I cannot begin to express my gratitude for Dr. Liu and Lisa. I've struggled to breathe for well over a decade, and it affected my quality of life in every corner, from sleep deprivation, to mouth breathing in the gym. Dr. Liu is a phenomenal surgeon, and my recovery was smooth, safe, and predictable. I want to give a massive shout-out to Lisa, who sat on the phone with me every single time I called with a question or concern during the recovery process. She was beyond patient with me, and kept me calm before and after the operation, knowing that while I wanted the surgery more than anything, I still had my fears and doubts. She's incredible at what she does, and I'm so grateful she was on my team. Thank you so much Dr. Liu and Lisa, for your extraordinary care, and for giving me my life (and my nose) back! Ps - If you think you may just have uncontrolled allergies, go in for an exam. You may be surprised to find it's something anatomical! read more

Walked into an unknown Dr's office and was greeted with beautiful smiles and the feeling of a caring place to be and I was so right. Everyone was kind and efficient. Dr. Jacobs was wonderful. Not a rush kind of Dr. He took his time with me and answered a few questions that I asked. He has such a pleasant way about him. He made me feel very comfortable and concerned about me and what was bothering me. If you need an ENT don't hesitate to call this office and make and appointment with Dr. Jacobs. read more

Dr. Liu and his staff are always courteous and professional. Dr. Liu always takes the time to listen before making a diagnosis, and it is always spot-on. Overall, it is always a great experience. read more

Can't recommend them enough!! Excellent experience every time I visit the office. Dr. Sarah is the best!

I am very grateful to ENT Association Medical Group at 3907 Waring Road location from the moment I checked in the staff were very polite and smiling the doctor assistant asked me in detail about my reasons for seeking medical attention and my current symptoms then Dr. Richard Liu carefully examined me and explained me the cause of my illness and how to proceed with the treatment. I am very grateful to all the medical staff here and definitely recommend this place to friends and family who need ENT care. read more

Dr. Jacobs is the best! He's so knowledgeable and always takes the time to answer any questions or concerns I may have. I feel like he really cares about his patients and I just really like him! His office staff is also always so nice/friendly which is a plus as well. read more

Dr Liu has changed my life. I spend over 20 years not being able to breathe properly. Other doctors summed it up to allergies, put me on meds and ignored my concerns. Dr Liu not only listened but when above and beyond to help me. It's been almost a year since he fixed my nose. My quality of life has improved immensely. Thank you and his staff for everything! I am so so grateful for all of you and especially Dr Liu! read more

Dr. Jacobs and his staff treated very well. I highly recommend ENT & associates to anybody in North County San Diego read more

Very satisfied with my experience at ENT Associates and very happy with the service Dr. Liu has provided for me definitely recommend coming here for your ENT Services. Dr Liu has definitely taken good care of me! read more

From the minute I made the appointment to arrival and check in and the exam I felt in very capable hands. The doctors here explain everything to you from what they are going to do to check you to your x-ray and explaining what happened and what needs to happen. They are very caring and want you to be comfortable. I don't want to go anywhere else. read more

Great care. Put my mind at ease about possible cancer. Very quick to get an appointment and care.

Excellent experience and this was my first time there. The front desk staff were great. Dr. Carroll was so good in trying to figure out what the problem with my throat is. She spent time with me and didn't run out of the room like so many doctors do these days. I was highly impressed with everything in the office is especially clean. There are gorgeous large photos on the wall, taken by another doctor and paintings by the doctor's wife. I could barely leave the office because I was so taken with that decor. Highly recommended.! read more

Phenomenal quality of care, outstanding staff, caring, accessible, and supportive. I highly recommend! My treating physician, and surgeon, is Dr. Richard Liu. read more

My extremely positive experience at ENT Associates is what is prompting me to post this review. I saw Dr. Jacobs and his assistant. They were both professional, informed and solved a very challenging health issue for me. They also took the time to explain clearly the problem. In addition I found them to be very pleasant and caring. I highly recommend ENT Associates. read more

Amazing experience again. Such a great doctor with a great office staff. Definitely recommend seeing him, I went for ear problems. He's awesome. Super efficient, with hardly any wait time. read more

I've had crazy ringing in my ears for the past couple of months...I messaged ENT Associates through their website on a Monday and someone from their office contacted me the same (or maybe next) day...I was scheduled for that friday. I was sent a text with a link to fill out new patient paperwork which I like. When I arrived for my appointment, I was greeted and asked to be seated. I didn't have to wait long to be taken into an exam room. Dr. Carroll did my exam, she explained her findings and recommended I have a hearing test. She also made suggestions on supplements to try for the ringing. She was personable and professional. When checking out, the front office staff scheduled my hearing test and gave me all of the necessary information/paperwork needed. Overall my experience was very positive. read more

