Curtis is the greatest whenever I come in to service my Audi. Always communicating what's going on…read morewith my car and really taking the time to care about his customers. I will always come to him when I come in for maintenance

I had a great experience at Audi Las Vegas! Curtis was extremely friendly, professional, and…read morehelpful throughout the entire process. He made everything easy and stress-free, and I really appreciated how welcoming and knowledgeable he was. I would definitely recommend Curtis and Audi Las Vegas to anyone looking for great customer service and a smooth experience!

Note, I've reviewed BMW of Las Vegas several times but I always like to give a good review when…read moreservices provided are justified.... Ok, so on Sunday while I was out and about my car defecated the bed.... Dead as a door nail . AAA couldn't get it started, so it was towed to the dealer and I left a note in the drop box and called and left a text message to my regular service rep (Frank H.). So Monday morning before 7:30, Frank called, we discussed the issues arranged for diagnosis as well as some required maintenance. He said the car would be ready by the end of the day (remember, I didn't have a hard and fast appointment at this very busy dealer) . The car was ready when promised, clean and shiny and all systems go! So I always prefer establishing a working relationship with my service advisor and IMHO, it always pays off. I know many folks shy away from dealer service because of costs . I get that, but when you have an expensive car (they're all expensive now) , the dealer is more apt to stand behind their work and warranty and always use OEM parts... so I guess you get what you pay for... I always get good service. By the way, the dealership now charges a 2% convenience fee on credit cards... I can't support that but I know why they do it Thanks again Frank et al.

This review is based off of two visits. My first being a…read moreregular service on the weekend. Oil change, tire rotation, etc. booked well in advance. The experience wasn't horrible, but the wait was incredibly long, probably ~4hr in their lobby. My second visit was made to replace a tire with a nail in it that was quickly losing air pressure. I'll start by saying the delay in maintenance WAS partially due to gaining approval for my wheel & tire coverage. I made sure to ask in my initial phone call, before driving the 30 minutes there, if they had any loaners available. They (rudely) informed me that no loaners were available, but it should be a quick swap since my tire was in stock. Caleb, my maintenance rep, was kind, but let me know it could take all day to gain approval and offered to Uber me home. He said he couldn't offer me an Uber back since I lived so far and the ride was over $30. I was expected back in the evening, despite dropping it off at 11am. 4:30pm rolled around, 1.5hrs before close. I shot Caleb a text asking for an update since I'd received no word on my vehicle and since I had work the following day. He apologetically Uber'd me back to BMW where, lo and behold, they had a loaner vehicle available that I'd use the following day and a half, until my single tire replacement was finally completed. At this point, I had spent 11am-5pm carless and stuck at my apartment with no other ride. It was a waste of an hour Ubering back and forth to the dealership and a complete waste of a day. Caleb was apologetic and kind, but I knew what to expect of BMW of Las Vegas as far as the maintenance wait, so I tried getting a loaner to begin with. Instead, they wasted the money ubering me home and back hours apart just to eventually offer me a loaner (which I had to throw out a significant amount of trash from). To top it all off, my car was returned filthy because 9/9 and 9/10 the carwash was down (per usual). Just go to Henderson.

Best car buying experience of my life (and I've bought plenty). Kudos to Michael Davis (sales) and…read moreJon Tam (finance) for professionalism, speed, low-pressure, zero bullshit (none of the "let me have my manager talk to you" or "here's this incredible paint protection we've automatically added"). And this was for a CPO, as I don't buy new cars. Excellent communication throughout and every potential hassle that I've seen elsewhere was minimized or eliminated, without my having to ask. There is a lot to be said for handling things right from the beginning, instead of having to be a hard-ass when you encounter typical car dealer tactics, and that's what Michael and Jon did.

Brought in our car (Lexus RZ 300e 2025) to get rear windshield fixed, had our front windshield…read morefixed here before. The windshield started to have these bubbles on it, as if it was warped like orange peel skin. It was impacting our vision while driving. At first we thought it was weird, until we mentioned it to our brother in law, who is a master tech for Lexus (in bay area), and a close friend of ours who also works at Lexus (in San Francisco). They both told us that that's been a known problem to the newer 2025 Lexus RZs. So the manufacturer glass has a default flaw. That Lexus knows about and are more than willing to right that wrong, to just bring your car into the nearest dealership. Should be no problem. So we did! Mind you this was for the FRONT windshield that we initially took notice on (and noticed later for our rear windshield as well but at a later time). So when we noticed it was on the rear windshield as well, we thought bringing in our car should be no problem. But NO, our assigned gentleman JUSTIN BAKER at this location Lexus Las Vegas (who had helped us initially on the front windshield already, and corrected it) gave us a hard time and declined our rear windshield to get replaced. Mind you, he was not that friendly the first time around for our front windshield already; but I just ignored it bc they seemed semi-busy. I gave the benefit of the doubt (since basically my family is in the car business, I know how it can get). He was not apologetic or empathetic to the situation, which ISN'T our fault. My husband was really upset and irritated, so much so he called Lexus USA to give them an earful. Because we have been a loyal customer for over 2 decades to Lexus. So we ended up bringing our car to HENDERSON Lexus, which they took care of us COMPLETELY. We should've known better, we never like any of the dealerships over on Sahara. Henderson dealerships always been a lot better in quality service and kindness. Since we took our Audi to Henderson as well. Do better Lexus Las Vegas (on Sahara). P.S. The gentleman never sent their follow up survey on how their service was bc i'm sure they knew he did not do a good job in servicing us. And did not want to be knocked for that. Bc that SURVEY tells HQ how they're servicing at their specific location. (I also know that from my sister, who works for Mercedes as their finance director).

