To me it's crazy to think of a car rental location as being good enough for a five star rating but…read moredamn if this Alamo location hasn't time and time again proven to be top notch in every way. Rate: Usually not the cheapest at the airport but by no means is it the most expensive either. You can try to save a few bucks by going with someone like Thrifty or Enterprise but then as the saying goes with you get what you pay for either in terms of car selection/quality/being asked fifty questions as to why you won't accept every add on they ask you about. Car: They initially gave me a Ford Fusion that looked alright but the trunk was very small due to it's odd design and when I got inside it looked like Cookie Monster rented the car before me as there were crumbs all over the front two seats and in the center console. A quick trip back to the counter led to a free upgrade to an almost new 2017 Chevy Impala LTZ which was a really sweet ride in every way. Service: As I mentioned prior, I felt the need to go back to the counter versus sitting in dirt/filth/crumbs and the person I dealt with had no problem giving me keys to whatever as she was mortified about the condition of the first car. It would be nice if they would have someone out in the temporary rental lot to do returns like other companies have but that's not a big deal as the walk to the terminal is very short. Overall it was another good experience with Alamo. They get the fifth star from me simply because over the years they've proven time and time again that at least in this area they have the best mix of service + car selection + price. Even with the small hiccup on the first car I have no problem recommending them to anyone.

Garbage customer service. Was told someone would be at the desk by customer service around 4 pm…read moreuntil 1 or 2 am, walked up around 1130pm and the lights were off and whomever was supposed to be there had locked up and left. Customer service unable to contact anyone local, so no help was coming. Was told to return tomorrow for car. Was just left stranded at the airport by this company. I hope the clown who left before the shift ended losses the job.

I'm only giving it one star bc I have to just to make a review…read more I recently went to rent a car reserved it online and the total came out to 300$ (rounded) well I go to pick the rental up and they proceeded to tell me I needed 250$ refundable fee, and 350$ insurance bc they said my insurance wouldn't cover it (they do and still would have been less then what enterprise said) so with my rental and fee and their insurance they were trying to charge me 800$ for one week. For a small sedan, that was advertised as a newer model of 2018. They wanted me to pay 800$ for a 2009 rental for one week. For all that I could have bought a car with that 800$ as a down payment with my own car as a trade in. The FALSE ADVERTISING IS WHAT REALLY PISSED ME OFF. Needless to say I did not rent a vehicle from them.

Cathy was absolutely horrible to work with and has no problem scamming you out of your money. She…read morewill back her staff members off complete lies and even if you show her proof she will deny it. We filled the gas gauge of the vehicle at the gas station across the street, the associate claimed the gas wasn't filled to a full tank even thought the gauge was on "F." Then tried to charge us for it. She claimed we needed a receipt to prove we filled the car up. We left to go back to the gas station for a receipt, then still charged us and began debating us. She talked over me and my aunt multiple times and still charged us $19.58 fuel charge on a full tank of gas. She then refused to give me her Boss' information besides his first name and gave me a phone number that was a non working number. They prey off people who don't have time to dispute their tactics. Don't bother renting from this location unless you want numerous issues and like associates who scam you out of your money.

We had a great experience with this location! We ran into a flight cancellation returning to our…read morehome airport, and Desiree took the time to help us with our rental car and adjustments. She was super patient, helpful and clear, even at the end of her shift! Given all of the flight complications this week, she helped make our trip possible.

They are forever changing the requirements have never had such problems trying to rent from them…read moreand it seems it's this location more than others.

This is my second rental experience with Kulp. I went with them on the recommendation of the body…read moreshop. So far, I am very disappointed. Our first experience, we ended up with a small SUV when a large SUV had been ordered. They were able to exchange it on the last day of the rental. This time, I made the reservation a week in advance and was told a full-sized SUV was no problem. After the body shop closed on Friday, I was told there would be a small SUV waiting for me at the body shop on Monday. This is no way to run a business. I think I'll be taking my business elsewhere.

WE had reservations for a rental at ABE for 2/8?2026. They were to be opened until 11:30.Our plane…read morecame in at 10:50 we went to the desk to find out they left at 7:30P.M.. They left us high and dry with no vehicle, after several requests for a refund to our card we are being totally ignored. It is going on 2 months . No one gets back to you and it's impossible to make contact. They need to be reported to BBB . I would not recommend them to ANYONE!!!!!

Worst expeeience in my rental history and the rate is zero but thw system does not alliw. Reserved…read morea car for a meeting ( since mine is under repair), at ABE airport. Arriving on time , the agent infirmed me thatcno cars were available and on top of it the " manager" a woman was so fiull of herself that used derogatory language towards Priceline who was the rental booker. Scrambling over the issue, i rented elsewhere. No more HERTZ, and its subsisiary who emplys idiots ( the same she called the priceline employees).

After smashing up my car on a guardrail, I needed a vehicle for a couple weeks, and the team at…read moreEnterprise on Stefko Blvd set me up with a new Kia. The car itself was great, and I can't say enough good things about Enterprise. I'm hoping not to visit this exact scenario again any time soon, but if I am in need of a rental car in the future, Enterprise will be my go-to. Their location was very busy when I picked up the car and dropped it off, but both times there were a lot of staff available and I didn't wait long without someone checking on me, making sure I was being taken care of. Alejandro in particular was a great help. He and Enterprise worked directly with my insurance company and the process was extremely easy. He gave me the details on the car, my responsibilities, extended coverage and gas options, everything you'd need to know, but still got me out of there and on my way pretty quickly. And I had the same easy experience when I returned the Kia two weeks later. I don't hesitate to recommend this Enterprise location, if you need a rental car. Also, Alejandro advised that they sell cars too, something I was previously unaware of. So, something to keep in mind. Thank you, Enterprise!

From the owner: Need a rental car in Bethlehem, PA? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bethlehem location today.