They were fine to use with the below caveats. Friendly over the phone and in person…read more So why the three stars? They rented out to me a car with fuel tank on empty, as in the fuel light came on within 20 minutes of driving. First time I've ever rented a car anywhere and not given a full tank. I will note that their paperwork did reflect car was empty upon rental. In addition, car was clearly not cleaned prior to renting it out as evidenced by a half full chik-fil-a drink marinating in the center console in the southern summer sun prior to my discovery. Not deal breakers. Service was fine. Just don't expect too much.

Twice I've gone there and they claim to only have mini vans. They stink like people have been…read moreliving in them and chain smoking for a week. There are other cars in the parking lot but supposedly they are all reserved at 4:45 pm on a Wednesday. Lol. I gave them a second shot since they are very close to where I live but never again. I'm driving all the way to Buckhead to avoid having to rent here.

I've not had the best of luck accident wise with my current car. It's been in the shop two times…read moreover the past year. I had to rent a car for each of these instances so I came to this Avis location both times. The Cumberland Mall/Sears location is kind of hidden and not many people don't know that it's there. It's a great location because you are in and out fairly quickly. For my visit rental, I reserved a compact car and ended up with a full size because they didn't have any compacts in the inventory. I had the car for a week. I reserved a compact car for the second rental thinking maybe I'd get a full size again. Well, they appear to have acquired a compact car to add to their fleet. I ended up with a Mazda 2. I started off renting the vehicle for one week because I wasn't sure how long my car would be in the shop. Two extensions later, my car was finally fully repaired. I simply called the main number to extend the rental both times. I was quoted a final rate over the phone, but the location ended up charging me a lower rate since I had the vehicle for two full weeks. Yay for voluntarily saving me money!

Absolute worst rental car experience. I am a regular business traveler and user of Avis as an Avis…read morePreferred member for 6 years now. Same guy checked me in and out. Upon return I arrived 20 minutes before I needed to return my vehicle and then proceeded to wait over 30 minutes at the counter. I shouted to see if anyone was in the back, called Avis national, Avis customer service, the location's phone number, the manager's phone number (which was just the generic line again), and emailed the manager. The guy then pops out from the back closet all of a sudden without any apology and says "it happens". Still never admitted fault. Don't rent from this location and absolute screw from Avis today on New Year's Eve.

I know most major car rental companies don't have the greatest reputation, mainly because I think…read moreeach branch almost acts like an independent franchise. Thus, service and experience can vastly vary. Well, I need to shout out the team at the Buckhead Hertz location. They are fantastic! Friendly, personable, and always transparent about expected costs. I'm a Presidential Circle member, so I try to use Hertz as much as possible. The airport location frankly has waaaay more options when it comes to vehicles, but it's inconvenient for me to go and the fees are usually higher. Buckhead's fleet has always been consistently pretty good. I've never rented a dirty or old vehicle. They also try their best to give me the best car in the respected class. For now, this is the location I will continue renting from.

KT Money took great care of me. I've been to many hertz locations and they all suck…read more This one is a gem. The people genuinely enjoy working there and KT is next level amazing!! I'm happy to report that this is the BEST one by far.

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

BE AWARE OF SCAM!! HORRIBLE EXPERIENCE…read more I reserved a full size SUV a few days ago. When I first arrived I was told my car is not available. However, there was a woman at the counter who claimed to be the manager said they could swap it with a EV with no additional cost. I was fine with the replacement but confused about the "additional cost" she was referring to. I knew the EV costs less. So I asked for a price difference refund because at the time that I booked my car, EV was $30 cheaper than the SUV. She refused and bluntly lied to me multiple times: 1) she said the EV is more expensive. When I corrected her and showed her the online quote of both cars for a later date since all inventories that day were fully booked so she had no proof, she said whatever price I saw online in the past has "expired" and she will only reference today's price which was not even available. I told her if I wanted to book an EV I could've done it a few days ago on a much cheaper price. I decided not to as I am traveling with my 2 year old so making stops to charge is less ideal. It was not my fault that the car I booked was not available so why would I have to take a financial loss to cover their mistake? She simply blamed the website. She then kept repeating herself asking me to reference to "today's rate" which was nowhere to be found. 2) she walked away and came back and started saying she tried to reach out to me in advance but the phone number on file was invalid. Later that day, when I called the Avis customer service to file a complaint, the service representative explicitly confirmed my cell number on file was correct. On the other side, this location never picked up their phone calls. There were two other groups of people at the same time in the office with me who were having the same issue - ordered an SUV but were offered to swap to an EV. The option was either wait an hour for the SUV (I was not even offered this option) or get the EV right away with "no additional cost" (keep in mind EV costs less). This could be a new way for them to rip off people by having their customers to pay more for a cheaper rental. DO NOT RENT A CAR FROM THAT LOCATION OR BE READY FOR YOUR TRAVEL PLAN TO BE RUINED.

Always have a great experience renting cars from this place. They have a decent selection of cars,…read morethe employees are helpful, you can use a debit card with a credit card logo with no hassles, and I get rides back and forth to my house since I am not too far away. The rental prices are also reasonable. Triangle is in my top 3, along with Enterprise & Avis. Thrifty gets an honorable mention. There, now you have 4 good ones to chose from if you're looking to rent a car. UPDATE 3/5/15 - This business has been changed to Enterprise.

From reservation through drop off, a professional experience. When I picked up the front desk was…read moredealing with a unhappy client who was being quite unreasonable. The Triangle employee handled it excellently. The price/value was outstanding and the vehicle itself was excellent. Very happy all around.

I've had to rent for the past 3-6 mths and after my first time using the Lavista Road location, I…read morehave flagged them to be my "go to" location because of the awesome customer service. The staff is always friendly and nice. I usually go on my lunch break, and the staff at the counter pick up on this, and do a great job of getting me in and out. The ideal level of service when you are on limited time.

I had a poor experience at the Budget Car Rental location on La Vista Road that I will not detail…read morehere, but in hearing the staff's explanation I realized this location is not owned by Budget Car Rental--the international chain. Rather, this is Betterway Rental Car, Inc.--a company that licenses the name from Budget. They are not a franchisee, either, but merely a licensee of the name. I'm a lawyer who practices in franchise and licensing law, so I know what is going on here. As a licensee of the Budget name, Betterway does not answer directly to Budget Car Rental Inc., the nationwide US company you might think you are dealing with, and we their clientele should not be surprised if some of their policies and practices deviate from what we read on the website of Budget Car Rental, Inc. I ran into one such deviation that inconvenienced me. i will not use Betterway, uh, I mean, the La Vista Road "Budget" location again.

I'm impressed with the quality of work. The mechanics clearly know what they are doing, and the…read morecustomer service was excellent as well.

Scheduled a purchase inspection during the 7-day Carvana return window, and I think Braxton…read moreprobably saved me from making an expensive mistake. Well worth the cost of an inspection before finalizing the purchase of a used car.

i would not recommend this rental company to anyone. They are the worse. Its hard to talk to anyone…read moreon the phone and when you file a complaint they don't provide you with a confirmation number and not to mention as I told the gentleman I'm disable several times and can they expedite my complaint was told no. unbelievable.

I am at Atlanta airport, and the rental line is excruciatingly long. There are empty bays were…read moreagents could be assisting customers. Periodically someone comes to the line to offer us water, it takes that long! If you're a gold member, they whisk you away to someplace special for an instant car. When I got on the line, they were over 85 people ahead of me. Atlanta airport hurts sucks.

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.