Efficient, customer service oriented and professional, Omar was absolutely wonderful! Here's my story... My car was in the shop so I was given a ride to Enterprise Rent-A-Car in Colma. They offered me an economy car but instead I chose something I'd never driven...a beautiful Mercedes GLA compact SUV in sleek black! https://www.mbusa.com/en/vehicles/model/gla/suv/gla250w . I'm SO glad I did! After driving this thoroughly fun, sturdy and quick luxury car, I was so impressed with it that we went and actually bought one this past Saturday from salesperson Shi-Shi Guan over at Mercedes-Benz of San Franciscohttps://www.sfbenz.com/ (see my 5-Star Yelp! review of our experience). Thanks again Omar and team for renting me the GLA. If you're reading my review, always try driving a car you haven't driven previously even if it's a bit more per day. You might just find you like it so much you go and buy one like I did. :D!!! read more

Rented a full size car, upon wife picking up, was told no full size cars were available (9:30am). I rented this car weeks before on the Enterprise web sight. They told my wife they would give an upgrade, Nissan Kick, which in my opinion is a downgrade...smaller...why wasn't a full size available...it should of been washed the day before...she had to wait for a while, while I waited at the airport...she finally got the car,after it was washed...with dead bugs all over the windshield ....upon return, my wife told the employee about the issues...and got a $16 discount ( the pre-paid fuel)....big deal...Mickey mouse operation.. read more

Staff was nice, but will not be visiting again. This reservation location was chosen by AAA after my car was damaged. The cheapest economy class they had was the Mirage. For 7 days , after taxes, was 176 on top of the 100 deposit im required to put down per my insurance policy. For this amount , they gave me a scratched up car , with less than half tank of gas , over 347,000 miles on the engine , a missing hubcap, and worst of all some kind of awful stench. Going up and down hills of the area, you can just hear the car struggling. If I needed to drive long distance , I don't think this car would make it. Needless to say , I returned it after about 13 miles of use. I don't think this type of vehicle is safe, nor professionally maintained and definitely not suitable for customers. They offered a free upgrade, or a cheaper "rate " but I was already frustrated and no longer wanted to work with this location. I ended up asking for a full refund. read more

Actual address is 245 Collins Avenue, right next to Kohl's in Colma :-)! If I need to rent a car, I always go to Enterprise in Colma because... - I can get a car without a co-signer over 25 years old, there is an underage driver fee of $30 . - Reserving a car online is fast and easy! - Usually have paid under $30/day for a choice of economy, compact or immediate vehicles with unlimited miles. -Friendly and helpful staff on duty! -CLOSED on Sunday. read more

One of my favorite Enterprise place to rent a car. Great service It gets busy once in a while. Serena, thank you for helping me out for the car I wanted to rent. read more

This review is specific to Karen (last name unknown), the representative with whom I worked when I dropped off my car rental. She really went above and beyond to help me out. When I had picked up my rental from another Enterprise location, I was tagged with some additional fees that I had not initially budgeted for and came about as a result of the pick-up location not having the car I had initially reserved. When I dropped off my vehicle at the Colma location a week later, Karen listened to my concerns with the final bill and very generously assisted with my issues. She was especially patient and helpful given that I was dropping my car off just at closing time when she was probably getting ready to head out for the day! My experience with the first, pick-up location left a pretty sour taste in my mouth - Karen's service more than made up for it. I would use the Enterprise-Colma location's business in the future because of Karen's kind and understanding attitude. Give that woman a raise! read more

The only reason this store is getting a 2 star is because Michael is very professional. I have unfortunately been working through Progressive Insurancedue to their client hitting my car. The first rental they gave me smelled like a wet dog. I went and traded it out only to jump in my 2nd rental with nothing but filth. It was end of day, 6pm, a little gloomy out and I didn't realize the filth until the following morning. I called Progressive and he let me know that I could go down to Enterprise and wait till they detailed it. Really? On a Friday during the day while I am at work? Totally unacceptable on Progressive's part and Enterprise with actually thinking it is OK to rent a car without it being cleaned. I am not expecting a brand new car but holy sh%! get it together! HORRIBLE. read more

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This review is so long overdue. Rented a vehicle sometime in July at this facility in Colma; it was recommended by my insurance company. So what makes this place different is from the start, Karen the mgr on duty was very accommodating and she was out greeting guests and helping in expediting the whole process of renting and returning of cars.But what really stood out the most was the exceptional customer service shown by Gregory Dettner. Kudos to this two for having a pleasant attitude at work. read more

