I've been a Mercedes Benz customer for years. Not only do I like the cars, but I love the service. Our current Customer Care representative is Jolene Jimerson and she has been incredible. read more

I recently purchased a Porsche Boxster from Fletcher Jones Imports and had the pleasure to work with Collin Brown, a Sales Consultant, who patiently answered all my questions about the car, prepared a sensible offer, and never pressured or rushed me into making any decisions. I really enjoyed my time just chatting, sharing my thoughts about the car, and hearing his thoughts about cars and the industry. I would also like to praise the rest of the staff as they were all cheerful, friendly, helpful, and made me feel genuinely welcome. Even the Sales Manager, Greg Clifford, made sure to contact and thank me for my business and asked for suggestions or feedback, so the entire experience was exception from top to bottom. I tend to exchange cars every time my registration is about to expire, so I plan on reaching out to Fletcher Jones Imports next year around this time. read more

Even though I ultimately purchased a vehicle elsewhere, I wanted to leave a review because Artem was by far the best salesperson I worked with during my search. Over the course of a week, I spoke with at least 20 different salespeople, and Artem stood out from the very beginning. He was knowledgeable, responsive, professional, and genuinely helpful without ever being pushy. He took the time to answer my questions, provided accurate information, and made the entire process easy and enjoyable. Buying a car can be stressful, but his honesty and customer-focused approach made a lasting impression. The fact that I'm taking the time to leave a review despite not purchasing from him should say a lot. If I were choosing solely based on the sales experience, he would have earned my business. I would highly recommend working with Artem if you're in the market for a vehicle. read more

I had been incredibly nervous about purchasing a new car for quite some time, and honestly, I never expected to leave with one that day! Lei was our sales representative, and I truly can't recommend him enough. He was patient, knowledgeable, and incredibly accommodating throughout the entire process, making what felt like a stressful experience surprisingly easy and enjoyable. He went above and beyond to ensure everything went smoothly, and I couldn't be happier with the outcome. I am absolutely obsessed with my new car and so grateful for such an amazing car-buying experience! read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

Due to unforeseen circumstances, I found myself needing to replace a car I had thoroughly enjoyed for many years. This set me on a two-week quest of visiting dealerships, test-driving cars, and seeking recommendations and advice from friends and family. After an extensive search and considerable due diligence, all roads (no pun intended) led me to Fletcher Jones Imports Las Vegas. I am very pleased they did. From my first point of contact to the moment I drove my new Mercedes home, the service experience was impeccable. I would like to thank Sales Advisors Tyler Cloud, Nir Weiss, Chris Monzo, and Rafael Mendez for helping me thoughtfully consider which model would be the best fit for my needs and priorities. Their knowledge, patience, and willingness to listen made the decision-making process both enjoyable and reassuring. Travis Markley stayed in touch throughout my search and the buying process, ensuring that Fletcher Jones Imports Las Vegas remained "top of mind" without ever making me feel pressured. Tyler Dawson, General Sales Manager, and Michael Nedelcu, Finance Manager, did an excellent job explaining the various purchasing options and complementary service packages. They made certain that I was not only acquiring the perfect car for my needs, but doing so under the circumstances that best suited my lifestyle. Once the car was purchased, Vaite Stradomski took the time to introduce me to the myriad safety, technology, and luxury features of my new Mercedes, ensuring I felt comfortable and confident before leaving the dealership. As I prepared to drive away, Kam Garrett was meticulously detailing my car, ensuring that my new Mercedes looked as exceptional as it felt. His attention to detail was a fitting final touch to an extraordinary purchase experience. Finally, within 12 hours of my purchase, Nick Stark, Service Advisor, reached out personally and provided me with his email address and mobile number. That kind of proactive follow-up speaks volumes about the level of customer care at Fletcher Jones. Every step of the way, the Fletcher Jones Imports Las Vegas team was attentive, professional, thoughtful, and genuinely committed to my satisfaction. What could easily have been a stressful experience became an exceptionally positive one. If you are in the market for a new or pre-owned vehicle, I highly encourage you to begin your search with Fletcher Jones Imports Las Vegas. After two weeks of searching and considerable due diligence, I can say with confidence that I am delighted with where all those roads ultimately led me. read more

