Budget understood the assignment!!…read more Before y'all book anywhere else, check Budget Rent a Car first... just trust me. Fun fact: Budget and Avis are basically cousins--same location, same staff--but somehow Budget be minding their business with better prices I thought having a business account was gonna make me feel VIP... nope. The real VIP move is booking online early. I booked my SUV ahead of spring break and saved a good $60-$80. Last-minute people? Prayers They kept texting me about an "upgrade," got me all excited... just to tell me it's based on availability. Baby, then why are we texting?? Still, they gave me a 2025 Jeep that was clean, comfy, and fully loaded--Bluetooth, SiriusXM, double sunroof, push start... okayyy I see you! Car ran smooth, no issues, easy return. No drama, just vibes. Moral of the story: Budget = bang for your buck. Book early and keep your expectations for "upgrades"... flexible and as always, you can thank me later

Pick up process was smooth and they had the car I reserved. Problems came when retuning vehicle,…read morelocation was locked with no one there. After calling I was told to leave keys in drop slot in door and nothing else was as needed. Did that and then got charged for late return when car was dropped off early. Drop off location and time on my e-receipt were incorrect. Customer service did nothing to help saying that they found no discrepancies in the vehicle drop off time and location. Still waiting for emails back from after complaint to their online customer service

I usually rent from Uhaul but I had an important event in Los Angeles and went with Haul Vans…read moreinstead because Uhaul's interior and everything is very basic I am extremely happy and everything from the checkin with Leo to the interior and ride is an upgrade. Worth every penny and they now have a new customer Van also feels brand new and is the perfect size :)

I had a great experience renting a cargo van from HaulVans. They were incredibly responsive…read morethroughout -- from the reservation, to changes I needed to make, to the return. It was great to get courteous, prompt, and personal responses from HaulVans vs.the typical situation with the bigger name companies where staff in a local office never answer the phone or your call gets transferred to a central customer service call center where you're faced with a long automated manu or AI assistant that doesn't understand you. I'm glad I discovered them -- I would definitely use HaulVans again when I have the need.

AMAZING EXPERIENCE. Drive the extra mile to get your Uhaul from here. Christian & Anthony have been…read morehelpful!! They made sure I got the very best deal on my uhaul rental. I

They lie about charging you money, they dont give deposits back, then tell you its your problem. WTFread more

The truck was already in poor condition when it was provided to me, with the check engine light on…read more I was told that this was "normal" and that it was okay to proceed, which is completely unacceptable. Shortly after, the truck began overheating. When I went to the location to report the issue, the staff refused to assist and told me to contact roadside assistance, despite the fact that the problem was clearly visible. The coolant reservoir was missing its cap, and most of the coolant had leaked out, leaving it at a dangerously low level. Due to the lack of support, I was forced to purchase four gallons of coolant out of pocket. Even after doing so, the truck continued to malfunction and was not operating properly. This situation reflects a serious lack of professionalism and responsibility. Providing a vehicle in this condition, then refusing to assist when a clear mechanical failure occurs, is unacceptable. The entire experience fell far below reasonable standards of safety and service.

Everything went well…read more Morgan couldn't have been more knowledgeable, professional and pleasant and everyone else was equally so. Old school great service. I've rented equipment and space from many other companies but nothing has ever been as clear and easy as this truck and storage rental. And it was reasonably priced. I rented a pretty big truck with a ramp for a day and it cost less than $55! Amazing. I only wish this facility had a massive property of drive-up storage so I could rent one from them.

After arranging what I believed to be a 26ft Box truck with lift gate , (which was the major reason…read moremy husband and I decided to go with Penske ) and assuming everything know what happens when one assumes right. ;-). After My husband and I drove 30 minutes in bumper to bumper traffic , we were told that not only had there policy for renting out box trucks with powered lift gates changed 2 months ago and the box trucks were no longer available for personal use customers, only commercial customers. Very disappointing If they were more about customer service you would think they would say this unequivocally on there website in big right in your face letters, so there was no doubt that it is not possible to rent a box truck with a lift gate from them unless you have a business license . They didnt even have a truck with a ramp to offer in place of, ( which we wouldn't have accepted regardless) . Penske, it is sad that you have no regard for your customers or want to be customers. That's allright Enterprise is much more accommodating and they do offer lift-gates with the trucks they rent not just to "commercial " renters but also to " personal " renters. SO WE JUST DRIED OUR EYE AND WENT ENTERPRISE !!!

Thank you Jason C. great customer service. Thank you for always always explaining things and…read moremaking it so easy to rent a Penske truck and not being in the same state.

If I could give them a zero stars I would.... their agent told me on the phone $150 deposit... I…read moreget here and they want almost $300 up front to use the truck. They want to charge me upfront for what they think they will be charging me. This is absolute bullshit... I've never dealt with this with uhaul or budget rental.... I am now on hold while they review the phone call to see if I'm telling the truth or not!!!! REALLY?!!!!! I will never use Penske again and will definitely not refer anybody to them... they are way more expensive to begin with and now this?!!! Smdh... BEYOND LIVID... they are delaying my move dramatically!!!

