I had a very positive experience picking my rental car up and dropping it off. The gentleman that I dealt with both times was very helpful and efficient. The location is convenient for me and I will go back again. read more

There is no option to give 0 stars. We had a reservation that was made over 1 month ago for today, go in to pick up and were told that they had to take the Van that we reserved to get an oil change. The rude agent said he called to let us know today at 2. (2 hours before pick up)! We did not receive ANY CALL. We asked for something else and was told no, they had nothing. We asked what we could do, any other options they said nope. No sorry for the mix up, let me see what we could do. NOTHING!!! Then was told to leave the office. Unbelievable rudeness and so unprofessional these two were in this office. I tried to call to complain and try to get help and no one can help on the " Customer Service " phone number. They actually gave me another 800 number which was to Dollar Car Rental!!!! Stay far away from this place! read more

Hertz Rent A Car - The Worst Team of Hertz Sun City!!!! So RUDE AND UNPROFESSIONAL! - Car Rental Near Me - Sun City, Arizona

Rented a van for a week. Before returning, we filled it completely full. I even took a picture and it was past full. They charged us 25 bucks for it not being full. When we called they explained that you can't just fill it till the pump clicks. They want you to fill it until you can actually the gas in there!! Seriously!??? read more

Hertz Rent A Car - Full gas tank - Car Rental Near Me - Sun City, Arizona

I have rented multiple times from this location and Steven and Adrian always go out of their way to take care of my rental needs. Great team and great service!!! read more

Great customer service! Despite their work place. it is upsetting seeing the office conditions they work in. I would be posting my resume ASAP. I feel sad for them working in such a dark sad environment. May I make a suggestion: new paint something welcoming, pictures plants even fake ones. water / drink vending machine, chairs Coffee, MUSIC.... read more

Do NOT rent from here!! Wish I could give zero stars. My friend and I reserved a car to pick up. They didn't have it ready and said they would call back. Never called back. We called all day, no one picked up. Went in the next day, still didn't have a car for us. When we complained they were super rude and called my friend a "bad customer." Never got a car because they booked cars they don't even have available. Unbelievably horrible customer service. read more

Rented a Camry from the PHX Airport and was able to return it at this location. Convenient! Cindy was a rock star...despite being the only one in the office, phones ringing off the hook, and three people waiting, she handled my return promptly! Highly recommended! My only complaint is that this, and the other car rental agencies, are located off airport property and you have to take a shuttle bus there. read more

Not sure how i missed reviewing here the week we had our car, but here goes. After the side of my SUV was Annihilated in a parking lot we were sent here by the insurance company to pick up a car. It was a pretty easy process and they even had a driver pick me up so I didn't have to worry how to get there. The car was clean and comfortable. A few month later we had to use them again and the experience was less than ideal. Everything was planned, organized and had to wait days for them to find a car and at the last second told me we couldn't have it because my daughter wasn't old enough to drive the car. I'd of been less upset if we hadn't spend days and a huge portion of time on the phone with both Hertz and the rental company. Very frustrating. read more

Mr. tim Fleming shitty customer service, not only we had a reservation he didn't even take the time to get us our van it was for a move TODAY. Never had to deal with shittier customer service In my life. Get off your ass and work and not turn customer away your getting paid for it. Learn how to be human you literally ruin a day of move and cost us more money than we have intended to spend. I would give 0 if I could Didn't even try to fix anything he sent my husband away without trying to get us the van we needed and reserved. read more

Made an appointment hours ahead online, got a confirmation but when I got there they didn't have any of the cars so they said I could try and come back later or tomorrow. What!?!? Why was I allowed to make an appointment and why was I sent a confirmation!! Ridiculous! Also the computers went down while I was there and the lady basically said sorry guys, nothing I can do. You can all try and come back in an hour and see if things are up! Wow, really good customer service UPDATE: Save you're time and go else where! I immediately went from here to another car rental place and was helped out quickly by a lot friendly staff! I wish I would have know form the get go so I didn't waste my time here! Never again! read more

Very upsetting how the staff doesn't seem to care about their customers. I walk in with my family after making a reservation two hours earlier, drive 30 minutes to get here, then walk in only to hear that there's no cars available. And it wasn't just us. Another man who booked three days before was told the same as well even after booking 3 days before. The staff didn't bother to offer any options nor any apologies and instead walked to the back. We decided to leave and head over the Enterprise next door and luckily we got a car. Don't recommend as they don't seem to care ... nor never have cars available. I read more