Sasha, Jordan V. and Jordan R. were all amazing and kind. I didn't feel pressured and the process was fast. I am so happy I decided to get a car at this location. I'm in my dream car now! read more

Danielle in the service department consistently delivers standout support. Now that I'm covering full maintenance costs instead of leasing, I especially appreciate how she always looks out for me with discounts without me ever having to ask. On my most recent visit, I came in for a standard Service B and already knew there were no loaner cars available, which I was fine with since I've owned multiple Mercedes and have a good sense of how long that specific service typically takes. However, due to a recall update, the timing ended up being longer than expected, and because Danielle knows I'm a busy realtor and rely on my car, she kept me informed and let me skip that portion so I could pick it up the same day. What really stood out is that even though I chose to skip the recall work to avoid leaving my car overnight, she still found a way to overdeliver. When I came back, she had secured a loaner for me anyway, and it was a really nice one too!! I never asked for it, but she understood my situation and went above and beyond, which is exactly why I trust her every time. read more

Fletcher Jones Imports - Service drive - Car Dealers Near Me - Las Vegas, Nevada

We have purchased several Mercedes at this location and it's always a great experience. Nate and Ori have been great to work with on the sales side and Rashid in Finance does an excellent job in walking you through finalizing your vehicle purchase. We had the pleasure of working directly with Doris the Finance Director several years ago and 3 vehicles later we couldn't be happier. She has an incredible team and we will definitely keep coming back. On our most recent vehicle purchase Nate went above and beyond to make sure we found the perfect vehicle for my wife. The Service Dept is amazing as well and Nicholas in service always has great energy, makes sure we're updated quickly with the status of our vehicle and provides thorough and knowledgeable information. 5 stars to the Fletcher Jones Import Team!!! read more

Fletcher Jones Imports - Nice waiting area! - Car Dealers Near Me - Las Vegas, Nevada

If I could give them 10 stars I would! This was one of the best car buying experiences I've ever had. The level of customer service is off the charts. I messaged them about the car I was interested in and Artem messaged me back. When I was between their car and another he compared the cars to help with making and buying decision without being pushy. He showed us the car was certified pre owned and went thorough a Mercedes 165 point inspection where the other had not. When we arrived he greeted us with a smile and thanked us for coming in. We had originally said if we were coming it wouldn't be til the next day. He got the car and asked if we wanted to take it on a test drive. After seeing it we were already sold and said no. He encouraged us to take a test drive to make sure we were going to be happy with our purchase. We go out on the test drive and Artem was very personable taking the time to make small talk and get to know us. We get back and we still are at a yes, he goes and we negotiate a fair deal for the price. One of the things I liked as well was he was not pushy on a down payment for the vehicle. He asked we said we were not looking to put one down he said no problem I'll be back. He came back let us know our lender would he and then walked us over to the finance guy to finalize everything. I liked he kept offering us a beverage every so often and he let us know that the finance guy would also be offering is some options and it's up to us but keep an open mind. He introduced us to the finance guy and he took over. The finance guy (I hate I forgot his name because he is definitely worth mentioning) was very warm and personable as well. He kept up small talk while he got everything ready. He walked us through everything and he offered what he thought we should add (gap and extended certified warranty) showed why it's best to get it now vs waiting. He also gave us a military discount for my husband and thanked him for his service. Once we were done Artem introduced us to the concierge and she personally walked us through all the cars features, let me know she would he calling me in a few days to check in etc. Artem made the experience feel like you were buying from a friend. One other thing I forgot to mention they go to the DMV for you! You just provide your debit or credit card they do the rest and call you when it's all done to come get your plates. The next time we're in the market for a Vehicle this will be our place. To describe the experience isn't enough you just have to go there and experience it. read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

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This used to be a great service center. Now they charge you 3% if you use a credit card. Who has $2k in cash? Kind of makes Fletcher Jones look cheap. I understand there are credit card fees for them but this is not a good look. read more

