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    Payless Car Rental

    1.7 (250 reviews)
    Open Open 24 hours

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    Paul G.

    We had a good experience with this company. The shuttles from and to the airport were clean and the staff were very friendly. We got a great price and a nice car. A cute little brown Kia Soul. Checking in and out were easy. I will say the building had an odd smell. I don't know what it was, but at least it didn't affect the car. The bathrooms are nice and clean too. Just keep in mind that this location is 3 miles from the airport, so give yourself time for the shuttle ride. There's also a reasonably priced gas station very close by. As long as the price is right, I'd definitely rent from this company again.

    Tiffany W.

    If I could give this place no stars for this experience I would definitely do so! Now don't get me wrong, I've rented from them in the past and my experiences were nothing like this one! The car they gave me while nice(on the exterior)was on the inside essentially a train wreck. Let's start with the horn that did not work at all! The charging outlet looked as though it had been burnt. Only one side worked and it was also dusty. The car was not vacuumed out front nor back, the inside panels were filthy with crumbs and dirt from however many previous rentals, the seats were either worn out or burnt as well, and the part that holds the seatbelt for the third row was hanging from the ceiling out of place. But since they gave me half off they figured problem solved.. NOT! I paid more to fill up the gas tank than I paid for the vehicle in which I shouldn't have been charged for at all

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    Page 1 of 7

    Ask the Community - Payless Car Rental

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    Review Highlights - Payless Car Rental

    My wife has a scooter to help her get around and I also got the jeep so that the scooter would fit in the back.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(44 reviews)
    1.7 mi

    I went here and the gave me a great price. I just wanted a small one and they gave me a tiguan for…read morea price of a mini sedan. It was great. Mimi did a great service and went above and beyond.

    My confirmation number for my reservation was 1890871859…read more I had a reservation with Enterprise that promised me a car when I arrived to the Chicago location. I booked the reservation on the Enterprise website and it allowed me to make the reservation for 5:00pm. When I landed in Chicago with all of my luggage I took a taxi to the Enterprise location that was away from the airport location. The location was closed. What I don't understand how the company would allow me to make a reservation for a time that they knew very well that they were going to be closed for. So I was forced to rent a car with another company for the night for much more money due to super late notice. Then I drove back an hour to the location to return my current rental car and pick up the enterprise car that I had my reservation for. I returned my temporary rental car I had for the night and then proceeded with a taxi to the enterprise location just to find that they told me that they didn't have a car for me. I was left going with another rental company for a second time and having to wait 3 hours before I could get a car. I spent $875 for my rental car for 5 days all because Enterprise decided to not honor the reservation that they gave me. If there is one question I have it is WHY WOULD ENTERPRISE GIVE ME A RESERVATION WHEN THEY DONT RESERVE ANYTHING FOR ME?! I am all the way across the country from my home and stuck stranded in Chicago without any transportation because enterprise decided to LIE to me about giving me a reservation. Yes that is called LYING. If that isn't lying then IDK what is. My experience with Enterprise was horrendous. I wouldn't recommend using them to anyone. Stay away from this company. If Enterprise wants to contact me and make this situation right then I would have open ears to hear what they have to offer. Otherwise I will never use their company again and will not recommend anyone else does either.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Thrifty Car Rental - Bad battery.

    Thrifty Car Rental

    1.4(240 reviews)
    0.2 mi

    Although the location is a bit further than the other rental chains, Thrifty does offer free…read moretransportation to and from the airport. Just takes a few more minutes, but I was okay with it. What I was not okay with was what happened when I got there. Had to stand in line for 45 minutes to get my car. There were only 2 employees at the desk and they were surely taking their jolly old time to process each customer. When I finally got my rental agreement, I went out to the spot where my car was supposed to be. But, the car sitting in that stall wasn't the car listed in my rental agreement. I went around looking for the car, and didn't find it anyway. I had to stand in line again (!!!) in order to speak to an agent regarding the matter. The agent then said "It should be there." and went searching for the car as well (spent another 30 min). Finally they put me in another car. Also, the other day, I received a toll violation letter from Thrifty. The lady at the desk told me that with admin charges, each time I pass a toll booth with the car's transponder, it would cost me at most $5 each time. Well, apparently, I was charged $15. When I called into Thrifty's toll processing center, they said there is no $5 charge and said that wasn't true. Anyway, I had a bad experience. I wasn't too upset about it being a bit far from the airport compared to the other rental companies, but their service there at the site was bad! I don't think I'll ever be back.

    Stay away from Thrifty. First of all, the wait time of Thrifty's at O'Hare Airport was outrageous,…read morealmost an hour standing in line, leaning on your luggage! It's a long line like the DMV's, while Alamo and Enterprise next to it had no lines as they operate smoothly. I got stuck at Thrifty's because I booked it through Expedia and it's non-refundable and dates not even changeable! To make matters worse, Thrifty's charged me $489.24 on top of the $354.84 I already paid Expedia (so $844.08 total for 4 days use!) and I didn't notice it until too damn late! So apparently I bought myself two full coverage policies, TWO! One from Expedia, the other from Thirfty's. I took my complaint to Better Business Bureau but arghhh it's apparently my fault for not paying attention to the receipt! I didn't even use up all the gas in that car either, I didn't have time! I got charged $80 for fuel. I paid so much. The attendant charged up everything and I had not paid attention! I will NEVER pick Thrifty's again, ever, and will tell my story to anyone, everyone who would listen, for years!

