Bought a used Outback, Sajjad was my salesman...great guy, explained the vehicle to me, encouraged…read moreme to take a test drive, which I did...smooth transaction with him, a little hiccup with financing that was eventually smoothed out. If you shop there, ask for Sajjad.

Came in for my VIP oil change and multi-point inspection. The new facilities are nice, clean and…read morespacious but I'm sure the cost trickles down to the customers. :[ My regular service advisor isn't in, bummer. Richard has been my service advisor the last two visits. He's efficient, nice, helpful and informative. I appreciate the service videos (thanks Dean!) that are sent so I can compare from one visit to the next as well as "lay eyes on the issues and repairs". The videos support subtitles which is also helpful when I don't catch what's being said in the video.

I have been doing business with Farris for the over 15 yrs and as always excellent service as…read morealways. Mo, was very accommodating on getting us in at a late notice. Thought the process he kept us informed on the diagnostics and recommendations for service.

Great dealer! Fair price. Aryan and Leandro were great to work with. Friendly and made the buying…read moreexperience easy. Good guys. I appreciate their help with trade in and financing. I will keep these guys in mind when looking for a vehicle.

I called about a vehicle I was interested in and spoke with Easton on the phone he got my…read moreinformation and I let him know I would be in later that morning. When I got there I was greeted by the front desk and Easton. Easton was very good and knowledgeable on the vehicle and made the whole experience amazing and was very personable. I ended up purchasing my dream car. The process was very smooth, no hidden extra fees , very straightforward.

I had an excellent experience working with Murad at Select Auto Imports. From the beginning, Murad…read morelistened very carefully to what I needed in a vehicle, especially regarding price, size, and overall practicality. He never made the process feel rushed or pressured, and he took the time to understand what would actually work best for my family. Murad was also extremely hospitable throughout the sales process, offering drinks and snacks and making sure we felt comfortable while we were there. He stayed in contact with me for months before the purchase, consistently providing updates on inventory and letting me know when vehicles came in that matched what I might like. One of the things I appreciated most was his willingness to match or beat offers from surrounding dealerships. That showed me that he truly valued my business and wanted to make the deal work. He also went above and beyond by helping solve current issues my wife was experiencing with her car, even though that vehicle was not purchased from him. I also want to recognize the finance manager, who overcame several would-be roadblocks during the financing process. He worked hard to make sure we felt extremely comfortable with both our purchase and our financing options. His patience, professionalism, and problem-solving made a major difference and helped turn what could have been a stressful process into a smooth and reassuring experience. Finally, I want to recognize Mr. Hajji, the owner, for the way he treated us. He made us feel like VIP customers and acknowledged that we had purchased from Select Auto Imports before. That kind of customer appreciation means a lot and is one of the reasons we continue to feel comfortable doing business with them. Overall, Murad and the entire team at Select Auto Imports provided outstanding service, professionalism, and care. I would highly recommend them to anyone looking for a dealership that values relationships, listens to customers, and works hard to earn your trust. -A. Muhammad

I just purchased a used car here and had a fantastic experience. I was looking for a Honda Fit-…read morethey had 9- and I called ahead the day before and they had the two cars I was most interested in right in the front. The staff were really nice and let me look at them and test drive them with tons of time. Once I decided, I talked to Junior about pricing. They are very upfront about the costs, and post on the wall the additional dealer fee. There are no add on costs, no surprise "transaction" fees, no upsells for stupid things like nitrogen in your tires. They also don't negotiate on prices. That can be good or bad, just know in advance! Once we agreed on the price, Junior arranged the paperwork. In ten minutes he had everything set up. He made a folder with the forms I needed to bring to the DMV and specifically stated what each form was for. We were done pretty quickly! 1st Choice Auto Sales was a great place to buy a used car. The staff are honest, direct, and upfront about the vehicles. I wish all car buying was like this!