I purchased my vehicle on December 24 from Fletcher Jones Mercedes-Benz of Las Vegas. My salesperson was Matt Pfizenmayer. At the time of purchase, Matt was pleasant and professional, and I initially felt confident that I had chosen the right dealership. Unfortunately, the post-sale follow-through has been extremely disappointing. At delivery, I was owed an additional key fob at no cost to me, which I was told would be ordered and properly programmed to my vehicle. I was also promised a full detail and a complete walkthrough of all vehicle amenities. Because it was raining heavily that day, I was told these items would be handled shortly afterward. None of that follow-up has occurred. Today, I contacted the parts department to check on the status of the key fob and was told, "That's on the salesman." That response alone was concerning, as it suggests a lack of internal coordination and ownership--something I would not expect from a luxury dealership. I then called Matt at 10:00 a.m. and left a voicemail. When I did not receive a response, I followed up with a text at 3:21 p.m. As of now, there has been no return call, no text, and no acknowledgment. This is unacceptable, particularly after the purchase of a Mercedes-Benz. Even if the key fob has not yet arrived, basic communication and proactive follow-up should be standard. A simple update would have demonstrated professionalism and respect for the customer. Instead, I have been left to chase down information on commitments that were clearly made at the time of sale. Adding to the disappointment, I was seriously considering purchasing the interior and exterior protection package through the dealership. However, the lack of responsiveness and post-sale support has caused me to reconsider and look elsewhere for those services. A luxury vehicle purchase should come with a consistent level of care before and after the sale. At this point, that expectation has not been met. I hope dealership management takes this feedback seriously and addresses the breakdown in communication and accountability. read more

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Some days, you just need someone who listens more than they talk--someone polite, direct, and just bossy enough to get things DONE. That's Lois! She handled everything like a true professional, working between two locations and still making the process feel effortless. Whether it was by phone, text, email, or in person--she made it happen. I was extremely busy and honestly didn't have time to sit through the usual car-buying process. I expected it to be long and stressful... but nope. Lois had my deal secured in under an hour! And just when I thought it couldn't get any better, she passed me over to Rashid--and WOW. He made sure I was fully taken care of and even offered to have their courier handle my vehicle registration. Smooth doesn't even begin to describe it... butterrrrr! Then came the cherry on top--DJ--who welcomed me into the "secret club" of Mercedes-Benz owners. I won't spill all the perks, but he took his time showing me everything and made sure I knew how to enjoy every feature that came with my car. The entire team was AMAZING from start to finish. Now me and my baby ROLLING IN PEACE! read more

Amazing service at Fletcher Jones with my service advisor Dave Miller. Prompt and professional every time. Highly recommend buying your Mercedes and getting it service here ! read more

Pretty shocked this is an official Mercedes dealership. As an out-of-state buyer, the experience with Fletcher Jones Imports was honestly terrible from start to finish. First, I was told I could put the down payment on a credit card. Then midway through the process I was suddenly told that ALL out-of-state buyers are not allowed to use credit cards at all. Would've been nice to know that upfront before wasting time restructuring payment plans. The bigger issue was delivery. I made it VERY clear that I needed the car delivered by a certain date because I was leaving town shortly after. I was reassured multiple times that it would arrive in time. Instead, the car showed up 2-3 weeks after it was fully paid for. And somehow it arrived with no rear plate at all, just a pink paper in the window. So now I can't valet the car, can't park it in many garages, and from everything I've read, this setup is not even legal to drive with in Florida. I wasn't provided any proper temporary tag or anything that would let me legally use the vehicle here. So after paying for the vehicle, I'm basically waiting close to a month before I can even properly drive it. The Maybach also arrived with rubbish in it.... For a dealership that presents itself as luxury and professional, this process felt extremely disorganized and unfriendly toward out-of-state customers. Definitely not what I expected from a Mercedes dealership. read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

5 Stars Plus! We just purchased our new Mercedes with Ronn Wilson, and it was truly the best car-buying experience we've ever had! We've never had anyone help us with such professionalism, expertise, and genuine friendliness. Ronn made the entire process smooth, stress-free, and enjoyable from start to finish. The entire team was exceptional, and the finance department worked like magic to make everything come together seamlessly. If you're looking for outstanding customer service and a first-class buying experience, we highly recommend Ronn Wilson and the entire team. Thank you for making this such a memorable experience--we absolutely love our new Mercedes! 5 stars isn't enough! read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

