I booked online for a conference my wife was going to in Boston and we decided to drive. We needed a vehicle for the 5 days and got the week discount, which was great! Mike picked me up from my house and made the whole process incredibly smooth and easy. I am so grateful for his conversation and kindness during the process as well as the return. When returning my vehicle Mike super kind to offer me a ride back and Connor a new grad dropped me off. Wishing them the very best and look forward to renting again for our next trip! Thanks so much Mike! read more

We've now rented cars twice for family trips. (Our every day cars aren't big enough for the whole family AND luggage on a long trip.) The team at the Bryn Mawr Enterprise have been extraordinarily helpful and gone out of their way to make sure we were able to travel comfortably. Hands down, Enterprise Bryn Mawr will be my source for local car rentals. read more

As much as my fender benders have stressed me out, my go to car rental and by request to my insurance company is this Enterprise Rental shop. I've had a great choice of cars all with nice added car features and fairly new with low mileage. Customer experience hands down 10 out of 10 with professional ,efficient employees that are on the ball. This time they showed their true colors when my rental car at first had a slight cigarette odor , however after driving a 20 min errand the smell was unbearable and my clothes even smelled of cigarettes. After calling the shop to report the issue, Kevin ( I think that's the manager) immediately checked for another SUV and called me back right away to give me another SUV. When I arrived the car was ready for me to drive - and was immaculate with no odor It was also a newer car with nice accessories. Thank you for the great customer experience! read more

Isn't it great when it works just like the commercials? They pick you up and drop you off just like they say. These folks have been my local rental care choice for many years. Like most people I don't need a local rental often but when I do I go straight here. Their paperwork is easy and they do a nice job of coordinating with your insurance and local repair/body shops. Their cars are clean and they have a decent variety. I wouldn't hesitate to go here again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Bryn Mawr, Pennsylvania

Epic fail! After booking a large SUV a week in advance, I arrive to complete rental procedures only to be told a premium rental cannot be paid for with a business debit card. Naturally, they profusely profess that they told me that on the phone a week ago. Words, words, words, failed to provide the rental I had reserved. Clearly, I will not be patronizing this business anymore and recommend against you doing the same. read more

I've been a customer of the Bryn Mawr branch for years (including at their previous location), whenever we have a road trip and need a more reliable vehicle than our own car. I'm deeply impressed by how thoughtful and accommodating these folks are. Most recently, when I arrived to pick up the rental car on a freezing day, my own car's tire-pressure light had suddenly come on, and the desk agent and mechanic generously offered to fill my car's tires for me. They both had the most upbeat spirit, as if I were a personal friend they were glad to help out. Later, when we needed to return the car much earlier than planned, the manager made a truly gracious adjustment of the bill. I'm really grateful for the consistent kindness of all the personnel at this Enterprise office. read more

Tucked into an industrial type building next to Orsini's Auto Body Repair and the infamous "Rusty Nail" bar you'll find Enterprise. This location is pretty great - Ed and his team are always friendly, helpful, quick and professional. On one return they asked me how I liked the car, I casually mentioned I was not a fan of where the cup holders were, not complaining at all, just mentioning it, and was immediately offered a free upgrade card for my next rental. On another rental I asked if any car in my 'class' had bluetooth and was offered two, and they helped me sync my phone. This location goes above and beyond, and I am happy to be their customer. read more

Lets start things off with the facts. I had a fender bender during a cold night in December. Had just come from a screening of TRON. Maybe the 2nd best Sci-Fi movie I have ever seen. So because of the accident, I needed a rental. First thing I say to myself is, if I get a Civic, I'm in real trouble. And sure enough, when I get there, they have a Civic waiting. I pull the man from behind the counter, and inform him that between you, me, and the wall, a Civic doesn't work for my husky and hearty build. This guy proceeds to give me the runaround, and I mean 110% screw job style. I am getting thrown around jargon like "opt out and decline" and "pro rated per diem." Now I had a cousin who sold used Coffins out in Mifflintown, so I know about sales and screw jobs. Once you can confuse 'em, you've got 'em. I call the guys bluff. I ask for the manager. Long story short, I won. Manager hooked me up with a Chevy Malibu, with free Sattelite Radio. I had to pay for the upgrade, but the Radio was worth it. Found a legit station that airs old weather reports from the 1940's. Overall. Enterprise did 1 thing well, they picked me up. Other then that, I'd have to think Budget or Hertz will get a really close look. I owe it to myself. read more

