Absolute joke. Rented a car online, uber there from the airport. Guy is standing outside talking to…read morea girl for 15 minutes then comes in and tells me he has no cars because he didn't update it.

This is place terrible. Avoid at all cost. The worst customer service I've ever experienced. I…read morebooked a car and they gave me a Tesla with 80K miles. Completely beat up car. The battery was so degraded it would only go 90 miles on 100% charge. The staff refused to charge out the car or give me my money back and were rude about it. The acted like they were doing me a favor by getting me car at all. Hopefully they go out of business and a better rental company takes that Draper location.

I had a good experience getting our rental car. The whole process only took 10 minutes, however,…read moreafter getting our car and getting to our destination for our 4 day mini vacation, one of the front tires had a slow week so we had to add air literally 8 times over 4 days which was really irritating and annoying while on vacation. I'm sure they didn't know but hopefully some sort of discount or refund should be offered for our troubles.

Avoid this location. My car is in the shop and insurance set me up with a rental from here…read more Nightmare from the beginning. First they tried to upsell me on a car that cost more than what the insurance had told them they would cover. Then they told the repair shop they wouldn't come pick me up because there was no reservation (there was- it was made over a week ago). Get that sorted, then they start with the most over the top theatrics about documenting damage I've ever seen. The woman had a little plastic device with a two inch hole cut in it. She put it over every tiny scratch, every dead bug, every imperfection on the car under the guise of determining if any blemishes were more than 2 inches. She made it clear that I would be paying for any imperfections bigger than 2 inches. It was so very strange and condescending-I've never seen anything like it before. She spent a full 10 minutes doing this, then had me initial her device in agreement. I was like, I don't even know what you've documented there- all I see is just a spot for me to initial. I made sure to make my own video of the entire car and make sure she and the building were in the video as proof, as it totally felt like they were setting me up to have to pay for damages when I brought it back. I leave and stop for an errand. That's when I noticed one of the two key fobs was damaged- the entire side where the buttons would be is missing (see photo). After the whole production of inspecting the car and the 5x stated threat of having out of pocket costs, I thought I'd better call asap. I call and they say, "oh- is this for the Mazda cx-30? Yeah, we all know about that, don't worry about it." So, they document every scratch and imperfection on the car, but they don't bother to document the broken key fob that "they all know about." Sounds like a convenient way for them to charge me for the replacement cost when I bring it back (which is $497). Then I get home and see an email summarizing the rental, which states in the first paragraph that no one else is permitted to drive, despite having made the reservation in my wife's name and asking at checkout if she can drive. They tell me, "don't worry about that, spouses are allowed to drive." I pushed back, reading the email word for word- it states very clearly that I am the only driver. Ridiculous that they start the experience off with threats and over the top theater about damages, and setting a tone of massive compliance, distrust and strictness, but then when I point out errors in their info, they don't want to correct it or provide anything in writing, they just want to say, "don't worry about that." How is a customer supposed to know what to worry about and what not to worry about? When a business treats you this way, you need to worry about everything. They tell me the terms and conditions allow for spouses to drive. That's NOT what the email said, so I made them put me on hold and find exactly where the terms and conditions say that. Then I demanded an email stating they know the key fob is broken. I went to get carry out for dinner and dropped a container of marinara on the seat. Nothing spilled, but I was in a panic. I realized I'd be worried for the next 3 weeks about any minor thing happening and being charged for it. I decided to return the car after one day and pick up a new one from a different location. I've never had such a bizarre experience renting a car. It felt like being subjected to a lecture by an angry elementary teacher. The two things I sensed most from the interaction were distrust and disdain, like they were begrudgingly doing me the biggest favor in the world by renting me this car despite their obvious lack of trust that I'd take care of it. I think this location gets the vast majority of their business from repair shops and has developed an attitude of not caring how they treat their customers because their customers don't really have a say in where their car is from since insurance is paying for it. If that happens to you, ask to have your car provided from anywhere else!

DO NOT RENT ANYTHING FROM THESES GUYS. They will rip you off. See Teffeni B.'s review below if you…read moredon't believe me. Rented a vehicle from them with 3 friends. Was told we would get our deposit back in 4-5 business days. It's been a over a week and no deposit. The deposit was 1100 dollars each. Will be reporting them to the better business bureau. Stay away.

Very good Customer service! Easy to deal with for sure I will recommend them to family and…read morefriends...

