To contact Enterprise Rent-A-Car, call 1-888-890-5716 for real-time guidance on new reservations, vehicle bookings, rental changes, cancellations, and general customer inquiries, helping you manage your trip with ease. 1. Seating & Alliance Disappointment Expectation vs. Reality: As an Emerald member with the oneworld alliance, I typically receive complimentary seat selection on partner airlines. Unfortunately, this Enterprise Rent-A-Car booking experience fell short of expectations. The Issue: I paid extra for seats that appeared to offer a better arrangement during booking. However, upon boarding, the actual layout differed from what was displayed at purchase. Comfort Levels: My assigned seat lacked adequate cushioning, forcing me to rely on extra pillows and blankets for lower back support. For longer journeys, this level of discomfort significantly impacts the passenger experience. 2. Frustrating Customer Service Loop The support process was highly repetitive and inefficient: Detroit Agent: Contacted initially for flight details and aircraft information. Chicago Department: Transferred here, only to be told they couldn't assist and given a new number. Redirection: The next representative redirected me right back to the original Detroit contact. Result: Only after multiple calls and repeating the same explanation did an agent finally provide the requested information. 3. Cabin Environment & Cleanliness The Positives: The aircraft itself was attractive, well-maintained, and the cabin crew was hardworking and professional despite a busy flight. The Negatives: The environment deteriorated as the flight progressed. Several passengers were noisy, and the lavatories became untidy within a few hours, with wet floors and messy sinks. Final Verdict While the cabin crew deserves recognition for their hard work, the inconsistent customer service, uncomfortable seating, and poor cabin upkeep overshadowed the positives. I will strongly compare alternatives before using Enterprise Rent-A-Car for a similar trip in the future. read more

Enterprise Rent-A-Car - Car Rental Near Me - Elmhurst, Illinois

I needed to rent a car for a work trip and my usual location is closed on Sundays. As I didn't want to rent from an airport location, I chose enterprise in Elmhurst. After reading previous reviews, I was concerned about poor customer service. I'm happy to report that both pick up and drop off the customer service was excellent. I arrived about 10 minutes before they opened on Sunday. There was one staff member already in the parking lot reviewing their reservations of the day. At promptly 10 am, I walked inside and was greeted immediately. A few more customers walked inside after me. I was checked out in about 10 minutes or less. The copy of the rental agreement was emailed to me. This location does keep a hold on your credit card. (Which is explained at check out) The only reason for not a perfect score. The car I was given was about 4 years old, with 60,000 miles, and plenty of scratches on the outside. It did meet my needs for great gas mileage on a work trip. When I returned the car, it was a quick process. If I had to rent again on a Sunday, I would return to this location. read more

Total hot mess. Here now since 445pm- utterly disorganized and not enough cars to go around. Workers have no clue what's going on and people who have no business being at the desk are interacting with customers- i was promised a car that 30min later i saw taken by someone else. Issues here need to be escalated to manager level. Terrible experience, would recommend to absolutely no one. read more

Communication. I reached out 3 times All voice messages, email and phone calls ignored. I guess this enterprise location and their corporate offices figure if they ignore one customer there will be another around the corner. read more

I rented a car from there and the staff was very friendly, they were out of the car size I reserved. They gave me an upgrade with no hesitation. I will definitely rent from them again. read more

My entire process was smooth. Ryan and the staff are great, friendly, and reasonable. Needed them while my car was being repaired. Thanks definitely will use them again.. read more

very unprofessional ' didn't communicate well with me about an update on a vehicle after they agreed to keep me posted ... I don't recommend them at all . read more

This review is not about this location specifically, but rather about Enterprise's policies. Rented a car for a day in September 2023. Owed a toll of $1.50. Received an email for toll on 10/10/2024, over a year later, giving 2 days to pay the toll or an administrative fee would be charged. Received a bill today by mail for $26.50 - $1.50 for the toll and $25 for the administrative fee. RIDICULOUS!! Thought the email was fraudulent since it had been over 13 months since the car was rented. Called to inquire and was told that nothing could be done. Asked to speak to a manager and was told that I could not - the policy had already been explained to me. Car rentals are very expensive and fees like this add insult to injury. MY FAMILY WILL NEVER RENT FROM ENTERPRISE AGAIN!! read more

Really had a great experience with renting a van at the Elmhurst facility. Nina, the manager made the experience fast and provided all the information with renting the van in a very professional yet funny way. Would recommend this location. read more

The are scammers !!!! Go to Lombard or Villa Park. They tell u one price and charge more!!!!

