I'm really disappointed in Ennis Ford they've had our truck for over a month didn't even get…read moreoffered a loaner it was a simple oil change and warranty work on the sun roof and Ryan in the service department has given my wife and I the run around and every excuse under the sun why it wasnt done and false days it would be done then we find out today that he quit Friday and this whole last month we've could of had a loaner we use our truck to haul hay in for our livestock haul rescue livestock bring in feed for our livestock and countless other things and with us getting the run around from Ryan at ennis ford we've had to hire people to do this for us since we can't do it with out our truck I understand something's take priority but I thought it was a first come first serve system we should of just taken it to rockwall ford where we bought it from yes it's a bit of a drive but we would of had it back by now lesson learned to stay away from ennis ford this was the first and last time they get our business from now on it will go Rockwall ford

Typical bait and switch tactics... Price a vehicle online at one price and of course vehicle isn't…read moreavailable and they won't honor their own printed price... Customers beware...

I will never go to another dealership for my jeep, i've been to other places that have kidnapped my…read morecar or haven't been able to figure out what was wrong. Christian was amazing in the service department and while service team! not only did i get my car back faster than i was expecting but when I got it back it felt like a brand new car again. I have a 2016 jeep renegade and my car feels like I just bought it for the first time!

I purchased a vehicle from Pegasus at the end of January. Within less than two months, I discovered…read morethe vehicle was sold to me with an active safety recall that was never disclosed or resolved prior to sale. This is not a minor issue. The defect caused structural expansion that lifted the rear seat, creating a serious safety risk. I have since learned this issue could have led to a much more dangerous outcome. When I contacted Pegasus, they immediately refused responsibility and directed me to the manufacturer, offering no assistance, no guidance, and no support. Selling a vehicle with an open safety recall--especially one involving potential safety hazards--raises serious concerns regarding: Failure to disclose material defects Lack of due diligence prior to sale Potential violations of Texas Deceptive Trade Practices Act (DTPA) As a result of Pegasus' actions, I am now: Without a vehicle Still responsible for a loan tied to this purchase Forced to rely entirely on the manufacturer for resolution Pegasus has made zero effort to assist or advocate on my behalf, nor have they offered any form of transportation or resolution. This experience demonstrates a complete disregard for customer safety and consumer protection standards. I strongly urge anyone considering purchasing from Pegasus to verify recall status independently before signing anything. I am currently documenting this situation and exploring filing formal complaints with the Texas Attorney General, the Better Business Bureau, and pursuing all remedies available under Texas law.

I am appalled by the way this dealership does business, or should I say "lack of". My brother found…read morea vehicle that he wanted to purchase from this dealership, but was selling his current vehicle to another dealership because they were giving him $3,000 more. He called the salesman, if we can even call him that, and said he was on his way to pickup the vehicle. His application was ran & his credit was hit. After he was halfway there, 1 1/2 hours into the drive, he gets a text that the car he wanted was sold to someone else. I'm in a customer service industry and that's not only unprofessional but downright ridiculous. To top off the experience my brother called the General Manger and he said, "we will do what's right and find you another vehicle" it's been FIVE days and he has ignored every single call. No wonder why his salesman thought his actions were ok, look at who's managing the place. RUN FAST! This dealership is not worthy of a penny in your pocket.

I've worked with Gary twice now and can't say enough good things about him. He gets it - car…read morerepairs suck!! The first time was some work under extended warranty and they over charged me. When I went back, Gary completely owned the mistake and credited my card back. No hassle. The second time was a "big" $800 issue and while they had my car they did some recall work I wasn't even aware of. I don't feel like a number here. I feel like their client and that they want me to come back!

We want to thank our sales person for helping us get into our new vehicle and also thank Pegasus…read moreChevrolet for the honesty and the kind hearted hard working people and our sales person they went above and beyond with the vehicle I wanted 2016 Chevrolet Trax I definitely will refer and send people to them they are honest and are professional at want they do thank you all so much they made us feel special and very excellent service thank you all for what you do for your customers God bless you all

This dealership will add charges to your purchase so beware the lie and steal. I called 4 time…read moreafter purchasing a vehicle to get the paperwork that I signed. No one would call me back had to go into dealership and still could not get paperwork as they said they mailed it. The vehicle I purchase was 37K and I put 15k down when I got my finance paperwork from lender it says I owe 37K went o deal and they still would not give me paperwork but they brought out a paper that they had put up to 15K of charges on. I have contacted an attorney about this as this dealership in underhanded, so stay away from them dont even stop as they will lie and cheat.

I took my car for an oil change today. They also rotated my tires for me and washed it all within…read morean hour. We had a great experience thanks Frank Kent Service department.

Saw a posting for a car on-line. A 2018 Fiat Spider convertible.We decided to call to ask some…read morequestions about the car, ultimately we took a drive to Ennis TX. We made an appointment with Bradley Smith. When we arrived he was eager to show us the car. He worked with us and we were able to make a deal. Mr. Smith was very helpful. We feel that the experience we had at Frank Kent Dealership was very positive. Thanks Bradley Smith for a job well done.