Minus I misunderstanding, this office has been great and Dr. Jacobs has really helped me with ear and sinus issues over the past year to year and a half. read more

Dr. Liu is the best doctor I've ever been to! Reminds me of what going to the doctor is supposed to feel like! He was very kind, calming and understanding. He calmy explained everything to me and made sure I understood everything in great detail. He was also very reassuring. When you're dealing with the nose ear and throat things aren't always ideal, and it was very impressive how he was able to still make me feel comfortable. My previous doctor had misdiagnosed the situation and he was able to properly and accurately identify and then 100% solve the issue. I 100% trust his work and would recommend him to anyone. I'm so relieved to know I have an extremely knowledgeable and skilled doctor that has my best interests at heart. The rest of the staff is amazing as well! read more

Dr. Jacobs and his staff are outstanding in competence and customer service!

I called to say I needed an appointment as soon as possible and the person on the phone was very kind and got me in soon. Everyone there seemed friendly and professional, and Dr. Liu was so helpful and informative. He didn't just complete the procedure that I had come for, he had a lot of knowledge to impart and he was interested in raising my understanding about the condition he was treating. He's the kind of doctor that wouldn't leave you in the dark about what is going on. I felt that by the time I left, I hadn't just been treated but had been educated a bit too. I had to pay cash and they were very helpful and understanding. Great experience overall. read more

Awful. Rude doctor. He turned me away after sitting in traffic for 45 minutes to get there. My apt was 9:15 and got there at 9:13. It you don't want to see a rude uncompassionate dr then I wouldn't recommend seeing him. He lost my business read more

I rarely write a bad review, but in this case it is worth noting so that others know what can happen when an office is sloppy in their handling of your health care. I visited the practice in early January 2022. I had a blocked salivary gland that had caused me trouble for a few years. I visited Dr. Liu. He ordered blood work to test for a battery of things including auto immune. He also ordered a CT Scan of the area. I received a call from an assistant about the blood work stating things were fine. Oddly never heard back about the CT scan thought it was odd but thought OK things are fine. Over the next few weeks I paid my portion of the lab work and imaging. One year later, 01/17/2023 I get a bill from the office and they had billed me for an expensive procedure that was not performed and charged my insurance a very hefty office visit of 256.00 plus another 337.00 for a nasal endoscopy that was not done as was not needed for my visible to the eye problem. My insurance paid and now ENT associates is trying to get a remaining balance of 38.00 on top of all that I have already paid, 200.00 for the CT, 35.00 co-pay, 75.00 lab work, you get the picture. When I called the office, it started out nice enough and ended with a nothing burger answer of we will talk to billing and see if you had it done. I worked in health care for over 10 years and you look at the Drs chart to see what was done. I was getting frustrated and said I would contact my insurance and they could deal with it. I did and Anthem has gotten to the bottom if it. I did not get the procedure. I did not owe any more money. Back to the CT scan, the office had no record of the scan and said when they found it, they would have the Dr. call me with my results. Nope, they called and said in order for me to have the results gone over, I would have to come in for another appointment, pay another co-pay and my insurance billed for another spendy visit. I asked that my results be sent to me as they are usually straight forward. They were, I am fine, and I am shocked that after the huge drop of the ball by everyone in this office, the Dr. did not call personally and apologize for the less than poor performance handling my case. In closing, audit your bills from this practice. Make sure your tests are being reviewed and results conveyed to you. Communicate with your insurance company when things aren't right. I expressed my dismay and ultimately I was challenged to go ahead and do what I had to do. So I did. We wonder why our insurance premiums continue to climb. It is easy to understand when a visit like mine ends up costing a couple thousand dollars charged to our insurance companies. read more

Dr. Carroll was amazing. She was extremely knowledgeable, patient while explaining and an even better listener. She listened to my needs and I definitely recommend her. Thanks again! read more

ENT Associates is an excellent organization. The doctors are experienced, competent, and highly knowledgeable. My surgery was coordinated and conducted with the highest professional results. read more

I see Dr. Jacobs and he is very professional and a very understanding doctor. He lets you know what to expect from any procedures he will do and explains things well. He is pretty thorough too. I never have to wait long when I have an appointment. The receptionists have all been very nice. read more