DO NOT USE HERTZ. They will make you a reservation without knowing if they have enough cars to rent out to people on the day of your reservation. I made my first reservation at the surprise location, and they had no cars. Apparently saying "sorry fella there just aren't any cars" will just magically fix my car the collision center and magically pay the uber I had to get. Next I had to call customer service who told me I would have a reservation the Glendale location, which I did not have as I found out. read more

I have been coming to this place for years, and the service has continued to go downhill, now to the point I wish I had the ability to add minus stars! I will not rent from this location again. They had one person here to help a roomful of people. Computer issues, car accidents, etc., all added to the mix. While this was just the latest visit, the last 2-3 have not been great either. Years ago, this place was well staffed with folks who were quick to get you in and out. I don't know what's changed, but I will never rent from this location ever again. It's sad to see a business fall so far from what it once was. read more

Attempted to rent a van at this uncleaned location on 9/22/23 and had a confirmation number. Can I tell you, if I could give this place and the people who work here and are in charge a negative star rating, it would be negative -1000! The people who work here are the most unprofessional, rude and incompetent people I have ever dealt with in a business, in my life! We got there to rent the van and was told they didn't have it, even though it was confirmed to be here for pick up! The employee told us that "it's not his problem, it's our problem!" The manager finally came over who was a complete idiot only added rudeness to the fire! Hertz should be extremely embarrassed by these two people who represent sent them. This is not over, because I will be calling their corporate office and I'm going to tell any and everyone not to use hertz because they are a disgrace of a company and have lowered the bar and standards with the people they hire! read more

This has been the WORST experience ever. First off the Manger so he says Tim Fleming was not wearing A face mask when I asked about that he said I'm 6 ft from you, I would say the over the counter experience is not really 6 ft apart. On to the actual rental that was Horrible in all aspects from there online customer service to there actual store encounter. I made a reservation online and paid reservation time was for Tuesday evening at 5:30pm , we pull Tuesday evening excited to pick up the car and get on with our family outing that was planned to find the Hertz rental facility locked up tight. I immediately called there 1800 # to find my self speaking with a agent named Cindy clearing working from home as I could hear lots of family noise in the back ground. When asking why they would make a reservation if the facility was closed she said sorry we must not have been informed of there new times, this left me speechless what company would do something like this. I still felt in this moment how would the local store that had the reservation not reach out and say hey we see you have a reservation but will be closed at this time and change it with us, give us a heads up something. I have lost $ and hertz as taken no responsibility. The in face experience was horrible Tim Fleming has no business being a manger as he had zero people skills and was nothing more then making a already disappointing experience even worse. The over all Hertz corporation is a joke there people take no accountability fir there job there position and when places run like this, well this is what you get. I will do everything in my power to make sure someone hears this story from being hung up on 3 times to an appointment made at a closed location to there Terriabke people working with in there Corp. read more

Hertz Rent A Car - Tim Fleming no face mask on - Car Rental Near Me - Sun City, Arizona

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I had booked this rental at the recommendation of my insurance company while my car was getting repaired. They offered to pick me up at the body shop. The driver lets me off at the door. When I walk in, there are two women each seated at a desk. One was coloring. The other one didn't even look at me. I gave my name and she said, "what can I do for you" in a most unfriendly voice. The whole interaction was done without a smile as if she were doing me a favor by even waiting on me. As car rentals do, they suggest that you prepay for the full tank of gas. I have always filled up the tank prior to returning a car rental. The first time she offered, I said no thank you. The second time she nudged, I told her I always get a rental and fill up the tank myself. The third time she pushed and told me that only 15% of people return the car with the tank full because they forget. This was disrespectful and badgering. The car was clean and ran well. I did receive a call from Miss Sunshine the next day asking how everything was going. She was quite pleasant on the phone this time. So, I don't know what was going on in that office the morning I walked in, but it was a very sour experience. Returning the car was a breeze. But I will not use this Hertz again. read more

We had an amazing experience with their manager.. he was so helpful. We picked up a van to drive it home to Iowa, once we drove it a bit, we heard it making a funny noise. We call Tim immediately, he got us into a shop yet that afternoon for them to address the problem. It was fixed yet that day and new tires were put on ...we picked the van up, packed up, and we were on the road as planned the next morning. I really appreciated Tim having a shop look at the vehicle... it was obvious no one had informed hertz of the issue when they dropped it off, lol but yet he took action immediately to help us. read more

