Terrible customer service! Must have spent hours on the phone with no resolution to the issue with the reporting of the micro inverters. Spent $500+ on a new Envoy and still FUBAR. They push everything off on the installers. None will help as they did not do the original install. Ughhhhh! read more

Also an Enphase customer...most fo these reviews are about their very first series of inverters or installers not connected to Enphase in any way other than buying their product. Luckily they are all still under warranty. Anyone that would go to a string inverters does not have a clue. Inferior in every way. My system has been flawless w/ IQ6, and their defect rate over the last few years in the envy of the industry. Its unfortunate most people review stuff when they are upset and want to lash out. read more

installed the 18 7+ microinverters . One of them somehow starts not working very well generating power in one day but does not generate power the other day. Contact the enphase support for replacement. Got the reply in the 2nd day said will update the firmware and see if it can solve the problem. Waiting 10 days but did not see the firmware got updated. tried to contact the enphase support again and again. No one response.... very disappointed about the user support.... Will not recommend it. read more

I'm a solar installer for the last 12 years. This product sucks. Yes it's Great for Enphase they have us go out and replace the garbage product for no cost. Buyer beware these days are coming to an end. Installers are not going to take this. Then you will know what we feel. You either get up and replace the unit or Pay US read more

This review is specific to an unnecessary profit building charge. When an original owner buys a $20,000 system which includes monitoring for life, why charge the next home owner $400 for the service it was already going to have for life, if the owners had stayed? I understand a small $30 fee for the time it takes to transfer the device to the new owner, but $400? Unnecessary and greedy. read more

Just got the microinverter replaced today. It took 55 days. After researching the history of my system, this is the sixth out of 7 micro inverters that has failed. Good thing that there is a 15 year warranty on the M 190s. The six microinverters failed after generating: 1.11, 1.27, 1.58, 1.84, 1.98 and 2.54 MWh of power, respectively. Is this typical for others? read more

I have a solar system of 27 panels, 6.63 kw, with Enphase M215 microinverters. It was installed more than 6 years ago. Starting last year I have had many failures of the MI's. First time I found failures, there were 7 of them plus one with bad connection. Then within 3 months I had 4 more out. This year 2 more. So far 13 out of 27 of them have gone out. Although they sent me the parts for free due to the 25 -year warranty, I have spent over $700 for the labor of replacing them, expecting to pay another $200 for the last two. Of course they don't cover the loss of production while the MI's are not functioning. I understand that they design these for 20-year life, but these are only less than 7 years old. And they are very slow in sending the pasts out. Some of the MI's were made in Mexico, so it may take several weeks. I have to say I am disappointed with such quality and service. I disagree with the high rating many reviewing companies have offered. Looking at the reviews on the right side, looks like there are many other customers like me. read more

It would be nice if they would answer there phones. They used to be so good at answering customer/install phone calls now they only allow calls from installs and they dont answer their phone or their support requests read more

I had solar panels installed in 2017, Sunrun placed my solar panels surrounding my skylight, I sent them an email two separate times, due to how long their wait time on the phone, I never got a response to either email, also I was never asked how I wanted my panels placed, they just placed them, since then my skylight has broken and needs to be replaced, I called Enphase on August 13, I was on hold waiting for an operator for over 2 hours when I finally got to speak to a real person, she proceeds to tell me that it will cost $500 to remove 2 panels for me to spend 20 minutes to install the new skylight, and they are not even sure they can wait those 20 minutes, they may have to return another day to install them. Their customer service is horrible, I am losing energy because of the broken skylight, but to come up with $500 in the middle of a pandemic is really difficult to do, they are not even willing to make a deal to meet halfway, all they want is the money. I wouldn't recommend them to my worst enemy. read more

Enphase Energy - Solar Installation Near Me - Petaluma, California

(BEWARE) I purchased my system in 10/2013. The microinverters M215 malfunctioned the surge protection failed as a result 21 of the 25 microinverters no longer work. I have a 25-year warranty that does not cover defected equipment. I purchased the solar system from an American company to protect my interest. Unfortunately, this company's warranty does not cover anything but it's own interest. The equipment was not struck by lightening or damaged by rain. The power went out and the equipment failed, it malfunctioned. Enphase is a horrible company, does not stand behind it's product, and is requiring a property owner to pay for their faulty equipment. Horrible customer service! read more

