We had a great experience with this location! We ran into a flight cancellation returning to our…read morehome airport, and Desiree took the time to help us with our rental car and adjustments. She was super patient, helpful and clear, even at the end of her shift! Given all of the flight complications this week, she helped make our trip possible.

They are forever changing the requirements have never had such problems trying to rent from them…read moreand it seems it's this location more than others.

They gave me a car with a nonworking key fob, smelled like cigarette smoke, broken gas gauge and…read morethe front end shook at 60 mph. I had to take it back for an exchange. Good thing I wasn't on a time constraint. I will never use them again!

The customer service/agent at the counter, was not to pleasant and or friendly. She was very…read moreshort about my situation, and left a take it or leave it attitude. I will definitely try other options next time!!

This airport is very calm and they amazing prices I love flying here I love their planesread more

Great airport! Efficient and decent choices for food and drinks…read more Sat at the bar as we waited for our plane and had a which wich. So fun.

To me it's crazy to think of a car rental location as being good enough for a five star rating but…read moredamn if this Alamo location hasn't time and time again proven to be top notch in every way. Rate: Usually not the cheapest at the airport but by no means is it the most expensive either. You can try to save a few bucks by going with someone like Thrifty or Enterprise but then as the saying goes with you get what you pay for either in terms of car selection/quality/being asked fifty questions as to why you won't accept every add on they ask you about. Car: They initially gave me a Ford Fusion that looked alright but the trunk was very small due to it's odd design and when I got inside it looked like Cookie Monster rented the car before me as there were crumbs all over the front two seats and in the center console. A quick trip back to the counter led to a free upgrade to an almost new 2017 Chevy Impala LTZ which was a really sweet ride in every way. Service: As I mentioned prior, I felt the need to go back to the counter versus sitting in dirt/filth/crumbs and the person I dealt with had no problem giving me keys to whatever as she was mortified about the condition of the first car. It would be nice if they would have someone out in the temporary rental lot to do returns like other companies have but that's not a big deal as the walk to the terminal is very short. Overall it was another good experience with Alamo. They get the fifth star from me simply because over the years they've proven time and time again that at least in this area they have the best mix of service + car selection + price. Even with the small hiccup on the first car I have no problem recommending them to anyone.

Garbage customer service. Was told someone would be at the desk by customer service around 4 pm…read moreuntil 1 or 2 am, walked up around 1130pm and the lights were off and whomever was supposed to be there had locked up and left. Customer service unable to contact anyone local, so no help was coming. Was told to return tomorrow for car. Was just left stranded at the airport by this company. I hope the clown who left before the shift ended losses the job.

You know, it might just be me, but I've never been a fan of corporate mergers…read more The companies always sells it as some panacea that will be better than peanut butter and jelly with all of these "amazing synergies" but too often it turns in to something more like tuna fish and raspberry syrup. Case in point, the Budget & Avis merger from ten years ago. What you have at this location is a general ineptness and incompetence that's truly hard to beat. 1. Prepare to be downgraded (without any compensation or benefit to you) or given The Hard Nine with being forcibly upsold since there's a good chance the size vehicle you reserved isn't available. 2. Booked satellite radio in advance or chose it as an add on at the counter? Good f-ing luck with that. The agent will tell you the car has it except when you get to the car, you'll find out really quick it's not Sirius XM capable. This location for both Budget and Avis likes to have a lot of Kia vehicles in their fleet except most Kia models in general are not built with Sirius XM as an option. The car radios are from 1995. It's a 1/2 step over having a damn 8-track player. Now comes my favorite part, the old misdirection blame game. If you have any billing issues or issues in general the actual location takes no responsibility and tells you to call the corporate 800#. If you make the mistake of calling them, you get into a conversation with a rep. whose command of English is rudimentary at best and in the end only wants to route you back to the location where the rental was at which of course restarts the cycle all over again. I get it. Budget at times has some decent rates especially if you pre-pay. Don't fall for it. Far too much frustration, bullshit and credit card chargeback headaches needed after the fact to get Budget to make things right and live up to their end of the deal.

