1 star. Do not rely…read moreon any reservation made with Hertz. Make multiple reservations to shore up your chances you can MAYBE get in a car. Otherwise, it's a gamble. Just a wish that may not come true. However, I appreciate Kimberly speaking with me about my challenges. Once she stopped trying to over talk me, she listened and helped me understand that only option was to go to the airport and try my luck there. Absolutely ridiculous morning dealing with Hertz. 3.5 hours and counting!

0/5 you make a reservation online hours in advance, they give you a confirmation number, and you…read moreshow up and they don't have a vehicle for you.

Nothing like scheduling a vehicle just to be told the day prior that they don't have the vehicle…read morethat they reserved you for, but will get us into something comparable. Then, the day of showing you the vehicle, and only then telling you that you must have a credit card to take this vehicle, because of "policy." Come to find out, nothing else on the lot comparable that doesn't need a credit card... awesome way to start a vacation trip. Thanks Enterprise...

I rented a vehicle from Enterprise Rent-A-Car on March 6th for a trip to Destin, and was provided…read morewith a Volkswagen Taos. We departed at approximately 3:00 AM on March 7th. Shortly after beginning our trip, it became clear that the vehicle was unsafe to operate at highway speeds. It was unstable when encountering potholes or normal road imperfections, making it difficult to maintain control. Given the road conditions in Indiana and the fact that we were driving in the dark for several hours, avoiding these hazards was not always possible. In addition, the vehicle had defective speakers, producing significant distortion and rattling at low volume levels (above level 10), rendering the audio system largely unusable. After arriving in Destin, we promptly went to Enterprise Rent-A-Car in Fort Walton the following day to exchange the vehicle due to these issues. At that time, we specifically pointed out existing scratches and windshield chips on the replacement vehicle. The employee acknowledged these pre-existing conditions and confirmed they would not be an issue. Despite this, I have now received notice that a $500 claim for a cracked windshield has been submitted to my insurance. This is unacceptable. I have clear video documentation from the time of pickup that shows the pre-existing windshield damage, and I am fully prepared to provide this evidence. Filing a claim with my insurance without any prior communication is both inappropriate and unwarranted. At a minimum, I should have been contacted to discuss the alleged damage before any claim was initiated. Had that occurred, I would have immediately provided proof demonstrating that the damage was pre-existing. I expect this claim to be withdrawn promptly after review of the evidence. Please confirm that this matter is being corrected and that no further action will be taken with my insurance provider.

We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.

Not sure if I've left a review on Mears and if not, I should have from the 1st time in '24. We have…read moreused them 4 times now and so appreciate their work at a fair price. Wish I had known about them when we moved to Indy in '87. Finding an honest/reasonable auto mechanic shop is like finding a Unicorn.

Mears is our go to auto shop, for anything I can't do myself. They have worked with me when I've…read moreneeded my car repaired quickly. Honest, fair, and good to work with.

My employer has contracted with Enterprise for interim fleet rentals over the years. I've had…read moreexcellent experiences at this location, and the most recent rental was no exception. The vehicle was ready to go as soon as I arrived; we did a quick walk-around and I was ready to go in just a few minutes. They provided me with a very nice SUV that ran and rode well. Dante assisted me when I picked up and returned the car; he was both professional and friendly. Another kind female employee even drove me back home when I returned the rental! I'd recommend this Enterprise location.

I've been renting cars from Enterprise for many years as they are convenient to my home and…read moregenerally have great rates. I rented a car last week because my car was in the shop. Recently, I started ordering my rentals through Costco because you can get a great discounted price compared to ordering directly from Enterprise. The Costco on line ordering is easier to use than the Enterprise ordering process, too. When I picked up the car, the staff seemed a little stressed. It seems they don't have enough cars for the high demands of rentals. That said, they had a Subaru ready for me. The check in process is really easy and the staff friendly. The car was dirty and smelled of smoke. There was also an issue with a film on the windshield that caused glare in dark, rainy weather. Other than those issues, the car ran great, was comfortable and got decent gas mileage. I did tell the clerk about all the issues when I returned the car and they took notes. I'll probably continue to rent from Enterprise, because of the convenience. But I don't think they are able to stand up to the guarantee that they promise customers at this time. I'm rating them a 3 because this is the first time that I ever had issues.

Easy body shop to deal with and labor cost less than other area shops…read more Repairs were quality and completed on time. Car exterior was dirty on delivery was only complaint. I would return and recommend.

Determined what repairs were needed then had excellent workers complete. Paint color was perfect…read morematch.

0 stars. Simply the worst budget/Avis store. Dirty car, poor customer experience. Returned the car…read moreearly. Don't waste your time.

If a zero star rating was possible that's what this place gets from me in customer service. I…read morecaution anyone not read the fine print- they will try to slam you with a 450 dollar charge for any pet hair, so please make sure you do a sweep before returning if you decide to give this place your business. Although the posted sign says that the fee is for a "smoke smell"- and we don't smoke! So not sure why that charge would ever apply to us but we did have to pick up our dog after vacation so she shed a bit in the front seat. I should have done a quick sweep before returning but my god! $450?! I am sorry- that fee is criminal for some fur- I know the establishment has a detailer in the back, and the man at the desk was incredibly rude and short with me when I was discussing the charge. I get returning the rental in a decent condition. It is not like we blew it up, or caused damage to vehicles whatsoever but that amount is completely absurd for something that will be discarded with the normal clean up process. More so, I am irritated that the guy at the desk was just rude and not understanding or lenient with a little hair... You get what you pay for and they will try to charge you more, so watch out!

Eric was great to work with after needing a quick rental after my car was hit. I was wanting a…read morelarger vehicle that I felt safe driving my newborn baby around in. Same day, he was able to provide me 3 choices, all that would have worked great. Drop off was quick and easy. Quick inspection, deposit returned, and it was done! I was able to drop the car off at the collision repair shop too, which made for a seamless transition back into my vehicle. I received a follow up call after to ensure I was happy with my experience. Overall Eric and his team made a crummy experience of being involved in an accident, smooth and easy!

They don't have the cars they rent you on the system. First time was bait and switch, second time…read morethere were no cars at all. I was stranded. not sure if all rental cars are scams but enterprise is a scam.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.