I needed a rental for a 3-4 day period while my own vehicle was being repaired due to slight body…read moredamage. First off, the gentleman who runs this location is super friendly and is all about putting the customer first aka great customer service. When I requested my rental via their website, I asked for a compact car, and when I arrived to pick up my rental he allowed me to select the color I preferred. They have great hours and all in all, the rental process from start of finish couldn't have gone more smooth. I would also like to add, although there is an Enterprise Rental in Arnold as well, I did try them first, being I would need a ride to and from the repair shop. I found them to be at least $12-15.00 more per day and they were not friendly, nor would they work with me when it came to transportation. I was told by Enterprise that if I wanted a 8am pickup, expect to wait till at least 10. In summary............consider Budget / Avis in Arnold before you even consider Enterprise. I will certainly be back for any future rentals!

Recenttly, on June 7th, I had a minor accident and needed a rental. Regetfully, I chose budget…read more When I arrived to pick up the rental, everything seemed to go smooth. The gentleman helping us was nice. He was one of the managers he got me into a Hyundai Sonata. Seemed perfect for my use. During the paperwork he told me that he "hooked me up" with the managers package. After my questioning, he explained if anything went wrong with the vehicle I was not liable. He said it would take the place of the regular insurance usually purchased. Although I appreciated it, I chose the other insurance also. Kind of like a stacker in case something unheard of may happen. Everything seemed fine. He told me he could take it in to vacuum it real quick if I would like. As I looked inside there were a few stray grass clippings but I didn't need it spotless. Just get me to and from work the next few days. So I drove away in my Hyundai a happy man. 2 days later I heard word in my car. I called the customer service number as it was after hours. I explained I could drop it off in an hr or 2. But asked since it was after hrs if I would already be charged for another day. "Depends". Was the answer I got. Do I asked how so? She said well if It was due back by 6 the you will be. But if not you won't. II told her if I'm getting charged for another day I'll just keep it another day. "Well you're going to pay extra" she stated. I'm aware, but since I'm already locked in to the extra day being as it's 6:15 now, I may as well just keep it. "Well of it was due at 6 you should just drop it off now" she added. I said well thank you but I'll go ahead and get my moneys worth and keep it "that's fine but they may charge you more if it was due in and ur late". I said so because I'm late they are going to jack up the price? "Ya they can". I said well if they are I'll bring it back open what price does it show? "Well idk I can't see it on my computer you won't now till u get the bill". Well then, I. Was getting kind of irritated now, I I'll still have to pay it so again I'll keep the car "fine' she says and I hung up. The next evening I headed out with my mother behind me to exchange cars. I told mine to the carwash and vacuumed it. Even the trunk. And then drove to Arnold. I stopped at the closest gas station to the rental place and told them inside needed to fill up but didn't know how much it would take. He said just pump it till it clicked. So I did. I went back in and paid at register, thanked him and left. I thanked my mom for the assistance and following me. She had actually used her credit card because all I had in me was a debit card they won't accept debit. I walked inside to another gentleman who said you dropping off,! I said yessir. Do I l I'm eft. I was fine until 5 days later. My mom called and told me on her credit card for those 3 days she was charged $765.00. . After contacting them for 3 days I reached someone who asked for a lot of info llleading me to eventually call with my mother now on day 4. I had to call with my mother on the line. I asked the gentleman when they closed. He told me 9pm they closed at 7. By day 5 I knew I was getting strung around. finally reached them The lady then said she would email a decision in a few days. S days later mom calls again. They charged for me being the driver her the cardholder. . My mom then explained again about the mgr the hookup etc. The lady told us she would look into it again and see what could be done.. 3 more days passed. We got another email. This time a different manager. L. She then started it was actually because I didn't gas it up before dropping it off. My mom told them which gas station I went to , what time, even a description of the person working as I remembered. I added on there if they needed proof I could be seen on the stores camera I'm sure on that day and time getting gas and dropping it off. Yet once again the new manager stated she would ","talk to the gas statíon and get back to us. We are now on about day 10 of verbal disagreement.. A 3rd email from yet another different manager. ----see a pattern forming here??......the last email now stated after investigation it was a fee for not vacuuming when I returned the vehicle.At this point we were done. My mother and I demanded pics of the vehicle when they accepted it to show us what proof they had of a $450, vacuum job that needed to be done It has been 4 days and we have not heard back from themb Just simply a crooked company running shady corrupt business in our turn of Arnold Mo Iif you Google the same situation, it shows up as a scam with numerous others telling a very similar story.! I will not let this go!

Made a reservation for pick up at 10 am on 11/28/22 with Owen on 11/18/22. get to facility to be…read moretold there are no available units. Okay, so you can't call and let me know that beforehand?? Secondly, I was not offered the option of calling another facility to see about availability, was just told I'd go on a waiting list! Not helpful! Why make a reservation if you can't honor it? reservations should also come before walk ins. The festus location is a joke. This is the second time we've made a reservation to be left stranded!!!!!!!