Went early morning to get a rental (insurance referral as our SUV was in shop as it was broken into). Good customer service, but made me come back in afternoon to get a car at the rate which insurance would cover 100% as I didn't want to pay any $ out of pocket. They gave me a level higher but I would still need to pay a few $ out of pocket. I returned in the afternoon and they still didn't have a car for me and so the manager on duty then offered for me to keep the mini SUV at the insurance rate rather than change cars nor wait any longer. THANK YOU for helping me through this stressful time. read more

First time renting a car, I called and talked to Michael, a manager I believe so, and said I needed 2 forms of documents, and I had expired ones mind you its 4:30 Pacific time and they close at 5, so I drove all the way back to get 2 current documents and made it in just about 5 minutes till closing. He checked em, and got me my rental in less than 30 seconds. Couldn't have had a better experience. 6 stars read more

My experience with this company and specially in this location was excellent. Customer service was stellar both at check in and when I returned my car. I was offered a ride back home, I didn't need one but I appreciate it. There was no wait upon arrival and the whole process was surprisingly efficient. I would most definitely return to rent my cars from This location. I wish I would have known of this location before. Perhaps bigger or better signage would let more people know they are there. A Very happy customer. read more

NEVER USE THIS PLACE - From A to Z , they are the most unprofessional car rental company I have ever had to deal with - I live in San Francisco, so I rent cars often and I work for a tourism company and we rent cars often - Here is my story - I rented a car on a Saturday because they are close to my boyfriend's house - They did not have any - I waited 30 minutes for them to give me an SUV I did not want , but that's all they had - I was going down Highway 1 , I wanted a small car , not to mention the gas mileage - I told them about it upon check out , the enterprise representative offered a free upgrade and half a tank of gas for my next rental - Ok - I went back the following week-end ( I told you , I rent cars often ! ) , they gave me a car with 1/4 tank , they were in a hurry and DID NOT DO THE WALK AROUND with me - Nor did they take the half gallon off , because they have no clue what was going on and were swamped with two customers - I took a picture of the car to send it to my week-end travel friends - When I bring it back , the guy walks around it and sees a little bump + scratch - I told him I did not see how it could have been me - Then remembered the photo and gave it to them - The manager even said he saw the bump on my picture - They sent it to the appropriate department and 1 week later I get a 749$ bill - Basically stating they do not see the bump on the picture - I could upload this picture - It's there - Not too mention the horrible customer service attached to the entire issue - When I told the manager I did not believe I was responsible, he completely ignored me - Be careful about this place - They are really bad - read more

Cons: None of the San Francisco Enterprise locations are open after 1pm on Saturday. WTF? The next closest location is in Colma. They do not pick up from San Francisco, even if you live in the Inner Sunset, which is THIS CLOSE to Colma. They run out of cars even if you have a reservation. They do try to make up for it by giving you a free upgrade, but when the "upgrade" is a PT CRUISER...well, that's just adding insult to injury. Pros: Though they won't go to San Francisco, they will drop you off at the BART station (and you know, the Colma BART is actually huge, nice, and new. Also, I saw something that up until this point I had not believe existed: baby pigeons. This is something I have in common with Steve Jones of the Sex Pistols, who once spent 20 minutes on his radio show asking his baffled guests if they had ever seen a baby pigeon before. I mean, think about it-- you never see young pigeons on the street. They're almost all the same size. Where do they bear and raise their young? Apparently at the Colma BART station above the sign that tells you when your train is coming). The employees are so painfully eager to please that you want to give them treats or something. They ply you with coffee and water while you wait for your car. Something that's both a pro (for its absurd juxtaposition) and a con ('cause it's sad) is that you may find yourself sitting in 20 minutes of traffic on the way too or from Enterprise due to the fact that it is in Colma, and thus surrounded by cemeteries. Did you know that when you're in a funeral procession someone gives you a bright, tacky sticker to put on your windshield that says "FUNERAL"? Neither did I. read more