ENT Associates is a great medical providers. The Doctors and the Support Team Members are very courteous. In one simple sentence " They are the best, fantastic" read more

Dr Liu is phenomenal. He has great bedside manner and you can tell he genuinely cares about his patients. He thoroughly explained what was going on and how to go about fixing it, gave options for medical management vs surgery, explained pros and cons, and provided a no-pressure environment where I was able to confidently choose a path forward that worked for me. My surgery went perfectly and recovery has been a breeze. I would highly recommend Dr Liu and ENT Associates to anyone needing the services of an ENT office. read more

My boyfriend went to Dr. Carroll because he was having trouble breathing through his nose. She immediately looked in his nose and said he had polyps. He had to get a CT Scan to see how far they went into his sinuses. Luckily it came back that they were basically just in his nose and she could do the surgery right in the office. Today he had the surgery and he couldn't be happier. Dr. Carroll is so kind and explains everything without it being confusing. She is so gentle and also confident that you feel safe in her hands. Her Assistant, Lisa, is definitely an asset. She is warm and informed and you immediately know she loves her job. I would recommend Dr. Carroll for anyone needing to see an ENT. She is truly the best. read more

Staff was great at getting an Urgent appt scheduled. Appointment was smooth. Provider was early! She was thorough, knowledgeable and easy to understand. Scheduling follow up appt was equally as easy and pleasant. I would recommend this office and Dr. Connelly. read more

Outstanding service! Dr Jacob's is the best!! His staff is kind and caring! Easy check in check out process! I highly recommend ENT Associates read more

Dr Liu was great He explained the options I have for my ear issues and was very nice and seemed very good at what he was doing Very through read more

I've gone to ENT Associates for hearing concerns, chronic sinusitis and swimmers ear. I've seen both Dr. Jacob and Dr. Liu. Both are extremely knowledgeable and caring. I've received excellent medical care. I wouldn't hesitate to recommend them and ENT Associates. read more

At 77 I have visited many medical offices and most are just ok. My experience with ENT Associates was way above expectations. Dr. Sarah Carroll was very thorough and took her time to explain her findings after a thorough examination. I would not hesitate to use her again. ENT Associates should be proud to have her on staff. read more

I can't begin to describe how happy I am that my boyfriend had surgery here! They were so attentive and I was able to track the whole surgery timeline on my phone- from when he checked in to when he was recovering. I've never had that experience. They never left me in the dark, which I'm beyond grateful for. Dr Carroll called and was very informative and talked me through everything about his surgery. What really put the cherry on top of the whole process was Lisa, the medical assistant. She is beyond knowledgeable and incredibly kind. She answered every one of my questions and then some. Finally a place that cares about you and your health, highly highly recommend! read more

I left my office visit with Dr. Jacobs with the feeling that he is an expert in the field of Ear Nose and Throat Medicine and that after decades of experience he is at the top of his game. We, my wife and I, are so lucky to have a doctor of his caliber practicing in our area and pray that he continues his practice for decades to come. read more

Went to ENT Associates last week for a clogged ear after having an ear infection 2 months ago. The office experience & reservation was efficient. I made an appt. with Dr. Jacobs and in my 64 years, he was the Worst Doctor I have ever experienced. He looked at my ear through a microscope and said I had had a scab from the infection. As he attempted to pull it out, he kept jamming the instrument deep into my ear canal several times and when I kept flinching and expressed how painful it was, he said it would have come out in 30 seconds if I had stayed still. When I couldn't do it any longer he said put mineral oil in my ear and come back in 5 days. I was lucky enough to get an appt. with a different doctor the next day, and he Gently pulled the scab out and informed me I had 2 Bruises and 2 small pin holes deep in my ear. When I asked if that could have happened from the forced instrument several times the day before, he replied "yes". Ear pain and problems are bad enough, but when a Dr. with no bedside manner makes it worse I feel that should be shared with new patients like myself to know that in my opinion, Dr. Jacobs should be avoided at all costs. read more

