Rented a car for 4 days, returned the vehicle without damage. I took pictures of the car all…read morearound. 4 days after we returned it, I received a call saying that the A/C vent in the center of the dashboard was damaged. We didn't every touch the vents in the dashboard. They claim the damage was discovered when an employee went to clean the inside. I suggested that the employee caused the damage, whicvh (of course) they refuted. Caveat emptor - now I have to contest bogus claims regarding damage to the car.

I've never been more happy with a car rental. This is a family owned business who lives by their…read morevalues statements, values the customer and prioritizes service. My flight was significantly delayed, but they were able to coordinate after hours pickup for an additional fee. They are very communicative, leaving voicemails to check in, confirm and update/remind. They also have a dropbox for late returns. Al was super friendly, professional, and even asked multiple times how the car was, indicating they care about the experience.

I needed to rent a car for a work trip and my usual location is closed on Sundays. As I didn't want…read moreto rent from an airport location, I chose enterprise in Elmhurst. After reading previous reviews, I was concerned about poor customer service. I'm happy to report that both pick up and drop off the customer service was excellent. I arrived about 10 minutes before they opened on Sunday. There was one staff member already in the parking lot reviewing their reservations of the day. At promptly 10 am, I walked inside and was greeted immediately. A few more customers walked inside after me. I was checked out in about 10 minutes or less. The copy of the rental agreement was emailed to me. This location does keep a hold on your credit card. (Which is explained at check out) The only reason for not a perfect score. The car I was given was about 4 years old, with 60,000 miles, and plenty of scratches on the outside. It did meet my needs for great gas mileage on a work trip. When I returned the car, it was a quick process. If I had to rent again on a Sunday, I would return to this location.

Total hot mess. Here now since 445pm- utterly disorganized and not enough cars to go around…read more Workers have no clue what's going on and people who have no business being at the desk are interacting with customers- i was promised a car that 30min later i saw taken by someone else. Issues here need to be escalated to manager level. Terrible experience, would recommend to absolutely no one.

100 Dollar…read moreCancellation fee and does does even open til 0900. Half day is gone by 0900. Neve use again

RENT AT YOUR OWN RISK!…read more My story: Showed up at 8am and was told they did not have a vehicle for me. Told me they may have one in 7-8 hrs if I'm lucky. Never received my vehicle for my reservation. A gentleman in the lobby used his credit card to hold his reservation, and they told him that they could not give him a refund. He was told to go online and try to get it there. He was there at 7am, and needed the same vehicle as I. While I was in the lobby, Payless failed to serve 6 out of the 8 people that came for a reserved vehicle. Manager just simply stated that it was just one of those days. Contacted customer service a day later hoping there would be some compensation for not providing a vehicle. The best they could do is offer an apology. No discount, no compensation. I will never rent from Avis or Payless ever again. It is clear they are not on your side, and they are extremely unorganized and unprofessional.

Overall great experience and always affordable! We were provided with a Hyundai Palisade with very…read morelow mileage. Since the Alamo counter was closed, we were redirected to the National counter where the staff was incredibly friendly. We were even given an additional discount as the rates were much better for the July 4th weekend, and we had booked our trip 1 or 2 months ago when the rates were high. That was a great way to start a trip. Overall the vehicle was great and fun to drive especially being new it had the assisted driving (ADAS) which made the long drive relaxing. There was a small windshield crack (under an quarter of an inch barely visible), and while their policy only requires reporting damage over two inches from prior experiences, I made them note it on the record before I took the vehicle from the lot just to be on the safe side. Returning the car was a breeze, just drove straight in, unloaded our bags and off to catch a plane

I rented a mid-size SUV for 3 days from O'Hare. When we arrived, there were none available so had…read moreto wait about 10 minutes for one to be delivered to the rental area. Then had some relatively minor issues with the vehicle - the brights would automatically come on (and not at the right times). We changed that setting, but each time the car was turned off and on, it went back to the default. Worse was the screen which was used for all settings - at times it would not turn on, which meant no access to anything including the A/C settings. I mentioned these issues when turning the car in, and what made this a 4-star review is that I was immediately offered a discount for my inconvenience . I hadn't asked for anything and was just mentioning the screen malfunction so they could fix it, so it was great customer service for them to offer the discount (thank you Shawn!).

