Great service and communication. Fully understood everything that they were doing and price at all…read moretimes. No surprises. Can't recommend more. Had transmission, coolant, and differential fluids changed out. Quick work. In and out in one day.

Excellent communication!I Of course I appreciate quality work, but number one for me is…read morecommunication on course of action and estimated duration.

I'm sharing my experience in hopes it helps others make informed decisions. I brought my 6-year-old…read moreToyota 4Runner to Karl Malone Toyota after multiple dash lights came on at startup. When I looked up the warnings, it recommended not driving the vehicle, so I had it towed to the dealership for diagnosis. This vehicle has been regularly serviced at another Toyota dealership, and part of the reason we chose to purchase a Toyota was for their reputation for engine performance and longevity. I was shocked by what I was told next. After diagnostics, I was informed my engine had major issues and needed significant repair. I was told cylinder #1 was misfiring and, after several tests including a leak-down test and compression test, that the bank 1 head and valves needed to be replaced. I was quoted just under $10,000 for repairs, on top of nearly $700 in diagnostic fees. I was extremely stressed and shocked that a well-maintained, relatively new vehicle would require what sounded like catastrophic engine work. After speaking with another Toyota dealership and a few independent mechanics, several expressed confusion that my vehicle would need such a major repair. Some even mentioned that for that price, a new engine could be installed. These were definite red flags, so I trusted my gut and sought a second opinion. Because we were under the impression the engine was in catastrophic condition and the vehicle shouldn't be driven, we had it towed a second time to another shop, which we later learned wasn't necessary. This added additional cost and stress. I'm incredibly glad I did. The second shop ran the same tests and found nothing wrong with cylinder #1. They were baffled that I had been told I needed such extensive work. Their diagnosis ultimately saved me $10,000. We did call the service manager to express our concerns. He was apologetic and explained that the results were slightly under Toyota's expectations, but not catastrophic. He asked how he could make it right and adjusted the diagnostic fees, which I appreciated. While I would rate my experience with him higher, I'm leaving one star specifically due to the diagnosis itself, which caused significant stress, unnecessary towing, and could have resulted in a very costly repair. I understand mistakes can happen, but this was one that could have been extremely expensive. I would strongly encourage others to seek a second opinion when facing major repairs.

I would avoid this place at all costs…read more Friend recommended it since he bought his 4runner here a few years ago. I am interested in a Rav4 Hybrid but also looking at Mazda CX-50 Hybrids. My sales person, Logan, was nice but not the most knowledgeable. I told him a was early in the looking stage (which is true). Took the Rav4 LE Hybrid for a drive. Its nice but too basic. He then wanted me to drive the XSE Prime. It was nice but way more expensive (Im not sure the extra cost will pay off) and I dont want a plug-in. He really pushed the Prime but also tried to push waiting for the 2026 models. Oh did I mention both are pre-owned. The Prime had 43k miles on it. Not terrible. I told him I drove a regular CX-50 and the driving was much better than the Rav4. His response: Toyota's Hybrid system has been around for a long time. True, but if he was knowledgeable he would know Mazda is using Toyota's system as part of their partnership. I dont expect him not to sell me but atleast know your facts. I appreciate someone who acknowledges other brands and you will be more likely to earn my business. On the Prime test drive he didnt let me take it on the freeway which was weird and I dont feel like you can get the same experience without freeway driving. I also said I wanted to look at a Land Cruiser. He didnt everything in his power to make sure I didnt see one. He sort of pushed the 4runner which I was not interested in. Never drove or saw a Land Cruiser. It irked me a little but whatever. Ended up sitting at his desk to "look at other models" which never happened. He brought in his closer. Not sure his name but he was a pretty rude asian male. He said he would offer me the Prime for $42k with a $10k trade in for my car. Told him Im not interested. He said its the end of the month and he wants to make a deal. I told him I wanted to wait for the 2026s to see how those drive. He said its going to be a long time until those are released. I told him its only march, I can wait. He just sat there. Eventually I kept saying no and he left. The payments also pretty ridiculous, btw, over $600 per month for 72 months. Logan shook my hand and walked away. One problem. He had my car keys when I agreed to an appraisal. When I said I wanted then back, he goes oh yeah i forgot. Now I looked online and found other Prime's with better mileage and similar options for less than this place. I also found really good deals on CX-50 Hybrids. And multiple dealerships said they would offer KBB for my car which is $5k more than Malone Toyota. If Im swayed back to Toyota I will look elsewhere. Otherwise Mazda might be the choice.