This company provides the gateway, reporting equipment, for my solar panels. The Company that installed my solar panels have apparently gone out of business. So I have tried to contact Enphase Energy since April 26, 2017. I even tried emailing noinstaller@enphase.com and have not received any help or call backs. I asked for a recommendation for another installer and still no response. Terrible customer service. May 10, 2017- I had Repower come out and check my microinverters and envoy. After talking to Enphase, Repower and Enphase figured out that it was a software problem. I'm lucky Repower did not charge me the service call, but Enphase should have helped me figure that out before I had to call an installer. Enphase still hasn't called me. I have ticket #'s 0095087, 00950549, 00950548, 00955100, 00954542, & 00953704, dating back to April 26, 2017. If I didn't already have their equipment I would not use them ever again. I do not recommend them at all. I think one star is too high read more

The depth of Enphase's crappy products is exceeded only by their truly dismal customer support. I wish I could get my inverters replaced in just a few weeks like others here are complaining about. It took me 9 months last year to get one replaced. I have 2 more that failed this year and I've been trying now for 3 months to get them replaced. The installers won't even call me back, I guess they are tired of getting stiffed by asshats at enphase. read more

Product failed. Support will not return calls or emails. Support will not respond to my installer. Enphase: Are you reading this? Doubtful because you hung up on me when I called customer support. Feel free to reach out when you have the chance. I left several calls with your Investor Relations team today and I intend on making more calls, daily, until my 10-month old problem is resolved. Shame on you. read more

As a user and an installer I cannot say enough about how poor the products are and how bad customer service is. I am utterly amazed a lawyer has not sued them for misrepresentation, as they state their microinverters are 99.9999% always online. Yet, just like many other reviewers I have experienced failure rates close to 20%. In response to Enphase's products failing all the time the company unilaterally changed their warranty to refuse reimbursement of labor to fix all the issues. This is the reason many of the installers are not returning calls....they have been screwed by Enphase. Thankfully I am now in a senior position at a development and construction firm....I have required Enphase be removed from all future projects. read more

A solar contractor installed our 25 panel rooftop panels in July, 2011 with Enphase M190 microinverters. At the time I inquired about the historical inverter failure rate and was told it was "1 or 2 in a 1000." That turned out to definitely be inaccurate. The system worked smoothly for about 20 months until this last spring, when 3 inverters failed within a month. Ultimately it took the contractor 3 months to replace them on warrantee. All that time we were losing 12% of our generating capacity during the maximum sunlight time of the year. Now in the last 2 months two more inverters have started to fail. Upon asking the contractor to immediately replace them we were told that Enphase has put us on a "90 day watch list" deferring further action to January. At that time they will decide if they will either replace the ones that have failed or do an wholesale change out of all 25 inverters. Meanwhile we continue to lose generating capacity. To all Enphase present and prospective customers, be very wary. I am now aware of many other customers with similar problems. Model M190 Enphase microinverters are NOT acceptably reliable. Enphase has now changed to a newer M215 model, but I doubt it has been around long enough to prove a solid 5 year reliability record. No one knows if they will also start experiencing the same problems in 1-2 years as well. I recommend building failure response criteria into any future solar contracts which include immediate compensation for failure to comply. I also recommend asking any solar system provider to document the reliability statistics of all installed components in writing before signing any contract. This is a growing / maturing industry with a broad spectrum of credibility and we consumers deserve better. read more

So where do I begin. We have been having issues with our panels since October and still no resolution. You cannot even call Enphase, they want you to go through who installed them. But when our contact from the company that installed the panels try to reach out to them for help, they blow her off and are very unprofessional. We had an inverter replaced and now we have more panels that are no longer reporting and the one with the new inverter no longer works. But do you think we can get any one to come out and figure out what is going on. Absolutely no response from Enphase, if this is how they do business, I'm going to make sure that anyone I know looking into Solar, I will be sure to tell them to stay far far away from Enphase. read more

I had a question regarding Enphase microinverter and filed it on their website, The request ticket number was Enphase Customer Svc. Ticket # 00779209 - ref:_00DA0aQ9D._500A0UQj9z:ref, and the site said that they would get in touch with me. After a month with no response I filed a request that they respond to the ticket and was assigned another ticket number. Enphase Customer Svc. Ticket # 00784913 - ref:_00DA0aQ9D._500A0URy6j:ref. Another month has gone by and they have still not followed up. Their refusal to address a simple question indicated to me that they are irresponsible and would not be responsive to any issue I would have with their equipment after installation. Therefore I will not be using their product. read more