Excellent service from Mike. I used the website to book the truck but it let my choose a truck that…read morethey don't have in California so I was let down when I showed up and told I couldn't take a liftgate one way I was posted, But Mike's help was better than I could have asked for he is also military/veteran friendly. I've use Uhaul before and now having used Penske I will never go back. The trucks are much nicer and actually have power to climb mountains.

Warning warning, be careful, the worker in this U-Haul is scammer, the girl who working their…read morecharged me for non filling the gas when I returned the truck, even I did and I actually filled to more than its gas level when I picked it up. I noticed they didn't walk me through the truck before I take it and when I returned it and asked one of them to come check it he said no need, then once I left the charger me. I called them to see why they did this, but it seems they planned for it.

Horrible service. I've never written a review before so that says enough. The owners of this…read morebusiness is a SCAM!!! They charged me extra $50 for renting a U-HAUL from them. They stated my total would be $108, but when I looked at the email receipt (they sent me) they added 35 more miles to what I had done which charged me an extra $50. Extremely upset that this occurred. Do NOT support this business.

I am writing this review to thank one of your employees and her thoughtfulness. I am not a truck…read moredriver nor do I own a semi truck , but I do have a connection to this company from my dad. My dad use to work for the Kenworth factory in Mexicali many years ago and ended up retiring from there. He loved his job and was very well respected employee. He unfortunately passed away recently and I wanted to buy some merchandise in his remembrance. I went into your store hoping to buy some small merchandise for myself and my mom. Upon talking to your employee Allie ( sorry if I misspelled it) I informed her of why I was there and why I wanted to buy merchandise. I asked her that I was considering on buying the Kenworth emblem thats normally found on the front grill of semi trucks. She told me that I could buy it but it would have to be ordered and it would come out to be around 250$. Regardless of the priced I knew I wanted to buy one. It was at this moment she told me to hold on. She went to their shop to check if they had one laying around that she could sell to me but ended up coming empty handed. Realizing I would have to buy one she did something that I feel shows a true act of human kindness. She told me that she had one of those exact emblems in her garage and it was just sitting there. She told me that she would bring it to me the following day and gift it to me. I know she didn't have to give it to me but the thought of her going out of her way to bring me this emblem that had deep significance to me made my instantly cry on the spot. I am glad that there are people like this in the world and your company is lucky to have such a thoughtful human being. Thank you again Allie and god bless you . - Antonio Cabrera

From the owner: Drop by our full-service truck dealership located less than a block south of Interstate 8 on…read moreJohnson Avenue in El Cajon. You’ll find our 14 service bays, professionally staffed parts, service, sales, rental, and leasing departments eager to serve you. Call or stop by. We look forward to the opportunity to work with you!

Good customer service at this location and at the Chatsworth location. It was very easy pickup &…read moredrop off. Employees at both locations were helpful.

So convenient, prompt, and easy. Truck was easy to drive. The man at the desk helping me could not…read morehave been more sweet and accommodating. I wish every customer service person had the kind way of the guy that helped me. Thank for your help and a great experience!

We had the best experience. We had 3 business interactions within 2 weeks. Both Mo and Andrew were…read moreboth professional and friendly. The process to rent the trucks went perfectly. No hassle intereactions. One can also load up on drinks and snacks at their convenient store. There is also a gas station less than a mile from their place to meet fuel fill requirements!! 5 Stars guys.

If I could give this place negative stars I would. First I reserved a 10ft truck for $19.95. I also…read moregot a furniture dolly & moving blankets. So I get there and I'm told they only have a 20ft truck for me. I'm told I would get the truck for the same price as the smaller truck. They also did not have the furniture dolly either. I asked the guy that was helping me what I would be charged if I happen to be an hour or two late dropping off the truck. He specifically told me I would ONLY be charged $19.95. I asked him twice and repeated it back to him to clarify and he repeated the same price. My sister was with me and heard/witnessed this. I documented where the gas was, looked at the vehicle for any damage and went on to move my belongings. The next day I stop and get gas, filling it up past where the gas gauge was when I got the truck and returned the truck a couple hours late. Now there is another man assisting me, whom I believe is the owner. The man then proceeds to try charging me an additional day plus all of these other fees and then tries to tell me I was off on the gas by 1/8th a gallon, tacking on more charges. I explain to him that the guy who helped me the day before specifically told me that I would only be charged $19.95 total if I was late, and that I don't know how I could be off on gas when the gauge is above what it was when I got the truck. The man proceeded to berate me, try to intimidate me, and essentially called me stupid. He said "you should have read the fine print, don't you know how to read?!". Of which I was only later emailed a "contract" of the original agreement. I asked him if he was calling me stupid, and he just continued to yell at me. I told him that it's false advertisement to have his employees telling customers a price and then charging something different later. He said "I know what my guys tell people", to which I replied "so you were here? You heard what he said, because I have a witness, feel free to check the cameras." He basically told me "oh well, it's not my problem". He began yelling and berating me again, in a very aggressive way. I had my friend with me as well and she witnessed the entire thing. So not only was I charged almost $200 for a $19.95 truck rental but I was traumatized by this man. Why men think they can rip women off and get away with it is completely insane. They should not be a U-Haul dealer and frankly should be shut down. That's not how you do business and as a matter of fact, I'm seeking legal action against this business and the man specifically for his harassing and threatening behavior towards me, as well as ripping me off.