Very upset and disappointed with ENT Associates. My surgery was approved by insurance a month ago....waited for someone to call to schedule procedure. No one ever did. I finally called ENT Associates two weeks ago, receptionist said they were waiting on CT scan from Scripps. I called Scripps myself to expedite process and, much to my dismay, Scripps says that there is no record of anyone requesting records from them. I called ENT Associates AGAIN last week to see if they received CT Scan and to get scheduled, receptionist said they had everything they need and Dr. Liu's medical assistant would reach out to me and get scheduled. Once again, NO ONE HAS EVER CALLED. Very frustrated waiting this long just to get a procedure scheduled. I am now searching for another facility that will actually get my procedure done in a timely manner. Would not recommend this facility. read more

Jacobs helped my ear pain during the first visit. I was very grateful. I had 3 visits total and done. They helped when I needed and everyone was nice to me. read more

I just took my mother to see the Doctor and he was beyond professional, caring and knowledgeable, hard to find sometimes. Mom and I highly recommend this Doctor and staff. You will not regret it. Sincerely, Roxy & Mom read more

Very positive experience. Dr. Liu is a skilled surgeon and helped me a lot to get me breathing through my nose the way I wanted to.... I'm now breathing better and sleeping better. Outstanding. He was honest and respectful to me and my family through the entire process and follow up care. We are glad we chose him and this office for this procedure. Thank you to the entire group! read more

The swiftness with which they got my husband in, after receiving authorization,amazed me. Doctor Carol & her assistant were both knowledgeable & clear in explaining condition as well as the treatment. Everyone in the office has been thoughtful & helpful. Truly, ENT Associates is a testament to conscientious care & we are grateful to be going to them. read more

I can not say enough great things about Dr. Liu! I have suffered from sinus infections my entire life. I went to see him because of issues that had developed with my ears. He was thorough in his assessment, listened to my list of issues related to allergies and sinus (now ear pressure), and provided the most descriptive explanations and options for treatment. I saw him several times and ended up opting to get Balloon Sinus Surgery. He was meticulous and walked me through the procedure. It was life changing! I used to have sinus infections 2 to 3 times a year. I am now two years without any. Thank you Dr. Lui!!!! ~ Melissa H read more

Dr Liu was very thorough, explained the ongoing problem I was experiencing with my tonsils. Instead of suggesting surgery like two previous ENTs I'd visited, Dr Liu suggested trying medication first. It worked! Happy customer / patient. read more

The office staff were friendly and made getting an appt easy. This was my first appointment with Dr. Sarah Carroll. They made me comfortable and I was given the time and opportunity to ask and understand any questions. read more

I have a long history with ear problems and was concerned about finding a good ENT office after my wife and I moved from Canada. I searched online and ENT Associates were some of the first that popped up with high ratings. I called and made an appointment which was very very easy. They got me in the following week which is much quicker than what I'm used to. I showed up for the appointment 15 minutes early like they requested as I had already filled out all the new patient information online. Waiting time was very short, they then brought me back and Dr. Jacobs was very thorough and to the point. Because I brought in old doctors reports, they understood everything that needed to be done and took care of everything in less than 30 minutes. I got my prescription and look forward to working with ENT Associates in the future! read more

Worst place ever. So unwelcoming. I came to ease my anxiety about some swelling in my neck and literally left crying because Dr. Jacobs was extremely rude. All he did was touch my neck and say it's fine. No type of test or anything. My appointment was at 3:45 i waited 30 mins to even talk to him and talked for 10 minutes then payed 112 dollars for NOTHING. Please look for another place to get care. read more

I just had surfer ears surgery with Doctor Reisman, and although nobody likes to have their ears drilled, it was a great experience from start to finish. Besides Dr. Reisman flawless surgeries, the all ENT staff did a great job putting every things together. Linda and Sabrina made sure all the insurance matters were taking care, Heron worked with me the days and time for my follow ups appointment, and Lisa always gave me detailed instructions regarding what to do before and after surgeries. If you ever need to use an ear, nose or throat doctors... remember those names:) read more

Annoying billing department, they keep sending you the bill every month even if it belongs to the insurance. Patient should just get the bill if it belonged to the patient. read more

Dr. Liu is the best doctor I've ever been to! Reminds me of what going to the doctor is supposed to feel like! He was very kind, calming and understanding. He calmy explained everything to me and made sure I understood everything in great detail. He was also very reassuring. When you're dealing with the nose ear and throat things aren't always ideal, and it was very impressive how he was able to still make me feel comfortable. My previous doctor had misdiagnosed the situation and he was able to properly and accurately identify and then 100% solve the issue. I 100% trust his work and would recommend him to anyone. I'm so relieved to know I have an extremely knowledgeable and skilled doctor that has my best interests at heart. The rest of the staff is amazing as well! read more