than I actually ended up paying. 2. Movers showed up at the absolute last minute to pickup, stayed later than scheduled- which would have been fine but that meant we couldn't get out "pre-move our inspection" granted we couldn't have replaced blinds or patched holes in a few hours but I have no doubt that we could have relinquished at LEAST $150 of the 350$ in fees we were charged by our landlords. Ok maybe that one's on me, whatever. 3. Moving date was August 9th. I've known that for months. Buuuut I signed the paperwork that said they'd deliver on August 11 (30 days after pickup). Not sure who wrote that but I still signed off on it. I took the 9th, 10th, and 11th off work to unpack my things and have a nice stress free move in period. My things got here on the August 20th. I did call the company to inquire, and they passed the buck onto the department of transportation allowing them 30 extra days to move your things before you can seek legal action/hold the company financially accountable for their delay or anything like that. After telling the driver 2 days prior that he would not fit into the parking lot of my apartment, he mentioned bringing a shuttle. I even called my leasing office to confirm the semi truck wouldn't fit, then called him back to confirm with the mover. Adding in a section here because we got the '24 hours from delivery time' phone call Then had to wait an extra full day because the truck was broken down somewhere near grand junction. Move in day he had little recollection of that phone conversation and told me that my options were the "long carry" or the additional $350 for the smaller shuttle. After hearing the price of the shuttle, the choice was simple and we went with the long carry tacking on an extra ~80$ plus the 75$ for the one staircase. Initially I was told we get one staircase for free. Stupid me I thought that was one staircase at pickup and one staircase at delivery. The movers themselves were actually cool and I can't blame them for our things being damaged- but here's the list of our damaged things! -24 inch TV -vanity set (completely destroyed) -shoe rack -dented corner on box spring -sewing kit -bed frame was/is missing a piece Also the receptionist lady- Desiree is really great and such a sweetheart that it makes me feel bad to give such a poor review. Okay recap. 1. late pickup, no pre move out inspection. 2. Expected things the 9th (move in date) They wrote down the 11th Trucker called the 18th saying he'd be here in 24 hours. Things arrived the 20th. (Side note my girlfriend and I, both listed tenants, work full time in the service industry and have a REAL schedule to attend to) 3. bad service, ZERO follow up calls, no reassurance that our things will arrive/did arrive, clearly an extremely unorganized dispatch/truck team. One time Desiree had a full on argument with a dispatcher about the schedule while I was on the phone. 4. multiple broken things 5. Extra charges stairs, long carry, luckily I didn't choose the shuttle! I understand now the risks of hiring a moving company with my belongings and if you're still reading this- rent a U-Haul and do it yourself. read more

Encore Moving & Storage - Luckily and thankfully my other TV made it in one piece. Can't say that for this TV our sewing kit or vanity set& a dented box spring. How?! - Movers Near Me - Algonquin, Illinois

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One star is too much for this company... let's start with trinity relocation , a complete scam, brokered to encore movers. This company showed up 3 hours late, the move was estimated at 3900 and turned into 11,000 dollars! That's not the worst of it.. first available delivery date June 22nd... someone over there changed it to July without my consent. Delivery July 25th! Chicago to Pensacola... the worst is yet to come ... my belongings disappeared ... destroyed... boxes mangled ... unprofessional delivery... no mask wearing... tracking dirt into my home... Communicating was a joke.. I was lied to... and lied to again and again... I have over 10,000 in missing and damaged belongings... no communication... file a claim... I can't get back what they destroyed and lost... never use this company... I will continue to pursue all options to seek retribution for the neglect, sheer disrespect of my belongings that I worked my life for... when picking up my belongings... the movers reeked of marijuana! Upon delivery semi driver said he couldn't come down to street... really? Charge another $750... charge upon charge upon charge.... How do they think they can get away with destroying personal belongings and taking belongings and mishandling belongings and think it's ok.. wrong... no communication whatsoever... DO NOT USE ENCORE!!! read more