One of the best experiences I've had renting a car. I took…read morea look through all the negative reviews, and please note, those reviews are several years old. I can tell you that as of March 2020, their current staff is courteous and very accommodating, even when your trip consists of 45 people and should have been a massive logistic mess. This branch really pulled through for us... Our organization needed three, 15-passenger vans to accommodate 45 people from Utah to So-Cal. From the very beginning of booking, two reps at this branch went above and beyond to ensure that our organization was thoroughly satisfied and taken care of. COLTON & NATHANIEL. These guys rock. We needed to leave early on a Friday morning, around 6am. The Branch opens at 7:30am. So in order to leave early on Friday morning, we needed to pick up the rentals on Thursday. We were in a pickle becuase we couldn't afford to pay for an additional day. Colton and Nathaniel ensured all the vehicles would be available on Thursday afternoon, WITHOUT an additional charge! I called several other companies who said they would have to charge the extra day, but not this branch! Not only that, but my wife and I had to order an extra SUV for ourselves pretty late in the game, and they tacked it on with the van's and made it available the day before WITHOUT charge. Super amazing customer service and accommodations. Thanks Colton and Nathaniel. In the end, because of COVID-19, our organization cancelled the trip. I felt really bad cancelling all the rentals, but I spoke to Cotlon on the phone and he didn't make me feel bad at all. He was understanding and patient with me. When we re-plan our road-trip to So-Cal after this COVID-19 mess, you can be sure we'll be booking rentals this branch again.

Horrible place do not go there, they will rip You off and take advantage of lack of knowledge for…read morerenters by selling you multiple additions that are not required, especially when the car is being covered by another insurance company for their client that hit your vehicle. Horrible place Very dishonest staff, basically scam artists!!!! I have talked with multiple Body Shops Who will no longer use this location due to their dishonest practices.

I cannot say enough about the helpfulness of the gentleman here at Avis. I was in a tremendous…read morebind, looking for a way to resolve an issue that Avis at the airport had created because of how busy they were and not paying attention to things. I explained the situation to the gentleman here. And, without missing a beat, he offered me a quick, simple, easy solution. When I went to this location to resolve issue with my rental car. The gentleman waved a bunch of fees for me and made the experience super streamlined and easy. He had me on my way within a few minutes. Would highly recommend, and I would go here anytime, every time.

Everything went well with the checkin process and vehicle I thought. When I received the final…read morebill it was $165.82 higher than the quote. When I called customer service I was told that I opted for the up sale insurance which I told them I did not want. Of course they have my initial on the contract that I wanted it. In a busy airport of course I like everyone else don't read 8 pages of fine print. I assume that they write it as I requested. They offered 1/2 of the money back. I asked them to review my over 40 years of renting cars with AVIS to see I have never bought the extra insurance. Doesn't matter, they would rather essentially call me a liar and never have my business again. What a business model!

3.5 stars Even with a pick up time scheduled, you may be…read moreleft waiting. It hasn't been like this the other times we've picked up. My husband waited at least 20 minutes to be helped. We've probably been here at least 4 times in the past year. The car we got this time was okay, the paper in the car about how well it was cleaned is just for show. There are always several spots that are missed. My husband has been the one who interacts with the workers, but 3/4 times pick up has been fairly seamless. We have done drop off it's been on Sundays so we have just used the drop box.

The staff is absolutely the best. Jenaia is so helpful and considerate. We have been renting from…read morethis location for the past few years and I will definitely be giving them my business. Thank you

My other half and I came in just to check out a Toyota Tacoma. We left with it lol. We were helped…read moreby Dalton and we are so happy with his services. He made everything so easy and smooth. Southtown Auto Mall has such a wide variety of cars and you'll leave satisfied. They even had a seating area with comfy couches and a tv. Does it get better? Yes! They have a playroom. We were there for a few hours with a three year old so a playroom made the experience much easier. The only reason they didn't get a five star was because it took long to meet with the financial guy. Aside from that, we had a great experience. I highly recommend Dalton!

We have purchased 2 cars from here in the last year and they have been awesome to work with. No…read moreshady sales tactics or pushiness. We'll be back.

This dealership needs to be honest and take accountability. They sold me a warranty and said if it…read morewasn't used they'd give me a refund. They lied just to get a sale.

1 out of 5 - Worst Rental Experience Ever!…read more I will never rent from Budget again. My family's vacation was completely derailed because of their incompetence and lack of accountability. We reserved a minivan well in advance to comfortably fit our family. We showed up right when the store opened at 8am--except it didn't. The employee strolled in at 8:30 with no apology. Then came the excuses: first, our car wasn't there but would "arrive in an hour." After 45 minutes, he tells us, "actually, no van at all--only an SUV." That completely defeated the purpose of reserving a van in the first place. To make matters worse, when we asked for help, he told us to "call customer service." Guess what? Customer service was CLOSED all weekend and not opening until Tuesday because of Labor Day. When I asked for a manager, I was told, "they're gone all weekend." So basically, no accountability and no help. We were left scrambling and had to take our own car just so we wouldn't miss our trip. The employee assured us we'd get a refund processed on Tuesday. It's now Friday, and of course, nothing has been refunded. This company clearly does not value customers' time, money, or trust. Completely unreliable, unprofessional, and unresponsive. Save yourself the stress--go anywhere else but Budget

Had a car reserved for 12/23/25- was confirmed via email day with a Kia Rio as the assigned car-…read moreshowed up and doors were locked and no one in the store. Another customer was also there on the phone trying to figure out what was going on. Called main budget line and they had no clue what was going on- will not be using Budget again.