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So I've been meaning to write this review for about a year now, but I was visiting Vegas from my hometown of Stockton, California and all of a sudden I could not open my trunk! I was frantic and called my dealership and nobody had any clue as to why I could not open my trunk! So I drove all the way to the other side of town to Fletcher Jones and the service guy John Kapica immediately told me "I bet I know what's wrong"! He opened my glove box and I guess there's a little switch that can lock the trunk and when you lock the glove box, if you valet in your car, no one can get in your trunk or your glove box! I did not know that there was a little switch there, and I must have hit it while putting something in it! Thank you so much John and thank you Fletcher Jones!!! read more

My experience at Fletcher Jones Imports was one of the best car dealership experiences I've ever had! At first, my husband and I found the ES300H Lexus online at their website. We were speaking with David about the model and pricing. This week, on Thursday, we decided to stop in person to test drive the vehicle. This Fletcher Jones Import has [2] lots. One is located near the Genesis, and the other one is the Mercedes dealership. We ended up going to the Mercedes dealership first. David was actually located here which worked out perfectly! When we spoke with him, he mentioned that they still did have the Lexus ES300H in stock and it was located at the other lot. It was a used 2024 with only 2k miles on it. We waited at the dealership while he picked up the vehicle for us to test drive. The Lexus ES300H was amazing. It drove perfectly and it was super quiet! We decided to move forward with purchasing the vehicle. After about 3 hours, unfortunately, due to the electronic title issue only available in Arizona for a trade in option, we weren't able to move forward. David is amazing though! If you're looking to go to the Fletcher Jones Imports, David is fantastic! He was able to answer all of our questions! Update: The title arrived and we were able to get the vehicle two days afterwards! read more

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17 years with Dennis Eich as our service manager. Dennis is superior in his knowledge of Mercedes Benz products. He can handle any situation with a smile. Thank you so much Dennis for taking care of us for all of these years. Our 2005 ML350 loves you very much! Linda and Dave Clements read more

Purchased several Mercedes from this location and have always had a great and happy experience. Ori and Nate have been our sales guys and favorite at this location so far. Nate goes above and beyond from the moment you step into the showroom to when you leave. Rashid the finance manager is your best go to finalize your exciting Mercedes Experience. His energy and customer service is a combination of a wise friend read more

Great sales experience with Aramais at this locations he was very communicative prior to sales appointment. We arrived a little early and he was ready to show us the vehicle we were interested in. I feel like the 2 worst things, car shopping and house shopping, but he made the experience as painless as possible. Was able to secure some amazing finance terms for the vehicle. Highly recommend him for a sales person if shopping at this location. The location overall: clean with complimentary water and coffee. Lots of vehicles to choose from, sales staff didn't seem overly pushy. Finance person was straightforward and made the process easy. We will definitely be back here for future needs read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

I have been a Mercedes-Benz customer for several years, and unfortunately, my repeated experiences with Fletcher Jones Imports have significantly diminished my trust in the service department. This is not based on one incident. I have experienced inconsistent pricing, incorrect repairs, services performed differently from what was requested, and repeated situations requiring management intervention. Most recently, I was told my repairs exceeded $7,000, with management expressing confidence in that amount and referencing a recorded conversation with my husband. After I questioned the invoice, the amount was reduced to $6,151.27. I appreciate the correction, but customers should not have to scrutinize invoices or escalate concerns to receive accurate pricing. I have also experienced what I perceive as gender-based disparate treatment. When I ask technical or pricing questions, obtaining clear explanations from my service representative has repeatedly been difficult. When my husband becomes involved, communication appears more direct, concerns receive greater attention, and resolutions occur more efficiently. Regardless of intent, the difference in treatment is concerning. Most troubling, after paying more than $6,000, I picked up my vehicle and immediately received a new "Stop Vehicle - Leave Engine Running" battery warning that was not present before service. The vehicle's alignment was also off despite documentation that an alignment check had been performed. Our household chose Mercedes-Benz because we expected premium workmanship, transparency, and customer service. Instead, I feel I have to babysit the service process by verifying estimates, questioning invoices, monitoring repairs, escalating concerns, and inspecting the vehicle after service. At this point, I do not have faith or trust in my current service representative or the mechanic servicing my vehicle. Curtis has helped resolve issues when escalated, and I appreciate that. However, management intervention should not be routinely necessary to receive the level of service expected from Mercedes-Benz. read more