This guy is a complete asshole and I wish I would have seen these reviews. I was told two years ago I had a cyst in my sinus cavity and wanted to get checked for throat cancer. The guy asked me why I'm coming to see him after two years and says how am I supposed to check for it" meaning the cyst". Is it causing you pain why are you here? Because the emergency room doctor said I had a cyst like I told him you idiot. It shouldnt matter if it was two days ago two hours or two years it still needs to be removed. Plus I probably have throat cancer from all the signs which I was also there for him to check for this guy talks to me like this being under that stress. . The one review is spot on he's an arrogant asshole I'll also make sure to complain to my insurance, don't go here. read more

I tried ENT Associates based off their great Yelp reviews. I had tried to contact a different office in the area and never got through and no one called me back. When I called ENT Associates they scheduled me for the following day to see Dr. Jacobs. The staff at the front desk and nurse were all so great! I didn't wait very long, and Dr. Jacobs was very knowledgeable, gave me great advice and fixed my problem right then and there (tonsil stone). I just can't say enough how impressed I am with this office. Wouldn't hesitate to recommend him to friends. read more

I have been a patient of ENT for almost 2 years seeing Dr Reisman. He and his Amazing nurse Lisa have taken such good care of me. My sinuses were a mess and I needed surgery, I was nervous because the surgery was pretty intense but Lisa put my mind at ease sharing her personal story of how sinus surgery( performed by Dr Reisman) changed her life. My surgery was a success and I can't Thank Dr Reisman and Lisa enough! To my sadness Dr Reisman retired and I became a patient of Dr Liu, once again Lisa came to the rescue easing my mind about seeing a new Doctor. I am very happy with Dr Liu and feel like I am part of the ENT family. I am always greeted with a smile and the staff knows me and I appreciate that! Thank you ENT.. read more

I made an appointment a week ago, gave them my insurance info over the phone and was told I would be covered. I work during the day and can't really get to a doctor during the week, I had this week off, so it was the perfect time to get my sinus issues looked at. I get to my appointment and was told I'm out of network, despite being told the opposite over the phone. By now it's too late to get an appointment anywhere else this week, so this really messed up my plans to see a doctor. read more

I contacted the office regarding my grandmother and her sudden loss of hearing. The staff lacked concern and was less than compassionate. Against my better judgment I proceeded to schedule the appointment, for 4 days from my initial contact with the office. The appointment was scheduled on Thursday for the following Tuesday, and on Friday evening I received a text message as an appointment reminder that was not only short, rude and abrupt, but was inappropriate. The message indicated my grandmother would be charged a "missed appointment" fee should she be unable to make the appointment. Being a first time patient, I think the message could and should have been a bit more delicate and understanding. The staff lacks compassion and understanding. I suggest additional training. read more

I have been living in CA now for 50 years and have never received such good care and treatment from a doctor. Dr. Richard Liu was so generous with his time, care, diagnosis and affordability. I have never even heard of anyone getting the care that he offered to me. Thank you doesn't seem to be enough and that is why I am leaving the review. read more

The worst service!! Do not waste your time with this office. Their staff is completely rude And unethical.i took my elderly parent and it was the biggest mistake! read more

After having an ear infection for a few weeks and being inaccurately diagnosed, I called ENT Associates where I was able to get an appointment early the next week. I was asked to come in at 2:30 to complete paperwork, etc for a 3 o clock appointment. I was called back at 3:01!!! I'm pretty sure that this is the first time a doctor's appointment has EVER been on time (& I didn't wait forever for him in the examining room either)! Dr. Reisman was very nice, took the time to explain to me what probably happened with the inaccurate diagnosis and deep cleaned my ear out! This is the first time I've been able to hear for about a month! He got me in and out, answered my questions and made me feel so much better without rushing me at all! I would definitely recommend! read more