Friendly pickup and drop off at the Enterprise location and friendly enough service but what was appalling was the condition of the vehicle when they brought it out for me to drive away in. Just washed yet so much soap residue that the car looked like what cars can look like the next day after Having driven through a snowstorm on salted roads. White film all over the car. They have me the vehicle with 1/4 tank of gas and the interior windshield was filthy too. WHAT HAS ENTERPRISES ATTENTION TO DETAIL AND PRIDE IN TJE CARS THEY PROVIDE COME TO? read more

Terrible customer service. As a former Enterprise employee, I prefer to rent from them, and knowing how much customer service is valued; but I cannot believe how awful the customer service was at this branch. I was told that there is an additional $10 fee to add a driver. I explained that the driver is my fiancé and is 36 years old (well above the standard 21-24 age that would justify the underage driver fee of $10 per day). The employee told me it was something unique to Illinois (since I had an out of state license). I was also told I needed to provide proof of auto insurance (again, as former employee, I know this is NOT required). I told them I was visiting from out of state and my insurance card is in my vehicle at home, where it should be! I could not believe how rude the employees were and lying to me completely about their "policies". I called into corporate and they confirmed that the additional driver fee was not applicable for someone who was 36 years old with a valid drivers license. Our trip was completely ruined due to the horrific customer service and not being able to get a rental car. read more

The kid that took care of me after the girl that seemed like she didn't want to be there was cool even went above to get me a phone holder because the vehicle was not equipped with hands free! It's 2024 Enterprise! most of your customers are people who utilize the vehicles for trips! The vehicle was horrible Im hoping I don't get sick from it! After getting on the road and turning on the defrost because windows were fogging a disgusting mildew odor mixed with pet odors started to emit from the vents I had to turn it on and off and then finally fully off because I couldn't stomach it along with odors of rotten eggs (Hydrogen Sulfide) when accelerating.Had to ride with the windows slightly cracked and it was raining! I feel dirty I need to shower after getting out of that car and eat soup cause my stomach queasy from the ride. read more

This mf was solid, the worker recommended the Mini Van that came in clutch..Caliiiii also it was a Hybrid, hella good on gas I peep the other reviews n whole time they just didn't have that many workers read more

Terrible customer service! Save you time and headache. Don't rent car n this company. They have a lot of car online to rent, but when you come to location, they have no cars!! Waste time, money for Uber. read more

Dan came through for us. Thank You Sir for making this Wrong a Right. We will return to Enterprise but stay away from York Road Office in Elmhurst, Illinois. read more

Small lot in front, park to pickup a reserved vehicle and am told the lot is in back and in so many words I immediately to move it to the back. Odd, I felt the spot I parked up front was suitable. Apparently this process is to keep the front lot open for customers. Wait... am I no longer a customer? How about a sign? Additional Parking in back. Mind you, I am hoping the time it takes to pick up a reserved vehicle isn't substantial enough that me parking there will be an issue. Poor form. Looks like I'm going to have to try out Avis' wizard program. read more

Yes we finally got the cargo van. Do you like those word problems from back in school? See if you can figure this one out. Driver A and Driver B endeavor to rent a van for A's daughter's return from college. Friday pick up and return on Saturday afternoon is planned. A is paying for the van and driving. B is helping, driving and lives near the rental office. A lives an hour west of the E office on the way to the college. A would rather not drive an hour into the city only to turn around and drive that same distance. A and B are frequent business travelers and tolerate a lot of chaos. They would prefer that this weekend is not an adventure. A reserves a van about a month in advance. A enters a myriad of required data. A stops in to the office 5 days before the rental to add credit card info and assure that B can pick up the van. A is told that credit card data can't be stored and can only be input the day of pick up. A is told that both drivers need to be at the pick up. E complicates things a bit to make the word problem more interesting. B is charged $10 more for the "benefit"of being the second driver. E closes at noon on Saturday. E's employee AJ calls 4 days before to say that vans are in short supply and asks if a box truck would work. A declines the substitution. AJ in a punitive tone explains that this will mean a 3 day rental since "we close at noon on Saturday and can't check your van in till Monday morning" E feels it is fine to charge for a van sitting on their lot that they are not using and A and B are not using. E loses the keys during pick up of the van because the office is so disorganized. See picture, you can't make this crap up! Here's the actual problem to solve: Why do A and B do business with a company like E? read more

Enterprise Rent-A-Car - They couldn't find the keys to our van. This is the table near where they wash and get the cars and vans ready. - Car Rental Near Me - Elmhurst, Illinois