We rented a car with Payless May 14-19 at Ohare airport. All was fine except ...check your credit…read morecard statement once you get home. Altho we returned with a full tank of gas they had charged us $80. to fill up gas tank. Once I called, questioned and proved we had filled it up, rep told me a refund would be issued within 5-7 biz days. Don't know if they do this regularly hoping it will go unnoticed? Even if only half go unnoticed it's a nice little profit for them. Always check your receipts!

We picked up our rental car at Payless Car Rental, O'Hare Airport, on October 1st 2025 at 9:30 PM,…read moreand the experience with the agent at the counter was extremely disappointing. From the start, his attitude was arrogant and dismissive. Instead of providing clear guidance, he treated us as if we were ignorant and wasting his time. What made it worse is that we had just come off a flight of nearly five hours. Anyone working in airport car rentals should understand that customers are arriving from long journeys and need to feel welcomed, respected, and at ease not belittled. This agent failed completely in that regard. For a role that is all about customer service and first impressions, his behavior was unacceptable. He showed no patience, no respect, and certainly no professionalism. It left us with the feeling that he should not be working in a customer-facing position at all.

Shady business practices! Do not rent from here!…read more I rented a car from ace in franklin park via car rentals.com. During the car pickup, the very quick inspection (in the rain) noted a couple little dents on the side and rear of the car where the paint had chipped. I have my own insurance on my car, but rented a car to avoid putting miles on it. Therefore I didn't use the insurance they offered. That is where the scam begins. Upon returning the car today, they claimed that I must have driven through a hail storm. I had not. In fact, the areas where I drove through and visited did not receive ANY hail. The "dents" which are barely visible to the eye were caused by "very small hail that I may not have noticed" per the manager of the car rental place. That makes no sense as the hail was supposedly large enough to cause "damage" (see pictures of the car) but not enough that I could ever hear it? He then claimed that southwest Michigan and Indiana received hail on the days I had the car. Small problem... I was not in the parts of Michigan and Indiana that received hail at the time the hail was falling. I parked the car next to my car in Chicago which has no hail damage so it didn't happen there. I drove to my mother's house and parked the car next to my sister's car which has no hail damage. It must have been in the most isolated hail storm ever (as in only hit this one car and nothing near it; also no hail damage to any of the windows). I really wish I had read the reviews on this place before renting from them. The place is a total scam and I'm sure he pulls this same thing on most people who don't buy their insurance. If you roll the dice and rent from them, take pictures before and after!

Do not rent from these swill merchants. They will rob and steal from you. As a favor to them,…read morebefore returning my van, I vacuumed and cleaned it up. Gave it a few squirts of febreeze and returned it. Because they it smelled like febreeze the claimed I was smoking and added an extra $250 on trumped up charges. Prior to the incident, never asked for a license or proof of insurance until they tried to make a claim from my insurance. Seems shady. The behavior and attitude of the people who work there was horrendous. Racist and condensation. Avoid at all cost.

Everything from getting the car to returning was awesome. Will definitely tent from here againread more

I have never posted a negative review but my experience with the Elmhurst, IL location was awful…read more The cargo van that I reserved weeks in advance for a cross country move was in horrible condition inside and out. The door handle fell off in my hand and the cargo van was not maintained and was dangerous to drive. I voiced these concerns to the manager, Alex and told him the tire light was on and was assured it was checked and it would "go off" once I started driving which it did not for the duration of my trip. The transmission kept slipping, the whole van shook, and the oil change sticker from their company was over 10,000 miles overdue. I was told they did not have another truck. I called customer service and they were no help--told me I had to work with the location. I explained to the location manager Alex, who was worthless that the van was unsafe and was told that it was fine and I didn't break down in the middle of nowhere so it was not an issue. I guess you have to sustain an injury or be stranded somewhere for Budget to care. You have one job Budget--to rent safe vehicles and you failed. Was not interested in any service recovery and proceeded to charge my card $500 over the quoted rate. Can't believe this location is still in business. They could care less about their customers and their safety. If you value your safety, take your business elsewhere.