I have seen Dr Jacobs multiple times over the past 20 years for a variety of ENT issues, including ear infections and a peritonsillar abscess. He has always been very helpful, and I never had any trouble getting appointments. So when I developed another ear infection last Friday, I called up his office on Monday. Despite my having been a patient for decades, the office had purged my medical file out of their computer system since I hadn't been in to see them in a few years. They refused to take my word on my history with them, treated me as a new patient and refused to fit me in, even with an infection. They offered me an appointment three weeks from now. Three weeks from now this infection will have either resolved on its own or developed into something very serious, so that offer was completely ridiculous. In their defense, they did refer me to another ENT in the area, and that office was able to fit me in this week. However, what kind of specialist has no record of one's visits over the years? I realize I hadn't been in to see them in several years, but in general, how often does one need the services of an ENT? Why should a span of several years between visits negate the fact that you see them whenever you need ENT services and preclude one from being fit in for an urgent matter? I was surprised by the whole thing, but after reading up on the office on Yelp, it seems that this manner is how they are running their operation now. Too bad. read more

I wonder if they would be good doctors? I wonder if they're nice? I wonder if they would help me especially since I left them for voicemails over the course of three days letting them know that I had an emergency!! and that my hearing doctor suggested I go see them immediately because of in the immense amount of pressure in my ear she was surprise my drum hadn't burst already but we will never know because they never call you back? How can you run a company if no one returns your call ever? Nothing I can't stand more than horrible service especially from a doctor. Aren't you supposed to be people we trust? read more

Dr.Reisman is very concise with his communication telling you exactly what the issue is and how he will resolve it. He is quick but knows how to spend quality time with patients. His staff is friendly and well trained. I would recommend Dr.Reisman and give him a 5 star rating. He and Dr.Jacobs are both excellent - and so is their entire office. read more

Dr. Jacobs wasn't as horrible as some people have said, but he could improve slightly on his bed side manner. But my review is more about the cost. It's all for the money! Not the patients! I came in for allergies and had my nose scoped. But before that he looked in my ears (figured this was just part of exam) and removed ear wax. Okay cool thanks. Had I known this would cost $150 JUST for "Ear wax removal"!!! I would have declined! But he didn't say anything! He just acted like this was part of the exam. I had no idea I would be charged a whole separate $150 fee! That's insane! It took very little time and effort on his part to be charged $150 for something I didn't request! And the office visit alone was $222!!!! And the nose scope $285! Total of $657! Just selfish! Ridiculous! No wonder people can't get better, we can't afford this kind of BS, even with health insurance! I still have to pay $385!! I can't afford that. I'm sure that's chump change for doctors since them and insurance sucks and don't care about helping people. Otherwise it wouldn't cost so much. It's just insane and so messed up. I know I'm not alone and it's sad. read more

Dr Jacobs and staff are by far the best of the best! Dr Jacobs saved my life 9 years ago when he sourced my cancer ti a area on the back of my tongue. We then teamed with a fantastic oncologist Dr Eva Lean who proceeded to get the right treatment to completely eliminate it! So this is the best doctor duo if you have throat cancer! Just had another checkup and all is well! Thanks again Dr Jacobs!!! read more

Dr Jacobs is rude, arrogant, and shows no concern for patients. Unless you have something so common that he can immediately diagnose it, he's not going to waste his time or put any effort into figuring out what is wrong. read more

Very poor treatment. This is a factory. Far too many bookings. Not one of the women in the three partitioned cubicles acknowledged my pressence. I had to say, can we check in? Then, we waited far too long and ended up leaving without seeing a doctor. They don't care. They have far too much business as it is. read more

I had a horrible experience here. I was taken 45 minutes AFTER my appointment time, without so much as any of the women or doctor apologizing or even acknowledging the incredibly tardiness. I spent all of about 5 minutes with the doctor, had my MRI from a previous doctor faxed, and then got a bill in the mail for $150. I was shocked. The doctor didn't even put gloves on but with that math of charging me $150 for a 5 minute exam, he thinks his time is worth $1800 per hour. I called to discuss the insane bill, and the woman was, pardon my french, but a flat out bitch. Her tone and voice was bothered and rude, she made sure to get me off the phone as quickly as possible, and then simply said to write down my "claims" of what had happened, fax it to them and they would put it on his desk. The response, was for them to simply re-send me the identical bill a month later. Unless they resolve this as I see fit, I will also be reporting this to the doctor that referred me. read more