After many years of being a loyal Enterprise customer, I am disappointed to say that because of the manager (Robert L. McCaffery) I will no longer be renting my vehicles from them. I felt compelled to write this for the sake of future costumes who bump into difficulties preceding their reservation pick up. In the past, I have witnessed managers of a variety of business mishandle customer grievances. However, I have never experienced this myself, until now. First, let me ask you... Have you ever been in a predicament where the urgency of the business' service is paramount? The day prior to my scheduled rental pick up time I received a phone call from Enterprise confirming my reservation and asking that I bring my drivers license and a credit card when I come in. No problem. After jogging to their location from my apartment, I am greeted my Mr. McCaffery, branch rental manager. He tells me that he cannot rent me my reserved vehicle because I have an out of state license and my Bank of America Visa Debit card is not accepted. Obviously, I was not told any of this prior. As I am upset to find out Enterprises policy on this, I called my wife and begin to explain the situation and make arrangements with her to arrive with her in state drivers license. She's confused and upset that this discovery will now delay our very crucial departure time. Suddenly, I am approached aggressively by Mr. McCaffery, who interrupts my conversation with my distressed wife to tell me he needs me to "step outside." After hanging up my call and following him outside, he proceeds to tell me that he cannot allow me to disrupt his business and disturb his other customers (2). I ask him how I was disrupting things and he tells me that I threw a plastic water cup on the floor and was too loud on my phone call. I ask him if he can understand why I am upset, and he responds by saying that it is "company policy" and that's unfortunate for me. I tell him the urgency of my departure time and it is at this point that I am completely shocked by his next statement. "I'm sorry but we will not rent you a car today, we reserve the right to refuse your reservation." Confused by this, I asked him why? He repeats his previous reason, "You are disrupting our business and disturbing our customers." Never before has my business EVER been refused by any manager. I must believe that this, Robert McCaffey, doesn't understand that the way to handle an upset customer who is in an urgent situation isn't to eject them from the business, but rather have compassion for their dilemma and offer solutions and some additional grace. Robert did none of those things. He simply lost his cool, became frustrated with my frustration, and kicked me out the door. This goes beyond poor management. I feel sorry for future costumes who bump into difficulties preceding their reservation pick up. read more

Enterprise Rent-A-Car - Car Rental Near Me - Bryn Mawr, Pennsylvania

This experience could not have gone any better. My car was t-boned a few weeks ago, and I needed to get back on my feet...transportation wise. My insurance company has a direct bill relationship with Enterprise and I was a be leery - I generally rent with Hertz when I rent a car, but I have dealt with Enterprise in the past. I was taken care of by Kim who got me in and out in no time at all! I was given a call the next day to make sure everything was going well, which was a nice touch. Everything was just so smooth. I'd definitely rent here again. read more

I've been an Enterprise guy for years, what with their ability to cheerfully pick you up which is very useful. This particular office in Ardmore was just minutes away from me in Wynnewood. After shipping my car to California recently, I needed a car to do a variety of last-minute tasks before ultimately moving myself away from Philly and their frighteningly deep, persistent potholes. That one perk about Enterprise, being able to pick you up and drop you off makes me a devoted customer. This office was conveniently close, with friendly counter staff and good selection of late model cars,. read more

Possibly the best car rental experience I've ever had, no joke. All the employees were nothing but pleasant - friendly, professional, personable and super helpful. Service was efficient and they were really accommodating to our needs. I especially appreciated how understanding they were when we had to exchange our original vehicle for a larger one after discovering our car seats didn't fit. The insurance company instructed us to use this location while our car was in the shop & I'm so glad they did - I will definitely go back when we next need a car rental! read more

I used this location a couple of times as it is very close to my home and the service is brilliant. You get picked up and driven back home; cars are good same as the prices and the team is very knowledgeable and friendly. My first pick for any type of rental. read more

Excellent customer service - very good management and team...very satisfied with my experience there yesterday and previously.