Really bad car buying experience. Other reviews praise the "no pressure" style of the sales people…read morehere and that is certainly true. There's no pressure. They barely recall that you exist. Meanwhile, other dealers where I showed interest were courting my business relentlessly. 1st Choice is a 90 minute drive (3 hour r/t) from me but I was willing to travel. I test drove their inventory of manuals: a Fiat, Yaris and CruzeEco. The six-speed CruzeEco was perfect except for a whistling under the hood and TPMS warning light. On August 5, assurances were made that these issues would be fixed in a day or two. Not wanting to lose the car, I placed a holding deposit on it. Even once I put down $500, it took literally weeks and many false promises of being done "this evening or the next day" before this car was roadworthy on August 20th. I asked if we would get a break on the $8,800 price because of the long wait, and sales person Junior replied, "Sorry, no." As relieved as I was to finally take the car into my possession, I was disappointed in the entire situation and the terrible customer service up to and including the day I bought it. When we came to pick it up, the car had 1/8 of a tank of gas, not even enough to make it home. I asked about this and Eddie took it to fuel up. The Eco (manual) holds about 11 gallons; here was a chance to demonstrate some gesture of good will. Hilariously he brought it back w 1/2 a tank. Couldn't even bring himself to send me off on full. Just TWO WEEKS after purchase, the check engine light popped on. My mechanic discovered oil splattered all over the engine, the compartment that holds the oil was nearly empty and the valve cap was busted. I reached out to 1st Choice, manager Eddie was of course useless. He said none of this was covered under the warranty, but suggested I bring the car to him anyway, for out-of-pocket repair, knowing it was a 90 minute trip and the car was in no condition to drive. He refused to take responsibility for selling me a damaged vehicle, implying too much time had passed. Again, I bought the car August 20. This was September 4. Not wanting to waste any more time / energy / money with 1st Choice Auto, I paid my mechanic $400 for the work. Looking back I see as soon as I settled on this car and was no longer actively shopping around, it put me in a terrible position. I needed a new commuter right away and SHOULD HAVE BOUGHT ELSEWHERE, but the non refundable $500 deposit and the continual promises kept me locked in, so for weeks I was scrambling to get myself and my kids around without a commuter, both before purchasing and then again when the Cruze was in the shop two weeks later. I do love this pretty little car (see pics). It is so fun to drive and gets great mpgs - hence the "ECO." But was it worth all the long wait, all the hassle and extra expense??? I guess I'm struggling to understand why it was put for sale if it wasn't ready to be sold and why it never felt like any kind of priority for them to sell this car to me. In retrospect, I realize I appreciate being treated as a valuable customer by other dealerships interested in earning my business. With 1st Choice Auto, it's kind of the reverse. And I would not recommend.

It's been a long process looking for the perfect first vehicle for my daughter. It's her first car,…read moreher Senior year, and we are still fairly new to the area so she's had to make a lot of adjustments. We thought we knew what we wanted before we stepped onto the lot at Alexandria Toyota. A lot of time went into looking at safety ratings and budgeting. Rashed Haidery met us in the parking lot and he was friendly from the beginning. He listened to what we were looking for and made suggestion/comparisons. He told us about different features and answered questions about buttons we weren't sure about. He helped us adjust the seats and steering wheels in different vehicles and often walked away to give us time to talk. It was nice because we didn't feel like he was hovering over us. Several times, my daughter and I stayed inside a vehicle to look over features while my husband and Rashed talked. This allowed us to have our space to consider different options in the vehicles and compare them. I found this helpful as we didn't feel pressured into anything we did not feel comfortable with and it truly felt like a decision we made on our own. When we finally made a decision, Rashed walked us through the car buying paperwork process. Negotiations occurred, as they do. We met Jordy Williams, the Used Car Sales Manager, who worked with our budget as much as possible, and we felt comfortable with our final buying price. Jordy congratulated us, and especially our daughter, as this was going to be her car and a big deal! We appreciated how nice Jordy was to us and how he made us feel like we weren't just another customer off the street. We went to finance and spoke with Leo Aladwan, who was a pleasure to work with. He was warm and friendly. His demeanor was the exact opposite of what we were anticipating. The "paperwork" was done electronically and given to me on a USB drive and then also emailed to me, too. The process after choosing the vehicle was quite quick and pleasant. Everyone was friendly and I didn't feel like I was buying or paying for something that wasn't worth it. We came back the next day to drop off a cashier's check with Leo. This took about 2 minutes to get a receipt. Super easy! Before leaving, we stopped by the shop. My daughter got a butterfly keychain and an aqua colored Toyota stainless steel cup. Adam was very helpful while she made her decisions. Thank you, Alexandria Toyota! When it's time to trade in my vehicle, I know where my first stop will be!

Ms. Regina White really takes care of your car concerns. My 2006 Toyota Corolla with 200,000 miles…read morehad engine light check on for quite some time. I needed my emissions test and had to find the solution. My mechanic for the past 4 years ( had excellent reviews) could never find a permanent solution. I decided to try Alexandria Toyota despite some bad reviews because as I mentioned my auto mechanic shop had very good reviews and so I just can't rely on that anymore. I think some reviews are from family and friends. .... I explained my car problems to Regina, set my appointment date and time. They found the issue passed my emissions. I will not be returning to my previous mechanic and will get my car serviced at Alexandria Toyota and Regina.

Bill Colgate your response to my review is inaccurate. I called you twice on the day of my service…read moreappointment and sent multiple emails requesting your assistance at the time. 11 days ago via this Yelp review is the first time I received a response from you. Let's be clear, I drove 9k miles since purchase and your tech recommended that new pads and rotors we needed "immediately" in bold red ink. In your response you neglected to indicate why this job was done at no charge to me. It has never been about the cost, there was an attempt to deceive me and it backfired. I am happy to post both documents. I was looking for an apology, not an excuse, not a free service and not the defensive stance. You just don't get it. If you are a consumer please do your research prior to scheduling an appointment at this Annapolis Jaguar dealership for services.

The service department does not have customer service as their primary goal…read more The staff has been unprofessional and the new Range Rover had to come back multiple times to fix problems