The team at this office was so nice and accommodating with our rental while we visited the area…read more Evan help expedite the process and they let us chose from their avail vehicles and ended up with a very nice nissan Rogue. The total price was very reasonable and they even allowed us some flexibility on return time. Thank you.

Horrible rental experience. I spoke with Jimmy a week in advance on specific vehicle types I…read moredesired and was informed to call back of which I did a day prior to my rental drop-off. Enterprise showed up late to the drop off location and with another car that was much smaller than I am able to drive due to my height and back issues. Jimmy acted like because they were busy that permitted him to rent out the vehicle I specifically called and requested. No option was provided for me to make payment to solidify my exact reservation. The branch manager Jake then chimes in on the conversation stating that no specific car make or model could be guaranteed which is completely understandable, but this was never disclosed to me to any capacity by Jimmy beforehand. Enterprise dropped the ball big time and had to call around to other locations to find me a comparable vehicle which took an additional hour plus out of my schedule/travel time of my day. I would think twice and reconsider before renting from this specific location. I am loyal to Enterprise for my rental needs, but not loyal to inconsistencies with business practices in what is conveyed to customers versus what actually is company policy.

on 7/22/26, freeway ford sent technician kenny to my home to address a transmission/control module…read moreissue. the issue was addressed, to the best of my knowledge. i appreciate freeway accommodating me, by sending the technician to my home. my experiences with freeway ford have been positive so far. thank you freeway.

A couple of years ago, my wife and I visited Freeway Ford because we were seriously interested in…read morebuying a Ford F-150 Lightning. A salesperson approached us, and we explained exactly what we were looking for. He told us that their only Lightning was a Platinum and that they did not allow customers to test-drive vehicles in that trim. Instead, he showed us a Mustang Mach-E. During that conversation, he told us that we "couldn't charge one at an apartment," seemingly assuming that we did not own a home. I'm not sure whether that assumption was based on our age or something else, but it came across as dismissive and presumptuous. He then claimed that the Mach-E was better than a Tesla because "you can't put a baby seat in a Tesla," suggesting that this should matter if we planned to have children. That was obviously dubious information and did nothing to inspire confidence in the sales process. After being denied the opportunity to test-drive the vehicle we actually came to buy, and being given questionable information about a competitor's vehicle, we decided to take our business elsewhere. That same weekend, we visited a Tesla showroom, and the experience could not have been more different. Within five minutes, they had us in a Model 3 and encouraged us to take it for a test drive. They did not even insist on accompanying us; they simply showed us the car, made sure we were comfortable, and let the product speak for itself. What made this experience especially disappointing is that my family had been exclusively loyal to Ford for multiple generations. I am the first generation of my family not to purchase a Ford, and after this experience, I do not expect to consider one again. Freeway Ford did not just lose one potential sale. It helped end a family's multigenerational loyalty to the entire brand.

Highly recommended for their exceptional service and professionalism. I've been using this location…read morefor the past five years and have always been treated very well. The quality, reliability, and consistency of their service and delivery have been outstanding.

I was able to change my reserved vehicle due to the weather conditions. The vehicle was clean and…read morein great condition the customer service was outstanding for pickup and drop-off. I would rent a vehicle from here again.

On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

I received a call from Dorothy at hertz corp who advised State Farm stopped paying for car as of…read more7/4. I advised her the car was dropped off to the repair company on 7/3 as advised by hertz Richfield and was told it was ok by inver grove collision. On 7/8 a charge for 333.12 and a pending charge of 125 showed up on my account. Called 7/9 and spoke to Michael at Richfield hertz location who advised another location picked up the car on 7/8 and charged from 7/4-7/8 in error. He also said that I would get a credit of 55 showing a return on the 4th. Asked him if the $55 was coming off the actual charge or the pending charge and I wanted to confirm the total amount I should have been charged as should only be 20% for 10 days so about 84.48. He said he doesn't have the info on what I'll fully be charged only what I'll be credited and advised I had to call the hertz billing number. He was extremely rude during our transaction.

Used based on my auto insurance recommendation while my vehicle was in the shop. I would've…read morepreferred closer to my residence, but that's irrelevant. I started the reservation through the State Farm app the night before. The next morning when I called store location they had my reservation. I requested a ride from home to Hertz for the rental pick up. The lady said they were short staffed but would work on a solution & I shared my timeline of availability. I got a call from the original lady & another hertz employee confirming they'd pick me up. They delivery on communication, picking me up, and ease of rental pick up & drop off.

