5 Stars - Outstanding Experience at Miramar Motorsports…read more My wife and I recently purchased a Toyota Sequoia from Miramar Motorsports, and we could not be more satisfied with the entire experience. As a 67-year-old business owner, I have purchased many vehicles over the years for both personal and business use. Without hesitation, I can say that Miramar Motorsports is one of the most professional, organized, and customer-focused dealerships I have ever worked with anywhere in the country. Miramar Motorsports is a family-owned business, and we had the pleasure of working directly with Ali and Mike. From start to finish, they were friendly, knowledgeable, honest, and genuinely committed to providing an exceptional customer experience. They made us feel valued throughout the entire process. The Toyota Sequoia we purchased was exactly as advertised and in outstanding condition. What really impressed me was the level of care and attention they put into preparing their vehicles. Their in-house mechanics thoroughly serviced the vehicle using quality replacement parts. Since the mileage was approaching the manufacturer's recommended timing belt service interval, they proactively replaced the timing belt and addressed other important maintenance items at the same time. They also replaced the water pump, front brakes, and rotors, ensuring the vehicle was ready for years of reliable service. Another thoughtful touch was that they had the catalytic converter stamped for identification purposes in the event it is ever stolen. This demonstrated their commitment to protecting their customers even after the sale. The paperwork process was equally impressive. Everything was handled professionally and presented in a well-organized binder. They took the time to review the Carfax report with us line by line, explaining every detail and answering all of our questions. As an added bonus, they even sent us home with a full tank of gas. Anyone living in California knows that's not a small gesture these days! It's just another example of the extra steps they take to make sure their customers leave completely satisfied. I simply cannot say enough positive things about the way we were treated by everyone at Miramar Motorsports. Their honesty, professionalism, attention to detail, and commitment to customer satisfaction are second to none. When it comes time to purchase another vehicle, I will absolutely return to Miramar Motorsports and would highly recommend them to anyone looking for a quality vehicle and an outstanding buying experience.

Just picked up a 2008 GX470 from Ali and had a great experience…read more The car came with a properly done lifted Bilstein suspension setup and solid off road tires, not some cheap throw-on job. Everything felt dialed in, and Ali took the time to explain what was done and why. Super knowledgeable and easy to talk to. You can tell he actually cares about the quality of his work and isn't just trying to move inventory. That's rare. If you're looking for someone who knows these trucks and does things the right way, definitely hit him up.

We had an awsome experience buying our car from Tony at his mom & pop shop. From start to…read morefinish,everthing felt easy, honest, and stress-free. Tony is super down to earth and genuinely cares- not just about making a sale, but about the people he's working with. What really stood out was how kind and patient he was with my 2 kids. He went out of his way to make them comfortable, which meant a lot to us and made the whole process so much smoother. You can tell this is the kind of place where relationships matters. If you're looking for trustworthy, family-friendly car buying experience without the usual pressure, I highly recommend Tony and his shop. Well definitely be back and will be sending friends and family his way!

I am self employed with not the best credit due to some issues in my past. I was worried I'd never…read morebe able to get financed for a decent car. Well, they did it! They were awesome. Tirelessly and patiently Worked with me to get my beautiful Infiniti at a reasonable rate. They also let me take the car off the lot for a private inspection and my mechanic was thoroughly impressed with the condition of the car. I will come here for my next car for sure

Yesterday, I got a very positive impression of this dealership. It's a relatively small car lot,…read morebut they have a surprisingly wide selection of vehicles. Of course, it's important to understand that this is a business, and their goal is to sell cars -- so you shouldn't expect to get a vehicle for free. That said, my impression of the staff was genuinely positive. Everyone I interacted with was friendly, welcoming, and kind. It felt like each person was trying to help me in their own way, and honestly, they succeeded.

Everything!!! They really live up to their slogan, "THE RIGHT RIDE AT THE RIGHT PRICE" ..str8 up!!…read moreWe spent hours in other bigger dealerships who pushed us away, but here, from the approach to their friendliness, Carlos , Steve , and my man Butch!!! Appreciate u guys....U guys made my son's 1st purchase easy and smooth....Truly happy with his pick...Again ,thanks to So Cal Performance!!!!!

My coming to San Diego Toyota was a great charming surprise from the early morning I walked in got…read moregreeted by the Guard and brought forward to the sales attendant Rachel! Thank you for the good care with the team for they just had The Car for me. A used one to that matter but is perfectly ideal for my use! From the manager to the Funding Finance Person, Veronica, it all went smoothly! Thank you for the time spent and well deserved recognition for Norm Reeves Toyota! ! Cheers !!! Spending quality time rounding up with the service given

I had an outstanding experience working with Garrett Evans at Norm Reeves Toyota. He was friendly,…read morepatient, and incredibly helpful throughout the entire process of purchasing my Toyota Tundra. Garrett made everything easy to understand and was never pushy. His customer service was top-notch, and I couldn't be happier with my new truck. I highly recommend Garrett to anyone shopping for a vehicle!

