I wanted to take a moment to personally recognize and thank you for the above-and-beyond service you provided in connection with Jake Coony. This situation was especially stressful for me. I had several people giving me a hard time regarding the loss of my driver's license, Jake was the only person who truly understood what I was going through and showed patience, understanding, and compassion. His willingness to listen, help, and go the extra mile meant more to me than you probably realize. Sometimes, simply having someone understand the circumstances without judgment can make all the difference. Your professionalism, responsiveness, and genuine understanding did not go unnoticed. I sincerely appreciate everything you did to assist Jake and me and to help make a very stressful situation a little easier. Thank you again for going above and beyond. Your kindness and understanding are truly appreciated. read more

Staff was awesome they helped out a lot. Was in and out. Also shout out to Ben that helped me turn in the van I showed up late thinking they had a drop box and he help me out past closing time Ben your the man boss! read more

I would like to give a big shout out to Erin at the N. Magnolia Ave location in El Cajon. Erin has been so awesome helping us plan our trip. We took a trip to Peoria to watch the Padres play, that's what we needed the rental for. We even had a couple small bumps that Erin completely turned around for us! Erin's customer service excellence is absolutely outstanding! It was great having someone that really loves what she does at Enterprise! Thank you Erin for helping to make our trip a great one! Jerry & Lulu read more

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This location is understaffed and doesn't have any efficient processes. Two hours to get a car, and just as bad returning it. Ridiculously long lines that don't move. Don't come here!! December 2025. read more

Enterprise Rent-A-Car - 30 minutes and first guy in line is still here. Do you value your time? They don't. - Car Rental Near Me - El Cajon, California

I'll start off by saying the place gets 2 stars solely because Erin at the front desk seemed like she was doing the best she could under the circumstances. Otherwise 0/5 stars for incredibly slow service for Nor who was responsible for bringing my car from the lemon grove location to this location. I had bad vibes from this shady looking employee from the moment I walked in. Ultimately, I waited 2 hours for my car because of Nor who took an hour and a half to go get a car that was in lemon grove 12 minutes away. I was given a BS excuse that he took so long because there was a car accident, but I looked up the route on Google maps while I waited and it was completely clear. He clearly made a pitstop Every other rental car experience in my life has been pick up and go. Enterprise, word of advice, you can find better employees begging for change than Nor. read more

Liars! From the rental agents to the return agents. Changed my rental agreement twice without me knowing and authorized charges to my card without my knowledge. Straight up losers work there, charged me for fuel even though I returned the car full. Overall terrible experience. read more

Better sense of hygiene. It's not ok to just hand someone a filthy rental. This is a family vehicle and kids deserve better. read more

Enterprise Rent-A-Car - Greasy finger prints. Looks like the person touching the monitor was on their lunch. Really gross. - Car Rental Near Me - El Cajon, California

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I always rent from Santee, but El Cajon opens earlier and I used that location. Erin Meredith checked me in on a Monday and when I returned on Thursday she checked me out. Friendly, professional, quick and efficient. I like this location. They make it so easy. Everyone is friendly. read more

This is my go-to Enterprise in San Diego. I find that they tend to have good inventory and speedy service, especially if you use the app and happen to be a return customer. And they recently extended their hours, so they are now open at 7:30 a.m. My favorite rental was being able to drive off in a VW Atlas for a multi-day camping trip. I was in and out, and received text messages while away to make sure everything was going well with the vehicle. The team is also very helpful and will try their best, sometimes calling other locations, to make sure you get a vehicle that fits your needs. This is one of the primary reasons I continue to return to this specific location. The only reason why I docked two stars -- and this is important -- is that the vehicles need to be cleaned. I have found dusty foot prints, ketchup stains on the vehicle walls and seats and, most recently, a wrapped toothbrush. And these are examples from three different vehicles. That's simply unacceptable. The team has a mini car wash on site, and there is no excuse for the lax cleanliness, especially in this post-pandemic world. read more

Enterprise Rent-A-Car - The VW Atlas - Car Rental Near Me - El Cajon, California

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To be fair, i went to return my vehicle today and received the best customer service, i dealt with Noor, and his customer service made a huge difference. Thank you read more

There's a story behind every rental; here's how I became a customer of the El Cajon branch of Enterprise Rent-A-Car: When I bought my RAV4 from Toyota of El Cajon (TEC), we agreed that the dealership would replace the car's stock seat covers with custom leather. TEC ordered the leather, which arrived a week later. On New Upholstery Day, as I idled cheerfully in the dealership's service department check-in line, the lady ahead of me backed up until her car rested atop my bumper. I got out, cursing at her car. Then she moved forward. Though she'd done little damage, TEC's Service Manager noticed scuffing and pointed out broken chunks of foam behind my bumper. The woman's insurance company agreed to pay, and, working with TEC, arranged a loaner for me while my car's front end was repaired. My Enterprise rental process was smooth and the car they gave me was fine. If I'm ever hit from the front while driving a brand new car again, I'll certainly consider renting from this El Cajon branch of Enterprise Rent-A-Car. read more