DO NOT USE. I found…read morethis company through hopper. horrible communication. I called four times upon arrival. No response. we had to get from terminal 2 to terminal 1, leaving our elderly parents, and then take a shuttle for pick up. they falsely advertised location on site. the Normandale location in double tree is 16 miles from airport. At pick up, they offered us a midsize for our experience. However, months ago our reservation was for a midsize, so we paid for midsize and got economy. the whole mess cost us time with family. On 7/6 we talked for an hour with the car company to file a complaint. We called multiple times to find out shuttle times. No response the economy car messed our drop off plan. We had to change all of our plans and find additional transportation because of the size. my sister in law and toddler had to sit at airport for 5 hours because of the horrible car rental. theres no communication at drop off of times or shuttles. We called again multiple times. No response. At drop off, it's all virutal. pay a little more for a legit company

Do not rent from this company. It's been 1 month and I can't get ahold of anyone or get anyone to…read morereturn my call. I'm waiting for my deposit to be refunded. Priceline is not helping with this matter as well. Shuttle takes forever so beware. I took a taxi. It's a kiosk and virtual person. So beware. Matter of fact. Don't deal with this company.

1 star on the wait time. It was ridiculous. We waited a very long time. So unless you have an extra…read morehour or 2 to spend at the airport after getting your luggage. I'd skip using ACE. So above was my initial review. But our vehicle was upgraded & it was great. The staff seems overworked & understaffed. So car was a 5 star. So it balanced out.

This business is completely unprofessional. They tried to scam us out of an extra $100 after they…read moredidn't have the car we ordered. The staff was very rude and kept making smart remarks to my dad who was just trying to get the car he paid for. They tried to give us a car that was nothing like we ordered and tried charging us $100 more than the car was worth. They made us wait over an hour when we were the last people of the night. The whole staff was moving in slow motion without a care in the world. Horrible experience they should be out of business.

Seyfu my driver delivered WORLD CLASS bell ringing service today!…read moreI Needed ride to the airport with a stop to drop off our dog for boarding. Forgot the dog food my wife packed. Seyfu- picked up dog food & delivered it to the board in facility!! Amazing!!

We needed to get from our hotel to the airport with A TON of luggage. I booked reliaCar to make…read moresure it all went smoothly and I wasn't disappointed. The booking was easy and reassuring that everything would be take care of. our driver, Seyfu, was timely, helpful, and very friendly. the price was also very reasonable! I wouldn't hesitate to book again and recommend to anyone looking for car services.

Tommy Matthews and the Enterprise Edina team scammed me…read more When making the reservation, Tommy asked personal questions about the vehicle I normally drive so he could upsell me into a more expensive vehicle that was not covered by my voucher. Extremely inconsiderate of customer needs and only interested in selling a more expensive rental. The vehicle I was rented was covered bumper to bumper in damage when I picked it up. Hail damage all over. Scratches, dents, and dings all over. Missing hubcap. It was an embarrassing vehicle. When returning the vehicle Tommy asked me to explain the damage on the vehicle. The vehicle was covered in damage when I picked it up and Tommy began asking me to explain the damage that existed before I rented the vehicle. He prompted me with things like "Do you think a shopping cart might have hit the car here?" Tommy then reported the damages and Enterprise has been hounding me to pay for damage I did not cause for months. THANKS TOMMY! You set me up with a ruined vehicle and scammed me into a claims collection service that is now threatening me with letters, calls, and emails. GREAT SERVICE!! THANK YOU SO MUCH TOMMY MATTHEWS! Edit in response to Enterprise reply: I have done my part already in spending hours calling and emailing Enterprise on this issue. Your team and Tommy fabricated a damage claim on a vehicle that I received as damaged and stuck me with the fallout.

We have a corporate account with Enterprise, and our primary location is the Roseville Enterprise…read more (Kyle, by the way is fantastic!) I work in Roseville, but I live in Edina, so I use the Edina Enterprise location for most of my car rentals. Over the years, there have been some very good people here. Sadly, but due to promotions, they all leave just as I get to know them. Which is why I want to give some kudos to Josh Crouse, Assistant Manager, before he gets himself promoted (and he will because he's AWESOME!). Josh has fantastic customer service, and he leads his team well. He's professional, funny, and really makes one-time customers feel as special as repeat customers like myself. The reason I'm giving him props today is last night he called me while I was at dinner to let me know that the car rentals were tight because of the holiday weekend. He asked if I could be flexible with my pick up time. Because I had a meeting before I headed out to a conference, I had some, but not a lot of flexibility. I came in a little later this morning because I wanted to give Josh time to track down a car, and when I arrived, he told me he had parked my car in the back so that I would be ensured to get my car. Now that's service. So I can't say enough good things about Josh and the Edina Enterprise team. Use them and you won't be disappointed! (And while I hope Josh gets promoted soon, I selfishly want him to stay around here for a while!!!)

I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived…read morearound 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this.

Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to…read moreflight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1.