Buddy in the front was chippy with my pops. Told him they had to get an oil change on the van my pops rented out a month ago. Kept on saying he called two hours ago. My pops said "and that's enough notice to do what exactly???". Immediately said that he was going to call the cops?! Buddy is a lil bozo. Lucky I wasn't there, would've been stiff as a board for disrespecting my pops like that. Unprofessional as hell. Don't know how this place in business. Must've been because my pops is Mexican. read more

Horrible customer service! Tim Fleming is a total **shole! Rented. 7 seat suv a month out and they don't call but wait until we get there to pick it up and say we don't rent 7 seat suvs from this location. Wasted our time and never even apologized. He said specifically to my husband " not my problem". Why do they allow you to rent a 8 seater suv but don't have them to rent ?? Tim was yelling at my husband in a office full of customers. A letter will be drafted and sent to their headquarters. You cannot let your employees verbally abuse customers. If I talked to a customer like that at work I would be fired. We went right down the street to Enterprise and they got us in a 7 seater Dodge Durango. Enterprise apologized to us for our bad experience at hertz... can you believe hertz would not apologize or even take any accountability or care for wasting our to time. This was a horrible experience and I am letting the community know how unprofessional this hertz location is on 98th Ave & Bell in Sun City so others do not ha e to experience this bad service. read more

I'm not real sure why there's so many negative comments and reviews at this location because I've rented at this exact location multiple times and never once had a horrible experience at all, all of the people working at this location are actually down to earth and easy going m. In fact I'm going to be renting a vehicle this afternoon. read more

I called around for a 5 day rental and WOW everyone was expensive. I called this location and Jake hooked me up with a KIA. It was cleaning smelled of NO SMOKING. I brought it back with a full tank and I received my deposit back that quick. I recommend renting from here!! They beat everyone's prices...I'll be back again....thank you read more

Terrible experience. First they couldn't honor the reservation I made and said they didn't have that type of vehicle. Then they offered to upgrade me for $20/day. Even though THEY were the ones who couldn't hold up their end of my reservation. The icing on the cake was how rude the staff was. I get that it can be a rough job and you probably deal with frustrated people but treating everyone rude as a result isn't good for business. Won't be coming here again. read more

If I could give 0 stars I would. Made the reservation under my name but my husband was going to be the driver told them that at check in. They said let me fix the paperwork I asked does it change anything they said no. But it did hit charged and extra 40.00. Then my estimated charges does not say anywhere that if we do not wash the car and vacuum it we will be charged a 200.00 cleaning fee. Also, returned it with more gas than we got it with and still got charged. Just spoke with customer service they will fix the gas fee but that's if. Stay away from this company. read more

Customer service was good however both cars that were given to me were filthy. Smelled like cigarette smoke and had trash in both: water bottle, cigar wrappers, sunflower seeds, gum wrapper, body spray bottle, spilled food, etc. The individual(s) responsible for cleaning their cars should be fired. Have received better at other rental car companies. Expected more especially during Covid-19. Hate to see what the cars are like when there is not a pandemic. read more

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I wish I could give ZERO stars. Came to get a car and Scott Smith had an attitude as soon as I arrived. I came when they opened. He said "it will be a few minutes" - i said "ok" he then said "well I just got here"- ummm, ok. Maybe not a morning person. I waited 25 minutes to be told he won't help me. I booked thru a rental site and prepaid for vehicle. Ascot tells me he can't rent to me without major credit car. I told him I was desperate as I needed to get to my fathers funeral. He told me to cancel my reservation. I read the sign and it said debit cards can be used. He said only for up to a full size. Ok then give me one of those. He said "I don't have cars" (the same website told me they had full sizes I could prepay for at same location for same dates- so he lied). Scott told me he won't help me and to leave. I got upset because now I'm going to miss my father's funeral. His response was to tell me to leave and call the cops - cops never came as I tried to resolve this with customer service line. This branch manager is a joke! He has no business dealing with people. I am going to headquarters to complain as this man should not be allowed to talk to customers. He is a bad look for HERTZ. I will tell everyone I know about what occurred today - I'm devastated for the trip I can't take. I truly hope when SCOTT SMITH goes thru a truly heartbreaking loss, that people treat him better than he treated me. Hertz should be ashamed of themselves for allowing this manager to represent them. Very sad!!!! read more

