My Jaguar I Pace had a couple of problems with the HVAC system. Through their thorough diagnostic, they discovered my main battery was on recall. I contacted Jaguar and now we are in the process of getting the issue resolved. They did not charge me for any analysis. I will be going back to them if further problems develop. Gary L. read more

In response to "Rick N." I'm not sure where you got your information from, but not once did the salesperson ever tell me the vehicle was not "front-line ready" prior to our visit. It was only mentioned after i had already been there waiting in the lobby for over 30 mins and he finally came over to explain he was looking for the keys. I only agreed to look at it since i had already made the trip there and waited as long as i did. So please get your facts straight. I have all text messages and emails leading up to my visit and can provide proof upon request. Please speak with your staff and do better read more

Great staff good customer service they really go out of there way to get you satisfied they took very good care of XJ

I have been purchasing cars since the 1960's and like most people I dreaded to go run the gauntlet of the shark infested show room. My wife saw a car she wanted on Findlay Jaguar web page. so I took her there and I took a deep breath and we walked in. I spotted a pleasant looking salesman walking our way and I told him there was a car they had we were interested in. I noticed immediately there was no pressure only assistance. His name is Tommy Padula. He got the keys and my wife test drove the car and she loved it. we went inside and the entire staff was very friendly and played out all of the support options for us to look over. Financing was competitive and easy also warranty protection etc. we bought the car my wife loves it and it runs great. I have never in all my years had such a no pressure present experience in buying a car. We really enjoyed the experience. We will only use Findlay from now on. Thank you so much Tommy!! read more

My husband and I stopped by this Jaguar / Land Rover dealership TWICE to look at a new SUV for him (Land Rover) and a new sports car for me (Jaguar). Both times we were totally and thoroughly ignored. We visited during non-busy daytime hours (our first visit we saw one other customer on property, the second visit yielded zero other customers). We walked around the lot as I "oohed" and "aaahed" at the gorgeous Jags and finally decided I wanted more information about the racy F-Type. There were several beauties on the lot and I wanted to take a look, sit inside one, and have my long list of questions about options and pricing answered. I was ready to buy that day. After hanging out on the lot for about 10 minutes and not being approached by anyone, we headed inside. There were about three salespeople sitting at their desks but not one said hello. We did not see nor encounter a receptionist. At this point we started looking at the vehicles inside, and still not a peep from anyone in there -- nothing! Maybe we should have approached the employees sitting at their desks, but I shouldn't have to do that at a high-end car dealership. The longer we stayed, the angrier I got, and the more determined I was to see how long I could stay in there before SOMEONE, ANYONE offered their assistance. Well, nobody ever did. So we walked out. A similar pattern of events unfolded on our subsequent visit when hubby wanted to test drive a Land Rover. There was no offer of assistance although several salespeople appeared to be available. I don't know if this is the norm for the sales side of this dealership and I don't know if they were just too lazy or they were judging us based on how we were dressed or our age, but this place missed at least one sale (quite possibly TWO sales). My husband ended up buying a new Mercedes and I custom ordered a Porsche, although our first choices were both the Land Rover and the Jaguar F-Type. Will this dealership care about losing our business? Probably not, but they should. read more

Jaguar Las Vegas - I was ready to buy and take this beauty home with me but the sales staff IGNORED us so I custom-ordered a Porsche instead. - Auto Repair Near Me - Las Vegas, Nevada

I recently had my car serviced at Range Rover, jaguar of Las Vegas on Roy Horn Parkway. I dealt with a gentleman named Brandon who is extremely kind, efficient and accommodating to me. He kept me totally in the loop as to when my car would be ready. Also had a great experience with someone named Dean, who was extremely accommodating to me about learning about how to use technical part of the car that I was renting. Overall, it was a great experience. I would definitely go back. I highly recommend them. read more

I have always used the service department and Chris is great! However, I recently purchased my F-Pace and had Kwasi as my rep. He was great! Highly recommend. read more

I'm a proud owner of a Land Rover, Range Rover Evoke and it's all because of the amazing service from Sales Rep Sibel Kalayci. She was amazing; extremely professional, and friendly. She answered all my questions no matter, the time or day. She really knows everything about these cars and still assisted with my account set up after purchase. I usually hate dealerships but she has been my best experience to date. She made the car buying experience fun and easy which is not usually the case. I will buy all my cars from her and highly recommend her!!! read more

Just bought a new F-Pace from JLV. Michael was amazing and made the process quick and painless! I highly recommend JLV. They also have a great service department and Chris C. is awesome. read more

That's not true I was told the day I drop it off I would receive a call I again did not receive a call. Also please note the car track when service starts and ends check your records. read more