We have solar panels on a second home with Enphase. After a few months of the panels not reporting and some trouble shooting with the local installer, it was determined that our box with circuit breakers had malfunctioned. So Enphase is sending us a new one- yes that is what I would expect when your product malfunctions on a 30K system. They won't however, cover the cost to reinstall this malfunctioning part. I am responsible for $250 to have their faulty part reinstalled. A call to customer service today resulted in only frustration. The woman with whom I spoke repeated herself 4 times saying, "yes Ma'am and we are sending you the new part absolutely free!" As if I should be grateful for this "free" new part to replace their malfunctioning part. There was no other action other than her rude irritation with me for bringing up the 3rd party charges. This is a poor business model. You always take care of the customer. I suppose they realize that I am now stuck and don't have any options other than to fix it. I would recommend looking into another company if your local installed uses Enphase. They do NOT stand behind their products. read more

After 3 years, the microinverters started going out. At this time, 4 have stopped working. System is still under warranty, however Enphase refuses to honor it. THis is a very expensive and now worthless investment. read more

Enphase sent a guy named Jacob out to personally look into the small issue we were having. Great product and services.

I've been installing Enphase for 8+ years and from a conceptual standpoint a great product. Problem is they do not support the installer. They'll honor the hardware warranty, but it only covers replacing parts. They've modified their labor reimbursement policy and it's not favorable - you'll need 2 or more inverters fail at the same time to get a labor reimbursement's. If not, the labor to replace will come out of the pocket of the installer or the homeowner. Many Enphase installers have been forced to pass that cost off to the homeowner because they can't continue to absorb these unforeseen expenses. If you don't believe your Enphase Micro-Inverters will fail, think again. EVERY single version has been plagued with Software & Hardware bugs. D380's were a Fiasco, the M190's M215's, M250's and now the IQ6's - all have experienced a high rate of failures in the field. Enphase's support is horrible - expect 1 hour wait times when calling in .. expect 3 weeks (or more) turnaround time for them to ship RMA's. Expect to spend a lot of time following up to try & collect on labor reimbursement. (Good luck in actually collecting). I can No longer recommend Enphase products. Be weary. As of this writing, the IQ6 product line has a firmware bug that "BRICKS" inverters and Enphase doesn't have a fix, however they are still selling them. A client we installed 3 months ago has 30% of their system impacted by the firmware bug. Enphase will not guarantee the remainder of the system won't be affected in the future. Enphase trivializes failures. Their belief is as long as they replace the hardware it's enough. I won't be installing any more Enphase products moving forward. read more

Enphase customer support is horrid. I have yet to hear from a rep, after multiple attempts, regarding our Enphase account that allows us to monitor solar production. We have been in the dark for years and can only assume that the panels are working. We are only 6-years into what should give us 20+-years of service. I would call the reseller but they bellied up, go figure! read more

Similar story: Our 48 unit system was installed in July of 2011. Twelve panels have failed so far. Our installer (no longer in the business) got eight replacement model 190 microinverters from Enphase which we are storing until it makes sense, if ever, to pay for the labor to install them on our high, steep roof. read more

I love my Enphase Micro Inverters. I have had my system for about 6 years now. I have never had an issue. I called Enphase a few days ago and spoke to someone right away. They provided me with a detailed follow up email in minutes after my call. I love that I can see my system on line. I have a central inverter with Optimizers on my other house and it has shut down 5 times in 1 year. read more

This review has nothing to do with the installer. He appears jammed up too, at least on my inverters. All issues are Enphase related and they are many. 12.5 kw. 30 enphase, 20 aurora micro inverters. 6 years. Aurora's not one single issue, ever. Enphase non stop problems. 5 or 6 down now. Enphase virtually refuses to fix "warrantied" units. No fewer than 2 or 3 down at a time the last 4 years. What's Enphase solution? Try to run a "promotion" forcing me to buy 30 more new units. They say they will take the old units "off my hands" for nothing, I suppose. Plus I pay labor costs? In my opinion, run don't walk from these people. So far about all I can say about Enphase is "at least I got a tax credit." Did this company change hands? Enphase has been a disastrous experience. Guess, when it comes to home power, I'd just got used to actual service from my power provider. Enphase here's a tip: If you build bad inverters that have a 15 year warranty. Maybe think about standing behind SAID WARRANTY instead of lying and telling customers the units can't be fixed. If you can't fix the damn things then REPLACE THEM! Try doing the RIGHT thing. Bad news travels really fast. Anyone not believe me? kdyrt49@gmail.com I'll be more than happy to give you my login info so you can observe this for yourself in "real time." Question for Enphase: What business model directed upper management to believe you can lie and misdirect people on a large scale and this will lead to increased sales? Last time I witnessed deception on this scale was the old Dell laptop computer fiasco. Who in God's name teaches these business models in school? read more

