I had over $218,000 in fire damage to my home, and like most people, I had no idea where to even…read morebegin. When you go through insurance, you're given the option to use their preferred vendors or find your own. There was no way I was going to vet electricians, plumbers, drywallers, and everything else on my own, so I went with their network. Within 72 hours, one of the vendors completely messed things up. Looking back, I truly feel like someone was looking out for me, because that situation led me to Juan Rangel of Orland Builders. I'm over 50, single, and I've never built or rebuilt a home in my life. The number of decisions you have to make is overwhelming, vanities, cabinets, countertops, fixtures, everything. It's not just construction, it's design, and it can completely consume you. Juan saw that immediately. Instead of sending me off to wander Home Depot or Menards on my own, where I would have been lost, stressed, and probably overspending, he did something I will never forget. He brought me options. Thoughtful, curated samples. And somehow, within just a couple of visits, he understood my taste better than I did myself. Every single time, he nailed it. He didn't just manage a project, he protected me from the stress, the decision fatigue, and the financial spiral that can come with trying to figure it all out alone. And I know that's not technically his job, but he stepped into that role anyway because he saw I needed it. Insurance companies rebuild what was there. They don't redesign your home. They don't help you move things around or guide your vision. But Juan went above and beyond anything I could have expected. I would not have the beautiful home I have today without him. He is operating on a level far beyond a typical project manager. Honestly, he should be on HGTV. His eye, his instinct, and the way he takes care of people is something special. I can't say enough about him, and I will always be grateful I ended up working with him.

We wanted to remodel two rooms adjacent to each other, reconfiguring their total space to get a…read morelaundry room with better storage space and turn an unutilized room into a sitting room with a nice view of our backyard. The guy Orland Builders sent over seemed young and said he was a project manager. It was apparent quickly that he didn't know the design and sales side of things. Some of his questions and comments were peculiar: "Do you want a wall separating the laundry room and sitting room?" Of course we do, who wants to listen to washer and dryer noise while trying to relax in a sitting room? I told him I wanted a window in the sitting room so while sitting down, I could have a nice view of the yard and the landscaping. He told me the window should start at the same height as the window above the kitchen sink "for symmetry". That would have the bottom of the window starting at 42" from the floor; that made no sense. When it came to more storage space in the laundry room, he said "some people raise their dryer off the floor so they can have a drawer under it". Who wants to sit on the floor to open a drawer? That is nuts! I told him I wanted overhead cabinets built. I think this guy was so young that he's never been a homeowner and he can't relate to homeowner needs. He said it would be a week or a little more for him to put a quote together. I never received a quote and I didn't hear from him again. I think quoting simple remodeling jobs isn't a good fit for his experience level. And he lacks follow-through skills. I ended up hiring a competitor located near their office. They did a great job meeting our remodeling needs and were a real pleasure to work with. And we just hired Orland Builders' competitor a 2nd time to do a $40K bathroom remodel. I don't recommend Orland based on my experience.

Critical: It's taken Cat5/Kustom 22 months and probably…read morewell over $100,000 to totally destroy what was my home August 7th 2020, i was attacked and wound up with a traumatic brain injury. August 10, 2020, a huge tree fell and damaged the front portion of my home. I didn't understand what was happening or what to do. I had no one close by that could help me. I told this to my insurance agent and asked for his help. He recommended Cat5 Restoration/Kustom as they had done some work with State Farm in the past. I told Jake Gerritsen( Cat5) and the state farm adjuster about the brain injury and my cognitive limitations. When the tree bounced off the roof both double entry doors imploded. They only boarded 1/2 and taped a sheet of plastic on the other half. Sat that way for months...rodents, feral cats, bugs, squirrels, etc roamed freely in and out of the house. Anyone could have walked in. Tarps on roof not secure. Water leaking through ceiling. Nothing else was done until May of 2021. He moved everything out of the house and put it into their storage. Nothing further done until September when a shoddy subcontractor, Gooberlet, started to demo the walls and ceilings upstairs. They worked when they felt like it. No care taken to protect anything. Pulled down the ceilings with the light fixtures and fans still attached. Water still leaking in through the roof and the garbage drums being used to catch it were close to overflowing. October 2021 they took off the top of the house: roof, attic, attic floors, dormers. Never a full crew. Never a full work week. Laid some kind of old woven "tarp" flat across roof. No pitch. The tarp didn't reach all the way across, about an inch short across the back of the house. No hurry to work. A heavy storm came through. The tarp failed and rainwater flooded the entire 2 story house and basement. The house is a shell. Only studs and now buckled hardwoodvfloors. Whole house has to be rewired. Plumbing repairs. All original, unpainted, 110 year old oak trim, floors, and doors destroyed. No attempt to save anything. Lost everything that was in the basement. Even stole an unopened 10 gallon pail of fence paint and one of those big buckets on wheels with the wringer and the mop that goes with it. Furnace, water heater, wash machine, freezer, all Christmas stuff, bar, keepsakes, gone. The final straw was the cheap 90% efficiency furnace he talked about ordering to replace my top of the line furnace. I fired them. It's hard to get someone to take over this mess. State Farm is delaying things worrying about what cat5 is owed. They've already been paid close to $80,000 to destroy my house and 10s of thousands to store my stuff. Now they're calling wanting me to pay them another 3000$ storage fee. I've about reached the limits of my policy so I'm wondering where I'll live. I hope they're proud of taking advantage of me while I was trying to function after being battered by a patient, dealing with a new traumatic brain injury, no longer being able to work as an RN, and having a tree crash through my home.