Took our 2021 jaguar f-pace suv in for needed update. The system would not update and they said they would check it out and call us. After this attempt by them began having many electrical issues. Battery dead or near dead every morning. Power doors will not operate . The information screen malfunctions, some radio stations into, key fob won't work, get warning "battery low"". It has under 17,000 miles. There was no issues until they tried to do the required update. After a week with no response, went back to inquire why no call or anything. The service rep said they had no solution and Jaguar was "shut down", with no explanation. He said I should go home and he will call when they get a solution. Are they waiting for the warranty to expire. This is the second d time we had problems getting work done as promised. Get standard canned replies. Consumer protection needs to look at their practices. We were going to replace it with a 2025 model when they come out, but now are wary due to the service issues. Others have stated problems with the service section. The sales staff were always good and professional. read more

My wife's 2004 Jaguar gave up the ghost last month after hard consideration among Porsche, BMW, Genesis, Lexus & Jaguar I concurred with my spouse to remain loyal to the Jaguar brand. We enjoyed our old S-Type and had many fond memories and years with it. I wanted a V8 due to the fact many cars are going electric and I fear now is the time to grab them before they're gone. Daniel K. was our salesman and he was knowledgeable about Jaguars and has owned himself many models and was able to offer us a variety on their lot. When we saw the F-Type we knew this was the one to replace our beloved S. It had the engine I wanted and the brand my wife so desired. Daniel was very helpful getting us through the paperwork, directions to our credit union branch, setting up my wife's phone and walking us through the car's features. His professional manor was exemplary! The only thing preventing me from giving 5 stars were the men who washed the car before we left the lot due to the fact they scratched the brand new paint on the front & rear of the car, fortunately I already planned to have the car ceramic coated anyways and have been assured by my guy that he can repair the scratches before applying the protective coating. After posting this review our salesman called us within moments to see how they could correct the scratches mentioned. We were shocked and more than impressed! I'm changing my review to 5 stars!!! read more

Bought a car from BJ @ this dealership. The experience was one of the best we ever had. He was knowledgable and knew what he was doing. Definitely recommend to go see BJ. read more

Bought a car with Marek P. @Jaguar. The experience was great and went extremely smooth. He worked with us from start to finish which made the whole experience great. Thank you read more

You found the problem after you tried to charge me for a water pump I will never come back to your dealership

This place was a great experience in buying my new F-Pace. No pressure, really nice and knowledgeable people. BJ was the MAN. It was a several day process and he was very responsive by text and call as I had questions. As we had already closed I forgot to bring something in, so he offered to follow me home and grab it! Great guy, make sure you ask for BJ. read more

I would give them 5 stars here at Jaguar/Land Rover of Las Vegas. At first it took a little over a week before I was able to get my vehicle looked at but once it was looked at it was finished in no time and Chris and the guys there were awesome. Rick helped me with the finishing touches on my Jaguar and I could t have been happier. I would recommend them to anybody, it may take some time but at the end of the day you will be 100% satisfied with the end product! Thanks again staff! read more

My Experience at Land Rover was the best one I've ever had. My sales guy KWASI was welcoming and friendly. Glen also had help me in the pass when I was inquiring to buy this vehicle and was very knowledgeable. Once I decided to buy a vehicle, it went really quick and now I am the proud owner of a Range Rover Sport 2023. Thank you for making me feel comfortable while my husband wasn't by my side. read more

After being in a rental car for over 2 weeks and looking at over a dozen used luxury cars my wife found one that had all the features needed for our family. I called that afternoon, Cleat answered and quickly answered all my questions. He linked us up with BJ to be our sales guide. BJ and was able to work through a few small issues the next day with our financing and get us rolling. Oh and this was on his day off. Great guy, great place and great cars Great overall buying experience read more

The guy with an inferiority complex that appraises the cars has no knowledge in this industry but BMW of Las Vegas did and gave me way more than they offered, so I bought a new car from them (this was about a year ago) read more

Never Again. I'm done. Caveat that I didn't buy my Jaguar from this place. But I did buy a Jaguar. Had I wanted a Kia I likely would get better service. Do not tell me it will be 3 weeks to get my AC fixed when it's 115 degrees outside. When o call back a week and a half later asking please can you get me in sooner, DO NOT DO NOT DO NOT suggest I bring it in sooner, but that you won't get to it until the 21sr anyway. In want F&$#ing world does that make sense. If I could just park .y car and wait until my appointment on the 21st,. I would do that without bringing it to you - Idiot. Prior to calling today I thought it was a decent Jag dealership with an understaffed or slow service department. Now I think the people who schedule the service guys are just incompetent. Regardless, anyone who needs service for their Jaguar or Land Rover deserves much much much better read more

Had a wonderful experience purchasing my new Range Rover at Jaguar Land Rover of Las Vegas. I dealt with Kwai's and he made it a great and painless process. Will be looking to purchase any future vehicles from Kwasi at Land Rover of Las Vegas l. read more