We made a reservation for three full size suv for a family Road-trip for a graduation that we had to get to.. It didn't happen with enterprises. We rented cars here all the time ( I mean like every two months for family events) but this time was horrible. We come in at about 730am and there was no rental for us. Now we are pissed!!!! They told us we had a reservation for 3pm for a full size cars. Now your being ridiculous with us. Then they told us they have no cars at the moment for us. (Ok! Then find one, you have about a dozen enterprises throughout the citythey couldn't even do that!!!!! )Wort customers service ever... We they went to ace car rental (avr rental) and got two 12 seater van. Brand new! And way better customers service! Cheap which was a plus! Note: new manager.... Enterprise is always changing manager at this location! Previous manage was great but not this one. June 2, 2015 read more

If it wasn't for my Kohl's trip I wouldn't had known that this place had an Enterprise at this location. It cannot be seen on the street at all and if a person wasn't familiar with the location, I can just see them getting completely annoyed about how their directions are bringing them to Kohl. read more

The car looked good on the outside except for balding tires which I pointed out but was dismissed as still legal! My mistake was not checking the inside. It stank of cigarette smoke and there were soda rings everywhere it was so bad I had to stop and buy an air freshner and do some quick cleaning. The car was a 2009 had 35000 miles on it and the oil change warning was on as soon as I started it. Just looked used and abused, worst experience I have had in a rental car. I saw a sign on their computers that said if you smoke in our cars we will charge you for detailing them. Obviously in this car's case they took the money and ran! I think I will stick with Avis. read more

Terrible experience here. I wanted to rent a car to drive my family down to Socal and when i got to the lot they gave me a different car than what i had requested online. This was understandable as i understand things can change very quickly with all the reservations and changes in time. What i was most annoyed about was that they had given me a car that reeked of stale cigarette smoke knowingly and hadn't told me before giving me the car. You might ask " did you not smell it when you took a look at the car?" well... these people rolled down all the windows while it was in the lot so I couldn't tell until i drove off the lot- by then it was too late. The guy who works there told me there weren't any other options for me anyways except a minivan which i did not want. I also specifically requested a car where i can put the back seats down to expand the trunk and when i asked if this new replacement car can do that the guy seemed completely clueless and just answered "no" and it wasnt until i went to the backseat and pulled the knob myself that i found out that the seats did in fact fold forward. I think if you're going to work here you should know the features of the vehicles you're renting out. I give this place two stars instead of one because after i gave them a call they apologized and gave me a discount on my trip ( i guess its something). Still didn't make up for the fact that i had to keep the windows down mostly during the 7hr car ride. read more

Yes they'll "pick you up".....2 HOURS LATE! My boyfriend scheduled a vacation in the city and we needed to rent a car. We scheduled a pick up of 11a and actually called at 9:30 letting them know we were ready at that time in case it was faster or more efficient to get in earlier. 11a rolls around....nothing. We probably called 3 times to ask and they kept making up excuses and eventually they stopped answering our calls. They were actually screening calls because i called immediately after on another line and they picked up. Apparently someone was "on their way" for 3 hours because we didn't get picked up til 1p and then had to wait for another pick up in the same vehicle?! I live 10 minutes from this location and it took this long? The only reason why they're getting a star is because the manager gave us the first car available (which ultimately was an upgraded vehicle). He probably gave it to us because he knew his employees were schmucks and didn't do their jobs and actually lagged in service on-site as well. He got 2 unhappy patrons out fast an efficiently but not before we could notice the stench of weed, the termite traps on the floor and the fact that the other 2 staffers on-site and service guy seemed to be milling around doing nothing with 5 other parties waiting. The only hints are get there EARLY and get someone else to get you there....and bring a book. read more

My experience here was great. Everyone was very professional and friendly. Everyone was wearing a suit, which surprised me a lot. I don't know if it's a Enterprise thing or not. Everything went through smoothly. Got my car with minimum wait time. This is by far the best experience I have with a car rental company. Please keep it up! read more

Rachel comes outside when we pulled in. Car return is super fast done in few minutes. Excellent Customer Service. Rachel and her coworkers are friendly and very helpful. read more

All I can say are good things...Omar has restored my satisfaction with the enterprise brand! I had a bad experience at the Mission st location and I complained to corporate and I don't think I've EVER received a call back quicker with a quick resolution. Awards all around for the great customer service. I was in and out in less than 10 minutes, everyone was happy smiling and laughing! Now that's the love I'm speaking of!!! read more

I have rented from this office for the past 5 years. My experience this afternoon: not good at all. I had driven a black Toyota Camry for approx. 3 days, less than 50 miles. When I returned it, the assistant manager claimed I had dented the gas cap and charged me an additional $500 dollars on top of the rental fee. Very suspicious. I am now dealing with my car insurance company. The last time I rented from this office they were about 2 1/2 hours late in providing me with a vehicle. Delayed my vacation. I am thinking that I might not use this particular Enterprise location ever again. My family members may avoid using them in the future as well. read more