CAT 5 is a great company to have if you have a fire or water damage. Very professional and…read morecompassionate. Highly recommend.

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

They are quick to come out but after that it's easier to get a visit with the pope than get anyone…read moreto answer a call, text etc. They are not transparent about their charges- I am still waiting 3 1/2 weeks later for an updated bill showing what they actually did vs what they suggested. They don't show up when they say they will and then show up when no one is home. Have been waiting for a supervisor/manager to call for 2 weeks. Avoid this company!

Their technician completely destroyed my oriental wool rug by cleaning it as if it were synthetic…read morecarpet. Caused the fibers to break down, horrible smell, dye bleeding and staining. This rug has sentimental and cultural value as a wedding gift. Its absolutely heartbreaking but the way that this location has completely neglected their incompetence and responsibility is beyond belief. As a multiple business owner myself, the owner should be ashamed of how his "manager" is conducting business.

Booked nearly a week in advance. They showed up late…read more The funniest part is their price. $300 for 2 rooms.

Called on a Thursday and Jim came out later that day and gave an estimate on a massive willow tree…read moretrunk that needed to be removed. Agreed to the price but it would be more than a week before he could get to it. I agreed to wait but I was hoping to have it done sooner. He said he would try but no guarantee. The next afternoon he called and said he could do it on Saturday but that it would be early morning. He knew I was in a hurry to have it done and I really appreciated the extra mile he took to accomodate my schedule.They arrived a little early and proceeded to get the job done in a couple of hours. Great job, very professional and hardworking. So glad to have gotten his recommendation from a neighbor who had used his company a while back. Thank you Jim for a job well done.

I have used them to remove several dead or damaged trees in my yard. Have had 5 trees total…read more(ranging from 40 and 80 feet tall) removed by them. They removed them all safely and quickly. Did a good job grinding all of the stumps well down so I could repair the areas after. Highly recommend using for tree removal!

I have used Roto-Rooter in the past and have always had a great experience, so when my family and I…read morerecently purchased a new home and discovered a blockage in one of our toilets, they were my first call. I scheduled an appointment through their online portal and was given a service window of 10:00 AM to 12:00 PM the following day. Unfortunately, there were some delays, and the day got off to a bit of a bumpy start as the technicians were running behind schedule. After calling twice, I was connected with dispatch (Brooks), who assured me that someone would be out within the hour--and they kept their word. That's when Tim arrived, and he completely turned the experience around. Tim was professional, knowledgeable, and genuinely committed to helping us resolve the issue. He successfully rodded out the sewer lines and took the extra step of calling in two additional technicians to run cameras through the system to check for potential tree root intrusion. He even coordinated with another technician to inspect a possible mold concern. As someone who works in sales myself, I understand that things don't always go according to plan. What truly defines a company is how they respond when challenges arise. Exceptional customer service is tested in those moments, and Roto-Rooter passed with flying colors. Brooks, Tim, Chris, Aaron, and Levi went above and beyond to reassure my family, thoroughly assess the situation, and help us understand the next steps needed to properly maintain the sewer infrastructure in our new home. Their professionalism, communication, and dedication gave us peace of mind during what could have been a very stressful situation. Thank you, Roto-Rooter, for standing behind your service and taking such great care of your customers. You've earned a customer for life!

Way too expensive! They want $700 to rod my kitchen sink! When I said no thank you, they proceeded…read moreto mention coupons! I'll pass! They could've avoided the cost of gas to come and give me a free estimate if they had told me their base price when I called. However, they insisted on coming out. The guy was very nice though, so he got the stars.

We had an incredible experience with GCPRO. We worked closely with Kris, Marissa, Vasyl, and others…read moreon the team, and they were outstanding every step of the way. Our home flooded just two days before we gave birth to twins, and we also have a two-year-old with no family nearby--so this was an incredibly overwhelming and emotional time for us. From the beginning, the GCPRO team was responsive, efficient, and genuinely supportive. They communicated with us frequently and moved quickly to get things back on track. The scope of work was extensive--they removed two floors of drywall, repaired the ceiling, and completed major flooring repairs--yet they handled everything seamlessly. We were able to move back into our home within five weeks, and just 2.5 weeks after they officially began work. They even worked weekends so that we were able to get into our house quicker. More than anything, they gave us peace of mind during the most stressful time in our lives. I can honestly say this is the best experience I've ever had with a home service company. I cannot recommend GCPRO highly enough

GC Pro is awesome! We had a flood last year in the fall and they were literal LIFESAVERS. They were…read moreable to come out and address all the issues and get it fixed quickly and efficiently! It was such a peace of mind knowing they knew what they were doing, on time each day, respectful, and helpful contractors. We even had them do some extra upgrades in our home such as ceramic tile, new carpet throughout, and painting the entire home. We are so glad we went with GC Pro.