Probably won't buy a Tesla after today. Showed up for my demo drive at this location and clicked…read morelocate vehicle in the app and it just kept bringing up the phone number for that location. No one would answer. Called Tesla 3 times and each support person was no help and kept transferring me to numbers where no one answers. Never got in the vehicle. Stood in the parking lot for 30 minutes.

Terrible. Their published number, 801-996-9068, is not working. When I tried hard to reach them…read morethrough another Tesla branch, they refused to offer any assistance. Cannot believe even Musk the genius keeps this office of inefficiency at Draper, FL.

John the manager is awesome! Got me the best deal on a f150 Raptor R! Excellent service and made my…read morecar all shiny. Easy financing and insane selection!

DO NOT BUY A VEHICLE HERE! We bought 2 cars from here. Both…read moreneeding attention. They " in writing " PROMISED to fix the issues not under warranty. We are 2 months in and they still have not fixed the issues or honored the contract. They exceed the fear of used car sales. Save your money and time!

We bought an old Honda from here. It was a great deal, but we didn't find out why until 2 days…read moreafter driving it. The engine overheated and was undriveable. The estimate for repairs was as much as we paid for the car ($4000). Although they had a blue star inspection available for us to look at, they didn't show us that until after we purchased the car. I know I agreed to purchase it 'as is'. But, I still feel like a sucker for buying a lemon of a car. They must've babied it along in order to pass the test drive. Be wary of what they're trying to pass along to you too.

(First review for this business - I added their business for them. Check out their many, solid…read moreGoogle reviews and ratings.) Perfect experience - in 45 minutes - test drive, quote, loan approval, and keys in hand. Exceptional service start-to-finish. 100% satisfied with my purchase - a 2015 Subaru Forester. I had no idea purchasing a car could be so easy.

My husband and I originally received an offer in the mail from Volkswagen SouthTowne at a time when…read morewe had already been seriously considering refinancing our 2022 Atlas. The interest rate on our used vehicle--especially one that was already a few years old--felt overwhelming, and we had been receiving multiple refinance offers that would have cut our payment nearly in half. That seemed like the practical path forward. Still, we decided to explore what Volkswagen SouthTowne might offer. We loved our Atlas, so we felt comfortable walking away if the experience didn't feel right. At worst, we would simply continue with our original plan and refinance through our credit union. From the moment we arrived, everything changed. We were immediately greeted by Mariah, whose energy was warm, genuine, and inviting. I'll admit, we came in a bit guarded and cautious, unsure of what to expect. Yet Mariah met us with patience and understanding, taking the time to truly listen--what we loved about our current vehicle, what we relied on day-to-day, and what features would enhance our lifestyle, from everyday errands to family camping trips. What stood out most was her approach. She was never pushy, never intimidating--just thoughtful and attentive. As a woman, I especially appreciated how she included me fully in the conversation. In past experiences, I've often felt overlooked or uncomfortable at dealerships, but with Mariah, I felt respected, heard, and completely at ease. We were curious about a newer Atlas, and in my mind, it was all or nothing--I wasn't interested unless it truly made sense. When we test drove the 2025 Atlas, we immediately fell in love. Still, we weren't sure if it would even be possible without additional money down. Mariah made it happen. The process itself was surprisingly smooth and efficient. In the past, we've spent hours waiting at dealerships, but this experience felt seamless. While everything was being finalized, she had us relax in a lounge area and even arranged for the vehicle to be detailed again--despite it already being spotless. What truly elevated the experience, though, was the atmosphere of the entire dealership. Every employee we encountered--sales staff, finance team, technicians--took a moment to check in, congratulate us, and share in our excitement. It created such a welcoming and positive environment, something we had never experienced before. Even after the deal was complete, Mariah continued to go above and beyond. She stayed to help us transfer all of our belongings from our old Atlas into the new one, double- and triple-checking that everything was perfect and that we felt completely confident before leaving. Her level of care didn't end with the sale--it felt genuine from start to finish. And then, when we thought the night couldn't be any more memorable, it was. After leaving the dealership, we realized my husband had misplaced his phone--possibly in our old vehicle or even on top of it. We rushed back, hoping for the best. Although Mariah had already gone home, one of the remaining team members--who appeared to be from the service or detailing department--stepped in without hesitation to help us. Despite it being the end of a long day, he went out of his way to assist, even riding with us across the lot to check our old vehicle. To our amazement, the phone was sitting right on top of the car, completely unharmed. His kindness, patience, and willingness to help--without making us feel like an inconvenience--left a lasting impression. He even took the time to ask about our new car and congratulate us before we left. That moment truly reflected the culture at Volkswagen SouthTowne. Our experience here completely changed our perception of car dealerships. What once felt stressful and intimidating now feels welcoming and even enjoyable. While we had read great reviews before visiting, seeing it firsthand made all the difference. Without hesitation, we will return in the future--and we will absolutely seek out Mariah again. She brings a rare combination of professionalism and genuine warmth that makes the entire process feel effortless. Thank you, Mariah, and thank you to the entire team at Volkswagen SouthTowne. Whatever you're doing, it's working. You've created an environment that truly stands out. If you're considering a new vehicle, I highly recommend visiting Volkswagen SouthTowne--and be sure to ask for Mariah.