Extremely impressed with the level of customer service here - the agents were friendly, educated, and made my experience great. I will come back here! read more

Top notch service! Their threshold for cranky and rude customers is really high. All the employees I've encountered here have been extremely patient and kind whether on the phone or in person. This team exudes a healthy morale which shows that the administration is well managed. If I could give a gold medal for customer service, they would win it in a heart beat. Keep up the efficient, thorough, and compassionate service! read more

Horrible customer service... my husband got stuck here because they wouldn't drive 12 minutes to pick me up from our house, DESPITE ADVERTISING that they will pick you up - THEN they try telling us that a $50 deposit "doesn't cost you anything" well sir, that's wrong. $50 costs me precisely $50 - someone else hit my car, their insurance is paying for the rental - $50 from me for anything still costs me $50. Totally useless. read more

I first came here years ago when I used to lived in the area and used Orsini next door. It was so long ago I don't remember anything, and before my time with Yelp. There definitely wasn't a bad experience or I wouldn't have been back recently. I came here with my girlfriend because she was in an accident (some dimwit sided her while changing lanes without looking). I went with her to drop off the rental and was pleasantly surprised by the work atmosphere that I observed. Having dealt with many enterprise locations, with my experiences being on par with most car rental places or not really stellar, I wasn't expecting any different. But, the guys here seem to really enjoy working together, even though the office is physically small in size. There were other customers there besides us. Basing on their conversation, it seems they get frequent regulars and I wouldn't be surprised. The gentleman being attended to was having conversations with pretty much everyone there, as if they were friends. It's rare nowadays to find customer service where the reps actually care about their customers and making their life easier, instead of just turning customers over for the sake of business. I even had a short conversation with one of the guys there, Matt, who walked out from behind the counter to send us off as we were leaving. I felt like I was leaving a friend's house, the people there are so nice. It was weird but a nice feeling. Being a business owner, I know the importance of customer service and these people really have a good system going that works and should be modeled by other car rental places. This location definitely is one to work for if you're looking for a job or do business with if you're in need of a rental.....just like their commercials! read more

Service was excellent! Thank you Da'sha for your kind courteous service. You are very informative and made my purchase so easy. Will definitely return. Oh and yes the vehicle was great. read more

I rent frequently for work and these guys always take great care of me. For a portion of the year I get a long-term rental and they're awesome about either swapping it out if the vehicle isn't a good fit (I'm looking at you, Prius), or letting me just stop in for oil changes and keep the same car (critical when you score one with heated seats and don't want to lose them!). I've never had a bad experience, the location is convenient, and the wait is never bad. Thanks guys! read more

I love this location I use them all the time personally and for business they can't do enough. Nick the assistant manager was without a manager for 3 or 4 weeks and did a great job with Tanya, Chris and Tyriq did a great job. Our new manager Matthew has only been there 2 weeks and survived my crazy Monday so he looks like he is going to be just great as their manager. They are always friendly and professional and not only do I love them my customers love them too and that is the most important thing.. I would be amiss if I did not mention George my Monday morning shuttle awesome guy here on time and always smiling. GOOD JOB ALL read more

Enterprise always delivers a clean car. The employees are personable and take an interest in their customers. The ability to get a srive home after a long week of driving is a bonus. Thanks read more

Had a great experience renting a vehicle while my car was getting repair, gave me great rates when I had to extend the rental found them very easy to work with and was very accommodating to any request I ask them read more

Excellent service. Staff was very helpful and friendly. Even got a rose for Valentine's Day! Would recommend!

Was a regular renter at this location for about 3 years. Awesome staff who takes care of you.