We have a 16-panel system (m190s) installed in 2010. Since then 3 inverters have failed, and this week 2 additional have failed. Asked our installer if the m190s have a high failure rate and he denied it. I guess we just have really bad luck with 5 out of 16 failed in 8 years. read more

Enphase clearly has a very serious problem with their micro-inverters. Because of their lack of response (namely stiffing not only their end customers but also their system installers) I would judge that they are not going to be in business very long. The accumulating number of failing micro-inverters will soon make my system worthless. What a wasted investment. I should have put my money in the stock market. Couldn't have done worse. read more

After you pay thousands of dollars for Enphase products and you call Enphase, they have a corporate policy not to talk to you. You must find a new installer and pay another fortune just to get a simple answer which would have taken 5 minutes to answer. I will never buy another Enphase product again. Even as big as IBM is, they realize they need the customer. read more

Wow, my experience with Enphase is the opposite of the negative reviews posted here. I purchased my 17 panel SV Enphase system from Your Energy Solutions, Inc. in 2013. The micro-inverters on each panel creates a parallel system, with no single failure point unlike SV systems with a single inverter systems which do create a single failure point. Single point of failure means that when that single inverter fails, the entire system fails. Thus, verifiably, the Enphase micro inverter systems are the most reliable systems on the market. My neighbor's single inverter system failed 9 months ago and all of his 20 panels are still off line, delivering zero electricity. Meanwhile, I have NEVER experienced a single inverter failure in six years and I have almost zeroed out my utility bill. Even if one would have failed, the other 16 panels would have continued to produce electricity! The payback period for me was 4.7 years! For the record, I have no involvement with Enphase nor any solar company. I'm just a retired techie puke who slams bad products and praises good products. (Flew flight test in the Air Force, then managed teams of scientist and engineers doing aerospace stuff.) My experience is a single data point, but my research and interviews with others leads me to conclude this system is the best on the market. read more

System itself is great. We did the legacy upgrade and the job was not spec'd correctly causing poor production. Contacted Enphase to find out why I paid for an upgrade but essentially received a downgrade. It was nothing but excuses on their end saying panel degradation and software updstes. Then come to find out the panel wattage is well below the minimum requirement for the IQ7 inverters. This is something they should have caught and explained before selling new inverters. Instead I was told my system will produce the same if not better than before with the legacy inverters.Going on 6 months now and constant phone calls to their customer service and nothing has been done. Never receive a call from them, I always have to call. If your system is spec'd correctly then they are great but if you need to get anything done to it due to their hardware be prepared to become a solar professional because you are going to have multiple phone calls with them and expect that they will not do anything to fix the issues they are responsible for. Be prepared to get legal counsel because just being a customer isnt enough for them to care about fixing their mistake. read more

We have Enphase inverters on our house that were professionally installed 3 years ago. The connectors used by Enphase began getting brittle and falling open. Enphase says it's environmental issue and offered 00000000 support. On top of that the higher support rep was the type of person I can't describe in this post. I would NEVER DO BUSINESS WITH THIS COMPANY!!!! read more

I live in Ontario Canada and have 52 Enphase Micro-inverters. For the first two years the system worked well until I purchased the Envoy and found out that numerous inverters were not working. There was a systematic failure of the original M190s. I was able to contact Enphase customer service (back in the days that a real person answered the phone) and was able to get then to diagnose the problem. They ultimately conceded that they would have to replace pretty much all of the inverters. Thankfully at no charge to me, other than the labor. The last two years their customer service has been very slow to process warranty claims. I have had to change out four in the last 12 months and the response time has been getting longer and longer. I now cannot get into the array builder to change the inverter ID. They create a ticket for you but no action, I have a ticket on a ticket. What give Enphase, have you grown so big that you can no longer support the people who got you to where you are now? read more