Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

I had to have throat surgery. I was very apprehensive. However,the care I received was absolutely…read moreexcellent-from beginning to the end! The nurses,surgeon and everyone in-between were awesome. I highly recommend this medical facility!!

Suite C, 2nd Floor Miriam Hospital The Fain Building…read more First of all,this is a teaching facility for student doctors doing their residency and as such, you need to really keep an eye on everything surrounding your care, your medical history, your medication history, be sure to read all of the doctor's notes after your visits to make sure everything is correct because more often than not these doctors in training make things up that have no bearing on your life or condition. I have caught them listing false information in my medical history alleging that I suffer from mental health issues that my psychiatrist never diagnosed me to have and she should know being a trained specialist in her field. They add information on their notes that doesn't apply to you and mention medications that you are not taking which prove one thing ... they are not listening to patients and writing falsified information on your permanent records and when you ask them to correct it, they tell you that you have to go to the records department and request modification of those notes which takes months because as I was told by the Manager of the records department, there are thousands of patients with the wrong information in their files ... a class action lawsuit should be filed against this hospital to force them to do things correctly. I recently (July 7, 2023) had an appointment with Dr Chirag Mehta at Suite C, I met with him for two reasons, my blood work results for my Cholesterol/Triglycerides were elevated an cause concern with Type 2 Diabetes. I asked about being put on Ozempic, I wasn't. Here's the concerning part, Mehta's notes mentioned mental health issues that I have had years ago and am no longer being treated for, he listed a medication that I haven't been on in over 5 years, and he wrote about things that weren't even discussed in the office, I recorded the entire conversation. I wrote an email to Christine Duffy, the head doctor who's license runs and covers all doctors working in this section of Miriam Hospital. I explained my concerns about what he put in his notes and that none of it applies to me, she referred me to contact the records department to remove the wrong information. I mentioned to her and gave her the information needed to give her access to my medical records and test results. I explained that I am type 2 Diabetes and that I asked Mehta to put me on Ozempic. Christine Duffy contacted Chirag Mehta who examined me on July 7th, this is what he told her ... Mehta told Christine Duffy that I don't qualify to be on Ozempic because I am not currently taking a Statin for my cholesterol and triglycerides. I told Christine Duffy that I am and have been taking Atorvastatin 40mg for the last 6 months and that Atorvastatin is a High Intensity Statin and is listed in my current medications in my records. Duffy is telling me to discuss this with Mehta and I told her that I will be consulting with an attorney to file a lawsuit against Suite C, her and Mehta for failure to properly care for me,failure to provide proper treatment and other issues. Please be advised that the people who are in charge of Suite C and who work under the direction of Christine Duffy are putting your health and lives in jeopardy, I have all the evidence needed to back this up. Do yourself a favor, check your records, all doctor's notes and make sure that you are being given the correct medication so that they don't cause your life to be shortened by their careless behavior.

Nobody, least of all me, likes having a colonoscopy. However, the care at Bayside Endoscopy Center…read moreis exceptional. From the very caring nurses to the warmed johnnies and blankets, everything was very comforting. After age 50, everyone needs to have a screening colonoscopy. So since you have to do it anyway, you may as well have it done by the best. "I don't always have colonoscopies, but when I do, I do it at Bayside Endoscopy Center."

Procedures are done in a nice, clean, relaxed environment. The front desk staff is ok, the…read morenurses are very nice and the doctors are top notch.

Great staff. Appropriate wait time for number of patients. Dr. Beaupre is caring and…read morecompassionate. They were a big help with a medication issue for my 98 year old mom. I will be back whenever I need an urgent care provider.

Dr Beaupre is a great doctor! thorough and he listens and always calls you with results and refills…read morescripts promptly. The staff is friendly and you can get xrays and bloodwork done right at the office and not have to travel all over to get things done. Always accommodating to schedules and Dr. Nadeau is great too!

OFFICE help require to keep patients outside of office standing in line- no seating available…read more Other offices (like the one across the hall allow patients to wait in office with masks of course). My wait ,in a line of 4 ,was 20 mins. to drop off sample.The woman behind me , who was older than me and Im 74,was trying to stand on 2 crutches and her wait was longer! No excuse for this.I mentioned this to office , told that she was not responsible. Office is large with 3 chairs spaced out. Help is very scarce 2 people, in a busy office.Someone can mention to head office! Im in the Greenville R.I. area.

Convenient location. Staff lacks customer service. Strict policy on switching primary care…read moreproviders. Did not have a good experience with one of the doctors and asked about switching my primary care doctor and they would not allow it.

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

Great admission staff knowledgeable efficient triage staff…read moreDr V. Is not only professional and experienced but truly cares about patients. I've been his patient since hir practice opened and haven't met a PA or doctor who practiced there who ever disappointed Truly blessed to find such good care in these trying times

Ridiculous wait time of three hours. Promised 45 minutes to 1 hour wait. Inquired about the long…read morewait and was told the "doctors" were at lunch. Poor time management and communication with patients. Not impressed, not recommended, and will never return.

Finally, an OBGYN office that cares. So first it's in a building where you can easily get lost, but…read morejust pay attention or ask someone and you'll be fine. The ladies at the front from when I schedule d to my appointment up until my appointment were immaculate. Polite, helpful and have great attitudes, very down to earth but professional. So I see Kelly and thank the lord I have her now. She listens to me and genuinly cares about my health, not like these other people I visited tons of trial and error at other locations. She's kind, sweet and her voice and concern are comforting. She doesn't talk down on me about my concerns because I'm young, she actually went right into details and is working on my concerns. You can tell she knows her stuff and doesn't use all that medical jargon that's hard to understand, she gets on your level and she takes action. I am literally grateful for such an amazing medical professional on my side, and her assistant top tier I can't think of her name right now but she's great too. Overall, I love this place. They got the ball rolling with tons of issues I've been having for decades now, all within two appointments. Thank you ladies so much!