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    Enterprise Rent-A-Car

    3.1 (15 reviews)
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    Updated 1 week ago

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    2 years ago

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    Customer Service

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    2 years ago

    Excellent service always. Thanks. Makes it easy to purchase and return. I wish the description of the rental included a picture of the car.

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    Thanks for the review, Sherry. We hope to see you again. – Lisa S

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    3 years ago

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    3 years ago

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    14 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    This Enterprise should be proud of the team they have to assist in providing their customers the best service possible!

    Mentioned in 4 reviews

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    Hertz Rent A Car - Nice car/GPS upgrade. No XM, but I feel like a taxi.

    Hertz Rent A Car

    2.7(9 reviews)
    1.4 mi

    I have bad experience with this company 1- they let me wait for 30 minutes to reply to my call…read more 2-they try trick me in Minnesota by saying we do not have Hertz office in the air port. 3- they put me in acyrcle in stead of helping me . 3- one time in Huntsville airport they said your credit car is no covering your trip

    I will never rent from Hertz again. When I arrived at the rental location at the Baltimore…read moreairport, I received a text telling me what slot in the parking garage I could find the car. The keys were inside. We drove away without anyone from Hertz present to check the car for damage, etc. We had the car for 4 days without incident. When we returned the car a Hertz employee looked in and around the car, handed me a receipt and drove off. More than a month later, I received a bill for $2k and a letter stating I "returned the vehicle with damage or was involved in an incident." None of which is true. I called and was told the car had already been repaired but that the milage was the same when I return the car as when they took it to be repaired, which proved I had caused the damage. I would like to see pictures of what the car looked like when I picked it up, but was told there aren't any. I would like to know where the proof is that the car wasn't damaged before I received it or after I returned it. Maybe another customer backed into it when they were picking up their vehicle, or maybe the guy parking it after we dropped it off backed into something, or maybe it was damaged when I picked it up? Where is the proof of me damaging this vehicle???

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    Hertz Rent A Car - I brought back the Volkswagen, so does that make this the Return of the Jetta?

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    I brought back the Volkswagen, so does that make this the Return of the Jetta?

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(16 reviews)
    3.7 mi

    The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

    Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget Rent A Car - Foundation of black American

    Budget Rent A Car

    1.7(9 reviews)
    5.1 mi

    I recently reserved car at the Hopkins branch, and encountered the worst customer service I have…read moreever encountered. I have been a loyal Budget customer for 20 year, but that has changed. The horrible service came from a rental agent named MARISSA, who could not have been less helpful. I had pre-ordered a car with Sirius XM radio and navigation. When I arrived to pick up the car, I reminded Marissa that I had to have navigation as I was unfamiliar with the area and had quite a bit of driving to do. She assured me all cars had navigation. I told her I'm 72 years old and not very tech savvy, and sometimes need help figuring different navigation systems. She told me to google instructions. When I got to the car I discovered the Sirius radio and Navigation had not been activated. When I went back inside I informed Marissa of the problem. She could not be bothered and told me to call Customer Service. I asked for the Customer Service number and she told me it was on the paper work she gave me (which I had left in the car). She slammed the paper with customer service number on the counter. clearly irritated. Thinking I might be able to find my way to my first destination I asked for directios to Hwy 169, which I knew was near. She said she wasn't from the area and didn't know where anything was. I said, given her job, she might want to familiarize herself with the area. She snapped back, "I don't have to know that!" She then said she wasn't going to deal with me anymore and went into the back room. I was on the phone for an hour with a very pleasant woman who ultimately could not get the navigation actived, hard as she tried. I then decided I needed to try to find a car elsewhere, and needed to cancel the Budget reservation. I was assured I would not be charged a cancellation fee. After returning the key to Marissa she immediately billed me $120. Fortunately there was an ENTERPRISE branch 5 blocks away. The agent there, DAN, could not have been more helpful and I was able to rent a car which met my needs. To be fair, when I got home I called Budget Customer Service and spoke to a very helpful guy named NELSON who promptly arranged for a refund.

    If I could give them a 0 I would. The manager is a horrid person. They flat out lied and said that…read moreI would only be charged for the days that I used the vehicle. I returned the vehicle 36 hours early and they his story changed. The vehicle was dirty inside with a dirty film on the glass and the there was only a 1/4 tank of gas. Avoid using this location at all costs

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    Enterprise Rent-A-Car - carrental - Updated June 2026

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