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    Enterprise Rent-A-Car

    3.3 (15 reviews)
    Open 7:30 am - 6:00 pm
    Updated 2 weeks ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Once I dropped my car off to be repaired on Monday morning, Alex (Alexandra) picked me up in a Mercedes Benz GLA 250.

    Mentioned in 2 reviews

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    Hertz - Glenside

    Hertz - Glenside

    3.0(2 reviews)
    7.1 mi

    This was a terrible experience. after being rebooted to their corporate offices instead of a local…read moreoffice I finally talked to this glenside office. They said I was too far to pick me up (3.6 miles) so they said they would transfer me to someone else who was closer (3.9 miles). When that didn't happen I called the other place myself (Flourtown) and they didn't have any economy cars so I called back to glenside and was hung up on and the next time I called they said they didn't have any economy cars. I was rear-ended and that's all the insurance will pay for they didn't care they wanted me to pay more. So I just did without a car I don't need one to go through the hassle of this horrible company.

    Get your car here -- right near the Glenside Train station (I think). I rented a car through…read moreTravelocity, to pick up the Tuesday before Pope-a-Palooza in Philadelphia. I got a great rate -- $149 plus tax for the week for a compact. I'd chosen this Hertz in Glenside because I figured there wouldn't be any pope-related traffic. It turned out I wouldn't be able to pick it up then, so I called (national) Hertz to change the pick up time. They told me that if I waited the day and a half I needed to pick it up they could not honor the rate I had and that the base rate would be $250 plus tax. I told them I'd happily pay over the phone but I couldn't get there and didn't need it. I called the local place, and the manager, Bobby Hernandez, could not have been more helpful. He said he absolutely could honor the rate, and he did. He rented me a powder blue VW bug, which I loved and which was great to drive -- the last two times I've rented from Hertz they've given me really junky cars in the compact category, which they advertise as "Ford Focus or similar." I was about to ditch Hertz, and now I have a new rental place. Thanks1

    Hertz

    Hertz

    1.2(9 reviews)
    8.1 miRoxborough

    Never again will I EVER use Hertz to rent a car. I went with them since they had the cheapest price…read morefor what would be approximately a one month rental. Not only did they attempt to charge all these hidden charges/fees, when I returned the car a week early they didnt even prorate the rental fee to deduct for the fact I was returning it early. Again, when you return the car make sure you do a walk around with the employee and have them check the gas and DO NOT use the ezpass provided when you have your own. All around a bad experience.

    We scheduled online to pick up a car at this location on Friday before work (when they opened at…read more8am) for a weekend trip. When we arrived at the location, the door was locked and there was a notice at the door along the lines of "stepped away, call (this 215 number) for assistance" so I called the number and it went to the national line. I hung up and tried again, and it went to a live person right away, who said the location we were at is temporarily closed and we needed to head over to the City Ave location for pickup. When we finally got over there, they said they had a problem with rodents but should be back at Umbria on Monday when we dropped it off. We adjusted our morning plans (now being about half an hour later than expected getting the car), went to work and then our weekend. Then came Monday morning. Gassed up the car, got there at 8am, and were not the only people standing there waiting for an employee. We told them to head over to City Ave and made our way through traffic to get there ourselves. Needless to say, I was unhappy when I pulled up in the parking lot at 20 after 8, and was stressing I'm about how to get us both to work on time with this new delay. Expressed my frustration and the guy who seemed most in charge didn't care - actually continued to write down whatever he was working on when I came in, even when I sarcastically thanked him for caring. He even had the nerve to tell me there was nothing they could do about the closed location - I suggested they call the people who were expecting to drop off or pick up at Umbria and let them know to not go there. I left feedback with the national customer service line, who stated the corporate location at Umbria was not listed as having any closures in their system, and that my feedback would be passed on to the area supervisor. Unlikely to ever rent from Hertz again - but definitely never coming to this location again.

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    Hertz - Pics of the car they call clean. Hahaha what a joke

    Pics of the car they call clean. Hahaha what a joke

    Hertz

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    Avis Rent A Car - Cars that are on the display, in front of the store

    Avis Rent A Car

    1.0(4 reviews)
    6.5 mi

    I had a really weird experience at this Avis - I would not recommend them overall. Avis and Budget…read moreare both run out of this same location, so I would beware because I'm guessing you might have a similar experience at Budget. [The Bad] * The location and exterior of the place is kind of odd - it reminded me vaguely of a trailer park, with the office building being one of those temporary building units. * One staff member was working at the location; when he is out to lunch... you're left standing outside in the summer heat, wondering when he'll be back. * When I went to drop off the car, I went to use the restroom and there was no toilet paper or paper towels. I told the employee on staff, and he kind of shrugged and didn't offer any alternative options. The reaction was, "Oh, yeah, I guess we're out." Doesn't seem to be a good way to run a business. [The Good] The redeeming factor was that - since you aren't near any train station and taxis are hard to come by - the employee drove me to one of the train station without expecting anything. There are a few other options in the area, and given the overall experience that I had, I would choose another option next time I'm back in town.

    Believe the other 1 star reviews. These folks are completely unprofessional and do not understand…read morethe basics of customer service. I was charged refueling surcharge and other hidden surcharges after returning the car with a full tank. Once they have your signature and money ,there are no more discussions to work with you. Never had this sort of experience at other places. Avis is not to blame, but they should be held responsible for not training their employees to provide a consistent high level experience.

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    Avis Rent A Car - Matt, the front desk representative at Avis/Budget on 356 S Henderson rd

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    Matt, the front desk representative at Avis/Budget on 356 S Henderson rd

    Enterprise Rent-A-Car - carrental - Updated July 2026

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