I called for some information as we were wanting the Golden Chariot or Road Cruiser (top two vans…read morethey have) for an 8 day trip. Right when the guy picked up the phone, he seemed bothered. I asked a couple other simple questions and he seemed more irritated, Oh I'm sooo sorry for making you do your job. I then asked about a pet policy, he says "whatever, I'll tell you what, if I find any dog fur, even one piece, there's going to be a $500.00 fee." Well after looking at the reviews and pics customers left, I don't understand why he said that. They weren't that nice once seeing the close up pics. This guy's a joke! I'm glad I didn't go with them and never will!

great customer service. pick and drop off at Chicago ORD airport went perfectly, on time and great…read morecustomer service. Definitely would use them again .

three stars for effort and a story that ends well, but if it hadn't, it would barely make 2…read more so we arrived at O'Hare after a long journey of more than 25h, with an email indicating fully-paid booking of a SUV for our time in the windy and dairy cities of the US of A. a shuttle to the pick-up centre, and we arrived at an old office with just enough air-conditioning to keep the heat at a doze-inducing but not uncomfortable temperature. but one-point-five hours of sitting (pity those who were later than us and didn't get seats) and all we were told was that they had no car for us, and we would have to wait a night before going the next day to hopefully pick up a car. but, I have an Asian mother who certainly represents the best of the Tiger breed, and she negotiated (or battered, depending on which side you're on) until the manager went next door to Hertz and got us a car at their own expense. and I know it was definitely more than we had paid for dollar, which was really quite good value. we definitely weren't the only ones there with this issue - I heard at least two more families with the same issue (what else to do but eavesdrop when there's no wifi), and this was in a space of 4-5hours. after dealing with my mother, the lady at the counter (and it must be said that she and the manager provided decent service in dealing with the mix-up) said "hallelujah, she's leaving!" - and yes, after nearly 5 hours, we finally managed to.

Give the deposit back in a timely manner and close out the contract as soon as the car is dropped…read moreoff.

If I could leave 0 stars, I would. I'd like to warn other potential car renter's regarding the…read moreEnterprise location at 501 West North Avenue, Villa Park, IL. Not only did I have a screw-on device stolen from the rental 5 minutes after I returned by the car cleaners, Enterprise charged me a $25+$1.50 Citation Charge for the "tollway exit on North Ave". Per the IL Tollway authorities, my transferred transponder was in fact charged for this exit. BTW, this charge was dated Feb of 2026 for a 9-2-25 to 9-12-25 rental. Enterprise 800 CS, ran me through the hoops to attach documentation from IL Tollway. The only reason I pursued this small refund was the fact that they stole from me & the branch and 800# did NOTHING about it. Hours & hours of phone calls and emails. I closed a very established CC today due to this. Too bad because Enterprise was my go to. NEVER AGAIN!! Patty Frehr

Never renting from here EVER AGAIN!!! After I took my van to crash champion to be repaired, I was…read moreable to get a rental from here. Once I got my rental car, I added it to my IPass account as instructed by Enterprise in-order to be able to drive on the tollways. When I returned my rental after having it for about a month, and once my van was repaired, about a month later I begin getting four emails from enterprise for Citation Charge for Tollways TOTALING ME OVER $70!!!!!!!!!!! I then call the number on the citation charge claiming that I added the vehicle to my IPass account as told by enterprise and that I am not supposed to be receiving these citations, all they tell me to do is send them screen shots of my IPass account and Vehicle History Record... which I did. As they are looking into my situation right now, I personally feel like I am being taken advantage of! I would make this 0 stars.