I hate the car buying process. I have wanted to pull the trigger on a CPO Jaguar F Type for some time now and I have engaged a number of dealers who only reinforced my disdain for the process. That was before I met Sibel at Jaguar Las Vegas. I have bought plenty of cars over the past 40 years and this buying experience was truly a pleasure. She listened, responded and knew her stuff. Best of all, this level of professionalism has extended well beyond just her. Debbie in Title and Registration was indeed a pleasure to work with. If you are in the market, I can't recommend Sibel and her team at Jaguar Las Vegas more highly. Oh, and the car........WOW!!!! read more

Jaguar Las Vegas - Jaguar F Type - Auto Repair Near Me - Las Vegas, Nevada

I came here 2/11/21 at 6:00pm to put some air on my tire and I ask the gentleman working the machine is not accepting cards and he tells me "that's not my problem" wow really talk about customer service here. read more

It's a shame that such great vehicles can only be bought new in Vegas from such a low quality dealership. I have a Porsche SUV because, when I went to buy a new Range Rover Sport, the sales rep simply said "I've got one, it's $110,000, do you want it?" Apparently incapable of ordering a different one unlike Porsche. I did buy a nearly new Jaguar earlier this year. Decided to sell it after a few months. As of now, I'm not driving a new Discovery Sport in its place because they only offered $27,500 for the Jaguar. (Sales rep Cybil almost persuaded us to buy something we had no intention of buying when we we went to the lot, hence the two star review rather than just one.) Compare that with a same day offer from CarMax of $34,000. And I won't be ordering an I-Pace early next year because, when I showed them the CarMax offer, their buyer argued that his $27,500 was a fair value because they were leasing (much lower spec) vehicles at a lower price than usual. Wake up! You can't expect to sell luxury vehicles when you treat customers like they are idiots! If you don't want to buy my trade in, why not be honest and just say so?! When Vegas gets a new JLR dealership worthy of the brand, I will be spending a lot of money with them. Until then, back to Lexus (after CarMax of course). read more

I happened to see a beautiful, unique color, car online, we went down to see if it was indeed on the lot. It was in port, just not delivered, it was an order that fell through. Dwan, our sales person knew exactly what I was talking about. He held it, we test drove similar vehicles and waited for it to come in. He endured many questions with patience and humor. I can't say enough nice things about this gentleman. All said and done, I am a very proud owner of the most beautiful car I have ever had. Thank you! read more

Mike Shiffman is by far the best car salesman! We've bought many cars from this dealership, the easiest process we've had has been with Mike Shiffman. He will go out of his way for you and communicates well through the whole process! I am so thankful he helped me, thank you! read more

I just bought a 2014 Jaguar xk from here and I have to say.......It was smooth and non painful experience to buy a car here. Mike Shiffman was super professional in everyway. From making the deal, explaining all paperwork and going over the car. What a true leader to this place. I bought many of cars in the past and had to deal with ripoff creeps trying to get every dollar out of you but not here. Mike Shiffman treated me like family and fought for me to make sure I was super happy with my purchase and got the best deal possible. And believe me "I AM".... thanks to Mike Shiffman's hard work a dedication. I will be honored and proud to recommend Mike Shiffman to my family and friends with confidence. read more

Jaguar Las Vegas - Auto Repair Near Me - Las Vegas, Nevada

This is the new Jaguar location now owned by Findlay. I actually was skeptical about taking my XF to the dealer. I thought it would be way too much. These assumptions couldn't be more incorrect. Originally, I took my XF to my independent Land Rover mechanic. While I don't think he did anything wrong, but he had my car two different times to resolve an engine light and the passenger light sensor. I spent about $700 each time but more importantly, he wanted back a third time all day, again. And the light sensor needed a memory board for $500 plus labor. That's when I called Jaguar of Las Vegas. Jeff in service did a great job communicating and they were able to diagnose AND resolve the problem before 2pm that same day. It only cost $1100 and completed it within 2 hours. Oh, and the overhead light was a known problem from Jaguar and they cleaned some brush heads and fixed it saving me $500. read more

Jaguar Las Vegas - Jaguar XF with Luxor and Mandalay. - Auto Repair Near Me - Las Vegas, Nevada

Just bought a car from Marek Pawlisz. Great experience, will purchase again from this dealership. No up selling and no hidden fees. Don't forget to ask for Marek, polish speaking sale consultant, nice guy, he will hook you up. read more

The sales staff was friendly and professional. I test drove a car with Kwasi. He was answered all of my questions and treated me with the utmost respect. The next day, I decided to purchase the car. Because Kwasi was out that day, Glen guided me through the buying process. Glen was friendly, professional, and made the whole process so easy and enjoyable. Glen really made my wife and me feel great about our purchase. We absolutely love the car and we would be happy to purchase another vehicle from Jaguar Las Vegas in the future. read more

Kwasi rocks! Quick painless no pressure purchase. Best customer service we've received in a long time. Recommend Kwasi to all my friends!

