I called yesterday to see what I needed to do to get a vehicle. I did an online application over…read morethe phone. Before you know it I was told to bring my current pay stub in the next day. So when I brought my paystub in it only took a couple of minutes and I was told that I was approved for a vehicle. I was so amazed at the friendly service. I would highly recommend to anyone looking for a vehicle.

Everything was good when they were trying to get me into my car. It's year 2018 now, and the car I…read moregot from them is a 2015. I HAVE ONLY HAD THIS CAR FOUR MONTHS NOW. Last month (month 3), the serpentine belt broke. And today, my a/c just went out. It is going to be in the upper 90's all week and feel like hotter. Thanks, Carn!....for this whack car that you promised is soooo good. Oh and Kaila is unprofessional!! She tried to hold an argument with me about my tag via text message from her work cell phone. I stopped reading and responding. They were in the wrong and she was adamant about trying to prove me wrong about my tags that were sent to their establishment PER THE TAG OFFICE (I spoke with different people on different days to ensure info was correct & everyone was on the same page). After the text foolishness, I went to pick my tags up....Kaila tells another associate to tell me that my tags weren't there. I don't believe that one bit. I don't trust anyone there now. No one.

The entire purchase was phenomenal. The owner even covered a few small repairs,when he didn't have…read moreto.

We traded in 2 nice car's for a 2019 HellCat Redeye. The owner was such an awesome guy. We drove…read morefrom Salem Va to buy. We traded in a 2018 Z06 and a 2016 Range Rover Top of the line V8. The owner was great during the whole process. We will come back to this dealership. We truly have nothing negative to say. We even left a CD in one of the cars and he over nighted it back to me. Wow Right!! 5 Stars all the way around!!

Avoid Enterprise if you can. I promise, you will have issues!…read moreOn the 1st time trying to use them, the manager wouldn't let me rent a car using the company credit card because my name wasn't on the card. Again, it's a company card - it wouldn't have my name on it. I told them to call the company, but she refused to call. The 2nd time, they wouldn't allow me to rent a car because my driver's license had a crack - even though she can still see everything. She wanted me to leave and go to the DMV and get a new license. CRAZY! NEVER again!

I flew in from Florida to Augusta to rent a car to drive to Aiken S. C. for my father's funeral.As…read moreI walked up to Enterprise I was saddened, tired distraught and didn't know what I was doing to rent a car . I was greeted by a wonderful woman name Aleana . She was so polite, she helped me, she calmed me down. It was a very difficult time for me but your awesome employee Aleana helped me in every way, assisting me with every question I had. Thank you Enterprise for having amazing and awesome staff! I will be recommending Enterprise to everyone that's interested in renting a car. May God Bless You, Marianne Sakowski

Bait and Switch Alert! This enterprise branch is the king of the baiting and switching the car you…read morereserve for lesser priced vehicles in their lot . Once again I arranged for an elite SUV for a wedding trip only to be put in a car which was so uncomfortable because of the height room for anyone over 6". What is frustrating is that you make the reservation based on the vehicles offered at the location. You confirm the reservation and add the credit card in ADVANCE so that they confirm you will pick up in 24 hours. You arrive ON TIME for your reservation and get told not only do they not have your vehicle but we will take only 20 dollars off TOTAL for the much less expensive vehicle we have to take or risk paying double at one of the other rentals in the airport due to same day reservations . As they know they have you over a barrel because most people travel on a timed schedule. Only to go out to the parking lot and have to fully sanitize the vehicle offered because it smells like someone was in there heavily smoking in the vehicle. But at least you were lucky to have a vehicle because the young lady standing next to you can't even get her vehicle because the one minivan they had in stock was given to someone else. Their response was take this midsize SUV and make do. Even though when she spoke to them an hour before, they said the vehicle was ready for pick up. How a vehicle reserved for 7-8 is supposed to fit in an SUV that holds 5 supposed to "make do". Of course no one in the area has the vehicle she requested right from another enterprise or one of the sister businesses in the area at the time of day. Keep in mind, this reservation was not on a holiday weekend or a high travel weekend. We were attending a wedding and wanted the SUV in case the weather was wet or icy since the weather had been fluctuating in Ohio for a few weeks including snow. We have used Enterprise in Columbia SC for family trips to Florida x 4 over the last year, the same account and during busier travel dates to go to Orlando and every single time not only do we get our vehicles on time, but the transaction is worry free and quick. They meet you in the lot and review that you are satisfied with your vehicle before completing the transaction. We now have contingency plans that when we travel north in the future to use the Carolina branch instead even though we would have to pay to park in the airport lot, I am too old for the stress and hassle. Do better Augusta!