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A horrific moving experience. We got the hard sale and were promised that our items (an entire 4-person home) would NOT be outsourced for the final leg of the trip. That's why we signed. Welp, that was a flat-out lie. The delivery was atrocious. And dealing with Encore to receive a refund for the major issues was the worst part really. Don't trust Desiree, who will be assigned to help you with your grievances- I repeat, DO NOT TRUST DESIREE. Still not convinced that this company will ruin it all, including your enthusiasm for the move, your new home floors, and the next 10 months battling with them... then read on for my initial email to Encore after the move. My initial email outlining issues - in the end... we received a check for $260 11 months post-move. We moved an entire home for 4 people. It cost us $9k+. This was a huge and expensive move. - Only two people were sent to unpack the truck and they were clearly NOT professional movers. The man and his teenage son were not in-shape enough to handle this big of a move or even to carry most of our things. -We watched boxes being dropped off the truck multiple times!!! -Boxes labeled "Heavy" were stacked and left on top of boxes labeled "FRAGILE". -A box of china was dropped down 3 steps and 2 plates were broken, we found another box of china labeled "fragile" upside down. -Most boxes were not placed in the correct rooms, or even the correct level of the house despite labeling and my instructions. We spent 4 hours moving boxes to the appropriate rooms the following day. -The older man was rude and smoked IN THE TRUCK WITH OUR THINGS multiple times throughout the move. Our new home smells like cigarettes. He also left our driveway littered with cigarette butts. -The older man also gave up on moving. The last few hours he sat in the back of the truck and watched my children jump on the trampoline while his young son did all the work. -They took so many breaks that the move lasted 8+ hours. -The younger son asked to use the restroom (no problem!!) but then came out laughing to me about how badly he "stunk it up" (seriously?! Gross and unprofessional). -Items were left wrapped in black plastic and moving blankets. -The metal racking that was broken down was not put back together. And to top it all off, we have horrible scratches from boxes begging pushed from the kitchen door through to the dining room. Clear rough scratches across two rooms with two different types of wood flooring. The men then denied that they did this. The path leads directly to the boxes they just pushed across the floor!! But that's not all, the pine floor in the primary bedroom has a 2-foot long GOUGE along 10 planks leading right to where they pushed the dresser (similar marks are at the bottom of the stairs). The men then tried to hustle out of here without any mention of the damage. At the end of the day, we wanted them out of our house and they have zero energy left. I didn't feel comfortable asking them to unwrap and move the boxes to the correct rooms. They weren't in-shape enough to lift another thing. They also forgot to have us check the truck before they left, I remembered that we were not asked to complete that step until after they had gone. We asked the movers to leave the signed paperwork, which included the description of the damage. He left with it and said he had a photo of it, I called him 10 minutes after they left asked him to drive back and place it in our mailbox. We have not received anything. This experience was truly awful. We expect funds to be returned to us for the damage and the terrible experience with these movers. We were sent unprofessional, out-of-shape, movers who didn't even finish the job and left home damage behind. read more

Add me to the list of people who received items later than expected. I had a quick turnaround for my move for a new job from Chicago to South Texas. Because I was in a pinch for my first long-distance move, I used a moving broker based in Florida (Allegiance - also would not recommend). I used Encore's 30-day free storage option from when they picked up my belongings. I needed about 10 days leeway to get down to Texas to receive my items at my new place. I let the broker and Encore know the ideal delivery date to match when I'd arrive in Texas. I was assured by the broker that giving 5-7 days notice to Encore would be plenty for them to make the 2-or-3-day delivery out of storage, especially knowing the date I anticipated being there. This was an outright lie. It is in Encore's contract that it may take up to 30 days to receive items, but I was told repeatedly they strive for 14 days' delivery. They initiated no communication or updates throughout the process. I ended up sleeping on an air mattress with no kitchenware to cook with, living out of my duffelbag until my belongings arrived 20 days after my "earliest move-in date." I finally got a call to say the movers were putting my stuff on the truck, but they gave no real time frame for me to expect them. Surprise! Five days later, the driver called me the night before saying they would be there at 9 a.m. At 8 a.m. I got a call saying they were "an hour out," which ended up being only about 25 minutes. There was also the added $75 at pickup and $150 for "long haul" up one flight of stairs and down a hallway on delivery. I understand it is in the contract, but it's something neither the broker nor movers were up-front about when booking. In fact, the mover on delivery told me the other option if the fee wasn't paid was for them to leave my stuff on the curb. Nice! Luckily, I knew I'd get charged this time and took out enough cash to pay them. Others may not be so fortunate. I only give 2 stars because I did get my stuff eventually, though some of it included minor damages. I'm not sure if there's any moving company out there that isn't shady or irresponsible in handling property, but based on my experience and previous reviews it's highly unlikely I use this company again. read more

After reading some of the reviews here, I'm having trouble reconciling that this could even be the same company. I'll summarize at the end, but the short version is if you're moving and not going to do it yourself, you'd be hard pressed to find a better group of people to deal with. This is the third professional moving service we've hired in our lives and would not hesitate to recommend them to anyone. So my job moved. Not just a little bit. but my job moved from the Chicagoland area to Arizona. 25 hours away. We're a family of 4 and as it turns out, have accumulated quite a bit of stuff over the past few years. Having had hired professional movers the last time we moved, there was no way we were attempting this on our own. Set up an appointment to have them come out and look at the house after getting a referral from a friend who had used them. A super nice guy named Paul (who I think might be one of the owners) came out with another gentleman and walked through the house with us. They did a basic inventory and calculated what they thought it would cost. They provided some awesome suggestions for packing and such that would allow us to use a smaller truck and save a bit of money on the transport. We were pretty surprised as we had anticipated it being significantly more money for a cross country move than what they came back with. To add another layer of complexity, our house in Illinois was not yet sold, we had a rental in Arizona and the dates were all a little fluid as we'd need to locate and buy another house down south before scheduling the actual move. Encore gave us 1 month of free storage with our move and were reasonable on their rates for successive months. The say of the actual move arrived. The moving crew we had were exhausting to even watch. These guys were on a mission. It was a well choreographed ballet of stuff getting wrapped in moving blankets, disassembled, taped up and organized. Seriously, the organizational skills these guys have were impressive to see. Everything was staged near the truck while one of the crew played mental Tetris and put together the loading plan. In less than half a day, this team had the house completely emptied out (almost 4000 sq ft of stuff), including packing and prepping a number of things. The entire crew was professional, courteous and at least gave the outward appearance of actually caring about the work they were doing with all of our worldly possessions. We signed off on a complete inventory before the truck left and everything went into storage. They even allowed us to drop a couple of other things off at their facility to be added to the truck on the way down. Delivery setup was simple, quick and went off with the same level of organization and sense of urgency we saw in loading out. Encore did right by us. The team was friendly, did their jobs well and took excellent care of us and our belongings. They treated us incredibly well, had great communication and did what they said they were going to do when they said they were going to do it. They also didn't charge us an arm and a leg. Well deserving of a 5 star review. read more

