Let me put it this way. I took the time to fly up from AZ and buy a car here and drive it back…read more Even though they are used rentals, for the most part, they have decent milage and in nice shape. I did a lot of comparison shopping with Enterprise, Craigslist and major dealers and couldn't beat the prices. Gus aka Dave, was a good guy to deal with.

Terrible. Set up an…read more"Appointment", week and a half in advance, to look at a few vehicles. Was told I would receive a call from the manager to confirm. After about three days of no call, I give them a call back. I am told they have ONE of the vehicles and are still working on getting the others. I let them know that it's fine, I was just calling to confirm my appointment. So five days later, I arrive, they tell me they do not have ANY of the vehicles i requested and that it was my fault for not confirming my appointment. Even though I have now called this company twice to confirm my appointment well in advance. Thanks for the waste of time.

I have bad experience with this company 1- they let me wait for 30 minutes to reply to my call…read more 2-they try trick me in Minnesota by saying we do not have Hertz office in the air port. 3- they put me in acyrcle in stead of helping me . 3- one time in Huntsville airport they said your credit car is no covering your trip

I will never rent from Hertz again. When I arrived at the rental location at the Baltimore…read moreairport, I received a text telling me what slot in the parking garage I could find the car. The keys were inside. We drove away without anyone from Hertz present to check the car for damage, etc. We had the car for 4 days without incident. When we returned the car a Hertz employee looked in and around the car, handed me a receipt and drove off. More than a month later, I received a bill for $2k and a letter stating I "returned the vehicle with damage or was involved in an incident." None of which is true. I called and was told the car had already been repaired but that the milage was the same when I return the car as when they took it to be repaired, which proved I had caused the damage. I would like to see pictures of what the car looked like when I picked it up, but was told there aren't any. I would like to know where the proof is that the car wasn't damaged before I received it or after I returned it. Maybe another customer backed into it when they were picking up their vehicle, or maybe the guy parking it after we dropped it off backed into something, or maybe it was damaged when I picked it up? Where is the proof of me damaging this vehicle???

We actually had a pleasant experience. The car we rented was not available, Ayah upgraded us in a…read morevery timely and professional manner. Ended up with a BMW3, very comfortable ride. Drop off was very smooth and appreciated the help of Ruben. Both of these young men should get a call from their district Manager and told that they did an excellent job helping out two seniors on Jun 09, and June 14, 2026. It is refreshing to have kind and helpful customer service. Thank-you.

Had a great experience AT FIRST..they upgraded me for free and customer service was very nice…read more About a month after my trip I received a damage bill for $650 for a scrape on the rim. I know for sure I was not the one to cause the damage, but had no way to prove it. Either way $650 is ridiculous to fix a rim. I sent it through insurance and still had to pay $225 out of pocket for their admin fees. For sure won't rent here again womp womp 0/10 If you read this review and still decide to rent from them...take photos of the car once you rent it! Would've saved me a lot.

The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.

I was able to change my reserved vehicle due to the weather conditions. The vehicle was clean and…read morein great condition the customer service was outstanding for pickup and drop-off. I would rent a vehicle from here again.

I wouldn't go here if I were you, the front desk guy(he's worked there for the last 4 years as far…read moreas I know) is always a rude individual. I used to drive box trucks for a career & when my box truck was in the shop getting serviced, it was always horrible service. It's like he gets off on being a dick. And I have gotten fed up when I just recently when there cause it's super close to me & I needed a rental car from Avis & I had a coupon code from work and this assclown hassles me saying he can't rent me the car with that coupon unless I show him my work Id. Who tf are you to force me to present my work identification. Sounds like a real depressed guy. Prob has to pay alimony to his ex wife & his kids don't want to be in his life cause why always be mean and cruel & powertrip & mess up my day? But Thank god I went to a different Avis and saw my favourite worker that I always usually do business with DO NOT GO HERE AND FIND A DIFFERENT LOCATION TO DO BUSINESS WITH

DO NOT USE. I found…read morethis company through hopper. horrible communication. I called four times upon arrival. No response. we had to get from terminal 2 to terminal 1, leaving our elderly parents, and then take a shuttle for pick up. they falsely advertised location on site. the Normandale location in double tree is 16 miles from airport. At pick up, they offered us a midsize for our experience. However, months ago our reservation was for a midsize, so we paid for midsize and got economy. the whole mess cost us time with family. On 7/6 we talked for an hour with the car company to file a complaint. We called multiple times to find out shuttle times. No response the economy car messed our drop off plan. We had to change all of our plans and find additional transportation because of the size. my sister in law and toddler had to sit at airport for 5 hours because of the horrible car rental. theres no communication at drop off of times or shuttles. We called again multiple times. No response. At drop off, it's all virutal. pay a little more for a legit company

Do not rent from this company. It's been 1 month and I can't get ahold of anyone or get anyone to…read morereturn my call. I'm waiting for my deposit to be refunded. Priceline is not helping with this matter as well. Shuttle takes forever so beware. I took a taxi. It's a kiosk and virtual person. So beware. Matter of fact. Don't deal with this company.

I recently reserved car at the Hopkins branch, and encountered the worst customer service I have…read moreever encountered. I have been a loyal Budget customer for 20 year, but that has changed. The horrible service came from a rental agent named MARISSA, who could not have been less helpful. I had pre-ordered a car with Sirius XM radio and navigation. When I arrived to pick up the car, I reminded Marissa that I had to have navigation as I was unfamiliar with the area and had quite a bit of driving to do. She assured me all cars had navigation. I told her I'm 72 years old and not very tech savvy, and sometimes need help figuring different navigation systems. She told me to google instructions. When I got to the car I discovered the Sirius radio and Navigation had not been activated. When I went back inside I informed Marissa of the problem. She could not be bothered and told me to call Customer Service. I asked for the Customer Service number and she told me it was on the paper work she gave me (which I had left in the car). She slammed the paper with customer service number on the counter. clearly irritated. Thinking I might be able to find my way to my first destination I asked for directios to Hwy 169, which I knew was near. She said she wasn't from the area and didn't know where anything was. I said, given her job, she might want to familiarize herself with the area. She snapped back, "I don't have to know that!" She then said she wasn't going to deal with me anymore and went into the back room. I was on the phone for an hour with a very pleasant woman who ultimately could not get the navigation actived, hard as she tried. I then decided I needed to try to find a car elsewhere, and needed to cancel the Budget reservation. I was assured I would not be charged a cancellation fee. After returning the key to Marissa she immediately billed me $120. Fortunately there was an ENTERPRISE branch 5 blocks away. The agent there, DAN, could not have been more helpful and I was able to rent a car which met my needs. To be fair, when I got home I called Budget Customer Service and spoke to a very helpful guy named NELSON who promptly arranged for a refund.

If I could give them a 0 I would. The manager is a horrid person. They flat out lied and said that…read moreI would only be charged for the days that I used the vehicle. I returned the vehicle 36 hours early and they his story changed. The vehicle was dirty inside with a dirty film on the glass and the there was only a 1/4 tank of gas. Avoid using this location at all costs

Greg did an excellent job. He was easy to work with and transparent with all aspects of the car. I…read morewould recommend this company to anyone. In the future I will always look at their quality inventory first when looking to buy another vehicle. I'm a very satisfied customer. -Shawn

Greg is easy to work with and very reasonable. He is always amenable to accommodating your…read moreschedule. A++++