My parents had a five-star experience all the way around! Daniel took excellent care of them from…read morethe start- answering any questions with a great deal of knowledge, care, and personal attention, to finishing up, with them driving off in their beautiful Bentley. Tim, the manager, as well as Elizabeth in financing, were both friendly and efficient in completing their purchase. Everyone worked together to ensure that my parents were well taken cared of. This was not their first wonderful experience - Santo and Arun, working with Ferrari of Las Vegas, are nothing short of amazing, kind, and knowledgeable, and perfect ambassadors for Ferrari. My parents are extremely happy with their Bentley and will not hesitate to return back to Towbin Motorcars for future car purchases!

Guilherme made the process of getting my first corvette quick and easy. Definitely wanna make a lot…read moremore money and come back to help him get more sales!

Dave Miller is the kind of service advisor who makes you feel like you're part of the Mercedes…read morefamily. Every time I bring my car in, he is so welcoming, kind, and genuinely helpful. He always takes the time to answer my questions, keeps me updated, and makes sure I'm taken care of. I never feel like just another customer. Dave truly goes above and beyond, and I'm grateful to have someone I can always count on. Thank you for everything as always Dave!

John Kapica is absolutely the BEST Service Advisor I've ever had! I've been a proud Mercedes-Benz…read moreowner since 1996, and I can honestly say that John stands out above the rest. He is professional, knowledgeable, responsive, and truly cares about his customers. John always makes sure my needs are handled with care and keeps me informed throughout the entire service process. If you own a Mercedes-Benz, I highly recommend John at Fletcher Jones Imports in Las Vegas. He is an exceptional advisor and a true asset to the dealership! Thank you, John, for always taking such great care of me and my Mercedes!

first of all I brought a person into the store with me who is not mentally stable who just left a…read morebad review about EMF Auto .. My name is Nicole and I bought a car from this business and I can honestly say my car was in excellent shape still running perfect after a year.. The place is well put together and the staff is very friendl., please ignore that negative review that's my fault I should not have a brought a person in the store with me who has anger issues .. and was upset because he didn't take his meds ... I love this place and would definitely tell everyone to come shop here ... 5 Stars !!

I am so grateful for my car. It's a good durable car, and within my budget, worked with my credit…read morewhich was not good. Gave me insurance, as well. Great customer service. I am grateful.

Tamir was an amazing salesman from start to finish! He made sure I felt comfortable and confident…read morein my decision, treated me with respect throughout the entire process, and never made me feel pressured. Since this was my first electric car, he took the time to explain every little detail and feature to me before I even left the lot. He made sure I understood how everything worked and answered all of my questions. I truly appreciate the time and effort he put into making my experience so great. I would highly recommend Tamir to anyone looking to purchase a Cadillac!

This is my third Cadillac, and while Cadillac makes great vehicles, one of the biggest reasons I…read morecontinue coming back to Cadillac of Las Vegas is the exceptional service I have received from Mindy Martin. Mindy has truly been one of the best salespeople I've ever worked with. She pays attention to the details, remembers what I like, and somehow always seems to know what I'm looking for before my lease is even up. When you don't have to fight for a good deal, constantly ask questions, or wonder whether someone is really listening to what you want, it makes it very hard to go anywhere else. What I appreciate most about Mindy is her patience and the trust we have built over the years. Sometimes you think you're ready to make a decision and then life happens, circumstances change, or you simply decide the timing isn't right. Mindy has never pressured me. She has always been patient and trusted that when the right vehicle, the right deal, and the right moment came together, we would make it happen. And once again, we did! This time, Mindy helped give me the opportunity to experience my first electric vehicle with Cadillac. She spent so much time explaining how everything works and making sure I felt comfortable with the car. Even after the sale, she has made it clear that if I have questions, need another explanation, or simply want to come back for more instruction, she is there. Thank you, Mindy, for all the work, patience, honesty, attention to detail, and care you have given me through three Cadillacs. I'm looking forward to the next two years of enjoying a smooth, safe ride in my new EV and who knows? In two years, we may be doing this all over again for Cadillac number four! Thank you, Mindy. You're the best!

My Jaguar I Pace had a couple of problems with the HVAC system. Through their thorough diagnostic,…read morethey discovered my main battery was on recall. I contacted Jaguar and now we are in the process of getting the issue resolved. They did not charge me for any analysis. I will be going back to them if further problems develop. Gary L.

In response to "Rick N."…read more I'm not sure where you got your information from, but not once did the salesperson ever tell me the vehicle was not "front-line ready" prior to our visit. It was only mentioned after i had already been there waiting in the lobby for over 30 mins and he finally came over to explain he was looking for the keys. I only agreed to look at it since i had already made the trip there and waited as long as i did. So please get your facts straight. I have all text messages and emails leading up to my visit and can provide proof upon request. Please speak with your staff and do better