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    Budget Car Rental

    1.5 (58 reviews)

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    2 days ago

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    2 years ago

    People were waiting 2 1/2 hours for their cars. I had an 1130 appt and it's now 1230 and I still do not have my car.

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    2 years ago

    Rental cars are not ready for anyone and it is a 2 hour wait if you are preferred or not to get your car.

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    9 years ago

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    14 years ago

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    7 years ago

    Absolutely ridiculous customer service. Different rules every time we have a car rental. We will never rent from Budget again.

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    Page 1 of 2

    Ask the Community - Budget Car Rental

    Review Highlights - Budget Car Rental

    El Paso is right next to Mexico, so take a free map just in case you get lost.

    Mentioned in 2 reviews

    Read more highlights

    Avis

    Avis

    3.0(2 reviews)
    10.2 mi

    This place feels like a scam. I made a reservation 10 days in advance for a 12:00 pm pick up. I…read morecalled a few days in advance to confirm they would have the car I reserved (7 pax SUV) and was told by Joselyn "I don't know, I don't have one now, you have to call the day before". Eek, so I call the day before and am told "not sure, we have a minivan but sometimes the airport brings us cars. Call tomorrow". Ugh. I call the morning of my reservation (9:00 am) no answer. I try again at 11:30 am, no answer. I decide to drive to the store. Closed. No one there. No drop box, nothing. At no point did anyone in the store tell me "we close earlier than advertised so come early for your car" even though I called multiple times to confirm and ask questions. It's As a years long Avis preferred member, I'm in shock and of course scrambling for a same-day solution. I would avoid this location at all costs.

    We rented a car for a cross country trip. Took the no frills Ford Focus. We were upgraded to a…read moreJetta. The car was new, had a roomy trunk, and great air conditioning, plus a dock for the I-Pod. We pre-paid on a credit card and got a considerable discount, and if one rents at a location other than the airport, no tourist tax. Our concierge, Mr. Romero, did not urge the extra insurance on us or any of the extras. We really appreciated that. Next long trip we might consider the Sirius Radio. Our phones provided the GPS, but I can see where that might be handy. Avis offers an AARP discount too. We returned the car a few hours early and received a credit. Renting from Avis was easy. I loved that I could rent close to my home, and didn't have to go to the airport. Will I rent from them again. Yes.

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    Avis

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    National Car Rental

    National Car Rental

    3.7(32 reviews)
    0.1 mi

    I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

    This updated review was for a trip in April 2022…read more Back in good ol El Paso. We arrived on a Friday afternoon and for us in National Elite, there was a bunch of really nice cars. My now fiance chose the jeep for us and our friends to ride in. Quick check in and quick return this time around. I would highly recommend national if you dont want to sit in a parking garage in the desert waiting on the other slow companies

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    National Car Rental
    National Car Rental - Inside of the cool and comfy Nissan Altima that I ultimately rented :D ! The extra wipe came in handy ;) !

    Inside of the cool and comfy Nissan Altima that I ultimately rented :D ! The extra wipe came in handy ;) !

    National Car Rental - Waiting for a car, any car.....

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    Waiting for a car, any car.....

    Budget Car Rental - carrental - Updated July 2026

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