We broke down while traveling and landed in Festus, MO. We called the local enterprise store and…read moreCorey not only had a great vehicle I could rent, but picked me up at our hotel, gave me ideas on places to eat, and on hiking trails in the area. I felt safe and at home in their care. A hundred thank-you's!

My son hit a deer this morning so I called Enterprise for a rental. The lady on the phone was…read morefriendly just doing her job but enterprise has rules about giving prices for rentals over the phone with a list of question no one has an answer for like how long will you need the car? Without a Crystal ball how can anyone know that answer? Even the shop can't know the answer they can only guess. I always try to do business locally but looks like I'll have to go elsewhere. That the world we live in today they want all your life information all your data so they can sell it? Why? Just answer the question every person who needs to rent a car wants to know. HOW MUCH WILL IT COST!!!!!!!

We honestly had the best rental car situation at this location! The staff were so friendly and…read morehelpful and they were very thorough when it came to inspecting the car and getting us set up. There was a little confusion about the gas tank when we returned it and they went out of their way to correct a mistake in their system. The Toyota RAV4 we rented was okay, nothing amazing but it got the job done! Thankful for the great staff for making it an easy transition for us.

Very helpful and professional people , very patient with all my questions, gave me an estimate and…read moretook the time to explain the repair process. If you are in need of body work or alterations I would recommend you stop by and talk with them.

They above and beyond for us . Great job on my '72 VW bus. Tough job and they got it done quickly,…read moreI highly recommend Kevin Ball Auto Body.

I had to rent a car dur to this crazy hail storm that we got in St. Louis and the staff was all too…read moreaccommodating. They put me in a very nice S.U.V., explained it's functions to me and left me with a feeling of joy after the transaction. Thanks again Enterprise.

I can't say enough about my experience with Enterprise Rent-A-Car in Fenton. Their staff is so…read morefriendly and helpful. I needed the rental car longer than expected and they were super nice. I would highly recommend this location. Thanks to All the Staff who helped me.

We rented a car on Saturday for a week to take on vacation, we ended up getting home early so I…read morecalled and asked if I would get a refund if I returned the car early and was told I would only get charged for days used. I returned it 2 days early and was informed since it was a weekly rate I would only receive a $5 refund. I wish they would have been honest on the phone because I would have just kept it the additional time.

Picked up a vehicle on Saturday after the Friday storms. The people at Enterprise are always so…read morehelpful and make the customers a priority - even when they are dealing with storm damage. Thanks for a good experience!

Weston at this location is truly an outstanding guy. There was an issue with our rental but he…read morehandled the situation with grace. I work in hospitality and appreciated his willingness to reach out to me directly and fix the problem, offering polite apologies along the way. Very impressed. Would definitely recommend enterprise again solely based on his compassion, willingness to take ownership and hard work to resolve. He sets a great standard for the brand. His leaders should be proud of what they helped him to become. Promote this guy!

This Enterprise location is great if you're ever having work done at Selberts Autobody as its…read morelocated in their building. I've never had an issue when renting from here. Service, timing, and the fleet have always been on point.

Had fantastic service at this location. Staff was very helpful and informative. They are over the…read moreMid America airport

I rented a car, again. I had no choice. When I called to make the reservation, the young man…read more(Tommy) remembered the heck I had gone through. He had Andrew, who is amazing, take care of me. Had the car for a week, with no phone calls. I have since rented again and will continue to. Andrew is humorous and professional, you can tell he has the business mind and great customer service skills. Enterprise would be smart to keep him happy, he will go far! Had a horrible experience there a few months ago, a brief summary is rude clerks that only could speak over people, not being there when promised (after I got dropped off), and were very flippant about my time. They thought that wasting my time was no big deal. I could just walk back in 3 hours when it was more convenient for them. Then when it was return day they wanted the car 5 hours early, and tried to blame me for the fact they cant plan their time! Several phone calls during the rental, for information that they all ready had, a double charge on the cc, and the district manager was just too busy to return the 3 emails and several calls I made. Unfortunately they are the only car rental in town though and I made another reservation. I just got a voice mail from the same sarcastic millennial telling me how inconvenient the time I chose was. Im done. I will transfer the VM to Mp3 and play it if and when the owner decides to call. In the last 3 years I have had a rental from other Enterprise districts on 43 occasions, yes issues but guess what they were fixed. The owner of another district offered to step in and talk to corp. Apparently the owner will now be fined for ignoring the issue, I am sorry it led to that but you brought it on yourself. Since Sparta and Randolph county give out TIFF money, I think it is time for a different rental car business.