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    Enterprise Car Sales

    2.8 (5 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    2 years ago

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    2 years ago

    We have been waiting for almost an hour and our rental is not ready. Worst place, unprofessional and under staffed.

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    2 years ago

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    CarMax

    CarMax

    3.3
    (15 reviews)

    @CarMaxVictorville, CA We went to CarMax Victorville on…read moreSaturday, June 27, looking to trade in our car. We found a vehicle we were interested in, and when the salesperson pulled up the Carfax report, we noticed it showed 3 previous owners and a reported accident -- but this was never mentioned to us before we asked. When we asked what happened in the accident, the salesperson didn't know, and simply told us "just to be sure," implying they don't sell cars with frame damage. That's not reassuring when the report is sitting right there, and no one can explain it. As buyers, we expect the person selling us a car to actually walk us through its history, not hand us a report and hope we don't read it closely. If we hadn't asked, we wouldn't have known any of this. Be sure to ask direct questions and read the Carfax yourself before you sign anything here. @CarMaxMurrieta, CA We visited CarMax Murrieta today to get an appraisal on our trade-in. We are the original and only owners of this car and have never been in an accident -- no claims, no repairs, nothing. So we were stunned when they came back and told us there was "frame damage" and asked if we'd been in an accident. We know our car's history better than anyone, and this simply isn't true. It's hard not to wonder if this is used as a reason to lower trade-in offers. If you're bringing a vehicle in for appraisal here, get a second opinion elsewhere before you accept what they tell you about your car's condition.

    The idea of CarMax is great, the place itself is not…read more I usually do the traditional dealership experience but the car I really wanted was here. My husband set an appointment to do the 24 hour test drive. Because of the timing with the kids getting out of school he called to ask if we picked it up early, could we still return it at 5pm the next day (like an hour difference). They said yes, not a problem. He went to pick it up and they essentially said whoever he spoke to lied to him and that it had to be returned exactly 24 hours after pickup, no exceptions. 24 hours and he had an appointment for when we dropped it off. We got there a little early and they said that they didn't have anyone available to assist us. The appointment meant nothing, we waited for over an hour past our appointment time before anyone could help us. We buy the vehicle and immediately start seeing things that were not obvious before. A crack in the windshield covered by a sticker (why did they cover it?), scratches all along the side of the car, the brakes squealed something terrible, taillight was full of water, one of they keys had a button that was taped on (not obvious because they had a cover on it), the list goes on. So my husband spends some money to get an inspection done at a brand dealership only to find that there are a myriad of things that were overlooked. CarMax did at least agree to do their own inspection and fix some of the things, but this truly should not have been an issue to begin with. So now our new to us vehicle has been sitting at CarMax for over a week to have some issues addressed. Exactly how I wanted to enjoy my purchase.

    Olympic Cash For Cars

    Olympic Cash For Cars

    2.0
    (18 reviews)

    Called to ask a question and asked the owner if he knew what cars he had in stock. He asked me what…read moreI need and I told him an Audi A3 side mirror. He said in broken english that they only buy cars at his junk yard, so I asked if he knew of any other ones in the area. He didn't even bother saying anything else and just hung up on me. Rude and impertinent for no reason what so ever. Additionally his website is not active and takes you to a spam site.

    A miserable excuse for a company. Don't even try doing business with them. You'll waste your time…read more Here's what happened to me: (1) I called yesterday, and they gave me a quote for the pickup of my old car. They said they would show up this morning between 9:30am and 10am. (2) After waiting until 10:15am, I call their office and ask where they are. They give me the phone number of the driver and ask me to call them directly. (That's customer service fail #1. You don't have your customers call your drivers. Call your drivers yourself, and you call your customer back.) (3) I call AND text the driver. No response. (4) At 10:25 I call the office back. The office guy says he will make a call and call me right back. (5) It's now 10:35, and the office has not called me back. (Customer service fail #2. You do not tell your customers that you will call them back, and then not call them back.) I call them back. They now give me the number of a *different* driver to call. (6) I call the number of the new driver. The new driver says he needs a couple of hours because they're out of drivers. I respond, patiently but firmly, that that's not going to work, because they told me yesterday that they would come between 9:30am and 10am. He says he will call me right back. (Customer service fail #3. No apology, no word of explanation as to why I was told one thing but given another.) (7) It's now 10:45am. I call the office number, and the guy in the office pushes the "decline" button; I am sent to voicemail after one ring. I then call the second driver number again, and after one ring, he does the exact same thing. (Customer service total strike-out. You don't ignore customers. Period.) This is the first one-star Yelp review I've given. I'm normally able to find *some* sort of silver lining that merits at least two stars for a company. Not these guys. There is not a single redeeming quality about their entire operation.