Danielle Willey was great to work with! Very professional and took all my concerns seriously. I have a 2024 car and the breaks were constantly making noise. Everyone else told that it's normal for an electric car. Danielle was able to arrange the mechanic to look into the issue and it was finally fixed (after 1.5 years)! Additionally, her client management skills are exceptional. She mentioned that due to software update the car might take a few days. However, everything was done in 2 hours! read more

Returned to Fletcher Jones and had another great experience. John C . was professional and friendly. Big thanks to Robbie, the service technician, for doing an excellent job on my oil change and service. Great customer care all around! read more

Horrible They never told me they sold their cars as is so no warranty I asked for it , sales person said we always take care of our customers Lie !!! So don't fall for the blah blah all they want is to sell but not honoring what they say Battery die few days after I purchased it Checked the oil and No oil so they do not inspect their cars like they say they do. The reverse camera is blurry I came to a big car dealer not to have this kind of of issues and I did 100% Do not recommend it !!! We have way better car dealers in town than this one !! read more

Give Ronn Wilson a raise! What a patient young gentlemen! We purchased a car here in 2024, and came back over the weekend to get a new car for my husband. Ronn was awesome! Funny, knowledgeable, didn't feel pressure or upsold at all. Definitely coming back to upgrade my vehicle in a couple years. read more

I would like to thank Fletcher Jones Imports but especially our saleslady Lois Greer. She kept us updated on our special order SUV and ensured everything we asked for was on it. Lois followed up with us to ensure we were happy. I also appreciated the Sales Manager Greg Clifford sending us a welcoming email. read more

Fletcher Jones Imports - 2026 Mercedes GLE 450 - Car Dealers Near Me - Las Vegas, Nevada

A few weeks ago, I brought my Mercedes E-350 into Fletcher Jones Imports, Las Vegas for a car wash and was unexpectedly told by a staff member that I was no longer welcome because I had not recently serviced my vehicle there. What made this especially disappointing is that I originally purchased my E-350 from Fletcher Jones, Newport Beach through VIP manager James Sullivan and was given a lifetime VIP membership. Over the years, I built great relationships with their management team and staff and always experienced a high level of hospitality and professionalism. Unfortunately, the experience at Fletcher Jones Imports, Las Vegas was the complete opposite. The staff member pulled me aside in front of other customers -- while I was in the middle of speaking with another guest and Cindy, the wonderful barista at the café -- and handled the situation in a way that felt unnecessarily public and embarrassing, as if I had done something wrong. It could have easily been handled discreetly and professionally. What makes this even more frustrating is that I have consistently supported the dealership and staff. I always tip the car wash team and frequently brought friends and colleagues -- many of whom own Ferraris and Lamborghinis -- to spend time at the café because I genuinely enjoyed the atmosphere there. It's also worth noting that I tip more than what it would cost me to wash my car somewhere else. Hospitality matters. Respect matters. Knowing how to communicate with loyal customers matters. It's disappointing because I truly enjoyed coming here, but after this experience, my next Mercedes will not be purchased from Fletcher Jones Imports, Las Vegas. read more

Josh did an excellent job taking care of all concerns ! above and beyond. Thank you ! Car looks great and concierge was able to help with a couple settings concerns . read more

Always consistent with their service and quality. May not be the lowest price but one gets Value for money given workmanship . Dave Miller is exceptional, read more

Had an excellent experience with Josh Sutton at Mercedes-Benz. They were incredibly professional, kept me updated throughout the entire service, and made sure everything was handled efficiently. I highly recommend read more

Just leased a new car which I love I have purchased many mercedes and at one time a mini cooper from Fletcher Jones . Sandy Wolf always finds me exactly what I need and want. I feel I am never mislead or feel anything but happiness . The entire Fletcher Jones staff including the service department is amazing. I have never felt pressured to buy or lease over the last 20 years Sandy Wolf is there for you. Even after purchase she makes sure you are happy with your purchase. One of a kind caring person and dealership! Dennis in Servicing is also amazing. Financing department is also wonderful and caring. Go see Sandy she will find you the car you need and desire! read more