Had to use a loaner car from Enterprise while my Mazda 6 was being serviced at Wilkins a block south of here. Friendly service--Melanie was very sweet--and expedient, too. Paperwork was a cinch and I was driving off the lot in no time at all. I was given a (filthy) Hyundai Sonata as my interim car, which was in the same 4-door, mid-sized sedan class as my 6. I loved the Sirius XM radio and the cheery little tune that plays when you start 'er up; sadly, they gave me a car that had zero wiper fluid in the middle of WINTER. So I had to endure a dirty windshield and slush-covered car for a day, until I chiseled off the ice that had accumulated inside the wheel wells. To be fair, none of their other rental cars were 'clean', but the Sonata they gave me was easily the worst offender. Nice interior ambient lighting, though. I'd probably rent here again if I needed to.....just remember to refill your important auto fluid reservoirs, please! read more

Easy pick up and drop off. Made two separate reservations online and had no problems at all. No hidden fees or unexpected charges. Had great experiences renting both times and the cars were practically new and very clean. Will continue using them for any upcoming trips. Thank you for the great service! read more

Terrible customer service and completely screwed me. I booked a rental for a specific vehicle time the day before I needed. It was an option to rent so I chose that particular class online. ONE HOUR prior to me picking it up I get a phone call that says they can not accommodate that car. Ok, no problem, what location has that rental type? Of course, in true terrible customer service form, it was not their problem it was mine. After repeatedly reminding me that I booked the reservation the day before it was clearly conveyed this was my problem. So now I have no options, I need a car at the time I chose to rent one and all other locations are now sold out. Thanks Enterprise! Wonderful job screwing the customer. read more

Buyer Beware. My reservation was cancelled two hours after I was booked because (per the customer service rep) their "system" doesn't catch up with the booking process when they are sold out of cars. They called me almost 2 hours after I made the reservation to tell me the reservation was cancelled. I missed the call so I wasn't aware until the next morning that my reservation didn't exist. At that time I received a cancellation email. Whether I missed the call or not, it doesn't make any difference. Why have a reservation line if the person you're speaking with doesn't have accurate information regarding availability of cars? Why offer a service if the service doesn't exist? Update on 8/12/19: I emailed the customer service rep all of the information as requested in the response to the review and I never received another response. read more

After a short wait, Sean (branch manager) and Rebecca really took care of me and made sure I got 110% service. They both really went out of their way to make things right when they really didn't have to. I have been to their Enterprise about 6x now since it's rates are better than O'Hare and Midway and I'll always come back here when I'm in town. Thanks! read more

We have had Ana amazing experience so far at this location! We made a reservation online and they were extremely busy that day resulting in our original car not being available. They still made the moment right and got us in a car rather than canceling our reservation. So many times I have had bad experiences with car rental companies but I can not say enough nice things about this location. Jim was great from the moment we arrived to pick up the car. read more

The car was nice. This is the only reason I have them a star. The employees are straight over the top jags. The rental employee kept referring the car as "his car" like he owned it. Very pushy. Asked way too many personal questions and unlikeable. Never again. Just use Budget/Avis right next door. They charge half the price as well. read more

Great customer service. Honestly, I got brand new cars both times I rented. They were very understanding with my car getting fixed and really above all great people. I'm fully satisfied and I would rather come to this enterprise then the one down the street from my house. Really professional and cool guys! Jim, Sean, Toby, John, Anthony, they were ALL very helpful considering my situation! read more

I have rented cars before at Avis, Hertz, and also Enterprise, but this specific location has the best customer service, bar none. The manager Kyle is very friendly and helpful. Matthew, Brian, Jimmy, and Illiana have helped me tremendously in the past 2 months with my renting need. I am working so these guys have to pick up from and drive me back to the office, whic h is about 2-3 miles from here. No problem. These guys are quick to ensure I wont be late to be back at the office. A car is a car, but the Enterprise team in this location has managed to make it an experience, a great one indeed. read more

Horrible rude customer service , the girl was out of control being rude to customers, coworkers, calling others names. She kept rolling her eyes . Actually she was mean , she had to taken aside by her manager and to top it off , she overcharged me. Never never again! read more

Great service, great car. Problem is, when i returned the rental after hours on 3/21/20 (in daylight), security called the police and told them he saw me on camera popping hoods and checking gas tanks. The ONLY thing i did on the property was transfer my belongings to my personal vehicle and i almost got arrested for it. I'd love to hear back from you guys read more