I like this place. The people are nice , place is clean. I did have some problems with car windows being clean before I took the car. But not a problem. I complained. I guess they talked to whoever is cleaning the cars and never had that problem again. They are fast and efficient. I will be coming back. read more

Rented an SUV a week before Thanksgiving for a week. Picked it up close to closing. It was busy and had a chance to chat a bit with the Branch Manager Cloe Johnson, she was very nice and helpful. When we picked up the truck we didn't know how dog hair infested it was even though they cleaned it already. When we got to LA airport we exchanged the truck with no problem with the same type SUV. The assistant manager called us to confirm if we stiff have the vehicle. Mentioned to her that we had to exchange it and why she was really sympathetic and said she will take care of us when we get back. On our return we were gratefully compensated by Cloe the branch manager, with absolutely no problem. We will DEFINITELY Recommend this location. And we will always come here for all our rental needs. read more

I had to get a rental because my car was in the shop at the last minute. They were able to accommodate me but the wait for a car was up to at least 20-30 minutes. I understand that there are other people who were there before me but there was hardly a place to sit and they barely acknowledged that they would have a rental ready shortly. Upon returning the car was ok. They were able to drop me off at the auto body by the time I needed to be. read more

I always get a great service and a good car from this place. The staff is amazing. If you book the car in advance you should be in and out of the place in 15 mins (even on friday) - which is amazing according to me. Expect rush on friday, you might have to wait a little longer for your pickup (surprisingly a lot of people complain about that). Cheapest prices and great staff. read more

I called for a pick up from SF and they told me to take BART to Colma and they'd pick me up, which they did. The lady who picked me up was very nice. Once we arrived at the office, my credit card was processed immediately and then I waited for 90 minutes for my car. There were about 6 people there, they all wanted compact cars and they didn't have any. So we waited. They offered everyone an upgrade "for only $10 more a day." Did not offer a free upgrade even though we all had reservations. The people were very nice but the service they offered sucked. I haven't yet taken the car back yet, so we'll see how that goes. read more

Brought my car to service and this rental company is right next door. The staff are very professional and courteous. It was a Monday morning, so they were a little busy. Waited about 15 minutes and was provided a compact sized Volvo. Not bad for the minimal coverage provided by my auto insurance company. The car was nice and clean. Thank you to the staff at this branch! read more

I would give this place 0 stars if I could they have terrible customer service . Came in last minute and I understand everyone wants to go home but at least make an effort in trying to help a customer out. It wasn't even their time to close yet and they were still trying to get me to leave. I can even hear the supervise by the name of CHOW . Saying we're closing right at 6 in a really rude tone. So I got my stuff and left . Never again will I come get a rental car at any Enterprise location. read more

I had a very bad experience at a San Francisco location to which my complaints to corporate never were answered. I was tempted to just rent from another company, but decided to give this location a shot. Glad I did. I had a good experience. Everyone was very cordial and efficient. read more

I'm not sure why so many are down on this location. I have rented several cars from various companies and can vouch for crappy service and inventory, but I had a perfectly enjoyable experience at this Enterprise. The ladies were lovely who helped me get a rental while my car was being serviced at a nearby dealership. I walked in with no reservation and was out of there in about 15 mins with a nice late model Malibu to get me around for the day. The paperwork process was very straight forward. I returned it the next morning without issue, in about 15 mins. I was also please to learn that the dealership had a nice discount code so my rental cost was more than reasonable for 1 day rather than trying to manage shuttles to/from BART, taxis, etc. I would definitely go back and recommend this Enterprise location to my friends. p.s. You may not see them from the street as they are tucked away towards the back left of the Kohls store parking lot. read more

My husband rented a car here, and asked for a ride home after. They said it was after 5:00 and they don't offer rides. Then, 10 minutes later a woman rolled up, and she was offered a ride home. My husband, who is African, brought this to the managers attention, who said she "just lived down the road". He said he also lived "just down the road". By that time, he had called me to pick him up. Ask yourself, why did they refuse my husband a ride - and offer a woman a ride who arrived later, after they told him the rides stop at 5:00? It really doesn't seem fair to me at all. read more

