Dishonest, sketchy, unprofessional. Called Monday 5/7/18 to order a part I saw online…read more Due to the bad reviews and my 'spidey sense' going off, I wanted to pay it with PayPal which they do accept as they have an eBay store. Employees also said this would be fine. Also, the price of the part on car-part was listed as $150, when I spoke to the guy he said it would be $280! What kind of games are you playing? I told them I would pay $250 shipped which gives them $100 bucks over the price of the part to ship it, I think extremely generous. They said, no problem the Billing Department will send me a PayPal invoice by end of day and they would get it out the door right away. No call or email from them. Tuesday 5/8 waited until noon. They said there was some kind of 'SERVER' issue but they would get the invoice out by the end of the day. A server issue? You run your own PayPal server??? Obviously it doesn't make sense. No email/phone call. Wednesday 5/9 called in the morning and was told the weather was really bad and the guy I needed to talk to was delayed coming in. I checked the weather for their location and it was 82 degrees and party cloudy. I just love being lied to. Wednesday afternoon called again and was told I would hear something within the next 2 hours. Of course, no email / phone. Thursday 5/10 Called again and given another asinine excuse / lie. No call/email from them. Friday 5/11 Called again and given another asinine excuse / lie. No call/email from them. I am trying to give them money (a premium price at that) and they continue to lie and play games. Enough. Imagine how bad they would be for some kind of service if they are playing these kinds of games and lying on the sales side. I urge everyone looking for a part to no only use car-part.com but also check out autopartssearch.com. The later has some vendors which car-part does not have.

I've given CBA staff plenty of time and chances to correct their mistakes before taking this to…read moreGoogle Reviews, but enough is enough. I've been waiting for 2 MONTHS to get the CORRECT part for my vehicle. The first part sent took two weeks to arrive and was the WRONG PART. Called and they said they would send a new part. STILL WAITING 2 MONTHS later and NO PART. I have chatted with them nearly every week since I ordered the part. I've been told I will get a refund along with the part I ordered and have not received either. I have filed a formal complaint with my credit card company. If I am not getting the part I ordered I should at least get my money back!!! Be wary of this company. They can get your credit card number correct, but apparently nothing else (i.e. address)!!! Sincerely, Katherine Fletcher with the Land Rover in desperate need of a right side mirror!

BEWARE!! Bad experience!! We had purchased another vehicle at an Autonation in another city just 3…read moremonths prior. They tried to just give us one key, we asked for the other to be made and they said, "No problem. We will have another key for you." We didn't have an issue. Fast forward to 3 months later, and the vehicle we wanted to buy our daughter was here at this Autonation location, much closer to our home. Wow- we should be treated great for spending so much at the same place- NOT. My husband got home after buying the car with only one key and called and left a message letting the salesman know he forgot to give the other key. We waited several hours for a callback; so, then we just drove over to get it ourselves. The sales guy saw us drive up and called before we got out of the car and said it only came with one key and he can't give us another. Basically, we were not promised another key until throwing a fit with him then the manager. Then, we got the run-around over and over with this group when trying to pick it up and getting it programmed. Finally getting the key now, but they made sure to make me wait over 1.5 hours for the programming, which takes 20 minutes. My advice: if you HAVE to come here, insist on the key (and whatever else you are owed when spending this kind of money) during all the confusing decision making times prior to signing, these people DON'T work with you otherwise!!

My vehicle ran into some electrical issues, and I decided to take it to AutoNation Ennis for…read morerepairs. They sounded professional on the phone and addressed my concerns. When they looked at the car, the technician started trouble shooting and worked to keep the cost low. Once it was determined it was an electrical issue, I decided to purchase a new car and the experience was pleasant overall. It took three days for me to make up my mind, and I did not feel pressured to buy during the process. I was able to test drive as much as I needed, and when I was stranded they helped with transportation. They also answered ALL my questions about costs, vehicle details, and options. Once I selected the car, I was also able to upgrade a few features so the car met my expectations. I was able to get my own financing; however, AutoNation Ennis worked with a bank to extend my term. This extension made the payment similar to my current car payment. Lastly, I felt the trade in value was reasonable so we did not have to argue about my other car's value. If you want a new car or truck look for Mark Jones and/or Shaun Schell. They were both excellent to work with and focus on customer satisfaction. (Please note: I could have given them five stars; however, I do not give five stars...even to myself.)