I would have picked ZERO stars if I'd been able to. I will never-ever rent from this location again!!! I recent got married so my credit card unfortunately did not match the last name on driver's licence name. This has posed no problem anywhere else (including airport security) and I had ample evidence of the name change, including a certified copy of my marriage license. When I made my reservation online at no time was there any indication that if the names on my license didn't match the name on my credit I couldn't rent a car. There I was on Christmas Eve picking up my car and I was told, yeah sorry we can't rent you a car because your credit card has a different name than your license. They didn't offer much of an apology, didn't try to help AT ALL...it was literally as if they were saying "NEXT" it was noon and they were closing and couldn't be bothered...All they said was "its all over our website" I checked and I was lied to!! At no time during the reservation process does it say "if you're major credit does not match the name on your driver's license, we cannot rent to you" I was HEARTBROKEN...I couldn't drive the next day to see my family in Detroit. I understand companies have polices but to be so heartless on a holiday when this could have been easily rectified...if they had even cared or tried...At least when I called Hertz they tried to help though at noon the day before Christmas it was understandable. Enterprise...teach your employees customer service in the future, or at least the ones at your Elmhurst location on York Road The manager there should be ashamed! read more

I would rate this company as a ZERO if I could. Rental car, a late model Mazda 3 was nice-very high tech. AJ tried hard and succeeded to sell my wife insurance ( at $19 / day). When I later told him we have the necessary coverage-here's the "con"- if we bought THEIR insurance, in addition to our FULL COVERAGE FROM OUR EXISTING STATE FARM POLICY, if the car were returned with damage, there would be no problem as it would be handled by THEIR MYSTERY INSURANCE COMPANY. He was quick to take and swipe our debit card for $100.00. The repair to our vehicle was to take only 4 days-it took 10 days. I complained to the body shop who talked to, and they told me he agreed to take off 3 days- now we're down to 7 days at the same rate he charges the body shop which is $25.00 per day. (I confirmed this with the body shop). When it came time to dropping off the car and paying these people, AJ wanted better than $400.00. I was willing to pay perhaps $150.00 to $175.00 for the rental car less the insurance that WE DID NOT NEED- the guy at the body shop agreed. I told AJ that I was being "hosed" (overcharged)- the bill drops down to $281.00 still too much- (remember, they still have the $100 that they processed our debit card for at the beginning). AJ had a very cocky attitude. I told him that I will complain on social media, to my bank and to the Illinois Attorney General's office. This guy is a con and he deserves to be in prison rather than renting cars. Next time- we will skip the nonsense and go to U-Save Auto Rental! read more

This location keeps making unauthorized charges on my credit card I used for incidentals. Be aware of small extra charges that keep adding up weeks after the rental return! I had to call my bank to block them and dispute charges. To top it off they picked me up from the body shop in a filthy white cargo van with chickens painted all over it, how professional is that? Wasn't sure if I needed proof of insurance, a driver's licenses, and a valid credit card or mace and stun gun! read more

I used to get a discount for really bad service from your agency. Never again will I pay your high prices for renting a car from you. Last time car wasn't clean and person behind desk really didn't seam to care. read more

Had never rented a car before from Enterprise but with the reviews I was at least a little hesitant. I had needed to rent a pickup for moving and came in on Saturday morning after an online reservation. Was in and out within 20 minutes, dropped the vehicle off and ended up a little cheaper than quoted. I had no problems with returning the car during drop off hours and everything seemed pretty quick and painless. read more

I'm always more than satisfied with the service received here... The guys go out of their way to help out... after a month plus going back and forth with getting my car fixed!! Now I can save some money butttt the service was awesome!!! read more

Really great customer service here. Living up to their slogan of we will pick you up. Was in a tough situation with my car and Ralph picked me up. Nice guy very good conversation. 5 stars for these folks. Jim at the front desk was nice as well. Highly recommended. read more

I got help from AJ, i assume he is a manager. Very sweet guy! Helped us with our VERY heavy luggage! Very informative and broke everything down for us. Would definitely rent from this location again just to get some awesome customer service from him! read more

This is my go to rental car company and location. I am always very satisfied with the service I receive here. Any problems are dealt with immediately . Price is always competitive read more

Going the extra mile-I don't think so! , their so called "manager" is extremely cocky and rude and laughs at you on the phone. I've been waiting for over 2 weeks to get my security deposit back that I had authorized to charge on my credit card for a 3 day rental. The car was returned safe and sound. Spencer doesn't want to help or go the extra mile until I have to call back three times. And even then he doesn't offer a resolution. Am I ever going to get my $100 back?? "Family owned makes a difference-we love going the extra mile" these are Enterprise's beliefs that they brag about. Not so much. I will never rent a car here again or from this company. read more

I used to rent car often on weekends from this location. Everything was fine until my parked rental car was scratched by someone in a parking garage. I didn't notice the scratch until I went to return the car. My insurance paid everything to fix the scratch. However, the attitude of the staff completely changed after that incident. The next time I went there to rent a car, the agent tried hard to sell me insurance when though I told him I hv the necessary coverage and he double checked the car for any dents or scratches and he even checked the roof of the car while giving me nasty looks. I felt very uncomfortable and it was the last time I rented a car from Enterprise!! read more