Critical: It's taken Cat5/Kustom 22 months and probably…read morewell over $100,000 to totally destroy what was my home August 7th 2020, i was attacked and wound up with a traumatic brain injury. August 10, 2020, a huge tree fell and damaged the front portion of my home. I didn't understand what was happening or what to do. I had no one close by that could help me. I told this to my insurance agent and asked for his help. He recommended Cat5 Restoration/Kustom as they had done some work with State Farm in the past. I told Jake Gerritsen( Cat5) and the state farm adjuster about the brain injury and my cognitive limitations. When the tree bounced off the roof both double entry doors imploded. They only boarded 1/2 and taped a sheet of plastic on the other half. Sat that way for months...rodents, feral cats, bugs, squirrels, etc roamed freely in and out of the house. Anyone could have walked in. Tarps on roof not secure. Water leaking through ceiling. Nothing else was done until May of 2021. He moved everything out of the house and put it into their storage. Nothing further done until September when a shoddy subcontractor, Gooberlet, started to demo the walls and ceilings upstairs. They worked when they felt like it. No care taken to protect anything. Pulled down the ceilings with the light fixtures and fans still attached. Water still leaking in through the roof and the garbage drums being used to catch it were close to overflowing. October 2021 they took off the top of the house: roof, attic, attic floors, dormers. Never a full crew. Never a full work week. Laid some kind of old woven "tarp" flat across roof. No pitch. The tarp didn't reach all the way across, about an inch short across the back of the house. No hurry to work. A heavy storm came through. The tarp failed and rainwater flooded the entire 2 story house and basement. The house is a shell. Only studs and now buckled hardwoodvfloors. Whole house has to be rewired. Plumbing repairs. All original, unpainted, 110 year old oak trim, floors, and doors destroyed. No attempt to save anything. Lost everything that was in the basement. Even stole an unopened 10 gallon pail of fence paint and one of those big buckets on wheels with the wringer and the mop that goes with it. Furnace, water heater, wash machine, freezer, all Christmas stuff, bar, keepsakes, gone. The final straw was the cheap 90% efficiency furnace he talked about ordering to replace my top of the line furnace. I fired them. It's hard to get someone to take over this mess. State Farm is delaying things worrying about what cat5 is owed. They've already been paid close to $80,000 to destroy my house and 10s of thousands to store my stuff. Now they're calling wanting me to pay them another 3000$ storage fee. I've about reached the limits of my policy so I'm wondering where I'll live. I hope they're proud of taking advantage of me while I was trying to function after being battered by a patient, dealing with a new traumatic brain injury, no longer being able to work as an RN, and having a tree crash through my home.

CAT 5 is a great company to have if you have a fire or water damage. Very professional and…read morecompassionate. Highly recommend.

Stay away from this company. After trying to get a clarification for an appointment Leeann(office…read moremanager) got very defensive and would not offer a time to come out. Claiming they may or may not come for the appointment. Very rude! Edit: They offered to come out today, when asked what time they said after noon. Asked to be given a call an hour before so I can make arrangements and head over to meet them, but was told "we'll call you if we are coming out". Why suggest an appointment that you cannot confirm? Unacceptable. Also, asked to to speak to another person in regards of the situation and were told the person was in surgery, yet here we are getting a reply from the owner within a few minutes. Got to do better!

Eddie and his team are the most knowledgeable, professional and fair remediators you could hire!…read moreI've used them at several properties and recommended them many times and would not think of hiring anyone else, and you shouldn't either!

We had an awful experience with Sam Janowski and his construction company called Endeavor…read moreconstruction and Development, Inc. out of Mokena, IL. Sam Janowski/Endeavor performed horrible work, missed deadlines, failed to pay the subcontractors that were hired, breached our contract multiple times and filed untrue liens against my property. Fortunately we were able to make deals with some of the subcontractors and get lien releases with them settling for less money to avoid going to court to try and collect. I have taken photos if you would like to see for yourself the poor quality of product that Endeavor construction puts out and Sam Janowski stated that he thinks it looks great, please feel free to contact me. Because of this I have filed a lawsuit and taken the appropriate steps for legal actions against Sam Janowski and Endeavor to court. Sam Janowski of Endeavor admitted in Arbitration that he would be unhappy with the subpar work that he performed on this house. The arbitrator's presiding over the case found in our favor and awarded us a substantial judgement plus court costs. However Sam Janowski from Endeavor felt that rejecting this award and proceed toward a trial which would only prolong matters. I made an attempt to settle by offering to drop our lawsuit if Endeavor gets all liens removed and pays for our legal fees which Sam Janowski has rejected. The lawyer that Sam Janowski hired has stated that Endeavor is set-up only as a shell corporation and has no money to do anything but protect Sam Janowski. Finally after 2 years and thousands of dollars spent for legal proceeding Sam Janowski and Endeavor Construction and Development, Inc. are granting our request of giving us the mechanic lien releases and allowing us to put in a judgement against him and his company. This comes after multiple attempts to get these lien releases and to hold him accountable. Even with this coming to a conclusion Sam Janowski continues to show no remorse or even a willingness to pay a portion of the legal fees that we have had to accumulate and pay due to the untrue liens he placed against us after he breached the contract for our property. Sam Janowski has instructed his lawyer to let us know that he will close down Endeavor Construction and Development to start up a new business. I could never nor would I ever recommend anyone to hire or use Sam Janowski or Endeavor Construction and Development, Inc. the quality of work performed is subpar at best.

