Acquiring a new space and moving in was a piece of cake. The facility is clean and smells that way…read more There is no odor of dead mice like some other facilities. I've been in. The people in the office are very helpful. So far I am very pleased.

I went into the office to pay off my past due bill. The Manager Eleasha was extremely rude and…read moreaggressive from the moment I walked in. I asked her what was wrong and she responded with " you're not respecting my 6 feet". I was on the other side of the counter and not once did she mention anything or ask me to come back another day. Had I known she didn't want anyone inside the office I would have left . ( she opened the door and let us inside) My three year old was running around while I was attempting to pay my bill and this really ticked Eleasha Off. She asked me to leave immediately and kicked us out. I had to call the police to mediate so I could pay my bill, as that is all I wanted to do. Kids are not welcomed here. They rather you leave a 3 year old in the car while it's 95 degrees outside . I suggest to go with a more family friendly welcoming place!!!

This Uhaul place is alright by me. We've used them three times now, once to move here from Texas…read more(about a year ago), and two other times to move from our apartment to our new home in Bloomington (across two weekends last month). Our first time with these folks was simply to drop off the massive 26' footer we'd driven from Texas. We'd done our best to get it unloaded on time, and we rolled it in mere minutes past our drop-off time, close to when the place closed; we feared the worst. But these guys were totally chill and didn't charge us a dime for going over. That was SO appreciated after a stressful, hectic move that they didn't take advantage of our slight tardiness. Our second and third uses were just in-town daily rentals, picking up and dropping off at the same location. Each time was a relatively quick process of just waiting in the line of the morning, supplying our info, being given the keys, and walking across the street to find our designated vehicle. The employees we interacted with were all in decent spirits and helpful. Nothing over the top amazing, but just fine. I was impressed by the amount of items available in the office/shop. Pretty much if you've accidentally forgotten something important day-of like locks or tie-offs or hitches or packing materials or bike racks or heck, even cedar chips to ward off moths, they have it for sale. It probably will cost you a little extra than say at Walmart, but at least you won't have to take time out of your moving day to make an additional stop. Honestly the only thing we found personally annoying was the process of reserving online ahead of time. The website doesn't work super good on mobile, and the upselling is obnoxious. You'll be deselecting A LOT of extraneous things like dollies and boxes and blankets, etc. it "helpfully" places in your cart without you asking. The trucks themselves are what you'd expect. Some are in better condition than others, some are a little cleaner than others, but they're all serviceable and seem to get the job done okay. If you're dropping off in this location and need to fill the tank, I personally recommend Leroy's over the BP. The BP happens to be more convenient, but Leroy's is significantly cheaper, so if you're needing a sizeable refill, your wallet will thank you for making a couple obnoxious left turns.

I rented a U-Haul 15 foot truck and auto hauler. I arrived to be told the auto-hauler had a flat…read moretire and I'd likely have to drive to another state to get one for my move the next day. Ended up going 2 hours the wrong direction to get the auto-hauler from another U-Haul location. Truck was only at 1/4 tank when supplied. Engine blew out in New Mexico on the truck. Roadside assistance took 6 hours for the truck tow and I handled the auto hauler by calling someone 2 hours away. Called customer service later and was told only roadside assistance is offered 24/7 and no money discounts ever per the small print. Go to Penske or others. Stay away from Bloomington U-Haul.

Very convenient, pleasant and helpful staff. I was able to extend my rental from one day to a week…read morewithout any problem, and they were quick to assist during both pick up and drop-off

Returned my Penske truck, excellent customer service. Kevin and John Jackson were great. They…read morehelped us take off the car we towed on a trailer. Always get the loss damage waiver, I had a bit of damage to the truck, and thankfully it's fully covered. I will never rent from another company but Penske, their trucks are in better shape, they price matched Budget and U-haul and the loss damage waiver covers damage that is typically not covered by other companies. They have a million of other things to rent, almost anything that you would never need.

Just great guys cared about my situation, not just a sale. A diamond ring was found with their…read moreproduct and they didn't squeeze me on price. I'm grateful and now a loyal customer.

I rented a grill for our annual barbecue at work. Everything went smoothly, from ordering to return…read morepick up. The grill arrived right on time and was setup quickly. We did run into a bit of a snafu with firing it up, only because we'd not used one like this before. I called the shop and was walked through how to get it going. I appreciated the guy on the phone not speaking to me like I was a moron. The grill got hot quickly and didn't quit. We cooked burgers for 2.5 hours. The pick up was great the next day, too. Everything went off without a hitch, and I know where I'll get the grill again for next year.

Got the job done. But I was surprised that I needed an appointment. They also were understaffed I…read morethought.

I had a great experience with these guys. I rented a truck for 3 days for an in town move. They…read morewere nice and helpful at check in and check out and charged the same prices as my online reservation. I accidentally forgot to put the hand truck I had rented back in the truck (whoops) and returned it the next day without being charged a late fee. They made the process smooth and easy and had forgiving and kind staff on hand to go over everything at the beginning and end.

I rented a 16 foot truck from this location which I had worked with in the past for daily rentals;…read morethis time I needed it for two weeks and I ended up paying over $2000 for a two week rental without any explanation of additional charges/hidden fees, insurance fees and everything else tagged on, unbeknownst to me after everything was said and done.

POS trucks. Filthy inside. Just horrible. Employees were nice and helpful. Reserved a truck with…read moredouble bunks since there are 2 of us. We got a truck with a single bunk after being told the one we reserved has issues. Strange, drove 250 miles and started having issues. Hopefully won't break down before we get to our destination. Will never use these guys again.

Each time I have rented, they have had the items I looked for. The staff is courteous and quickly…read moreassisted me. The gentlemen placing items in my car were genuine are made sure not to damage my vehicle; great service!

Got almost anything you could want from tables, chairs, and party games to excavators skid steers…read moreand trailers all for a reasonable price