I had the worst experience EVER...I moved from Belleville, IL to Dallas, TX. I did not hire these people but they were assigned through a Florida broker. I did not know until the date of the move as no one was sent out to my home to do an inventory prior to move date. I gave them a list of all of my box sizes/counts, furniture pieces etc. and they quoted a price based on that. The day of the move they added more charges to the quote because of the weight (never discussed). At this point I could only go ahead and pay it as they would not even start loading the truck until it was paid. The guys who loaded the truck seemed professional and wrapped my furniture for added protection. As I had not yet found a house yet in TX they offered to put my belongings in store free for of charge for 1 month, (which I thought was an added bonus) When I was ready to have it brought to Dallas I called them and they gave me an arrival date. This is where it all went wrong. The truck arrived a whole day early and no one at Encore bothered to let me know until the truck was already a few hours away. I had a job interview around the same time the truck would be arriving in my area. I explained this to the company and the did not apologize or even try to accommodate me for the inconvenience. I was able to make it to my interview and got out just before they called to say they were about 15 minutes from my storage unit. Because it was dark, and very cold (January) they worked very swiftly to get everything off the truck and into my storage unit. I was also still wearing a suit and heels from my interview as I didn't have time go home and change into something more comfortable. There was no time to inspect boxes for damages and they left the furniture pads on the furniture. When I got ready to move into my apartment about 6 months later, it was heart breaking what I found. 1. My 65 inch TV that they had boxed in a moving box was damaged and had to be replaced with a new one altogether as it would cost more than it was worth to repair. 2. The night stand had one of the drawer pulls broken off and still have not been able to find the right size hardware to replace it. By the way, it was also wrapped with furniture padding so unsure how this could happen. 3. Box holding the silverware had been replaced (apparently original box was dropped and some silverware missing) 4. At least 4 kitchen boxes missing and glass items broken 5.1 box of clothing missing If you ever use a moving company make sure they don't use day workers or assign you to a company like Encore Moving and Storage. I only gave them 2 stars because they arrived to my original destination on schedule and were quick and courteous. I do not recommend these people to anyone. read more

Thousands of dollars in damaged and lost goods. Shocking signs of neglect and ineptitude. This company is appalling and have no right to be in business. DO NOT USE! AVOID AT ALL COSTS! My family used Encore to move across the country from Chicago to Phoenix. Encore Moving and Storage showed neglect, carelessness, and ineptitude at safely packing and transporting our goods, and failed to communicate vital details to us throughout the process. The entire experience from beginning to end was a nightmare that resulted in thousands of dollars worth of damaged and lost belongings. Working with Encore was easily the worst customer experience I have had in my life, and should absolutely be avoided by anyone who cares for their personal belongings or their sanity. The specific details of our experience was as follows: Packers in Chicago showed up at 10AM and began packing the kitchen. After about an hour and a half of what seemed to be productive and efficient progress from 4 movers, all of a sudden, the 3 other packers disappeared for the afternoon. Occasionally one would come back into the condo and another would disappear. From noon until 5PM, there was one person slowly taping furniture and packing boxes. At 6PM, HALF of our 2-bedroom condo was packed and ready to go. At this point, the whole crew re-appeared and apparently realized they need to cut corners to get this job done- (most of the specific details of this corner cutting would not become apparent until we unpacked). Finally, they finished at 9:30PM. Nearly 12 hours to pack a 2-bedroom condo with 4 men. The process of getting our belongings felt like negotiating a hostage situation. Despite being told upfront that it would be delivered within 14 days of our first date of possible acceptance (something other reviewers point out multiple times as well). We were told our belongings would arrive on August 31. We then had to call the company every single day and received no update. On September 6, we were told that the items would not arrive until the end of the following week, however we received a call the next day from the actual driver saying they were arriving in two days. Upon asking about the sudden change, he told us that "Encore does not know anything. We will arrive in two days". When the belongings arrived, the condition of our items was shocking. Hardly anything was wrapped in packing paper. My iMac computer was thrown haphazardly in a box underneath clothes. A glass lamp was in a box wrapped in one of my blankets (NO packing paper) and it shattered. 7 bowls and 10 plates were pulverized because they were stacked together and wrapped in one piece of paper. My kitchen appliances were tossed together haphazardly in a box with no packing paper. Boxes were smashed and the contents inside were spilling out. A dresser was badly damaged. Kitchen appliances had punctured its boxes and were open to the elements. A large bookcase was completely smashed and had to be thrown away. Coffee glasses were broken and 4 glass storage containers, which were wrapped stacked all together with one piece of packing paper. A bag of oatmeal was thrown in a box open and spilled all over everything in the box. A jar of rice was packed as well and the contents spilled throughout the entire box. This should not have been packed in the first place as no food was to be moved. This is just a small sampling of the damages we've experienced. The way our belongings were treated is completely unacceptable for a professional moving company. Eleven boxes were missing as tagged upon arrival. The driver told us we needed to sign our acceptance document, or else he would not be able to leave, and he was "sure the belongings will show up", but nothing ever did. Missing belongings include: at least 4 pairs of earrings, a box from our baby's room that included lamps, a rug, and a piggy bank with $50 inside, and a Nintendo game system. Also missing is a family heirloom: my great grandmother's china. This is extremely upsetting. This company is appalling, and have no right to be in business. DO NOT USE! AVOID AT ALL COSTS! read more