My fiancé found out he won Day 1 practice round lottery tickets for the Masters in July 2023. We…read moreimmediately made a reservation for an Enterprise rental car once we confirmed our travel plans since the Masters is a huge event. We only wanted the rental car for half a day, to drive from Augusta to Savannah on Tuesday 4/9, picking up in downtown Augusta; dropping off in downtown Savannah. We made our reservations through the travel site July 28th 2023 and we were all set. Fast forward to the Thursday leading up to our pick-up date. Enterprise calls and leaves a voicemail and says that they can't honor our reservation. After a very heated conversation, we made some adjustments to our reservation and switched it to picking it up from the Augusta Airport on Saturday afternoon and dropping it off in downtown Savannah Tuesday afternoon. When my fiancé picked up the car, the car was filthy - boogers on the steering wheel, reeked of cigarette smoke (though a nonsmoking car), and they didn't bother to window wash the front windshield. Despite completing the paperwork online ahead of time, he still had to wait in line and repeat the same paperwork in the office. The drama with our rental car continues. On Sunday night, we got a flat tire. We noticed a sound on as we were driving back to our airb&b and once we parked, we saw we had a flat - a giant screw stuck in the rear tire and it was losing air quickly. We called the Augusta airport enterprise office. The first time we got through, the person hung up. Then I kept on going through an automated loop before I finally got through to someone. The manager Hampton told us they had no cars available for us at that time, there was no emergency assistance available, and that the earliest we'd likely be able to get a car is Monday afternoon/evening once people start returning cars. He couldn't save one of the cars returned Sunday night for us to get Monday AM - he doesn't work in the mornings and one of his colleagues may give the keys away. How is there no way to set aside the keys or lock them up? Completely unacceptable response... Also what's the point of having 'emergency service' if you literally did nothing to help our situation? Luckily we were able to change out the tire for the donut and we drove the Masters Monday morning on the donut. When we left the Masters around 5 pm, we called Enterprise to confirm we were on our way to swap out our car since we obviously couldn't drive all the way to Savannah on a donut. Hampton said they still didn't have any cars available and maybe after 7 pm or so they'd have one for us. Extremely frustrated by this, we decided to take matters into our own hands and drove to the downtown Enterprise location. The manager Lake there immediately helped us out and swapped out our car for a different one on the lot. That car didn't stink of smoke and had two additional Clorox wipes on the console if we needed to wipe it down further. Given the terrible customer service we experienced multiple times with this simple rental transaction, we will never be using Enterprise again. National is a hundred times better.

giving a 4 star review and while everything was amazing and awesome there were 5 things that would…read morehave given it a 5 star 1) handing me a free map of the area 2) explaining the gas refill process better that they offered it as well for 30 cents more a gallon then the gas station 3) suggesting an upgrade to navigation and explaining what the law was regarding cell phone use 4) offering to print off my insurance I purchased at time of rental so it was in car 5) prewarning during initial booking that $200 would be held on my card during the rental

Hertz has been the best rental car company for over 20 years, and I've tried most if not all…read moreothers. Efficiency, affordable prices, and quality services.

Inordinate amount of time to check in and get a car. Also, v the car had a serious vibration,…read morewhich I reported when I returned the car, but didn't get much interest.