As a 35-year veteran of the TV news business as an anchor-reporter, I am always looking to find and…read moretell a great story. I found such a story at Kearny Mesa Toyota courtesy of Sales Consultant William Shihata. What really impressed me immediately about William was that he was not pushy. He exhibited an honest desire to get me a good deal. He was also very honest in the handling of the trading-in of my car, saying I could probably get more for my car by going to Car Max. I really appreciated his candor. What perhaps impressed me the most about William was his customer service after we drove my new vehicle off the lot. The next day he called me on what was his day off to make sure everything was alright and if I had any questions. I highly recommend William Shihata to anyone looking to buy a car at Kearny Mesa Toyota. John Soderman, former Anchor-Reporter, KUSI-TV, San Diego CA.

At this rate I think this dealership is good for parts pick up. That's about it. I passed by to…read morepick up a few air filters and right next to me I heard an employee talking down to a customer who was trying to get a car rental. It was uncomfortable. Other customers in the waiting area turned around and started staring. The employee who was extremely rude to the poor guy was talking loud and slow as if the customer was a child. She had a very condescending tone. The guy was actually much older than her. She seemed young and obviously needs customer service training. I read over reviews their mandatory diagnosis fee for repairs has skyrocketed too.

I worked with Lauren and Jeff in the sprinter department…read more They worked to secure credit for the van. They educated me on the van builds and options. They were patient and pleasant through the process. The location of the dealership is great, right in Kearny Mesa. Don't hesitate to call them.

Recently bought a used EV Mercedes and stopped into the parts department at this location for an…read moreadditional key fob and an adapter so that I could plug my Mercedes in at Tesla Superchargers. The guy behind the counter really could not have been more rude. Even being right in front of me, he could not bother to look up or say hello. After waiting 30 seconds he simply looked up with a bored expression on his face. I told him the parts I was looking for...he quoted me $1500 just for a duplicate key fob not including the programming which would have run hundreds more. When I told him the dealership in El Cajon quoted me $1100 total, he just shrugged his shoulders and I left. This place will not be getting any of my future business, for sure.

Update: I'm updating my original review because I believe it's important to recognize the people…read morewho went above and beyond to make things right. My initial experience was very disappointing, and I shared those concerns in my original review. However, after that, the dealership's leadership took the time to listen, take accountability, and work toward a resolution. That meant a lot to me. A special thank you to Sales Manager Dan Lewis for reaching out personally, making things right, and working with the General Manager to order me a brand-new 2026 Lexus TX 500h at a fair price. I truly appreciate the effort, transparency, and commitment to earning back my trust. Thank you to Melissa, my sales consultant, for being incredibly patient, keeping me updated throughout the ordering process, and always communicating with me about the vehicle's arrival. Your responsiveness made the waiting process much easier. Thank you also to Allen for being friendly, welcoming, and taking the time to answer all of my questions whenever I called. Lastly, a huge thank you to Finance Manager Mikheal Mikhael. The finance process was one of the best I've experienced. He never rushed me, never pressured me into purchasing warranties I didn't need, and was honest, transparent, and patient while answering every question I had. That level of professionalism is something I truly value. Although my first experience wasn't what I expected, I believe it's equally important to recognize a dealership that takes responsibility and has a team that genuinely cares about its customers. Thank you to everyone who helped turn a frustrating situation into a positive one. I'm happy with my new Lexus and appreciate all the hard work that went into making this happen.

UNBELIEVABLE how I can have my own funding with two well known credit unions, Navy Federal Credit…read moreUnion and USAA Credit Union and still be told that I need to do a credit application with Lexus own financial institution. After speaking to Sales Manager, I drove to NFCU local branch and picked up the check to pay for vehicle in full just to be told that I cannot take possession of vehicle until the check clears their bank. All due to me not having a credit application and credit pulled with Lexus San Diego. I also had loan approval with USAA but that was not their choice to a smooth transaction. This would have been my third Lexus purchase and to be treated so poorly is hard to process. I have yet to receive the factory sticker called Monroney Sticker. I was shown one on the computer when going over features; one was also on the vehicle windshield but I never received it when vehicle was delivered to me. I have asked for it several times. When you purchase a luxury vehicle, you expect professionalism, transparency, and clear communication. Instead, I left feeling frustrated by the lack of upfront disclosure and the way the situation was handled. I'm sharing my experience in the hope that dealership management will review its finance policies and communicate them to customers before they arrive to complete their purchase. Clear expectations and transparency would go a long way toward creating the premium customer experience that the Lexus brand represents.

Excellent Service at BMW San Diego with Kimberly and the rest of the Staff. Great deal, nice and…read morefast service and plenty of options to choose from. I will highly recommend to visit BMW San Diego first to check the deals and inventory on-hand they have: you won't regret it! Thanks Kimberly!!!!

I got a mail notice for a recall on my car, letting me know to call my local BMW for an…read moreappointment. Making an appointment was very easy. Customer service over the phone was 5 stars, super helpful! For the appointment - Drop-off was simple. I checked in and signed for only the recall, I said no extra services today. I got emails about my car inspection with a video and service recommendations for almost $2,000 lol. I was told that they would let me know when my car was ready, and it would take a few hours. I dropped my car off at 8am and once 3pm hit, I finally decided to reach out and was told my car was ready. Why was there no pickup notification?! No email, call, or text :( The workers were nice, but trying to push for almost $2,000 in services seems excessive. Also, I was super disappointed that I never received a pickup notice when my car was ready :/