Artem is the absolute best in the whole entire world ! He is soo comforting and knowledgeable! Go see him immediately! read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

Love my car. The buying process was fast easy & FUN. My car sales man Omar made my experience so amazing. I bought my car a year ago & I still call him with questions to this day & he is always so kind & ready to help. I recommend this dealership to everyone!! read more

I had a great experience buying my new car and can't say enough good things about Tyler Cloud! He was kind, professional, honest, easy to work with, and despite me arriving late (around 7:00pm), he took the time to help me find the perfect car and made what can often be a stressful experience feel smooth and enjoyable. I was out the door before 9:00pm with my old vehicle fully evaluated and traded in, and my new car parked outside and ready to go. I'd also like to thank Chris Monzo, the sales manager, who was kind and supportive and Michael Nedelcu in finance for being helpful and taking the time to explain everything thoroughly. read more

Fletcher Jones Imports - Car Dealers Near Me - Las Vegas, Nevada

I picked up my 2026 GLC from Fletcher Jones Mercedes-Benz after service on June 15. Not only did they return it clean and pristine, but they also caught a trunk issue I hadn't noticed and fixed it. Huge shout-out thank you to my advisor, David Miller, and the whole team from check-in to check-out, I feel safe, comfortable, happy, a very satisfied with the professional customer service I receive. read more

LaRoyne Brown always provides excellent customer service, and this visit was no different. I was preparing to take my Mercedes on the road for vacation, and he was attentive from the moment I arrived. He made sure my car was road-ready quickly and gave me peace of mind before my trip. I truly appreciate his consistency, professionalism, and care! read more

Fletcher Jones Imports - My Merceds road ready! - Car Dealers Near Me - Las Vegas, Nevada

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I recently purchased a used vehicle from Fletcher Jones Imports (about a month ago). My search began on Cargurus and concluded at Fletcher Jones Imports. Bryce Nass & the team at Fletcher Jones are professional, helpful, and above all honest. Bryce sent me video's and photos of the vehicle. Answered my questions in a timely manner. They ensured my experience with the dealership was 5 stars. I flew in from a few states away and met Bryce at the dealership. We test drove the car, inspected it, and he made sure everything was in place to close the deal and get me on the road in a timely manner. Purchasing a car out of state can be a concern. Bryce & the Team at Fletcher Jones eased my concerns and helped me to have a great experience. If Fletcher Jones has the vehicle you are looking for, rest assured, they will help to create a positive experience for you. Thank you Bryce, CJ, and the entire Fletcher Jones Team. read more

Fletcher Jones Imports - Cleaned, detailed, and waiting.. Thank you Bryce - Car Dealers Near Me - Las Vegas, Nevada

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I leased my Mercedes from them, great experience. I'd definitely go back, it was easy turning in the vehicle and no stress at all.

Great dealership! Fantastic customer experience. My service advisor, Danielle Wiley was awesome.

After saying I would never own another Mercedes again, my business partner convinced me to purchase the 2026 GLS 450. Reluctantly, we bought two -- one for her and one for me. To say I regretted that decision would be an understatement. Only two months into ownership, the glass panel between the windshield and the sunroof shattered when I opened the sunroof. That moment confirmed every negative feeling I had about buying the vehicle. I contacted a well-known glass company and was told they do not handle warranty work. However, they highly recommended reaching out to Dennis Ike at Fletcher Jones Motorcars. Calling Dennis was the turning point. He responded immediately. From the first conversation, his professionalism, responsiveness, and personality stood out. He walked me through the warranty process step-by-step and let me know his scheduler would be contacting me. Within 30 minutes, my appointment was confirmed. Due to business travel, I asked if I could bring my vehicle in a day early. Dennis didn't hesitate -- he said he looked forward to seeing me. When I arrived, he greeted me personally and had my vehicle taken in right away. I told him I would be out of town for about a week. His response: "No problem. Just call or text me when you return." When I did, my vehicle was brought around within minutes. Dennis Ike single-handedly restored my confidence -- not just in the service department, but in owning this vehicle. As a CEO, I deeply value exceptional customer service. Dennis is the embodiment of it. He is responsive, professional, efficient, and solution-oriented. Dennis Ike -- you made a believer out of me. You are the man. read more