This was only my 2nd time ever renting a car, and after my first experience with a different…read morecompany was rough, I was a little worried. But the entire experience at National, from pick-up to drop off was exceptional! I was able to pick from a couple cars that were the size I requested. My previous rental, even with a month's ahead reservation, gave me a car twice the size I wanted with no sympathy for my expectations. But at National, even though I made a short notice reservation, provided me exactly what I needed. The office was a little hard to find, but if you follow enterprise signs you can find it easily enough. I did after hours drop-off which was very easy. Thanks!

Always have an awesome customer service experience with National in SF and when visiting Boston I…read morewas so glad to see this carries over to other cities. We had our pick of cars, they were ready for us when we arrived and the car was in great condition. When we returned early they refunded us the unused portion without even asking. Dominick helped us out for both pick up and return and he was fabulous.

Always happy to recommend Enterprise Rent-A-Car on Melnea Cass Boulevard in Boston. The service…read morewas unbelievably professional, courteous and helpful in every respect. I rent cars from this location fairly frequently and I want to offer my highest endorsement.

We came to this Enterprise on a Saturday morning after making a reservation online. The lady at the…read morecounter told my partner that because she had booked the car using my corporate code, I had to be the one to pay for and drive the car. That had never happened before; nevertheless, my partner was forced to wait in the sitting area for 20 minutes while I made my way down to the location (we had planned on saving time with her picking up the car while I ran errands). When I arrived at the rental car agency, another customer service individual told us the same thing. I asked if this was a new policy -- that the corporate card necessitates the employee paying for and driving the car -- and the customer service rep was very squirrely, refusing to answer the question and say either yes (it was a new policy) or no (the policy had just previously gone un-enforced). Finally, when they proceeded through the reservation, it became apparent that the particular corporate code that my partner had applied DID NOT require me to pay for and drive the car. So she had waited 20 minutes for no reason whatsoever, with little in the way of apology from any of the people working there. We were finally led to a car, which was freshly cleaned although with only 1 bar of gas. One of the three reps we dealt with was really kind and quick, tried to get us into a car and on the road, but I was unimpressed with the service we received from the other two people there. The car itself was nice, pretty clean, handled well, and the location of the rental car agency is convenient but...just a word of caution, in case you're renting with a corporate code!

If I could give Ron more than 5 stars, I absolutely would! I had to call Enterprise Boston to…read moreextend my rental and was very pleased with the representative who answered the phone. Ron, the top tier representative provided truly exceptional customer service. He was professional, kind, and made the entire rental process so seamless and easy -- exactly what every customer hopes for but rarely gets. His attention to detail and genuine care made me feel like more than just another rental -- he treated me like family. Ron is a perfect example of why I continue to be a lifelong Enterprise customer and will keep choosing them for all my rental needs. People like Ron make all the difference -- it's service like his that builds customer loyalty for life. And Ron -- if you're ever up in Richmond, Maine, make sure to stop by Morning Moose Coffee! The coffee (and the mini donuts) will be sure to put a smile on your face-- and I'll make sure you're as well taken care of as you took care of me. Thank you again, Ron. You're a rock star!

If you're looking for a terrible service, dishonesty, lack of integrity, this is your place to rent…read morea car. I will never use them again because of the blatant disregard for our reservation.

Visited on 8/14 and Brian was fantastic. I had rented a small SUV and when he realized the size of…read moreour family and luggage - he was able to find us a minvan. This received raving reviews from the my three teenage kids who no longer were cramped in the back seat together. thank you.

Shout out to Brian & Aysha. A stressful situation as the location was overbooked. They kept…read moreeveryone informed, never wavering from providing solid customer service. It definitely was not their fault but was their burden. We were lucky & able to get a car in a timely fashion. I'm sure hertz can do better - but they're lucky to have you!

The service and products were great from the get-go. I enjoyed the car, and the price was exactly…read morewhat was quoted--no last-minute extra charges or surprises. Booking the reservation online was a simple and convenient process. ​However, I am leaving a 2-star review due to the unprofessional and rude behavior I experienced when returning the vehicle. ​The gentleman working at the return area was incredibly impolite. When I pulled up, he gave no instructions and simply handed me the tablet. There was no clear signature box or line on the screen, so I was understandably confused. When I asked for clarification, he snapped, "Sign! For God's sake." ​Furthermore, I realized shortly after that I had left my sweater in the car. I went back to ask for permission to re-enter the vehicle, and he replied rudely, "It's open!" without even looking at me. It was a very unpleasant end to an otherwise good rental experience. I hope management addresses this behavior, as it significantly detracted from an otherwise smooth transaction.