I am very late in writing this but wanted to get this review out there. Mr. Janowski was a real…read morepleasure to work with. He not only completed our job in a very timely manner but the work was excellent. He hires quality subcontractors. Our claim was for roof/hail damage causing a leak in our kitchen. He diligently, from start to finish, contacted our insurance company to ensure funds were being allocated and properly. He has extensive past experience in the insurance business so he understands what needs to be done thus reducing any paperwork headaches. We didn't have to do anything. We highly recommend him.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

They are quick to come out but after that it's easier to get a visit with the pope than get anyone…read moreto answer a call, text etc. They are not transparent about their charges- I am still waiting 3 1/2 weeks later for an updated bill showing what they actually did vs what they suggested. They don't show up when they say they will and then show up when no one is home. Have been waiting for a supervisor/manager to call for 2 weeks. Avoid this company!

Their technician completely destroyed my oriental wool rug by cleaning it as if it were synthetic…read morecarpet. Caused the fibers to break down, horrible smell, dye bleeding and staining. This rug has sentimental and cultural value as a wedding gift. Its absolutely heartbreaking but the way that this location has completely neglected their incompetence and responsibility is beyond belief. As a multiple business owner myself, the owner should be ashamed of how his "manager" is conducting business.

Booked nearly a week in advance. They showed up late…read more The funniest part is their price. $300 for 2 rooms.

Called on a Thursday and Jim came out later that day and gave an estimate on a massive willow tree…read moretrunk that needed to be removed. Agreed to the price but it would be more than a week before he could get to it. I agreed to wait but I was hoping to have it done sooner. He said he would try but no guarantee. The next afternoon he called and said he could do it on Saturday but that it would be early morning. He knew I was in a hurry to have it done and I really appreciated the extra mile he took to accomodate my schedule.They arrived a little early and proceeded to get the job done in a couple of hours. Great job, very professional and hardworking. So glad to have gotten his recommendation from a neighbor who had used his company a while back. Thank you Jim for a job well done.

I have used them to remove several dead or damaged trees in my yard. Have had 5 trees total…read more(ranging from 40 and 80 feet tall) removed by them. They removed them all safely and quickly. Did a good job grinding all of the stumps well down so I could repair the areas after. Highly recommend using for tree removal!

I have used Roto-Rooter in the past and have always had a great experience, so when my family and I…read morerecently purchased a new home and discovered a blockage in one of our toilets, they were my first call. I scheduled an appointment through their online portal and was given a service window of 10:00 AM to 12:00 PM the following day. Unfortunately, there were some delays, and the day got off to a bit of a bumpy start as the technicians were running behind schedule. After calling twice, I was connected with dispatch (Brooks), who assured me that someone would be out within the hour--and they kept their word. That's when Tim arrived, and he completely turned the experience around. Tim was professional, knowledgeable, and genuinely committed to helping us resolve the issue. He successfully rodded out the sewer lines and took the extra step of calling in two additional technicians to run cameras through the system to check for potential tree root intrusion. He even coordinated with another technician to inspect a possible mold concern. As someone who works in sales myself, I understand that things don't always go according to plan. What truly defines a company is how they respond when challenges arise. Exceptional customer service is tested in those moments, and Roto-Rooter passed with flying colors. Brooks, Tim, Chris, Aaron, and Levi went above and beyond to reassure my family, thoroughly assess the situation, and help us understand the next steps needed to properly maintain the sewer infrastructure in our new home. Their professionalism, communication, and dedication gave us peace of mind during what could have been a very stressful situation. Thank you, Roto-Rooter, for standing behind your service and taking such great care of your customers. You've earned a customer for life!

Way too expensive! They want $700 to rod my kitchen sink! When I said no thank you, they proceeded…read moreto mention coupons! I'll pass! They could've avoided the cost of gas to come and give me a free estimate if they had told me their base price when I called. However, they insisted on coming out. The guy was very nice though, so he got the stars.

We had an incredible experience with GCPRO. We worked closely with Kris, Marissa, Vasyl, and others…read moreon the team, and they were outstanding every step of the way. Our home flooded just two days before we gave birth to twins, and we also have a two-year-old with no family nearby--so this was an incredibly overwhelming and emotional time for us. From the beginning, the GCPRO team was responsive, efficient, and genuinely supportive. They communicated with us frequently and moved quickly to get things back on track. The scope of work was extensive--they removed two floors of drywall, repaired the ceiling, and completed major flooring repairs--yet they handled everything seamlessly. We were able to move back into our home within five weeks, and just 2.5 weeks after they officially began work. They even worked weekends so that we were able to get into our house quicker. More than anything, they gave us peace of mind during the most stressful time in our lives. I can honestly say this is the best experience I've ever had with a home service company. I cannot recommend GCPRO highly enough

GC Pro is awesome! We had a flood last year in the fall and they were literal LIFESAVERS. They were…read moreable to come out and address all the issues and get it fixed quickly and efficiently! It was such a peace of mind knowing they knew what they were doing, on time each day, respectful, and helpful contractors. We even had them do some extra upgrades in our home such as ceramic tile, new carpet throughout, and painting the entire home. We are so glad we went with GC Pro.