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Recently, I used the broker company Long Distance Movers to move my belongings from Louisville, KY to Berkeley, CA. When the movers picked up my belongings, I was initially impressed, and I even called the company to express my gratitude. However, when my shipment arrived, nearly everything was destroyed. I have been in contact with Long Distance Movers to let them know what a horrible mistake it is to ever do business with Encore, and to file claims for damages to my property. When the movers arrived, they asked for the payment before showing me the damage to my property, which was dishonest and unfair. Most of what was damaged in the move were books, artwork, and kitchen supplies, as well as the dedicated stand/frame of my piano. I realize that I am bound by the contract which I signed, with insurance covering only 60 cents per pound per article, which means that even though there is thousands of dollars of damage, mostly to a piano, I will likely not receive very much in coverage. I understand that I am bound by the contract I signed, but the service I received from this company is not any way reasonable or normal, and the amount of neglect and disrespect with which my belongings were treated is reprehensible. For this reason, I believe the company owes me a refund of some sort. One expects some things to be damaged in a move across the country. One does not expect to feel so violated, taken advantage of, scammed, and treated with contempt. When the items arrived, the mover insisted that I would be charged a $350 fee for shuttling the items to my apartment (though on Sixth Street near my apartment there is enough room to park an 18-wheeler as long as hazard lights are on), as well as an additional $100 fee for a long walk. These were not part of the original estimate, but I do realize that they were buried in the contract that I signed. However, I do believe it is somewhat brazen to charge all of these fees knowing the condition that my items were in. Before the mover even accepted my money, he was already asking me if he could buy a book from me. This is when I knew something was wrong, because how would he know what books I own if they were safely packed away? This, to me, was a clear indication that the employees of this shipping company had rifled through my things, which is a complete invasion of my privacy and disrespect of my property. Still, I felt trapped. Encore Moving was in possession of my belongings, and I would have to pay to receive them. Still, I was not prepared for the level of disrespect and negligence afforded to my property. The mover began unloading destroyed boxes, as books and appliances were falling out of them. My belongings had to be scraped off the ground and the bed of the truck, and then loaded into garbage cans in order to bring them to my apartment. The damage to these boxes was, at the very least, totally negligent, and at most, intentionally criminal. Most electronic appliances will no longer turn on, a knife rusted, and a cutting board grew mold, indicating that there was some element of water damage. Clothing was ripped, artwork was torn and frames were shattered. The only pieces of furniture that the movers handled were a digital piano and it's bench. The Piano's frame, even though wrapped in a blanket, was broken; it can no longer be sat upright, because of several pieces of wood and screws being totally broken off and lost. The bench was totally missing. Three days later, the mover did drop off the piano bench, after finding it. He called once to make sure I was home, and instead of meeting me, just placed the bench on the side of the road, at a busy intersection, in a part of town where theft is extremely common. Again, this shows a total disrespect of my belongings. He said that he only did so, because he was driving the 18-wheeler and could not find a place to park. There are a few issues with this: 1. there certainly is a place to park; 2. I had already paid a fee to have them shuttle my belongings to me in a smaller truck, therefore I know it is possible that they could have delivered this to me in a more respectful fashion. So, in short, yes I will be filing claims for these damages, even though it will only cover a mere fraction of the damage that was caused. But I also believe that Encore should refund me the money for my move or else they have no business moving anyone's belongings in the future. BEWARE. The pictures speak for themselves. read more

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I had a great experience with encore. I had some furniture stored long term including a piano. They were far more attentive than the other companies I requested a quote from. good value in service imo. I received my belongings today, in good condition. In short I would recommend encore to those needing storage in Illinois read more