I'm really disappointed in Ennis Ford they've had our truck for over a month didn't even get…read moreoffered a loaner it was a simple oil change and warranty work on the sun roof and Ryan in the service department has given my wife and I the run around and every excuse under the sun why it wasnt done and false days it would be done then we find out today that he quit Friday and this whole last month we've could of had a loaner we use our truck to haul hay in for our livestock haul rescue livestock bring in feed for our livestock and countless other things and with us getting the run around from Ryan at ennis ford we've had to hire people to do this for us since we can't do it with out our truck I understand something's take priority but I thought it was a first come first serve system we should of just taken it to rockwall ford where we bought it from yes it's a bit of a drive but we would of had it back by now lesson learned to stay away from ennis ford this was the first and last time they get our business from now on it will go Rockwall ford

Typical bait and switch tactics... Price a vehicle online at one price and of course vehicle isn't…read moreavailable and they won't honor their own printed price... Customers beware...

I've worked with Gary twice now and can't say enough good things about him. He gets it - car…read morerepairs suck!! The first time was some work under extended warranty and they over charged me. When I went back, Gary completely owned the mistake and credited my card back. No hassle. The second time was a "big" $800 issue and while they had my car they did some recall work I wasn't even aware of. I don't feel like a number here. I feel like their client and that they want me to come back!

es la manera más tonta de perder tu dinero después de llevar mi ram 1500 2014 a las 10:00 am me…read morellaman a las 4:34 pm que el necesitaba cambiar la bomba de agua y otras cosas que el precio me saldría en unos $1000 cuando la revisaron en la mañana y me dijeron que solo serían $191.34 completamente lo que quieren es sacarte dinero incluyendo que me dijeron que necesitaba dar mantenimiento y cambio de aceite algo que apenas hice la semana pasada es una total mentira todo aquí

I took my car for an oil change today. They also rotated my tires for me and washed it all within…read morean hour. We had a great experience thanks Frank Kent Service department.

Saw a posting for a car on-line. A 2018 Fiat Spider convertible.We decided to call to ask some…read morequestions about the car, ultimately we took a drive to Ennis TX. We made an appointment with Bradley Smith. When we arrived he was eager to show us the car. He worked with us and we were able to make a deal. Mr. Smith was very helpful. We feel that the experience we had at Frank Kent Dealership was very positive. Thanks Bradley Smith for a job well done.

We got a great deal on a beautiful Lincoln at this location. It was my favorite car! The car buying…read moreprocess was smooth. We did not want to pay for extra "reconditioning fees" but the manager worked with us to get us to a price we could agree on. The staff are all kind. We have already come back once after this one was sadly in an accident. We will be back again! The only reason for 4 star is the financing was a bit higher than market range (I believe since they only finance through BOA). I'm not sure if it is possible to bring your own financing but it's worth looking into. Overall, great experience and great people working there. Love Pegasus!

I purchased a vehicle from Pegasus at the end of January. Within less than two months, I discovered…read morethe vehicle was sold to me with an active safety recall that was never disclosed or resolved prior to sale. This is not a minor issue. The defect caused structural expansion that lifted the rear seat, creating a serious safety risk. I have since learned this issue could have led to a much more dangerous outcome. When I contacted Pegasus, they immediately refused responsibility and directed me to the manufacturer, offering no assistance, no guidance, and no support. Selling a vehicle with an open safety recall--especially one involving potential safety hazards--raises serious concerns regarding: Failure to disclose material defects Lack of due diligence prior to sale Potential violations of Texas Deceptive Trade Practices Act (DTPA) As a result of Pegasus' actions, I am now: Without a vehicle Still responsible for a loan tied to this purchase Forced to rely entirely on the manufacturer for resolution Pegasus has made zero effort to assist or advocate on my behalf, nor have they offered any form of transportation or resolution. This experience demonstrates a complete disregard for customer safety and consumer protection standards. I strongly urge anyone considering purchasing from Pegasus to verify recall status independently before signing anything. I am currently documenting this situation and exploring filing formal complaints with the Texas Attorney General, the Better Business Bureau, and pursuing all remedies available under Texas law.