Horrible customer service. I called many times to ask questions about my rental to be placed on…read morehold then purposely hung up on many times. I did not realize it was so challenging to answer questions about a rental and then so easy to hang up on me. Wow! Superior customer service skills, I must say. Which is why I am canceling my rental here and will do my best to never rent with them again. You sure know how to give that superior customer service to make customers feel appreciated. Great job!

Lake was AWESOME in getting me the perfect rental car. The process was easy and painless…read more Needed a rental while my car was being worked on with no determined or estimated completion of the job. Lake went above and beyond to make sure I had the perfect rental I was comfortable driving. HIGHLY RECOMMEND!!!

The customer service sucks. My car was towed because I was in an accident and when I went to this…read moreEnterprise Rental location on 12th St. &Walton Way. I gave the info needed and was told to wait until he came to take me to a car. So, I waited for about 15 to 20 minutes while he waited on everyone else that was there. I stood up and the guy that waited on me and took the payment for the rental looked at me and said he had another person coming to give me a car and when the other employee came up to me he said, "Did you make a reservation?" I answered, No and he then said, Since you didn't make a reservation do you want me to cancel it?" I don't give a fuck cancel it if you want to." He said ok and walked away. IF MY MONEY ISN'T RETURNED IN TEN BUSINESS DAYS, I'M GONNA HIRE A CIVIL ATTORNEY TO HANDLE THIS. The customer service was horrible and your attitude was fucked. So I left without a car.

Terrible service. I booked a full size SUV 1 month in advance. The afternoon before my appointment…read moreI get a call saying they don't have any full size SUVs available they only had a minivan. I was promised a discount for the inconvenience. Not only did I not receive a discount but I was lied to by the worker saying the price I was getting was a discount. Though when I look back at the receipt it was the same price as advertised on their app. On top of that the van I received was extremely nasty.

I can not say enough to express how much better this location is than any other rental company in…read morethe area including other enterprise locations....from fast and friendly service to problem resolving. They know what they are doing!! Thanks Veronica and Kimberly!! Shout out to James at the corporate office as well!

My son had his eye on a white Ford F150 at Wallace Automotive Sales after looking at 37 other…read morepickups at dealerships from South Carolina to Georgia. Kevin, the owner, worked with my son. My son is below the payment he budgeted for, he has an extended warranty and loves his new set of wheels. A tip for other consumers looking to buy used vehicles, never buy a car without an extended warranty if the factory warranty has ended. I thank Kevin and the Wallace Automotive team for taking care of my son. We are pleased consumers!

We bought a car from Wallace Auto Sales three weeks ago. We have not even made the first payment…read moreand the engine light came on . The car is not drivable until fixed . We are on a waiting list for the repairs at a local dealership. You shouldn't buy a car that you were told was checked out by their service department and everything was fine to have it break down just three weeks later with a major part needed. The part that is needed so the car will run properly cost anywhere from 3000 to 3500. We Contacted the owner of Wallace and he acted like he wanted to help... but, at the end of the day we were told by him you should have bought an extended warranty. I highly recommend staying as far away from this dealer as possible! Worst decision we ever made!!!! Bad business ethics all the way around!!!

I would give 0 stars if possible. While National's policy is to allow car rentals with a paper…read morerenewal license as long as the paper copy is accompanied by the original plastic copy, this location will not accept that. What if you have three forms of ID like I had? Nope, can't help you. I get following policy, but this wasn't even that. This applies to National, Enterprise, and Alamo at the Augusta Airport. Stay away.

I reserved a Cadillac two weeks in advance and verified two days in advance . When I arrived to…read morepick up my car they said they had no Cadillacs and I had a choice of a suburban (battleship) or a Mazda Miata (micro mini) and that was it . Why have people call and make reservations if you don't care or won't have what people want to pay for ?? At least notify the costumer that you can't or won't fulfill their needs . I took my business to dollar rent a car right next door .