Your sales agent known only by name "Kathy" at Lehigh Valley International Airport (ABE)…read morespearheaded an extraordinary effort to find my prescription Harley Davidson sunglasses, and house keys that were left behind when I returned your vehicle during the early morning hours of February 1, 2024. Both items were critically important to me, and through Kathy's caring efforts a few days later, she impacted recovery. This never would have occurred had she not intervened in a very professional manner after taking my call, and that was evident in her most pleasant talking voice. While many of your agents have pleased me by offering excellent service over the years, Kathy deserves to be recognized not only by me, but by those who have so much to gain, and more by renting from Budget Car Rental. Respectfully, Bobby Zampetti, Ret., Music Teacher, Tunkhannock Area School District Tunkhannock PA (Wyoming County)

Dollar Car Rental / Hertz is a GARBAGE. The Orlando Sanford International Airport location is a…read moreperfect example of how SHITTY this company is. It took us over half an hour dealing with an incompetent girl to get a rental car, and we needed assistance from the local police. In the end, we switched to AVIS, which was the same price AND took less than 5 minutes to rent a car. Long story short. We made a reservation a week before the trip to the SFB airport in Orlando, FL for a mid-size SUV. However... once we arrived to Dollar kiosk, the girl with a teenage face told us that they had no car available at the rate we rented the car for. She told us with a smile that for an extra $35 daily, she can upgrade us to a Volvo. We declined and asked for a manager's assistance - she refused to call the manager. We asked for help renting a more affordable car, as they advertise - she refused. We asked again for the manager - she said that he is not present. We did create a new reservation online. The audacity in Dollar Car rental must be on sale, because she refused to further assist us and asked us to leave, but this time - we REFUSED. This immature girl called 911, and an officer had to come and explain to her how to do her job. She almost cried. My wife, meanwhile, made a reservation at AVIS, and after a half-hour nightmare at Dollar / Hertz Rental in SFB, we got a car in a few minutes from AVIS. When we were leaving Dollar / Hertz Car Rental and the officer left, the girl was screaming at us that I can go ahead and call a corporate and make a complaint. I am not sure if she is mentally impaired or just had her period, but we didn't ask. However, I did make two phone calls to Dollar Car Rental customer care after we returned from the vacation. Each time a Dollar rep hangs up on me. So you can see how Dollar / Hertz cares about the quality of their service. Our advice is to avoid unrealistic prices and GARBAGE service at Dollar / Hertz Car Rental, as it may ruin your vacation. You know what they say, you get what you pay for. Our best bet for renal is go to AVIS and have peace of mind. Attached, you can find a photo of the mental girl who needed the police to explain here what she is being paid for. Hope it helps.

if i could give a -100 i will. i had a reservation . i gave…read morethen a address and the return that was giving to me was 2 hr away. i found one that was 45 min.away. i call to request a change they want me to paid $350 which it ridicules the policy sais $13. i try to request than a 2 day extension to see if that was better nope she said $400 extra in top of the 250 i paid for 1 day. was upset i had to have the family member drive me 4 hr both way, this ridicules never again i will rent . in top of that the car had dent and it was not working right DONT RENT FFROM THEM. I WONT RECOMMEND IT ........... MADE MY VACACION A HEADCHEAD . I WONT EVEN GIVE THEM 1 START

Our experience with Thrifty was great! There was no long line and the service fantastic! The…read moredeposit was steep ($350), but that might just be a location thing as I typically only rent cars on the west coast.

Tried to call to ask a question. Instead of a real person we got an AI person. They could not…read moreanswer the question so we had to drive almost half an hour to speak to someone.

Our flight from Allentown to Myrtle Beach was fine. The day we were to come home, we received a…read moretext to come to the airport 3 hrs before our scheduled flight in anticipation of an exceptional amount of people. Our flight was postponed 3 additional times, then cancelled. By this time it was almost midnight. The airline offers no help, advice or direction as to how you can get home. YOU ARE ON YOUR OWN! We had a difficult time because most car rental places would not do a one way rental. Thanks to AVIS! They did one was rentals for many of us to be able to get home. It's not only that we want to go home, many other things need to be considered. My husband only had so much insulin with him. I had a job to go to. We had a dog sitter to pay. We had the expense of another night in a hotel because I didn't feel we were fresh enough to start out driving at midnight on a 10-12 hr trip home. We sat in TREMENDOUS amounts of traffic driving from Myrtle Beach to Allentown, Pa on a Friday. I can complain all I want. The airline gave us $100. each and a voucher for the flight cost (about $125.) But the hotel was $96., the car was just shy of $400. plus gas and our time. The plain truth is... The airlines just DONT CARE!

I was in line to board my flight from Lehigh Valley airport. The staff scanning your ticket told me…read morei had to put my cell phone case, that was hanging around my neck, into my carry on bag. Allegiant airline trained their staff to count my cell phone case as a carry on item. That is poor customer service.