I'm a gold club member of hertz and was treated like trash at this dump of a location. I find it odd that I can get a full size SUV in Hawaii for $28.50 a day but the best this dump could do was $60 a day for a Kia in SUN CITY ARIZONA! Are you kidding me? What makes it worse is that when I took the KIA back, I overheard the employee saying "We have cars starting at $18 a day!" I only received my "Special rate," after calling the gold desk and having the lady in the other line tell me that she could get me 20% off of my $75 lowest daily rate! This place is in a dumpy 1970s strip mall that needs to be turned in and made into a proper dump! Avoid at all costs, they lie and have no reasonable pricing model for vehicles at this location. read more

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Beware thieves Beware thieves My wallet was stolen by the staff of this company, only a few hours since I returned the car to the company and I forgot my wallet inside the car and after a few hours I came back to get it back at first one of the employees, he said yes I think I saw it but then the manager replied that we didn't find any wallet And when I asked him where I went, he replied with a trivial answer (it is possible that someone from outside the company had opened the doors and stole it) Ha-ha-ha-ha-ha-ha I told him how to steal it Do you leave the car doors open, he told me yes we leave them open even at night Ha-ha-ha and then the manager yelled at me and when I said Do not shout to him. You are a manager. You must treat customers with respect. Then he indicated to one of his employees that he was beating me, and he beat me (and I am about to sue them in court). I recorded a video of them screaming and hitting me, which is the biggest evidence of their assault on me, and I will use it in court. Beware, they share what they find inside the car if you forget it. AZ, Sun city location read more

I would've given them 0 stars but that wasn't an option: I had a reservation that was prepaid for pickup at 8:30am. When I sat down with the rep, he informed me that they did not have any cars available for me and probably wouldn't until at least noon and even then he couldn't guarantee that. He did not offer to call me if a car was returned so they could fill my reservation request. His coworker then very rudely made a comment back to me after I was starting to get visibly upset. When I went back at noon to see if that car had been returned they ignored me in the lobby for about 20 minutes and once someone finally acknowledge that I was waiting they quickly glanced at their reservation sheet and said nope we have nothing available. They have fulfilled at least 6 or 7 other reservations that were on their sheet after mine and had crossed my name off the list from earlier. I will never try renting from here again, worst customer service I have ever experienced, even after I apologized for my attitude earlier in the morning as that was not fair to them. I have never had a company make me feel like I was being blackballed into never being allowed to rent with them again until today and I will never try to rent with Hertz again! read more

The two women are so rude that work there! I am handicapped and as I walked in there was a handicap sign and a bill that said ring for immediate service well since the lady was on the phone and the two desks were empty I took the advice the sign said and the lady came from the back and rudely took the ball away and walked back and said before walking back with the aggravated look on her face she is on the phone she will be right with you. I will never give a penny to this unfortunate sad business. read more

Cheyenne was awesome. Had made reservations through AAA at another location for Thanksgiving weekend. The other hertz location informed me they would not be open the friday after Thanksgiving and to go to this location and they would let them know I was coming. When I arrived, the other location had not let this location know about my rental,but Cheyenne took it all in stride and got me on my way in no time. read more

Highly recommend. One of the best car rental experiences I have every single time I come and pick a car up. Scott is great. He is diligent, punctual, and always has my car ready for me before I even come in for pickup. A smooth transaction every time. No wait an hour to pick up your car like the car rental companies around. read more

If I could give this location No stars or negative I would. This is probably the WORST Hertz I have ever dealt with and I travel a lot. We had a reservation for a rental car for my mother while she visited with this location through AAA it was confirmed and guaranteed. Does that mean they cared or had a car? Nope. We got there to pick up her car only to be told "We over booked and don't have a car for you. There are 10 people ahead of you needing cars." They oversold by 20 cars at 10am on the day we tried to get it. The manager, Nicole, was worthless and basically said "Sorry, deal with it." Well we got AAA involved. We were called at 545pm when they close at 6pm and told they "finally" had a car. It takes us longer than 15 mins to get there and they would not make an exception. The manager guaranteed they would have a car ready and waiting the next day they were open. I called before going there only to be told again by "Tina" they didn't have any cars. When we explained it was guaranteed by the manager Nicole - we were told she called in sick and Tina could do nothing for us. When I asked to get the phone number for the district manager, she told me she would NOT give it to me and then told me to "Call back when I had a better attitude, and hung up on me." I get the feeling this office just does not care about making customers happy nor does it really want business. The inside was horrible and dirty. You could see where a trash was all over the floor, pictures missing from the walls, and the front door didn't even close. I would actually worry about getting a car from this place that is would fall apart. It is a shame this location is in a retirement town like Sun City where the clients probably don't really have other options. Shame on you Hertz for having HORRIBLE people working for you that seem to hate people and would take advantage of the elderly. I will NEVER be renting from Hertz again even if I have to pay a little more. Also we still do not have a rental car from them. If you want to not actually get a rental car when it is guaranteed, be lied to and disrespected, then hung up on, then please rent from Hertz and this Sun City location. If not then go somewhere else. You will be happier for it. read more