I rented a BMW X7 today at about 5:30 pm and drove it from East Boston to Roslindale. Once parked,…read moreI attempted to back out of my driveway but the steering was inoperable. The dashboard displayed multiple warning signs. I rented this vehicle using my business account to transport a few colleagues to a training on the North Shore tomorrow. It is now 8:40 pm and I'm still waiting for tow truck details. On the bright side - I was told to Uber back to the airport locating for a replacement which would be reimbursed. The only issue, is that I have to wait for the original vehicle to arrive back and they close at 12. Unacceptable for SIXT to rent a vehicle that clearly already had significant issues. Very disappointed.

I was a bit nervous about renting from Budget after reading some mixed reviews, but it was the…read morecheapest and closest option, so I decided to give it a shot. So glad I did--it was a smooth experience from start to finish! I arrived right when they opened at 8am on a time crunch to make it to a 9:30am job interview- I was a little nervous about timing since I'd heard stories of other customers needing to head to the airport, but nope the location was right at Government Center! Dianne was a breeze to work with--she explained everything clearly, from paying for a toll pass (I brought my own E-Zpass, phew!) to making sure I filled up the gas tank and brought back the receipt, or else I'd face an extra charge. Bill in the garage was friendly and efficient when I picked up and dropped off the car/keys. When I returned the car, Dianne asked how my job interview went and was genuinely sweet and supportive. It's those little things that make a difference! All in all, my Budget/Avis rental for 4-5 hours was seamless, hassle-free, and dare I say pleasant hahaha! Would absolutely rent from them again.

Horrible service. I approached them in person few weeks ago,…read moreshowed all my documents and asked if I can rent a car with physical debit card. The lady assured me that I can. I asked her to do the booking, but she said it does not work like that, and I should just come in the morning and pick up my car. I asked her three times, before booking my hotel and other things in Maine. And than I approach and her colleague, who says that he is "not going to contact anyone, you just can't do that with a debit card". Do not trust this company and their employees. But, eventually, I believe it may be good that I did not get a car from them as I heard very bad comments about the process of the car returned.

The rental process was smooth online. When i went to the window in the garage to check in, it was…read moreclosed. I walked around in circles because there was no clear directions that rerouted me to the the next open Avis station. For someone from out of town not familiar with the layout and no map of the parking lot this was irritating. I finally checked in. The employees working the desk were great and friendly. I had to give my if all over again. I thought that was done but it wasn't. My email and confirmation number got me no where. Now thinking about it maybe i was charged twice lol. I will check when i get home. When I rented the car. I purchased insurance and I got a quote. When I got to the desk it was a different price, higher. They had no insurance listed for me. I got to the area where the rental cars are. The employee working the area, a lady handed me the keys and left. I had two dents and questions. I had to flag her down. She didn't seem to want to be helpful. It was a slow day. She was on the phone with a personal call and eating inside an SUV. I drove out of Mr. Toads Wild Ride airport road as happy as can be. That airport had me going in circles. I was driving for maybe 7 minutes when I hear a sound. I look down and the low oit canister signed appeared. Two minutes later the check engine ligh. Right after that the low gas alert, omg. A scary experience for a woman driving alone in a state she has never been. I called Avis and told them about the issue. They were apologetic and had good customer service. I told them I didn't want to go back to the airport but I would exchange it at the nearest location. I did a prayer and drove to it with the little alarms going off. They gave me another vehicle. The process was smooth. It was just time consuming and I am here for cork and not fun. I didn't have the time to waist.

Wow... just a sad place. Completely understaffed had one 80 year old employee working and a…read moreyounger woman "manager" who did not help anyone... had 22 people in line for the one geriatric guy working. Felt badly for him... then after waiting nearly an hour for a car then waited an hour to leave the garage because only 1! Booth open to leave and I had express pass.... But you couldn't use it cause it times out as I waited an hour in that line I could have walked to my hotel I. The 2 hours it took just to get my rental car

this just keeps getting worse. We can't get out of the Dollar/Thrifty garage at Boston Logan…read morebecause there is no attendant, Oh, 15 min later he's back. He had to go on break. Unbelievable.

If I could give zero stars I would. AVOID THIS LOCATION AT ALL COSTS. Horrible service and hours…read morelong waits. I stood in line for 45 min only to be told they had no cars available (I had a reservation) and it would be another 30 min-1 hour for a car. I went over to Sixt and got a car in 5 minutes. No line.