These guys were amazing. When I found out I needed to relocate my family to the southwest from Chicago I was stressed, we called around and got a lot of variance in prices and services. We were confused and scared due to our budget... but we knew we needed help. Overall we couldn't be happier with Encore and this move in general. They stuck to their quote, which was almost half of their competitors. They stuck to our dates. Etc. We felt they were professional and responsive. Thanks to Paul for all of his help and time. They did an amazing job at packing our stuff, not much was broken. They helped unpack us at no additional charge. Making this transition from Chicago to Henderson much easier. We will absolutely recommend. We saved hundreds if not more. read more

Encore Moving & Storage - Movers Near Me - Algonquin, Illinois

I was moving from Chicago to Denver and was very overwhelmed when it came to finding a moving company as I swear if you look at one a thousand spam call you. I decided to go to Angi's list to find trusted moving companies that were local, and came across Encore moving. Desiree from Encore called me, explained exactly how the process worked, was very realistic with time line and cost and possible cost increase. Nothing was hidden. I put down my deposit which she said was completely refundable. Anytime I reached out to her she responded quickly, or would follow up with a call. She honestly made the experience seamless. When the movers came to get my stuff, they were super awesome, came at the exact time they said, double wrapped things and were super nice and very careful. I had read reviews that said that as the movers load the truck, cost can increase so I was terrified of what they were going to try and quote me. But as they were loading my stuff, before they finished loading, they took me out to the truck and explained in detail why my quote would be higher than the original quote (it wasnt much more than the original quote) as they had only alotted for a certain square foot, and my stuff surpassed that square footage. So they gave me the option BEFORE loading the rest of my stuff if I was ok with the slight increase price (which I completely was). I was so impressed by the clear communication they provided me which made me trust them so much more. It took exactly 2 weeks to get my stuff (as they had said it probably would take). The driver called me the day before, as well as Desiree, to let me know they would be delivering it. I knew it would be all cash so I had it all ready for them. There was no issue, they got there once again right on time, and the guy even waved the stair fee for me. I have heard and experienced horror stories with other movers, but that was no where near the case with my experience with Encore. I would 100% use this company again, and recommend it to anyone. My best advice is make sure you go directly to the company. DO NOT USE A BROKER. I can not tell you enough how horrible brokers are and will screw you over. Contact the company directly as they will provide much better communication, customer service and honestly save your sanity all around. My bf went with a broker from another moving company as we were both moving out from chicago to denver, a month later he still doesnt have his stuff, and there is no word from his company on when he will be getting it. I know he regrets not going with Encore like I did. read more

What a nightmare! I was lied to by the salesperson on the phone regarding the dates available, the coverage, everything. They came and packed me up and said it would take 3 or more days to meet me in Florida from Michigan. The salesperson said 24 hours. The worst part though was so many of my items were lost or stolen. Just makes me sick . Boxes broken open, Items wet and ruined. Leather chair cut with a knife. The movers who came to the house were rude, unprofessional and didn't put things together. Made a mess! Horrible experience! Use someone else! read more

The movers in Chicago were great (origin). However, the movers at the destination were awful! Rude and careless the whole way through. Lost a piece of my bed so they couldn't put it together. Refused to issue a refund for poor service. PLEASE DO NOT HIRE! read more

I would have given this company five stars because the guys who moved my things from Chicago were great! They were very helpful in making sure all my things got onto the truck and not charging me extra fees. The reason I'm giving this company three stars is because the communication was not good. I was under the impression that I would receive my things by the date I told them but when that date came my things were still in Chicago and I was in Texas without anything! No one called me to let me know that my things were not shipped yet. When I called to track my things they did not have a timeframe on when I would get my things. A lady name Desiree I believe was helpful in trying to get my things to me as quickly as possible but I had to buy unnecessary stuff because I didn't know when I would receive my things. Once my things were delivered I was charged with different fees that was not made clear when my things were being picked up. If you don't have cash then they won't help you at all. On top of everything else I had broken dishes and picture frames. In all, the moving company was ok. Their cost value was the cheapest compared to a lot of moving companies but be aware of the extra fees and make sure you are clear on when you would need your things delivered. read more