DO NOT GO HERE!! I made a reservation a week in advance. On the day of the reservation I get a call saying they have no cars available and that I would have to come back in two days to get a car. I went to Enterprise on the same day and was able to get a rental car. read more

Worst experience ever HERTZ Rental in Surprise Sun City, Prepaid for a car and wasn't available for pick up. Why is this person even working there rude unprofessional incompetent read more

This whole place was a Joke. rented a car from there and they did not have any available after I even showed them my reservation. Two men told me "That is not my problem", both Tim and his coworker were completely disrespectful. I would give this place a 0. They sat there and laughed and told me misinformation as well. I will not be coming back and I will be taking this up to the headquarters. I had asked them since they could not do their job to help me get another car their response was "That is not my problem, I can not help you finding another car that is not in my job description". **sholes they are. read more

The most pleasant rental car experience I've had in my life. All the employees are straight forward and nice. Had a complicated situation with my bank thinking their charges where fraud and they where patient with me and said on the phone with me while my bank sorted out the charges and opened my account. read more

VERY BAD EXPERIENCE Showed up for my scheduled reservation and they didn't have my vehicle available, instead of handing over me the vehicle they handed me a list of phone numbers of different Hertz locations so I could call around MYSELF to find a car due to they not having the car available that I reserved. Piece of advise for you all out there... call in advance before you show up.. because if this happens to you... you don't want to end up walking home or calling: lift or an uber to go home!!! Then calling for a refund they had the audacity to tell me that it would take up to 7 days for me to get my money back!!! FUN TIMES!!! read more

I've rented from this Sun City, Arizona location before without a problem but this time I had a major problem. I rented on line as I always do. I selected a Saturday pick-up and thought everything was fine. My credit card was charged and I received a confirmation so I never thought there would be a problem. I arrived on Saturday at my appointed time to pick up my rental only to find out they were closed. No one called me to let me know they would be closed due to Covid-19. Their website lists their hours as open on Saturday so I was shocked to find out I couldn't pick up my rental. I feel this was extremely poor customer service. I could have easily picked up the rental on Friday evening if someone would have let me know. I don't know why the on-line rental procedure would allow me to schedule a pick-up if they office would not be open. I understand I could have called to confirm but I had no reason to believe they would not be open since I received a confirmation. Very disappointed in their customer service. I had to wait until Monday to request a refund for which I had to wait on hold for 37 minutes just to speak to a live person. read more

Worst service, have been waiting for an hour even after calling them 3 times in last week to ensure I have my insurance rental is in order and I would have a vehicle ready. The lady at the reception sounded totally helpless. The worst experience ever. Would never rent from Hertz, definitely not from this location. read more

My husband and I , rented a car at this location 9875 W Bell Rd, Sun City AZ 85351- on 9/4/20, what a big mistake!The woman at the front desk, red hair- was not wearing a mask at all! She did not have the basic manners to handle customers. She asked the young man for help in working with her computer. She was mean, did not pay any attention to our needs or concerns. She threatened us, told us that smoking, vaping or pets are not aloud in the car. I told her I am allergic to all of those things. She gave us a stinky and dirty, dirt on the side of the car. Whoever was in that car before us, was a heavy smoker. We paid a fortune to rent the car, because it was one way to Wisconsin, but because the vehicle was so messy we tried our best to reduce the time spent in that car. It is terrible for a non smoker to drive in a stinky car like that! When we left, her comment was: Crazy! That's why I did not want to come back and ask for a different car, I was sick and tired of her attitude! What a disgrace! We travel a lot, we worked with Hertz before, but this was the ugliest experience we ever had! read more