Rented an Infinity SUV for a few weeks while my car was in the shop. I had called the prior to my arrival to see what cars were available and selected this one. Yet, even with the advance notice, I arrived to find the car filthy. I asked them to please wash it and they hosed it down and gave it to me dripping wet. That didn't clean it. It was still so dirty when it dried that I brought it to a car wash down the street. Then, I realized how filthy the interior was. There were pieces of cookies and other trash between the seats. I would never rent a car from them again. I would have exchanged it, but it took so long to handle paperwork the first time. read more

I have rented from Enterprise personally and professionally for 20years+. Unfortunately I can no longer use the Branch closest to my home because of the manager Robert McCaffrey. We recently rented from Bala Cynwyd office since they were open on a Sunday. That day it was pouring rain and I mentioned to sales person that I could not thoroughly inspect the car. Fast forward 2 weeks later we returned it..a white sedan on a weeknight Mr. McCaffrey was the only one in the office. He went out to look at the car and came back and said it was damaged I said oh no. When I checked there was a less than one inch black scratch on the rear very lower part of back panel drivers side. I went back in to say he had to be kidding and mentioned that I had never inspected it upon rental. He was a VERY ANGRY man, hostile and condescending. He said if I didnt like it I could take it up with the other manager but that he was going to hold me responsible no matter what I said. I promptly left her a message and never heard back. Now I get a letter that they want to know how I want to claim or pay it. I got the impression he was angry before we even walked in and he was determined to make every one around him miserable. This scratch could have been buffed off in 10 seconds with a chamois. Plus there is no proof that it wasn't already on the car when I rented it and he knew this. So beware do not use this branch. read more

My intention is to review the enterprise in Bryn Mawr - which I believe was previously this one, in Haverford. Outstanding in every way. Everyone I dealt with (including the intern!) bent over backwards to be accommodating to my needs (and I had quite a few). This is only the second time I have used them. Both experiences were excellent. I will use them every time and will highly recommend them to others. Thanks Enterprise. Great job. read more

Great rental experience. Car was in great shape with low miles. This might have been the cleanest rental car interior I've ever experienced. I took off one star because the gas tank want full on my vehicle. I've kind of come to expect this from neighborhood locations but it would be great to get the car with a full tank. Also the associates here offer insurance but aren't overly pushy which is much appreciated. read more

Both of our family cars landed on the disabled list and I needed inexpensive reliable transportation for an important business meeting I had to attend. Traveling to the airport to pick up/drop off a rental would have been a giant pain in the keester. This location of Enterprise is convenient to public transportation (Septa's Rte 100 trolley) Our car was ready when it was supposed to be ready, clean and gassed up. The staff was friendly and helpful. A great transaction all around. A+ read more

Very friendly staff and great follow-up to ensure everything was going and went well with my rental. Zero issues, smooth transaction. Will use moving forward when a rental is needed. read more

I received horrible service here. I needed to rent a car because mine was getting fixed and this was covered through my insurance carrier. When I rented the car I was informed that I had to pay $150 which would promptly be refunded after the car was returned. A week after I had still not been reimbursed and I was left a voicemail stating that I owed them money!! They told me I had signed up for collision insurance which I never even discussed with them. They then said that my husband authorized it (which he didn't). At first they "offered" to knock $100 off the price and when I refused they told me that they are not giving my money back and that they are sending my name to collections. This was the worst customer service I have ever experieinced in my life!!! read more

I love Enterprise and the Haverford Road location in Ardmore is excellent. The staff is friendly and extremely courteous. I rent cars frequently and I actually look forward to doing business with the people at this Enterprise location. I highly recommend - best customer service! read more

Everyone on staff here is a pleasure to work with. On time to pick you up, helpful in every possible way, listen (and that's impt.). When in Philly, this is the place to go. read more

Best service ever from a rental car company. Friendly, helpful staff who remember my name when I come in 3-4 times a year. Cars are always clean and ready to go. I rarely use the pick-up service but it's nice to have when I need it. I just wish they had a CarShare pod on site. read more

Chris was very efficient. Although I didn't have a reservation, he was able to get me a vehicle pretty quickly. He negotiated with insurance company who was paying to upgrade my vehicle. He definitely went the extra mile. Thank you again to everyone at Enterprise. read more

Very quick and easy. The manager went out of his way to make sure I was satisfied with the service.

This enterprise is my GO TO location whenever I need a rental. Customer satisfaction is #1 and they always make it an excellent experience. Highly recommend. read more

Very efficient service. They picked me up, and when I returned the car drove me to the train station. My only criticism is the weekly telephone call to ask if everything was ok, but that's better than no call at all. read more