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The worst moving experience we have ever had when moving employees. We contracted with Encore Moving Services of Algonquin through a broker, who then gave Encore instructions to pick up property on 3/31 for a 5/1 move in. They were cery late, loaded the furnishings, then produced a contract and required a signature. In the fine print were many fine print rules, but it was 11pm, standing in the street, with all belongings in truck, they signed contract. In language fine print was 30 business days to deliver from date, not 30 days as was implied in all conversations prior to selecting Encore. Of course there is a broker, employees 1st big move accross country, 18 month old and new husband in tow. Employee informs broker they were leasing beginning May 1st, and since contracts were signed in March believed and were promised furnishings were in transit soon and they would arrive May 1st. With that confidence, the employee moved into the house and began calling the broker and eventually Encore for some understandings. Days passed, no furnishings, no communication from Encore. Frustrated, disappointed, and angry at the lack of empathy this supply chain showed for a young mother, her child, and their struggles to get their belongings, employer and now its CEO became involved, and multiple calls over next couple weeks, to all to get the truck to the address finally Fri, May 22. Upon getting the news, we the employer cut a bank issued cashiers check to present to movers upon arrival. Chase Bank was the issuer. The movers refused the cashiers check and forced the CEO to call Chase, get a manager to reversed out the cashiers check, and produce $2200 in cash. Upon returning with cash, employee is advised it will be another $80 for the hour they waited, and again refused to unload the truck until she returned to the bank and retrieved $80. Further they refused to wear masks nor gloves when in residence during COVID 19 even tho it is state and county law to wear a mask in public. Endangering the welfare of employees, creating liability for us, and the horrible manner in which Encore communicates, promises and does not deliver on said promises, excuses themselves and places blame on brokers and employees when asked for customer service. Wncore Moving Services is a company that consistently said what they did, and then failed in every way to do so. Any response to this review from Encore will be inauthentic, just as their representation and customer service lies are. Buyer, Employers, anyone who values integrity and exceptional American companies should absolutely avoid Encore Moving Services and the nightmare that will follow. read more

Well, I must say, that my experience is far different than the other reviewers on this page. I did look at these reviews and that did make me hesitant to use Encore, but I had a close friend that vouched for them, so I decided to go ahead and use them for my move to the East Coast. When I initially called I spoke with a very professional gentleman named Brian. He provided me with all of the information I needed including pricing and logistics. I let him know the dates for the move and he walked through their availability, how ling it would take and that the foreman would be there that day to walk me through everything. When the foreman showed up, he reiterated the process with me, went over the paperwork, reviewed the pricing and was transparent about any additional costs after they did a thorough walk through of my house and items. After we agreed on everything they got right to work. The total time frame given to me was 1 - 2 weeks, it came right in between there, 10 days later. They put the boxes in the appropriate rooms for me and they even assembled the furniture for me. I had a few items that had a minor scratch or two, but nothing that was of major concern. They offered me the opportunity to create a claim for the items that had minor damage, but there wasn't enough to warrant me going through that process. Overall everything went great, received items when expected, everything I cared about was in great shape, they kept in constant contact to update me on the status and I really appreciated the transparency they provided. I would highly recommend using them for your next move! read more

It is 11/17/22, and I still do not have my furniture. The driver that was supposed to come to drop my furniture off today turned back because I was told I would need a U-Haul truck because the Semi would not fit on the apartment complex. I am beyond frustrated with this company. This has been an ongoing issue for almost a month now. On October 28th, I reached out to Safe Ship, thinking it was a moving company to move my furniture from Aurora, IL, to Atlanta, GA. I did not know this was a brokerage company, nor was I informed that Safe Ship is a brokerage company. John told me I would have my furniture the following Tuesday, about three days. When I reached out to Safe Ship the following week, I was told it should be there by the end of the week. I then receive a call from Encore moving company, informing me that it takes up to 10-14 days to move my furniture to my home. I was told the driver picked up the furniture from Next Day Storage in Aurora, IL, on 10/29/2022. My total was supposed to be $1922.96. I paid a deposit of $647.00 that I later found out was a brokerage fee and did not go toward the total amount for the moving company. I then paid around 1700 dollars but was later told the remaining balance was 999.00 dollars after receiving an email on 11/7 because the items were more than expected. It was supposed to be 300-something cubic feet but ended up being over 500 cubic feet, according to Alison. Taking it as a loss, I agreed to pay the 999.00 because, at this point, I just wanted my furniture. At this time, according to the email, they were loading my household goods to be delivered. But I was told it was loaded on 10/29. Alison agrees to allow me to pay with a credit card. She informed me that once we have a delivery date for the driver, we will make our payment. On 11/10, we received an email from Encore Moving Company, "We will be departing shortly. Your driver will reach out to you when he is 12-24 hours away. We have not left yet, due to planned maintenance taking longer than planned. We will be departing in the next 48 hours, is what we are getting from dispatch. If there is anything else that we can help with, please let us know." After several days we reached out again to find out when the furniture would be delivered. After several calls, we spoke with Desiree on 11/16, who informed me that the driver caught Covid, and they had to find a new driver, sanitize the truck, and so on. She then said the driver was in Tennessee and would be delivering today (11/17/22). She said he is in a semi-truck and may be unable to get into the apartment complex, and we would have to pay an additional 500 dollars for some shuttle equipment to load the furniture into the apartment. I said not. She began to argue that they would not be able to drop off the furniture, and we would still have to pay the remaining balance. We agreed to get a U-Haul truck if needed, but they would not be able to unload our furniture off the truck into the apartment. While this conversation was happening, she had not told us when the driver would deliver to know when to get the truck or be at home. She then called her manager, Melissa, on another line, where she told Melissa that my sister and I were threatening her. I was completely thrown back because not one time in that recorded conversation was Desiree threatened. At this point, I feel she is racist and using the angry Black woman trope against me for being upset about an ongoing issue of getting my furniture. When she called out about the threatening comment, she started backtracking what she said and wanted to rush the conversation. It's funny that she would say out of her mouth that she felt threatened when she had a complete attitude during the entire conversation. She was annoyed at me being upset; it was insane. She again said that the driver was trying to get the job done so he could move on, but again did not give a time when the driver would arrive. When I spoke to the driver earlier that day, he told me that between 10-12p, but when I spoke with Desiree, he was in TN. Then they said they would try to see if the driver could get the truck onto the complex. Why would I rent a truck when they were still trying to figure out if the semi would fit on the complex? She then called to tell me that I would have 15 minutes to pay the remaining balance or the driver was leaving. The driver did not call me to say he was on the way; he did not give me the time he would be pulling up, nothing. No call was made to give us time even to get a U-Haul truck, which we shouldn't even need given the fact we are paying a moving company to move our stuff from their truck to the apartment complex. The company should have some backup options because not all areas allow semi-trucks. Most residential areas do not allow semi-trucks, so why are no other options available? This experience has been the absolute worst. From the brokerage company, which I later found was a terrible company according read more