I have purchased three vehicles from Volkswagen SouthTowne, and unfortunately, each experience has…read morebeen worse than the last. As a repeat customer, I expected that loyalty and history would mean something, but my most recent experience has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SE with Technology, and with only approximately 2,200 miles, the leather seats are already showing cracking and deterioration. I understand that issues can happen with any vehicle, but what has been most frustrating is how the situation has been handled. I contacted the dealership expecting assistance with what should clearly be a warranty concern. I was told that information would be submitted to Volkswagen for review. After waiting and following up, I contacted Volkswagen Customer Care directly and was informed that nothing had been submitted on their end. That leaves me with a very frustrating question: was the claim never submitted, or was I given incorrect information? Either way, the communication and follow-through have been unacceptable. This dealership has recently transitioned ownership to Ken Garff, and I sincerely hope this is an opportunity to improve the customer experience. A new owner should mean a renewed commitment to service--not customers having to chase down answers themselves after spending significant money on a new vehicle. I have been a loyal Volkswagen SouthTowne customer, but loyalty works both ways. Customers should feel appreciated and supported after the purchase, not forgotten once the paperwork is signed. I have photos documenting the condition of the seats, and I hope management takes this opportunity to address the issue and improve the experience for future customers.

Caveat: try to go buy a car on a weekday. We came in at about 3 on a Saturday afternoon and the…read moreoffice was slammed. They only seem to have 3 or 4 salespeople. We were there until after 7 p.m. and a not insubstantial chunk of that was waiting around. Their parking lot was also overstuffed with cars--not sure if they were all inventory or a combo of inventory and customers, but it was not really navigable. Had to park elsewhere and walk. That said, aside from the length of time, we had a pretty great experience with the team at Utah Used Cars. Matt was our salesman and did a great job answering questions and thoroughly explaining the process and options. Helen walked us through each piece of paperwork clearly and efficiently. Everyone was friendly and solicitous, offering water and snacks and even t-shirts. Long process but not complicated and we left with a reasonably priced car we're pleased with. Would recommend.

DO NOT STEP FOOT NEAR THIS PLACE. I bought my first car from Matt, the vehicle had been amazingly…read moremaintained and everything looked really good. Before I even made my first payment my entire engine blew up on the side of the road. I could have easily been killed. I have to replace it all by myself at 19 years old. DO NOT TRUST THESE PEOPLE. It has been 5 months and my car is not fixed. He sent it to a shop that doesn't even work in engines. Matt isn't just a bad car salesman he's a bad person. he better watch his back karmas coming. They do not give a single fuck about their customers they need to be shut down.

I.bought a brand new 2026 Nissan Z from this location. Ryker was super chill and walked me through…read morethe process. He was assisted by Conner near the end of the sale. Neither of them were pushy, just straight forward. They hooked me up with exactly what I wanted. After the car was thoroughly detailed, I drove away as a stoked customer!! Thanks guys!!

We purchased a vehicle from Tim Dahle Nissan Southtowne, and during the process the car was…read moreadvertised and presented in a way that led us to believe it included their "Forever Warranty." The advertisement itself references eligibility based on mileage, and at no point during the sale were we clearly told the vehicle did not qualify. The salesperson allowed that assumption to stand, which directly influenced our decision to buy. After the purchase, when we asked for the warranty paperwork, we were told the vehicle didn't qualify due to being just over 60,000 miles--something that should have been clearly disclosed upfront. On top of that, we discovered items were added into our deal after we had declined them, which is extremely concerning and something buyers should watch very carefully before signing. Since then, I've made multiple attempts to resolve this--calls, messages, and conversations with different "managers"--and keep getting told someone will follow up, but no one ever does. The only real response I've received is that there's "nothing they can do," despite the misleading advertising and sales process. At this point, it's not just about the warranty--it's about transparency and accountability. If you're considering buying here, read everything closely, question everything, and don't rely on what is implied or verbally suggested. I would have preferred to resolve this directly, but the lack of follow-through and communication has made that impossible.