I followed up with the information from Chris R. and was pleasantly surprised to be offered an…read moreadditional refund. I wish it had been that easy when we first tried, but a I do feel the Alamo has made it right.

We arrived a little early our rental car was ready. The gentleman I believe his name was Cruz was…read moresuper helpful. We were very pleased with service picking up and returning.

This place feels like a scam. I made a reservation 10 days in advance for a 12:00 pm pick up. I…read morecalled a few days in advance to confirm they would have the car I reserved (7 pax SUV) and was told by Joselyn "I don't know, I don't have one now, you have to call the day before". Eek, so I call the day before and am told "not sure, we have a minivan but sometimes the airport brings us cars. Call tomorrow". Ugh. I call the morning of my reservation (9:00 am) no answer. I try again at 11:30 am, no answer. I decide to drive to the store. Closed. No one there. No drop box, nothing. At no point did anyone in the store tell me "we close earlier than advertised so come early for your car" even though I called multiple times to confirm and ask questions. It's As a years long Avis preferred member, I'm in shock and of course scrambling for a same-day solution. I would avoid this location at all costs.

We rented a car for a cross country trip. Took the no frills Ford Focus. We were upgraded to a…read moreJetta. The car was new, had a roomy trunk, and great air conditioning, plus a dock for the I-Pod. We pre-paid on a credit card and got a considerable discount, and if one rents at a location other than the airport, no tourist tax. Our concierge, Mr. Romero, did not urge the extra insurance on us or any of the extras. We really appreciated that. Next long trip we might consider the Sirius Radio. Our phones provided the GPS, but I can see where that might be handy. Avis offers an AARP discount too. We returned the car a few hours early and received a credit. Renting from Avis was easy. I loved that I could rent close to my home, and didn't have to go to the airport. Will I rent from them again. Yes.

I rented a car on a quick trip home and it was probably the easiest process ever. Jared @ the gold…read morestand was such an amazing help and so kind! Definitely recommend

Waited in line for an hr, just to be told that they don't have a car ready for us…read more Our reservation was for pickup at 3:30. We finally got a car at 5:30. I prepaid the rental, but at check in had to put down a $200 deposit (it was refunded upon return of the car) I reserved a Midsize SUV, and got a Jeep Compass which was decent, but honestly would not classify as midsize because you can't put 2 adults and a car seat in the back . Just not enough room. Our flight was delayed by several hours, so I tried to call to try to extend my reservation, but you can't get through to anyone.. not locally or nationally . So we ended up having to return it earlier either way. We filled up the car less than a mile from the return, then get an email receipt showing they charged me $10.99 per gallon, plus other fees - based on the miles driven! Even though we filled up before returning. I emailed a copy of my receipt to customer service showing the fill up, still waiting for my refund of $98 for gas for 8 gallons ! Very frustrated with the whole experience with Hertz

I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

Where did all the vehicles go? It wasn't a holiday weekend! So disappointed with the selection of…read morevehicles as there were just a handful available. Ended up selecting a brand new Chevy Traverse with 85 miles on it. Great vehicle but way too big for our needs. Do better National!

1. Counter was closed and had to be redirected to Avis. 2. Long wait lines. 3. Clerk was rude and…read moreunprofessional; when confronted by a customer about their reservation, she stated they could go next counter to Hertz is they wanted. 4. Vehicles do not get inspected or clean. 5. My assigned vehicle was damaged on the exterior and interior. 6. Mileage was reported wrong, alleging I drove the car around 2,521 miles in just a day and a half. 7. No assistance at the lot. 8. Concurred with many customers, this is the worse service I have experience from a car rental company and would recommend others instead of this location. The clerk just do not care.

Reviewing the process, not the people…read more Avis Budget group in El Paso...even the Avis Preferred service sign is covered up..at e because they know they cannot offer the level of quality promised by the service . The line moved through the customers at a consistent rate of about 8min per customer, but when you're the fifth person that adds up to 40min wait just to pick up a car...yikes. They even had two agents here. The agents were honest enough...even after the wait in line, they stated they were understaffed and that the car would be ready in 30min. If I were in a rush, I would not like to be time compromised by a rental car company. Also, and this one is on me, I selected this company as it was connected to my Southwest Airlines ticket...but the value even with a $200 hold was outrageous for a three day stay. Tip: Shop around.

Rude agents, dirty cars, & slow service! Do not rent from this location! Waste of money.read more

The most inefficient check in experience. Two guys working who clearly have no sense of urgency…read more Shouldn't have to stand in line for 30+ minutes with only 4 parties in front of you. You need an expedited process for people who have already made the reservation and checked in online. Absolutely ridiculous. Everyone do yourself a favor a play a little more for enterprise rental- they never have a line.

My rental broke down had to drive 145 miles with the lights on beeping at me. Am told my car will…read morebe ready at 6 am when they open of course i get there and they have some smart ass kid whos "the manager" being rude telling me I have to wait because they have reservations!! Like my cars ur priority because you said it would be ready first off, 2nd off not my fault the cars broken and i still have 2.5 states to go, then here comes all of a sudden "manager" number too took the car with all my stiff somewhere while we wait very shady. And i would like to know now im out 263 on a hotel i never would have gotten (sleep at rest stops on my drive). Never again with enterprise!

Great service as always. I have used Enterprise for years and they offer many different types of…read morevehicles to rent.

My insurance arranged for a car after an accident. They immediately wanted more money than was…read moreallowed on the policy. Got that cleared up, it was confirmed for pick up and suddenly absolutely no vehicles are available except an electric vehicle which, by the way, is more than the approved insurance rate and has to be approved by insurance. Three days of headaches and still no car and none in sight. Don't be an approved insurance vendor if you aren't happy with the negotiated rates.

I'm getting tired of these cheap car rentals there taking advantage of every dollar they can…read more Enterprise checks in thrift and dollar rental customers. They suggest you to pre pay fuel and don't refund any of it back even if you use less than half of it. I had insurance and they try getting my at a broken window on 2 cars and billed me til I called them and fought it.

Landed in El Paso around 11 pm , went to the enterprise area , and there was an employee there…read morenamed Josh that treated us like royalty , wow what an outstanding representative of enterprise , the return crew was outstanding also , but that Josh guy was super impressive , I hope enterprise realizes what they have at that location .

This location has outstanding customer service! The folks here were always there to help me out…read more Will definitely rent here again!

Alex was awesome! Excellent customer service! Alex made everything seamless. We were in and out of…read morethere quickly. I would recommend Avis to anyone! We will definitely come back! Thanks again Alex!

Izzy is a customer service professional from the moment you enter. I communicated what I needed,…read moreand he made that a reality. Great Service!