I highly recommend Encore Moving and storage. They had reasonable rates...staff was great. They moved me from illinois to Cali in a timely matter. Great experience. Would use them again!!!!! read more

Love this company! Showed up wearing masks and ready to go! So helpful, hardworking, and reasonably priced! Moved me and my family from IL to CA and I didn't have to worry about anything the took everything into their hands.It has been such an amazing and safe experience and would HIGHLY recommend them to ALL. Thank you Encore moving & storage! read more

Hands down the worst customer experience I've ever had across any industry. I scheduled a move from Chicago to Texas. I was slated to move-in March 25th. They got my stuff on March 18th, loaded into truck, was told 2-3 bus days from first available move in date. We're now five days past and they still can't give me a timeline on when my stuff will be delivered They refuse to answer my calls because surprise, surprise I'm agitated and angry. Is it possible that being stranded in a city that is rapidly becoming a hot bed for coronavirus without any indication of when my possessions will be delivered. I appreciate these are tough times with global pandemic, but my uber eats delivery guy seems to be brave enough to transport a chicken parm for a $3 tip, i'd think a mover could brave it out for a mortgage payment. I called three other movers and all had guys ready to go this week. Have a company coming tomorrow to take stuff out of the truck to do their job for them. But the pain doesn't stop here. After already paying these clowns their deposit and 50% of moving fees, to not move my stuff anywhere, they want another $500 to release MY possessions. Truly horrid experience. I wouldn't wish this upon my worst enemies. Avoid this company like you avoid the coronavirus. read more

HORRENDOUS HORRIBLE DISGUSTING COMPANY. The rest of the negative reviews here pretty much sum up my experiences as well - but this company is literally a joke. I have worked in customer service my entire life and these people should be embarrassed at their efforts of "customer service". The entire company is full of lying con artists who are truly the lowest of low. They don't care about you, your stressful move, your belongings, or your time. What type of company provides someone 12-24 hours notice of their moving drop off in a SEMI truck? My city requires 3 days notice for a semi truck permit because any REPUTABLE moving company would provide proper notice of the drop off day. Encore is such a joke and their entire staff needs to do better. $5000 down the drain - I recommend using two men and a truck! read more

