We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.

If you're googling which Enterprise to go to, just stop your search and go to this one . Shoot, I…read morewould even drive out of your way to get to this one. I've visited locations throughout the state and none of them compare to the downtown Indy location. Brock is the reason why I will drive out of my way for this location. He's always quick, efficient, and friendly. He's got great customer service so it doesn't surprise me that the rest of his team does as well. Managers at other locations should spend a day with Brock and learn a thing or two. Until then, I'll keep going to this location

Brock was amazing! 10/10 extremely helpful and genuinely showed he cared for his customers.read more

This car dealership specializes in harassment. I've been in sales throughout my career, and these…read morepeople take their sales tactics to a whole other level. I simply called to see if they still had a van I saw online, and they kept calling me to try to set up appointments to see the van, even even though I clearly said after the first call that I did not know when I would able to come in. But they kept pushing to contact me and set up an appointment. I received multiple automated and personal texts, even though I opted out of the first automated one. Still continued to receive them. And I have received texts, calls, and voicemails from 2 sales representatives for the past 3 days. They do NOT take no for an answer, and they do not get the hint. Even after I called to tell them I was reporting them if they contacted me again, the guy called me right back and texted me to ask when I would be available to see the van. Are you kidding me? Yeah, don't waste your time going to this business, unless you like getting chased.

Ford has decided to open up essential employee for a free oil change and tire rotation " the works…read morepackage " Had a great visit with the Service team at Courtesy Ford. Always a pleasure seeing everyone . Thanks as always We Love our Explorer

This car smells so bad like wet dog and stinky air freshener . If I wasn't short on time to get to…read moreChicago, I would have returned this car. I can not even stand to be in the car with the windows open. Rug also stained with something.

I am glad to recommend this particular location of Alamo to anyone. Always great service and nice…read morecars! Without hesitation I fully recommend it.

We placed a reservation over a month ago for a 7-passenger vehicle. Today, we tried to make a…read morechange to the p ick up time and were unable to do so online. We went into the store and were told that they cancelled our reservation last week, because they didn't have the vehicle. When it was pointed out that they had they actively had the vehicle on the lot, they said they were already rented. We received no notification and if we hadn't needed to update the pick up time we wouldn't have known until it was a full-blown emergency on the day of pick-up. I called customer service while in the waiting areas and the two young women working glared at me the entire time. We are still in the process of reconciling this issue, but service at the Marion location is far from acceptable.

zack was awesome help in getting me a car fast! thank you so much for your excellent customer…read moreservice! I will be back!

they don't even deserve one star I will not rent from Avis again, they took me a…read moredeposit of $200 dollars that was never returned. Too dishonest, they take advantage of having your card number to rob you straight on. I do not recommend it, be very careful with this kind of business, I regret having dealt with this kind of people. THIEVES!!!

I have been renting from this specific Avis location for about 15 years. Over that time I have…read moreobserved a degradation from a caring, efficient, professional business to one that has no intention of providing the service paying customers should expect in today's free market economy. I have received better service in downtown Afghanistan than I did from this location. I will not return. I placed my reservation weeks in advance. Upon arrival, the car I reserved was on site but hadn't been cleaned or serviced (just like my previous rental from this location). The employee inside who was babysitting someone's children, went out and grabbed a hand full of trash out of the vehicle, processed my paperwork and sent me on my way...in a dirty vehicle. I navigated the huge potholes in the parking lot and headed off on a 1300 mile trip. I got to the south side of Louisville, Kentucky and hit a huge metal pin in the road and flatted the right rear tire. I proceeded to unload everything from the rear hatch and found that the jack was non-existent. I called the roadside assistance that Avis offers and they set me up with an appointment. Two hours later, a guy from Deliverance pulls up in a 20 year old, unmarked, beat up vehicle. He did a decent job changing the tire and then led me to Big O tire so I could get the tire fixed. A week later, I hit something in Florida that sliced the left rear tire and I had to wait an extra day to get the exact tire back on the car. I could not return on time and had to extend at twice the rate that I had paid up to that point. I was also told that I could not return the vehicle if the return location was closed...and I was charged an extra day for that inconvenience which was caused by Avis and particular locations lack of care and attention to detail.