Isabella make my day she is looks like very friendly and care with customer. Also who ever help me on Friday she is also good better than the one who check me out on Thursday. read more

I was very happy with Enterprise. The insurance company set up a rental for me after I was hit. They were ready to pick me up when I dropped my car off for repairs and upgraded me to a hybrid since that's what I normally drive. Great car too! No issues at all. read more

Easy in and out. Prices are fair. Hours of operation are better than most especially on Sunday. Only downside is how much they charge on your credit card in advance ($400 for 2 days) because of "possible" dents, damage, etc. read more

Rude and unprofessional customer service. The girl who took care of me was extremely distracted during our interaction. She was also very pushy and tried to sell me their own insurance for $25 per day. When I politely declined, she started threatening me with horror stories of accidents, bad drivers, and even litigation if I did cause any damage to the car. Incredibly rude and arrogant attitude. read more

I only put 1 star because it won't allow me to put 0 or negative.This location is a joke. we made reservations a week in advance.The day before our trip they called knowing they didn't have an SUV coming in saying don't worry we have one coming in. The next day 30 minutes before we were supposed to pick our SUV up and be on the road They call saying they have no SUV. leaving us with no alternative to what we reserved. They were aware of the mess up the day before and the day of still had no way to resolve the problem. this is my third time dealing with this location 's BS. Anybody who is looking to rent a vehicle deal with hertz or Turo theses people suck . read more

Do not visit this location. Spent about an hour, picking out the car and filling out all the paperwork early so they wouldn't have anything to do when I picked up the car as the car was not available at the time. Two hours after doing all this that has me to come in before 6 o'clock when they closed and I did and that's when they informed me that my car was going to be $15 more a day. I asked them why and they said the BMWs are more expensive. I said I've been in here for an hour working on all the details, pricing and everything and nobody said anything to me why is that, silence. Then I asked why wasn't I called so I didn't have to come all the way back here for nothing again silence. If you go to this place, go at your own peril the worst customer service I have ever seen. read more

Staff is amazing. Very little wait time. They always kept me informed of progress. Car was exceptionally clean. They've handled any issues I ever had spot On. Such as type of vehicle I was comfortable with ect. They also texted me on any upcoming rentals I've scheduled and return times. Thank you Sincerely; Paul S. of Rancho San Diego read more

Worse experience possible. My car was hit on Christmas, and needed to be repaired. I was being responsible by calling enterprise to ask the shuttle to pick me up and was informed that I can only make reservations when I drop my car off. The shuttle took 43 minutes to come. Upon arrival to this location it didn't appear busy- just me and another client waiting to be helped. Unfortunately the silver Toyota Camry with Illinois license plates smelled like TEENAGER FEET and THE ARMPITS of a person who has no never used deodorant. I took the car home and febreezed it, cleaned it up with my Clorox wipes. On Saturday I took my friends to Carlsbad and my friend in the passenger seat told me THE CAR SMELLS LIKE A DEAD FUNKY RAT and the seatbelt is MUSTY. I was never so ashamed. I have the car parked and haven't driven it since. I don't want to make myself sick !!!! Do not go to this location. It really stinks. WHAT A WASTE OF A GOOD WEEKEND ! Do Not get a car from here. Zero stars read more

This staff was great and very responsive to issues. I had no trouble booking, picking up, or dropping off my rentals. Would recommend this location. read more

If I can give 0 star I would for the unprofessional customer service I received today. I am writing to express my disappointment with the experience I had at your location this morning. I had rented a vehicle through a different location, but shortly after driving it, I noticed the car was shaking and did not feel safe to operate. For my safety, I decided to exchange the vehicle and visited the [magnolia ave location in El Cajon] for assistance. I politely asked the manager on duty, who identified herself as Rylie, if there was a car available for exchange. She responded with attitude, stating there was only one car available and that it was a smaller model. I paid for a big car already, why would I take a compact one, I then asked if there were vehicles available at another nearby location, and she replied "no," again in a dismissive manner. Out of concern, I contacted customer service directly. They informed me that there was a vehicle available at another nearby location at a Toyota dealership --which, as it turns out, is also managed by Rylie. I proceeded to that location, only to receive a call from Rylie instructing the staff there to give me a compact car, even though I had already rented and paid for a non-compact vehicle. Fortunately, the staff member at the second location, Rayan, was helpful, professional, and understanding. He ultimately assisted me in resolving the issue, and I appreciated his support. While I'm grateful for Rayan's assistance, the overall experience--particularly my interaction with Rylie--was extremely disappointing. I felt dismissed, unsupported, and misled during a time when I was simply seeking help in a situation involving legitimate safety concerns. I hope you will review this matter seriously and take appropriate steps to ensure a higher standard of customer service across your locations. read more