If I could give this company -5 stars, I would. This is the most corrupt business I have ever dealt with and working with them caused my move across the country (Chicago to Southern California) to be one of the most stressful times of my life. I scheduled my furniture pick up for September 4th as I was planning to begin the drive several days later - on the 9th. Over a month prior, I had booked the move through a broker called Allegiance Moving and Storage. I went through every single item in my apartment as well as a small 10x10 storage unit so that we could get the most accurate price possible. The broker I spoke to quoted me a price of around $2,800 and promised that they aren't like other companies who will charge a lot more when they arrive to collect your belongings. So, fast forward to September 4th, and the movers arrive. After doing a quick walk through my apartment, one of the movers shakes his head and says that everything was entered inaccurately on the sheet and that the move is going to cost me a lot more than quoted. Being in a bind, I did not have any other choice. There was no time to find another moving company and I needed the furniture out of my apartment that day. Encore took advantage of the fact that they knew I would have to pay whatever price was quoted. After viewing my storage unit, the new price was given to me - $8,046. As they were packing, one of the movers continued to sexually harass me to the point where I had to call a friend over so I did not have to be alone with him. He kept making comments about smoking weed, drinking, and taking me on a date. He also made a "pussy" joke to his partner which I found extremely repulsive and inappropriate. In addition, he kept making comments to his partner about how much I supposedly liked the harassment. At one point, he was going to take off his shirt to show one of his tattoos. Being a young lady who lives alone, I felt very vulnerable in his presence. While they were loading some boxes into the truck outside, I looked out of my window and saw that the mover was smoking a cigarette in the truck with my belongings. I have strong allergies to tobacco and cannot afford to have my items smelling like smoke when they arrive. Once everything was packed, I was told that I needed to pay half of the price up front (about $3,500) in order for them to take my belongings. After they left, I reached out to the manager at Allegiance Moving and Storage to explain my situation. He also reached out to Desiree who is a manager at Encore. They both expressed concern, apologized for the situation, and promised a solution. About a week later, I got a call from someone promising significant compensation for my troubles. After not hearing from anyone for a couple of weeks after that, I reached out again to find out where my belongings were (they didn't know) and if they had come up with a solution for the astronomical price I had to pay. Desiree told me that they had suspended the mover that was harassing me. As far as price goes, they had repacked my truck and were so generous as to give me, wait for it, $400 off the price. $400! After tripling my quote, that was all they could manage. I was then told by Encore that the rest of the discount would be coming from Allegiance. After calling Allegiance, a lady told me that all the charges were in fact correct and that they would not be doing anything about my price. It is not a matter of the charges being correct, it is a matter of criminal business practice being rectified. At pick up, I was told the movers would arrive in about 2 weeks - my furniture did not arrive until almost 4 weeks after pick up. When the new movers arrived, they informed me that I would be getting charged another $200 for them to use the elevator and walk down the hallway. I told him I would take it up with his boss because I was not paying another cent. He told me that they could not give me my belongings until I had paid that price. After sleeping on an air mattress and eating off of paper plates for 4 weeks, I was desperate to get my belongings back. As they were unloading the truck, items were checked off of an inventory list. However, when they were done unloading, I accounted for 14 pieces (boxes, etc.) that were not accounted for. When I asked the mover what to do about that, he shrugged his shoulders and said that he didn't work for Encore. So, here I am several weeks later, still trying to figure out which items are missing. One of the boxes that was filled with treasured childhood books had been completed soaked with water at some point during the move. All of the books were damaged and some were growing mold. Another box, containing my most prized possession, had either been crushed or handled very roughly as everything inside was completely broken. I could go into so many more details about this disgusting company and my experience. Join me in a lawsuit - let's take Encore DOWN! read more

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I just used Encore to move from Chicago to Colorado and highly recommend their service! Moving across country is NOT cheap but their prices were great and they were super accommodating. They got my stuff to Colorado the day I moved there and were responsive and helpful along the way. Desiree was my point person at Encore and was a delight to work with. If I leave Colorado, I would definitely use them again. Thanks, Encore! read more

Avoid using Enore. -"Insurance" is terrible- have to go through a slow 3rd company that makes it as inconvenient as possible to file. The standard insurance is a joke, you get $0.60 per pound per object. This equates to about $18 if they destroy your dresser- regardless of how valuable your dresser is. -Encore hired a carrier to transport my goods. The carrier held my possession hostage until I paid him in cash. Super sketchy and super inconvenient, its 2019 ffs. -They lost a desk top and numerous other objects read more

These are the items and their value that were Broken or Stolen from my move that was delivered on August 14,which  2018 to Cape Coral Florida.  J and J Moore subbed this move to Encore Moving then they changed from feet to weight overcharged then the delivery man would not let me view my things unless i signed and dated the delivery sheet they ransacked thru all my things broke and stolen: Opened up my sons urn with his ashes furniture dragged and ripped matresses etc.  here is the list: Safe     Lock Punched Out  Stole a .22 Caliber Antique Handgun   $ 800.00              18" Gold  Rope       Stolen                                                   $1600.00               Wedding Ring       Stolen     2  ct. Diamond and Gold        $3200.00 King Size New Bed With Box Springs Dragged Ripped Filthy          $1800.00 Antique Dressers dragged across warehouse on their tops    &          Kitchen Chairs 4 out of six were good 2 had no cushions and broke  $ 600.00 !6" LLadro Angel and Daughter Figurine Broken in pcs.                   $1700.00 Stemware to my China iBroken in pcs.                                             $ 200.00 Electric Handicap Wheelchair Control Knob Broken                       $ 600.00 Manual Handicap Knee Scooter Broken Stripped Handle               $ 150.00 Brand New Painted Walls Doors And new Trim to all rooms Chipped and Dented (need all redone)                                            $ 500.00 32" TV  Broken Screen                                                                    $ 200.00 The total Loss Amount of all Missing, Stolen, Broken, etc,          $11,350,00  China still to unpack                                                                    *************** Gina, read more

In October, 2017, I contracted with another company who claimed they didn't subcontract, but they did On the day of my move to another State, Encore Moving & Storage arrived to do the move. I had already shipped my car & given up my apt so had no choice. The amount quoted from the original company was not accurate as she didn't include I was moving out of a elevated building & moving into an elevated building which they charge more because of the time. I had more furniture & boxes than estimate than the orinal cimpany quoted to Encore. Fortunately Encore's team leader David Trajillo was able to take the money orders I had & the balance to be paid on arrival in the new State 2,000 miles away. Their packing was excellent & crew was totally professional of hours at getting my items out my building. They arrived on date date quoted. I will definitely will use them again. Jessie read more