Went to them day before rental and asked for a 8:30 pickup for the next morning. Completed all…read morepaperwork and payments on line the day before and again requesting a 8:30 pickup. Got to their office at 8:15 day of the rental. It was full of customers. I was told that I would have to wait as they requested more cars from other offices. WHAT? I arranged for a 8:30 pickup. But basically only got ignored!

I reserved a car for pick up and when I arrived, they did not even have a vehicle on site and had…read moreto pull it from another location. There were several others waiting like I was. I finally took possession 40 minutes after my reservation time. Make sure that you check for every ding or scrape, because I was told that they will charge me for it if it's not already in the records. They were very scrupulous in assessing damage, I actually found some damage underneath the car that they were not aware of, but that they said they would've charged me for. This is nothing like the Hertz experience I'm accustomed to. Does not seem to be well run

They were wonderful and took time to give me a rental during my car repair. Nice clean carsread more

They were a little tricky to find. They are located inside the Chantilly Cadillac new car…read moredealership service entrance. I went in for a one day, economy car rental. The price was super reasonable and they gave me a double upgrade for free. The young lady that took care of me was awesomely pleasant and she got me in and out of there super fast. I am a plus member so it's literally sign and drive. Woo hoo!! Awesome first time experience. I will go back again!

Star , they should have no right to be in this work .They are shitty as hell , 12 counters only 2…read moreworking , had to wait almost +1 hour to take the car rental, staff is rude at best , get turo or something else , its a real pain

I arranged to rent a min-van at the Dulles International Airport on July 2, 2025. It was prepaid…read moreand when I was at the desk, my adult daughter who was traveling with me asked if she could be added as the additional driver. The lady at Budget who helped us said okay but never explained that it would be a $79.44 additional charge. The mini van's front end was out of alignment so there was a lot of play on the wheel, so I was afraid to let my daughter drive the mini van plus the left back tire kept losing air and I had to keep putting more air in it. So my daughter never drove it due to the condition of the mini van, which I told the Budget employee about when I returned the car. When I called to protest the additional charge from Budget I saw on my credit card, I called to have it credited back to my Visa. But Budget denied crediting me back the $79.44. I have always used Budget but unless they do the right thing, I won't ever again.

I prepaid for a premium SUV, a Ford Expedition Max, more than two weeks ago, but Budget failed to…read morefulfill its promise. The night before my trip, they called to say my car would be delayed until 11:00 a.m.-12:00 p.m. instead of 10:30 a.m., and I agreed to wait. At 11:00 a.m., an agent called and said the company had sent him a 12-passenger Chevy Express van instead, and that I had to accept it or my reservation would be cancelled. I felt I had no choice but to at least look at the van and try to request a discounted price. The van was old and dirty, and it looked like it had been used in the commission of a crime. It had a strange odor, as if something had decomposed inside, and there were stains on the upholstery that looked like dried blood. It had clearly not been cleaned or vacuumed, and it seemed as if potential evidence from a serious incident could still be present. When I checked the back to see if the seats could be adjusted, a section fell apart, making it look as though a struggle had taken place there. I immediately asked for a refund because there was no way I was going to leave my fingerprints or DNA in that van. It is unbelievable that a rental company can effectively cancel a prepaid reservation, offer such an unacceptable replacement, and derail a trip with nothing more than a simple "sorry."

Please don't rent from budget,They are crooks who take money from your account without your…read moreknowledge saying it's a credit card hold,But they never return my money,They charge you $250 if you don't vacuum the car out and the customer service is the worst.The people on the phones are very mean to African American people.I suggest you rent elsewhere.

I am giving it 1 star because 0 is not an option. The Avis at Fair Oaks Mall called me on the way…read moreto pick up a vehicle I booked 2 weeks ago to say they had no vehicles. They sent me to customer service, which transferred me twice, no joy, and meanwhile the last person told me the manager at the Fair Oaks location had canceled my reservation. He had told me he was going to call when a car became available. This process took about 2 extremely frustrating hours. I am booking with Enterprise. Stay away from Avis; they are awful. On the other hand, the Enterprise on Nutley Street in Fairfax, VA, completely rocks and found me a vehicle I could pick up immediately. Moral of the story: Avoid Avis. Embrace Enterprise. Edit: Looking at the ton of 1 star reviews and just a handful of 2 and 3s, I'm wondering if the math here is wonky, as it shows up as 2-plus stars. Weird.

Poor customer service I had a very disappointing experience…read moreat Avis. The employee asked me to go get my credit card, but when I returned a few minutes later, he told me there were no cars available. He was also very rude and unprofessional throughout the interaction. I understand that availability can change, but the way I was treated was unacceptable. I expected much better customer service.

Zach was awesome. Great customer service and the place is busy and there's customers waiting but he…read morehandles with ease. He was also helpful in choosing a car I needed something good in the snow. Loved the Jeep Compass would highly recommend the vehicle, Zach and this Enterprise location!

Unfortunately this is one of few rental car locations I experienced issue with. Fully booked…read morethrough American Express and prepaid. Upon arrival a larger hold amount eas placed on my card without explanation of why, and looking to determine the issue. I had to specifically question this matter to ensure that the hold would not result in me unnecessarily paying extra "for unpaid taxes" as they noted. In the end I was notified that I would be charged .03 as the charge. The problem is that something is wrong somewhere, not only when a fully paid reservation has a charge, and when conversational investigation points to the staff "adjusting" the reservation to get it to that number. I'm not saying that the staff is the problem. If the system has an issue, it will never be uncovered or fixed if the staff "fixes" it but doesn't really. It also leads to customers getting overcharged, which is a big problem.

Reserved a car online last night to pick up at noon today. At 11:00 am I received a call with a…read moreride guy telling me they have no cars. He called ONE hour before I was scheduled to pick up the car! AND, he was ride, said sorry and hung up on me! Does he think I am renting a car for fun? This is horrible and I DO NOT RECOMMEND this business!

Don't rent from this location or actually any Avis/Budget location. I also had a recent issue with…read morethe Avis at Tampa Airport. They provide reservations that they can't honor when you show up. They try to switch you to other cars, either a lower priced car without lowering your price you reserved, or a more expensive car, and they'll charge you the increase. Worse yet, they may not even have a car available at all and you're stuck with nothing. They don't care either, it's pretty obvious how they treat you. The local office referred me to talk to the company's customer service and they were horrible as well. There are better rental car companies, I've had a much better experience at Enterprise rental car. Avis/Budget company is not customer service oriented. Don't be fooled by their lower price when you shop on Expedia or elsewhere. Bait and switch at it's worse. Who owns this company now? It can't be the same. They are trash.