I'm really disappointed in Ennis Ford they've had our truck for over a month didn't even get…read moreoffered a loaner it was a simple oil change and warranty work on the sun roof and Ryan in the service department has given my wife and I the run around and every excuse under the sun why it wasnt done and false days it would be done then we find out today that he quit Friday and this whole last month we've could of had a loaner we use our truck to haul hay in for our livestock haul rescue livestock bring in feed for our livestock and countless other things and with us getting the run around from Ryan at ennis ford we've had to hire people to do this for us since we can't do it with out our truck I understand something's take priority but I thought it was a first come first serve system we should of just taken it to rockwall ford where we bought it from yes it's a bit of a drive but we would of had it back by now lesson learned to stay away from ennis ford this was the first and last time they get our business from now on it will go Rockwall ford

Typical bait and switch tactics... Price a vehicle online at one price and of course vehicle isn't…read moreavailable and they won't honor their own printed price... Customers beware...

We got a great deal on a beautiful Lincoln at this location. It was my favorite car! The car buying…read moreprocess was smooth. We did not want to pay for extra "reconditioning fees" but the manager worked with us to get us to a price we could agree on. The staff are all kind. We have already come back once after this one was sadly in an accident. We will be back again! The only reason for 4 star is the financing was a bit higher than market range (I believe since they only finance through BOA). I'm not sure if it is possible to bring your own financing but it's worth looking into. Overall, great experience and great people working there. Love Pegasus!

I purchased a vehicle from Pegasus at the end of January. Within less than two months, I discovered…read morethe vehicle was sold to me with an active safety recall that was never disclosed or resolved prior to sale. This is not a minor issue. The defect caused structural expansion that lifted the rear seat, creating a serious safety risk. I have since learned this issue could have led to a much more dangerous outcome. When I contacted Pegasus, they immediately refused responsibility and directed me to the manufacturer, offering no assistance, no guidance, and no support. Selling a vehicle with an open safety recall--especially one involving potential safety hazards--raises serious concerns regarding: Failure to disclose material defects Lack of due diligence prior to sale Potential violations of Texas Deceptive Trade Practices Act (DTPA) As a result of Pegasus' actions, I am now: Without a vehicle Still responsible for a loan tied to this purchase Forced to rely entirely on the manufacturer for resolution Pegasus has made zero effort to assist or advocate on my behalf, nor have they offered any form of transportation or resolution. This experience demonstrates a complete disregard for customer safety and consumer protection standards. I strongly urge anyone considering purchasing from Pegasus to verify recall status independently before signing anything. I am currently documenting this situation and exploring filing formal complaints with the Texas Attorney General, the Better Business Bureau, and pursuing all remedies available under Texas law.

I've worked with Gary twice now and can't say enough good things about him. He gets it - car…read morerepairs suck!! The first time was some work under extended warranty and they over charged me. When I went back, Gary completely owned the mistake and credited my card back. No hassle. The second time was a "big" $800 issue and while they had my car they did some recall work I wasn't even aware of. I don't feel like a number here. I feel like their client and that they want me to come back!

es la manera más tonta de perder tu dinero después de llevar mi ram 1500 2014 a las 10:00 am me…read morellaman a las 4:34 pm que el necesitaba cambiar la bomba de agua y otras cosas que el precio me saldría en unos $1000 cuando la revisaron en la mañana y me dijeron que solo serían $191.34 completamente lo que quieren es sacarte dinero incluyendo que me dijeron que necesitaba dar mantenimiento y cambio de aceite algo que apenas hice la semana pasada es una total mentira todo aquí

We want to thank our sales person for helping us get into our new vehicle and also thank Pegasus…read moreChevrolet for the honesty and the kind hearted hard working people and our sales person they went above and beyond with the vehicle I wanted 2016 Chevrolet Trax I definitely will refer and send people to them they are honest and are professional at want they do thank you all so much they made us feel special and very excellent service thank you all for what you do for your customers God bless you all

Any improvement would be a miracle. Every time they tell me they have answers to my questions. They…read moredon't. Been waiting registration tags for months. They aside they would Mail them guess what. Still no tags weeks later

I took my car for an oil change today. They also rotated my tires for me and washed it all within…read morean hour. We had a great experience thanks Frank Kent Service department.

Saw a posting for a car on-line. A 2018 Fiat Spider convertible.We decided to call to ask some…read morequestions about the car, ultimately we took a drive to Ennis TX. We made an appointment with Bradley Smith. When we arrived he was eager to show us the car. He worked with us and we were able to make a deal. Mr. Smith was very helpful. We feel that the experience we had at Frank Kent Dealership was very positive. Thanks Bradley Smith for a job well done.