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    Thrifty Car Rental - This was the Expedia charge $302.84 + $52 = $354.84

    This was the Expedia charge $302.84 + $52 = $354.84

    Thrifty Car Rental - This was Thrifty's charge on top of the Expedia charge = $489.24

    This was Thrifty's charge on top of the Expedia charge = $489.24

    Thrifty Car Rental

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    Airport Van Rental - Chicago - Typical conversation with AVR

    Airport Van Rental - Chicago

    2.7(74 reviews)
    0.3 mi

    I booked a 15 passenger van through Expedia…read more We called AVR rental when we arrived at the airport and they sent someone to pick us up promptly. It took us over 2 hours to rent the van because: First : they tried to up charge us for add-on's making our $500 rental price increase to over $1,000. I kept telling the woman I only wanted what I paid for through Expedia- then she tried selling me insurance after I told her I had already purchased it thru Expedia- she was adamant that the insurance I purchased thru them wouldn't cover the van I reserved. I contacted Expedia on the spot and they assured me their insurance would cover the vehicle I reserved . She told me to tell them I wanted a refund from them for the insurance because I was going to use mine - but to purchase hers - I told her I wasn't going to do that- I would keep what I bought through Expedia. Second: Then she tried to change my van from a 15 passenger to a 10 passenger with an additional charge of $250. I told her I didn't not want the 10 passenger van. So then she said she would change the van for only $100 extra- I don't know why she wanted me to get the 10 passenger van so badly- she said because I only had 10 people with me but I told her we rented the bigger van so we would have more room for us since we had 2 car seats that take up space. After being there for over 2 hours she took us to our van- she said if the van was returned dirty they charge a cleaning fee of $150- I looked inside and saw the van was dirty and had stains- I asked her if they charge a cleaning fee why was the van dirty? She said we could wait for them to wipe it down. We were so tired we said no thanks - we just wanted to get to our room. I took photos and the inside and outside of the van for documentation. The van itself was ok- you could tell it was used - and it hadn't been cleaned but I mean it was a rental and it got us around. When we returned the van they said we broke the bumper. I honestly didn't see this when I rented it because it was dark and raining/snowing when we got the van. But luckily I went through my pictures I took before I drove off with the van and you can clearly see it was already broken before we rented it. The employee said to send him the photo of it broken and the photo would have a time stamp. I sent the photo and he agreed that we did not break it. I won't rent from them again- it was just a huge pain. And a note to anyone who rents from them- or any rental place- Take photos of the inside and outside of the vehicle- document everything that's broken- scratched - dirty. And be aware of the up charges that are not needed.

    A straight forward rental experience. Really all we could ask for when travelling in a new state…read more(IL to WI). I reserved a van online (through CarRentals.com) and was sent all the necessary details. On arrival, we called the number in the email and were picked up from our terminal about 20 minutes later. When we arrived to the rental office, we got our vehicle, and got to be on our way pretty quickly. The credit card system was down, but they took our information and ran the deposit later that day so we didn't have to wait around (I had prepaid online). Overall the vehicle (Dodge Caravan) was decent, aside from a little wear and tear (the back AC vents had duct tape on them and the AC fan bearings were going out so it sporadically made weird sounds from the front end). It wasn't the professional rental place like Enterprise, but it got the job done quick and painless so it worked for us!

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    Airport Van Rental - Chicago
    Airport Van Rental - Chicago
    Airport Van Rental - Chicago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(283 reviews)
    2.8 mi

    Surprisingly great experience. I generally hate renting cars - why take the risk and deal with the…read morehassle when there's Uber/Lyft everywhere. But for this trip, I had some long drives that would have been cost prohibitive with rideshare, so I bit the bullet. I was most happy with the check-in process. I was able to do most of it online, so the pick-up at airport was fast and easy. Most importantly, they didn't try to scare me into buying unnecessary insurance or TollPass transponders. The rep showed me how to pay my tolls by plate online, and never mentioned any extras. Thank you! I had selected the premium car category, and I had the choice between an Audi S5, Alfa Romeo Giulia, and Hyundai Genesis. I picked the Audi and it was clean, well equipped , and in good condition. Apple CarPlay worked great, which basically covers everything these days - maps, radio, bluetooth calling, etc. Drop off was just as fast, and the rental car area is a short tram ride away from the Terminals. Overall easy peasy and price was competitive. I'd rent from them again, which I can't say about most of my car rental experiences.

    This billing issue started in December 2025. I rented from Enterprise at O'Hare Airport, paid in…read morefull, and received a receipt showing no balance due. Even so, I was later billed over $600, had to dispute it, and the charge was eventually refunded. After that, I was contacted again about the same balance, saw another charge appear, and even received a letter saying I needed to pay or risk being banned from renting with Enterprise. Escalations then told me they could not see the charge and said I should dispute it with my bank. Very stressful and disappointing experience.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Payless Car Rental - carrental - Updated June 2026

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