To me it's crazy to think of a car rental location as being good enough for a five star rating but…read moredamn if this Alamo location hasn't time and time again proven to be top notch in every way. Rate: Usually not the cheapest at the airport but by no means is it the most expensive either. You can try to save a few bucks by going with someone like Thrifty or Enterprise but then as the saying goes with you get what you pay for either in terms of car selection/quality/being asked fifty questions as to why you won't accept every add on they ask you about. Car: They initially gave me a Ford Fusion that looked alright but the trunk was very small due to it's odd design and when I got inside it looked like Cookie Monster rented the car before me as there were crumbs all over the front two seats and in the center console. A quick trip back to the counter led to a free upgrade to an almost new 2017 Chevy Impala LTZ which was a really sweet ride in every way. Service: As I mentioned prior, I felt the need to go back to the counter versus sitting in dirt/filth/crumbs and the person I dealt with had no problem giving me keys to whatever as she was mortified about the condition of the first car. It would be nice if they would have someone out in the temporary rental lot to do returns like other companies have but that's not a big deal as the walk to the terminal is very short. Overall it was another good experience with Alamo. They get the fifth star from me simply because over the years they've proven time and time again that at least in this area they have the best mix of service + car selection + price. Even with the small hiccup on the first car I have no problem recommending them to anyone.

Garbage customer service. Was told someone would be at the desk by customer service around 4 pm…read moreuntil 1 or 2 am, walked up around 1130pm and the lights were off and whomever was supposed to be there had locked up and left. Customer service unable to contact anyone local, so no help was coming. Was told to return tomorrow for car. Was just left stranded at the airport by this company. I hope the clown who left before the shift ended losses the job.

DO NOT rent a car from these guys! "Almost new" is 95,000 plus miles. The check engine light was on…read moreand they told me "It's fine." Wipers did not work properly - did not get much off the windshield. Cruise control failed on the down hill - it just kept going faster and faster. The car was dirty, including the windshield. In the worst Noreaster on record - halloween was cancelled - there was no ice or snow scraper in the car. I returned the car after 2 days saying I thought it was unsafe to drive. "That's news to me." was the response. They charged me $20 a day plus taxes and an "administrative fee" of 5%. In addition, the gas tank was empty when I got the vehicle, so I filled it. I asked if they could just give me credit for the gas ($50 worth) and we'd call it even. He pointed to a sign on the wall which said "NO CREDIT FOR GAS. IT IS WHAT IT IS." So I have learned a very expensive lesson - $100 worth. My husband just died, so I guess I wasn't thinking very well. Tell anyone you know, these guys are entrepreneurs who are out to make as much as they can off unwary customers. It's become the American Way.

DO NOT RENT HERE! They want to put a $350+ deposit on your card FOR EACH WEEK!! And when I…read morerefused to take out the extra insurance the old man started yelling at me that I was wasting his time, and screamed at me to get out!! He wouldn't tell me all the extra added costs until after charging my card and then he screamed about the cost of using his paper forms! This place is nothing but a rip off, plus they have old junker banged up cars. Do yourself a favor and stay clear. Just go to Enterprise . They have much better deals.

We had a great experience with this location! We ran into a flight cancellation returning to our…read morehome airport, and Desiree took the time to help us with our rental car and adjustments. She was super patient, helpful and clear, even at the end of her shift! Given all of the flight complications this week, she helped make our trip possible.

They are forever changing the requirements have never had such problems trying to rent from them…read moreand it seems it's this location more than others.

This is my second rental experience with Kulp. I went with them on the recommendation of the body…read moreshop. So far, I am very disappointed. Our first experience, we ended up with a small SUV when a large SUV had been ordered. They were able to exchange it on the last day of the rental. This time, I made the reservation a week in advance and was told a full-sized SUV was no problem. After the body shop closed on Friday, I was told there would be a small SUV waiting for me at the body shop on Monday. This is no way to run a business. I think I'll be taking my business elsewhere.

WE had reservations for a rental at ABE for 2/8?2026. They were to be opened until 11:30.Our plane…read morecame in at 10:50 we went to the desk to find out they left at 7:30P.M.. They left us high and dry with no vehicle, after several requests for a refund to our card we are being totally ignored. It is going on 2 months . No one gets back to you and it's impossible to make contact. They need to be reported to BBB . I would not recommend them to ANYONE!!!!!

Worst expeeience in my rental history and the rate is zero but thw system does not alliw. Reserved…read morea car for a meeting ( since mine is under repair), at ABE airport. Arriving on time , the agent infirmed me thatcno cars were available and on top of it the " manager" a woman was so fiull of herself that used derogatory language towards Priceline who was the rental booker. Scrambling over the issue, i rented elsewhere. No more HERTZ, and its subsisiary who emplys idiots ( the same she called the priceline employees).

After smashing up my car on a guardrail, I needed a vehicle for a couple weeks, and the team at…read moreEnterprise on Stefko Blvd set me up with a new Kia. The car itself was great, and I can't say enough good things about Enterprise. I'm hoping not to visit this exact scenario again any time soon, but if I am in need of a rental car in the future, Enterprise will be my go-to. Their location was very busy when I picked up the car and dropped it off, but both times there were a lot of staff available and I didn't wait long without someone checking on me, making sure I was being taken care of. Alejandro in particular was a great help. He and Enterprise worked directly with my insurance company and the process was extremely easy. He gave me the details on the car, my responsibilities, extended coverage and gas options, everything you'd need to know, but still got me out of there and on my way pretty quickly. And I had the same easy experience when I returned the Kia two weeks later. I don't hesitate to recommend this Enterprise location, if you need a rental car. Also, Alejandro advised that they sell cars too, something I was previously unaware of. So, something to keep in mind. Thank you, Enterprise!

From the owner: Need a rental car in Bethlehem, PA? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bethlehem location today.