Definitely wouldn't recommend this place if you're taking your family on a trip l!! worse experience ever!!! I had made a reservation for a 8 passenger vehicle, a wagoneer to be exact for a Monday June 16 @ 7:30 am, I even showed up Sunday one day prior to their location to make sure that they had one available for me Monday morning stating that I had bought Disneyland tickets for the family and needed to be on the road as soon as possible , sure enough I show up Monday and the vehicle that they had ready for me was unsafe the car had bald tires in the front , I ended up leaving the facility with another vehicle 2:30 hours later didn't get to Disneyland till noon not only did they ruin my whole morning but management didn't even seem to care that my trip had been cut short didn't even take responsibility for their negligence I would avoid this location read more

I just have to give praises for the young lady working behind the counter (sorry love, can't remember your name). It was very crowed and a bit of a wait but she never stopped working. Not once did I see her pause. Or just standing around. Even when a very entitled lady came in giving demands she handled it with respect and kept her calm. What a great employee this location has! read more

The worst company and the worst manager ever, I reserved a van 2 days before, went to the office and talked with manager to confirm if the van, they said they will keep the one we liked and will be ready by the reservation day at 7:30 AM ( which they lied about both), the next day we showed up on time, they said there is no van ready here, and they requested one from another location, which wasted an hour of our time, by then they brought a wrong size van, when we talked with them, they said it will take until afternoon to find the van we talked about, for a long trip we planned to leave at early morning, they ruined everything, they even lied about them trying to call us, which they didn't called us. I saw multiple more customers there, all pissed off of their service. The worst experience ever, all of staff were trying to avoid talking with us, scared of explaining their lies. They ruined our trip plans. I would've given them 0 stars if possible. For everyone else out there, try another companies, you will find cheaper prices, and the car you like. read more

This review is mainly for an employee here named Sara. From start to finish Sara was helpful, kind and professional. When I returned my Jetta rental Sara asked "how was everything" and I let her know the vehicle had some electronic issues and she immediately offered to make things right. Enterprise might cost more than other rental companies, but it's because of great customer service that makes it worth the money. Planning on using them in the coming weeks. read more

We've been using this location for many years without a problem. But, today when they didn't have the car we reserved the Yahoo proceeded to attempt to put us in a smaller vehicle claiming it was because we used a debt card. While on the phone with corporate an appropriate size vehicle was magically found. Surprisingly my method of payment was suddenly accepted too. Not sure if this location is scraping the employment barrel or this was the holiday back up team. Poor services guys. They can do so much better. read more

Had a horrible experience called before I came made sure there was a car ready when I got here. I've been waiting for about 30 minutes no cars ready the person I spoke with Aaron was supposedly a manager, but can't help me only has one way of payment option for a card that has three different ways of making the payment. This is stupid And bad service. They check you out with tablets, but you can't use tap to pay or the slide feature on your card so if you don't have a chip, you just can't use your payment feature. It's really bad and inconvenient and then they have people just standing around not doing their job. I've been waiting for my for a car. This is stupid and irresponsible and disrespectful.update finally got my car, but the tires are low and the employees wanted to argue with me about filling the air up in the tires so now my safety doesn't mean anything to these people this is ridiculous read more

Enterprise Rent-A-Car - Lot with cars but nothing that fits my needs - Car Rental Near Me - El Cajon, California

Everyone there is great! Very friendly and professional. David was awesome when I was picking up my rental. Super personable and helpful. When dropping off the rental I was helped by Romero. He was so nice and got me out of there in less than 5 minutes. Overall a great experience. read more

I setup a rental through Costco travel for my husband and I to have a car while our personal vehicle was being worked on for the day. I get there and am notified I'm on a do not rent list and my rental is refused. This is news to me since I've used enterprise several times through dealership for maintenance over the years without a problem. I ask for information and they only have my name and I owe an exuberant fee. No actual date of the claimed rental just early 2016 (over 8 years ago), no credit card on file to refer to, no information about what vehicle was rented etc. They should at least have a credit card linked to it you'd think, because you can't rent one without it. Then I'm given a number to call for corporate to deal with it. I'm left high and dry without a resolution for that day. Luckily, my husband was able to return to pick me up before dropping off our car for service. I called corporate and was told the same info from 8 years ago with no information about the rental. I told them I didn't make that rental it's an error or fraud how do I get removed from their do not rent list. I was given 3 options: 1. Pay the exuberant fee that wasn't mine 2. Email corporate to dispute and wait for decision. (Up to 2 weeks) 3. Call police to report fraud (could take months) I emailed corporate and was responded back within an hour or so and told they've requested the El Cajon office's risk department to remove me from the do not rent list, but they're responsible to do so and will contact for more info if necessary. Still haven't heard from them with confirmation of this happening. So beware of being defrauded at this place and put on a do not rent list for no reason. Finding out about it 8 years later as if now you owe them when you never did. read more

