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    Hertz Rent A Car

    1.0 (1 review)
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    5 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(8 reviews)
    1.5 mi

    I had a reservation at the Lockport location booked through Priceline yesterday (3/16/2026)…read morereserved for 11am. My ride was late picking me up, so I got there at 12:15 pm The person at the desk, Matt who told me that he was the manager, said that he had no car for me because I was late. I asked why the car wasn't held until they at least called me to check with me to see if I was coming for the car? He said that they hold cars for about 30-45 minutes and that a customer with no reservation walked in at 12:05pm and got my car. He said that it not his job to call me. I asked if I could get one of the other cars on the lot and he said that they were all reserved. I asked what we could do at this point to resolve the problem and he said that there was nothing he could do. I told him that if he was really the manager, he was really bad at his job. I left and went on Priceline as soon as I left and looked up that location for the same day for a 2:00pm pickup and they had cars in every category available. (see the attached picture) Somehow, Matt could not find a car for me, but I was able to walk outside, get on my phone and book a car for that same location. I worked in the retail business as a district manager and regional manager for large companies for almost 40 years. So, you can believe me when I say that if this rude, lazy person is the face of your company, you have a problem.

    I had confirmation that I had a rental on reserve at Lockport Enterprise, yet they had no car for…read moreme. Instead of trying to find me one at another location, I got the broken record that they had no car. I asked if they had the same confirmation I had trying to trouble shot they probem, the response was that they had no car. I asked if maybe there was one at another enterprise, they told me to call. The Amherst Enterprise found my reservation for Lockport, honored it, and I was out of their store in less than 10 minutes. So, like the Seinfeld episode, Lockport can take a reservation but they cannot keep a reservation and their customer service rep who answers the phone offer no customer service at all. Go the one further South on Transit in Erie County - its worth the drive.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(13 reviews)
    13.8 mi

    Enterprise has been nothing but a headache every single time I've dealt with them, and at this…read morepoint, it feels like they don't even try. A couple of months ago, I rented a car while my truck was in the shop. What I got was a complete joke. The car smelled like straight-up weed, no cleaning, no care, just handed off like that's acceptable. It had maybe 20 miles to empty, was missing a rim, and somehow they still had the nerve to charge premium prices for it. Charging top dollar for bottom-tier quality is wild. Then I gave them another chance, big mistake. Rented a car for my daughter, and the tire keeps losing air. Their solution? "Take it to Mavis." Seriously? I'm paying you, not signing up to run errands and fix your rental fleet. That's not just inconvenient, it's lazy customer service. And it gets better, their backup plan was to tell me to call back in a couple of hours to see if anyone had returned a car. So now I'm expected to sit around and hope something becomes available? Unreal. What makes it worse is that there aren't many alternatives in Niagara Falls, so customers are basically stuck dealing with this nonsense. If there were better options, I'd be gone immediately. And unfortunately, the Niagara Falls local store, Dollar General, isn't renting out cars. At this point, it's clear they don't respect their customers' time, money, or basic expectations. Overpriced, poorly maintained vehicles, and zero accountability. I'll be warning everyone I know about this location.

    It's been so easy to rent from here. Great location and I've had nothing but a great experience…read morewith staff. One time we rented a car for the wrong day and showed up a day later... he said it was no problem and got us on the road with another car ten minutes later and no weird fee for missing our other one. I'll definitely keep coming back.

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    Hertz Rent A Car - carrental - Updated June 2026

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