    Victorville Motors Chrysler Jeep Dodge Ram FIAT

    Victorville Motors Chrysler Jeep Dodge Ram FIAT

    2.6
    (423 reviews)

    Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

    Shout out to Magic Mike and Jimmy Becerra, the dynamic duo!…read more My stepdad, Fred, needed a new car after his truck's engine needed to be replaced. Since his truck was already in the service department at Victorville Motors, he had his eye on a few cars as a replacement. Mike and Jimmy B made the car buying process smooth and transparent. Every car buying process should be like this. Initially, Fred was set on buying a Honda he'd seen, but after test-driving a Kia, he was pleasantly surprised by the performance and features. Mike and Jimmy answered our questions, showed us the Carfax, reviewed the extended warranty with us, and answered many questions. I appreciate their patience and kindness during this process. I've had some unpleasant experiences with dealerships, but this was a pleasant experience. They were upfront, honest, and transparent, ensuring Fred was satisfied with his purchase. As a military family, we were grateful to receive a military discount. They respected my stepdad's budget and ensured he got the best deal possible. He was able to trade in two cars, which we didn't know was possible, and that helped to decrease the loan amount, along with the military discount and any end-of-year sales they offered. The whole process, including test driving two cars, took about five hours, which was time well spent. I didn't want to feel rushed, and we wanted to get our questions answered before he committed to such an important and necessary purchase. It was a special day for us as it was my mom's birthday, and it's been five years since she passed away. I know she would have approved of his car purchase and would be so happy that he got such a great deal. Thanks again to Mike and Jimmy for making this a truly memorable experience! A lot can change in a few years. I believe Victorville Motors can continue to exceed expectations and move in a positive trajectory into 2024 and forward.

    Bell’s Trucks and Vans Wrecking

    Bell’s Trucks and Vans Wrecking

    3.5
    (2 reviews)

    As an industry professional, I've done business with this company multiple times. The last two…read moretimes the part I purchased were defective and I've had to return them. Things happen, I understand that these are used and untested parts. The way this company handled the entire transaction upon my discovery of engine fault, is completely unacceptable. This last purchase was an engine I purchased in February and paid for 1 year coverage with labor. Labor rate they use is national average from 1990 I'm assuming. Since February I've been telling them this engine I purchased was defective. They would send a mechanic to come inspect it, back and forth delaying my progress by 3 weeks at time while they try to schedule their mechanic to come and inspect it. The person they did send knew nearly nothing beyond mechanical issues that he barely even tested for. Fast forward to September when they finally agree to come take their engine back, refund my money and pay labor. Delays pick up by a week again with some lame story about the driver and check not being with the driver etc. says he will call back but literally never does. I had to continuously chase the dude down. I recall the motor being stripped at arrival and instructed my staff to remove everything in preparation. Their guy arrives, takes engine, no check in hand as promised. After a call, I'm told they have to inspect and check before delivering my money. My customer is delayed their vehicle and my time again wasted. Then, no phone call, no single ounce of communication a refund check arrives with $350 deducted for missing parts. I call again and say all parts are at my shop and I can happily bring them over for the $350 back to me. I can't remember what an engine looked like 7 months prior! Guy goes he's gonna talk to the boss and will let me know in 1 day since he's already left. 5 days goes by and again nothing. I finally call them and he gives me a BS story of once a check is written and money deducted for parts removed, there's nothing they can do. These guys are crooks. I am never doing business with this company again. Two stars for their consistent answering of the phone and somewhat friendly demeanor when speaking.

    Outstanding Service, Expertise, and Integrity at Bells Trucks & Vans…read more Bells Trucks & Vans sets the gold standard for excellence in the commercial truck and van industry. From the moment you arrive, it's clear this is a well-run operation built on knowledge, integrity, and exceptional customer service. Mike, the owner, is extraordinarily knowledgeable and fair--someone who leads with honesty and professionalism. He takes the time to educate, not sell, ensuring every customer fully understands their options and feels confident in their decision. His depth of experience with commercial trucks, cargo vans, and fleet vehicles is immediately evident, and his transparency is truly refreshing. The yard staff and sales team are equally impressive. Every interaction reflects a team that is well-trained, attentive, and genuinely invested in helping customers find exactly what they need. They go above and beyond at every step--answering questions thoroughly, offering guidance, and making the entire process smooth and efficient. Customer service at Bells Trucks & Vans is simply impeccable. This is a business where leadership, staff, and service align seamlessly. If you're looking for high-quality trucks or vans, honest pricing, and a team that consistently goes the extra mile, Bells Trucks & Vans is unmatched. I recommend them without hesitation.

    Avis Car Sales

    Avis Car Sales

    3.6
    (31 reviews)

    As soon as I arrived there Kelley helped me. I told her what…read moreI wanted and she grabbed a handful of keys for cars for me to test drive. I chose a 2020 with below 30 thousand miles. This car was like new! I was given above blue book value for my trade in. The price on the car I purchased was below blue book value! A win win for me! Skip the dealers. The used cars there are very expensive and nothing to choose from. Avis had a large lot with many cars to choose from with great prices.

    I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

    Enterprise Car Sales - car_dealers - Updated August 2026

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