They suck. Couldn't tell me I would need to leave a deposit or anything. When I set up my rental because my car was hit they told me I only needed my license and when I showed up they asked for a deposit and much more. read more

this place is ridiculous. the manager is so rude and so racist it's unbelievable. I am shocked at the customer service she provided. I cannot stop thinking what in the world just happened. I have never been treated like that in my life. this place is horrific, don't even care about the uber money lost to get here and the reservation made and my debit card with lots of money, I have a lot of cash, a great driving record, good credit, she did everything in her power to not rent me a car and the final hurdle was her wanting a bill to an address I don't live at. my address is on my driver license and she refused to go by that address. absolutely horrific. this was for a personal vehicle but for work I send hundreds of clients a year there and that stops now. not only will I never send anybody there but I will advocate against this place every chance I get. good luck people. read more

I have rented a few cars from this location, but my most recent experience with Armen and David was great. I had rented a normal car, but I saw a jeep I was interested in getting instead. Armen was able to help me upgrade, and provided me with great service. David quickly ran the jeep through the was. The vehicle had some damages from the previous renter, however I still had a great experience and Armen was very apologetic and provided me with gr service all around. Will definitely continue to give them business. read more

This place sucks so bad when we went in there they had horrible customer service the worker there was Nick and he is a piece of trash and the smell is horrible I almost crashed out the phone service was also bad k hated it here never get a car from this place ever again my son freak bob almost passed out from the smell and now keeps calling me read more

Enterprise Rent-A-Car - Car Rental Near Me - El Cajon, California

I am really disappointed today and I really have very bad experience with enterprise . I made the reservation for my birthday today and I went to pick up the car and one of the employee I believe her name Lena she convinced me to upgrade the car and she told me you can pay a little bit different and you get better a car I trusted her . and I said that's fine. Let's do it and she told me the amount I have to pay and I agree with her she asked me to get my credit card. I told her I have the Apple Pay. She told me I want the actual card to do the process. I told her OK that's fine. when I come back to get the card, she raised the price $70 more again. in the same time I was looking online I found same car cheaper price. Cheaper then what she telling me . I am really disappointed. I have been used enterprise long time ago and today I said no more since I have really bad experience with this employee. Faris read more

Long lines. Didn't have the car I wanted. Arguing with all the customers that were in there.

Great Service with extremely helpful staff. From the first interactions with Laney to the employees during pickup and drop off. I believe the lady at pickup was their manager and obvious she cared about every clients experience I saw her interact with. Great job to the El Cajon location! Extremely helpful & friendly from the first interaction to drop off. read more

This was the best car rental experience I have ever had! Everyone was so incredibly nice from start to finish. In addition to that ended up charging me less than the Internet price quote. I got a ride to my mechanic.. the rental car we got was very clean and ran great. I would totally rent from these guys again. Highly recommend! read more

Their service. They were suppose to send the cost to my insurance company but charged my card the wrong amount. $250 dollars more. Hartford insurance is the other issue. They never talked to each other. The worst insurance I've ever worked with. There's no customer service, your adjuster never calls you and when you do, their VM is full so you never talk to anyone. Their choices suck as well. It doesn't connect you to the department you are asking for but they try to sell you other things like direct tv. What has that got to do with insurance. Just take my word, Hartford insurance is the worst along with enterprise read more

Fantastic experience at Enterprise, all thanks to Sarah! When we arrived, the vehicle we had reserved was not available. Sarah quickly worked to find us an alternative vehicle in no time. To our delight, she even upgraded us free of charge! Her efficient, friendly, and professional service made our day. We left feeling very happy and well taken care of. Thank you, Sarah, for turning a potentially stressful situation into a great experience! Highly recommend! read more

It's a bait and switch scam operation. I reserved a car for an agreed upon price. I arrived on time and they said the car wasn't available and tried to sell me an upgrade for a higher price. They asked me to wait in the crowded waiting area. After a time they called me and took me outside, like we were going to get the car. Once outside they tried again to sell me an upgrade. When I refused, they said it would be another half hour. Don't go there. read more