I don't give them a one !!My daughter was having her car service at the local dealership .so I called enterprise .. was told they had a Nissan versa for her . Had the dealership take us to the pea ridge office. From there I was told they had no cars. They were rude ,unprofessional and I don't recommend them .so I called the other enterprise. There's 3 total in in town. They give us a reservation number. They told us again. There was another car for us.the local enterprises call us and said nope. They haven't had any since Tuesday. So come to find out you're not talking to the office.You're talking to somebody out-of-state, who has no clue if they have cars or not.So I call corporate instead to get some type of help and taking my complaint.They wanna sell me a $100 gift card. All I have to do was pay shipping and handling. Rude as hell , no help what so ever other then we can take you home . How is this taken care of the problem . Was at their office over for 2 hours trying to find something .If this is how a business is run, don't rent a car from them ! read more

The service was good, no issue. I have rented through them before but through insurance. I had to use a rental, my car had to be fixed and I needed to look for a new one. They came and picked me up. It was about thirty minutes. So,the wait wasn't long. I would highly recommend this facility. Everyone I came in contact with was very nice and helpful. Pick up was seamless and the drop off was quick. I had someone waiting for me for the drop off. They even asked did I need a ride home. You can't get better than that. When, I say use them you will not be disappointed. read more

Horrible service, the large women at the front desk was very unprofessional and rude. She was making snarky comments and was not at all helpful. Apparently they just give away your reservations like Oprah hands out presents. Use any other car rental place in town. read more

The lady manager at this branch is rude, unprofessional and very nasty to deal with. Run from this place! However the blonde lady who took rude barking orders from the manager while I waited over an hour to pick up a reserved car was amazing. Luckily for her this isn't her main workplace. Will never go back or recommend this place again. read more

I truly recommend Enterprise in Clarksville TN to everyone. They are true professional. I thank them for their true professionalism and attention to detail. Thank you so much. Awesome job. read more

These folks are crooks dealing with insurance! I suspect they are double-dipping. They were to bill the charges to our insurance. We discussed this with them, clarified any issues they might have, and ensured they KNEW what was going on. Lo and behold, Enterprise billed us in three separate payments after returning the car. This is unethical and designed to slip in under the radar. If your insurance uses Enterprise, be SURE that you watch your bank statements carefully!! They will look you in the face and LIE to you, telling you that they will make sure things are handled appropriately. read more

My experience from start to finish was AMAZING! As soon as I walked in the branch manager and representative Jordan were friendly and personable. Jordan did a thorough pre-drive inspection, was very informative about cost of my rental. Moreover, the whole thing only took maybe 10 minutes! definitely will be renting from them again! read more

Omar, Kendra and Adam were amazing in helping me with every lil detail of the transaction. It was alot of aggravation and confusion with progressive insurance, insurance the other person had that hit my son. Omar and Kendra calmed me down and helped me with everything. I would highly recommend this Enterprise on N. 2nd st in Clarksville, TN. They go above and beyond to take care of you. If we ever need another rental we will definately go to this Enterprise. Thanks again Omar, Kendra and Adam. Hugs, Eufaula McElroy read more

The 6 month experience with this and several of its Neighboring Enterprise, was of great racial concern. The whole culture was unacceptable. I was promised a vehicle 2 times, and upon pickup time it was not available. the general manager, Justis lied without hesitation stating; "the seat broke on that vehicle as it set in the parking lot." How unprofessional. He made no effort to reconcile my needs, upgrade or inform me before my arrival. I awaited an SUV for 5 months Before this next experience----an unneeded 5 months. I witnessed Justus lisning many new model SUV's to white people as he again continue to lie to me. He then located me a cloth seated SUV with a manual tailgate as I have a severe spinal injury and cannot lift it. I physically saw newer leather, electric models on his lot. I will be writing the top management of enterprise with my racially motivated concerns. I will never rent from Enterprise again based on this experience as well as every rating website. I've never experienced such unacceptable business practices as such with a racially motivated company than today. Every vehicle loaned to me was dirty As well. Truly pathetic. read more