Omari was wonderful. He was so friendly and professional. It always a bother when I take my car in for maintenance at car dealership. It's nice to have someone who makes the experience more pleasant. He's a keeper. read more

Just picked up a suburban and this is how the middle row is. I tried to give them another chance after my last experience (refer to my previous review). They obviously DONT clean their cars. The windshield is filthy but because it's glass it wouldn't show in the picture. They should be reported to the Better Business Bureau. read more

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This is a sad place. The office is dirty and very uninviting. The staff is under trained and not able to identify a car by it's name. I was told I was getting a Passat and received a Golf... The counter attendant didn't know the difference. On the up side the Asst. manager Stevie was very nice, professional and accommodating and tried to do the best to recover a bad situation. read more

I am unable to email to the address provided by Enterprise in their comment because my email address is supposedly not in my profile. Only Enterprise sent me the rental confirmation to that email address... I cannot access my profile because the password change email doesn't get to me... I've provided you with enough information in my Yelp review to track me down, so I am not going to jump through hoops. Plus, if you care about customer satisfaction, make sure you're not bouncing our emails to you! read more

Your experience should be better than mine. I had the weekend rate ($60 for three days--full size car). A great deal when only a 1/2 hour BART ride from downtown SF. A person at the rental office did not know how far it was to the BART station but advised that a woman had walked the day before so it must be close enough. It wasn't for me: Midway there I called for a ride but it didn't arrive for more than half an hour despite several calls to the rental office confirming my location. Their driver couldn't find me. Luckily I snagged a taxi to the rental office which turned out to be only another half mile. There, I was offered a Ford Fiesta and another similarly small car (I'm 6'6" tall). Then four or five more cars, progressively larger but which did not fit me. Finally the rep pulls out a Chevy Impala and offers it to me as a "luxury" car. It is not a "luxury" class car but was the class of car that I'd reserved and paid for. The office was apparently sold out; I had a bargain rate; they sent their driver to another city to pick me up; they then put me through a half dozen lesser vehicles before offering the class that I'd reserved. The thought occurred that this collection of errors meant they didn't want to honor my discount price business. I subsequently learned of other circumstances: The two office managers had recently been promoted out of the office; most (or all) of the staff were temporary; and the day I rented was a "disaster" according to another employee when I returned the car. So, this place might still be worth your business--I think your results will depend upon who is on duty at the time. PS The location is next to KOHL's, off El Camino Real read more

The service at this locations is amazing. Always friendly and professional. Free lift within 5 miles radius. Great feature. read more

I rented a car over the phone from Enterprise I usually rent from Hillsdale because it's in my neighborhood but on the day in question it was closed so I spoke to a lovely operator she was really nice I don't remember her name however I explained to her that I'm a heart patient and that I need a ride home after returning the car if that's possible I did let her know that I have my own vehicle so if I need to bring my own vehicle that I would do so she told me oh no problem Miss Marsh you've I see you've been a customer of arts for awhile now long story short I rented the car but I had to pick up the car and Colma and return the car coma and I was assured that I would be able to get a ride home so I returned the car and everything and I had spoke with one of the guys at work there he was a tall Asian guy and I told him that when you guys get a chance can I please get a ride home his response to me is I'm sorry we don't give rides so I explained to him that I spoke to a woman over the phone who set up the arrangement for me and said that no problem would get you home now mind you I'm a heart patient I am disabled and if you know what's going on with Uber and Lyft they are sexually harassing women so I choose not to use those Services that's why I have my own vehicle he then offered to give me a ride to as far as Colma BART station that still doesn't get me home so I was like stranded there for three and a half hours being a heart patient standing in the hot sun and those of us that our heart patients you know we can't stand in direct sunlight like that I will never rent from Colma Enterprise again the tall Asian guy the manager I believe his name is Ricky or Richard Asian guy and the female Asian they were very rude and very inconsiderate and insensitive to my needs Hillsdale Enterprise has always drop me off back at home I love Hillsdale Enterprise the people there are so professional and they treat the customers with dignity and respect for all my friends and family who ever uses Enterprise don't ever rent from Colma.... Colma Enterprise rental car you guys need a better customer service and learn how to deal with people especially disabled people... I am very disappointed in your services at this location.... took my money for the rental car but couldn't give me a ride home to make sure I got home safely WOW read more

This is a great Branch. The staff is great, nice to talk to you and helpful! I and my friends rent often from this location and have never faced any issues. read more