Had to have some major cooling issues addressed on my XKR and Joe Gill got it taken care of in record time. Every time I have issues with my vehicle Joe gets it done correctly and expediously. I know I can count on him. read more

I took my Range Rover Sport to have an engine noise looked at. I was told so many other things were wrong with and the noise was ignored twice after fixing several other things the dealer said i needed. I asked specifically for them to see what the noise was about, my rover sounds like a bus. They said they dont hear anything or see a problem. I took it somewhere else who put it on the machine which stated i have a problem in the super charger. This is unacceptable treatment by the dealer. I feel they do this to women because they figure we don't know any better and don't realize they can see exactly whats wrong with the cars. But they rather leave things out of their fancy video and bleed you for repairs that don't fix the problem you came in there for. I wish my honest service guy didn't retire. I have been a customer since 2007 when i bought my first Range Rover and this os the treatment I get. I am very disappointed in this new 215 and Rainbow location. read more

I researched this dealership extensively before I decided to check them out on a more personal level. Mike Shiffman received stellar reviews on Yelp so he was the one I contacted. He was pleasant and polite on the phone and was so grateful to hear that I picked him as our sales guide. We were late for our appointment with him the next day and this in turn caused a snowball effect on other people there as you know it does take a couple of hours to test drive, negotiate financing, appraisal and get the vehicle ready... All this while, Mike was laid back, low key, patient and genuinely concerned about our situation. He never tried to upsell anything and in fact his suggestions probably cost him to lose some commission, I'm not sure. Nonetheless, this was the best experience we had at a car dealership...everyone was friendly and respectful. They do have a pretty laid back vibe there and leave you alone to browse without following you around like some other dealers we've experienced. My suggestion would be for you to read the reviews, have in mind the car and price you want and make an appointment. Very happy with my experience! read more

We purchased a 2017 F150 from Jaguar Las Vegas this past October. I'm just getting around to writing this review now. Nevertheless, everyone at the dealership we dealt with was great, especially our sales rep Glen Testamark. He was amazing!! We could not ask for a more pleasant and non-pushy person to deal with. It was a great buying experience! read more

Absolutely the worst. Do not buy a Jag in Las Vegas. These are expensive and high maintenance cars. Over and over again, the staff at this dealership have lost and or passed the buck on my car. If you call them, they scramble to find your car and have no idea what is going on. Don't buy a Jag and don't buy it here. I'm done with this brand. read more

Mike Shiffman was a great help, wonderful salesman and wonderful person. Brought home a beautiful black Jaguar F-Pace! If you're in the market definitely go see Mike! read more

High customer service standards and friendly staff. Tyler in service was efficient and communicated all of my service concerns. Thank you LR

I have been a BMW owner for 8+ years . I didn't know a lot about Jaguar, but I was interested in finding out more . I had 2 weeks before my lease was up , so I decided to start shopping. I called the dealer (this was during the Pandemic, so I couldn't go there without an appointment ). When I dialed 2 for sales , I automatically dumped into a salesman's voicemail . I left a VERY detailed message indicating I wanted to make an appointment , and my lease was coming due on my BMW). 24 hours later , no return call , and EVERYTIME I called I still went to that same salesman's voicemail. I finally decided to try another tactic and went onto the website and selected the "live chat" option . I shared my interest with that individual and she had a salesman , Donny call me a few hours later . ** please note , I STILL have not received a return call from my detailed message to the original salesman. I made an appointment with Donny to go to the dealership to test drive a XE. I wasn't really impressed with the interior . I then found out that the XF was more compatible to a 5 series , so I asked Donny if he could show me an XF. Donny the sales rep walked me over to an XF and proceeded to show me the interior through the window and commented he didn't think "it was what I wanted "!? My husband then asked if he could get the key so I could actually look in the car , he did (shouldn't that be a given without having to ask?). I then shared a few "wants" I had (black in black, w/ black wheels) . Donny said he would search the data base and call me to let me know what he finds . An hour later he calls and leaves me a message saying "I found one in the Country but the asking price is $75,300 , and I know that's out of your price range so let me know what you want me to do". #1 Donny never asked me my price range to even know what it was. I called Donny and left him a message asking if he had any black on black (without black wheels) and to call me back to talk about price . That was over a week ago and I still have not heard back from him. Clearly selling cars and customer service is low on their list . Fine by me , I purchased a 2020 5 Series from BMW and they gave me a great deal, great service , and the car is Beautiful !! BMW outshines Jag hands down! read more

Jaguar Las Vegas - Auto Repair Near Me - Las Vegas, Nevada

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