I used to always rent from enterprise but never again! I rented a vehicle for a doctor's appt Wednesday and then to take to the airport Thursday. I was confirmed for pickup Tuesday at 4. Tuesday morning enterprise called and did not leave a message while I was showering. I called back and was told there was no car available for me to pick up today. How is this possible? He told me people extend their rentals. Why would we allow someone to extend when the car is promised to someone else I asked. I was then told there were a lot of accidents lately and that's where the cars were. I contacted customer service and was told the regional manager would contact me and find me a car. No call all day. Thankfully in my stress to find another car I learned about Turo and got a car dropped off to me for $1 more than enterprise. read more

Fantastic service! Mo helped us out expeditiously (T.I. voice) last minute reservation no delays or hassle. Definitely recommend. Ask for Mo! read more

Great, friendly service. No issues with the car I was given or the office people. They all exceeded my expectations. The only issue I had wasn't anything the local office had any control over. When I reserved the car online, it gave me my total cost on the website. But once I picked the car up and it came time to pay, they had to add on the collision coverage insurance, which was more than my rental cost for the week. Nowhere on the site did it indicate that the price didn't include the cost to insure the vehicle, so i assumed it was included in that price. I just wished that I had been aware of the additional charge when I had made the reservation--it wouldn't have deterred me from using them. read more

Walked into Enterprise to get a rental car. My Daily Driver car needs a new engine. The staff was beautiful and friendly. The staff addressed my concern right away made a few calls and helped me book a car through my warranty the same day. read more

I was very disappointed with the customer service at this location. After entering my info into the system, the rep walked me out to a vehicle without inspecting it. The vehicle was dirty inside and out, The driver's seat even has stains on it. Very unpleasant experience. read more

This location on 2nd Street in Clarksville was very accommodating. The staff was professional and friendly. And I loved the Equinox I was given! read more

I've been renting cars for the past month to get to and from work. I rented from multiple locations on several occasions without a problem. Today, the manager at this store( black guy with dreads) , would not accept my electric bill because it was the 2nd notice, which did not have a past due balance. Explained to manager that have been using 2nd notices, since the beginning without a problem. The previous week, his supervisor checked me in with the same bill. The week before that, the Fort Campbell branched allowed me to use the same exact bill! I'm very dissatisfied with the branch because they have made me late to work twice due to technicalities related to my electric bill. The manger stated that everyone who has allowed me to use it is, is doing so incorrectly. With all that being stated, he still would not rent me a car. I asked him to pull the previous copies of my utility bill, but he claims they no longer have it and is leaving me stranded for the weekend. I feel everyone at enterprise needs to get on the same page, so customers can know what to expect. I expect better service from a company that I'm spending money with on a weekly basis. They have been picking me up at the address in question and dropping me back off at the end of my rental for several weeks. The manager is aware of my transportation situation, seems to be the only enterprise worker that has a problem with me. He even stated that he will call the other branches to inform them to not accept my bill, but not one ounce of willingness to help or empathy. I will be following up with his sup, which is out of the office today. Sincerely, Stranded . read more

I called the day before saying that I would need to be picked up from the repair shop for my rental. The lady I spoke to said that there was no need to call ahead and let them know that I just needed to call 15 to 20 minutes prior to my appointment time for my rental, tell them where I needed to be picked up, and they would come get me. So, the day of my rental comes. I call them on my way to the repair shop before I dropped off my car, and they say they'll meet me there within half an hour. An hour after my call that morning is when I actually got picked up taken back to the shop to get my car, and everything was settled. Luckily, I didn't need to keep the car as long as I thought originally, and the store manager let me return the car early with no additional charges and didn't charge me for any additional days that I'd had on my reservation. However, I received an email from enterprise three days after I had dropped the car back off saying I was being charged additional fees because I turned the car in late, kept it longer than my reservation, and didn't inform them of the need for extended time. When I called to have the situation remedied, all they did was remove the additional charges. When I asked what happened, I was informed that whoever had checked me out when I'd returned the car had closed the wrong account, because I had the same last name as another customer in their system. The guy who I returned the car to was the manager, and he was the same person I was on the phone with about the additional charges. They did nothing to try to rectify the situation or keep me as a customer, and I let my disappointment be known. So, if Shawn takes "care" of you, double check his work. read more